Rated 3.0 out of 5.0 by phoby Staff reception
The staff reception was too slow to serve me, I had to wait more than normal time , Also for several times reception kept me waiting for more than 10 min over the phone until the line went dead. The receptionist said she was alone serving more than one client ate same time. This really frustrating to me,
May 22, 2013
Rated 4.0 out of 5.0 by snewby Good Hotel at Swiss Cottage
Good example of Holiday Inn express brand,
location is good just down from tube Finchley Road , very clean ,
Rooms at the back are the ones which are quiet,
May 20, 2013
Rated 5.0 out of 5.0 by AlexandraWK Superb Stay
Great value for money and conveniently located.
Very friendly and helpful staff.
May 20, 2013
Rated 1.0 out of 5.0 by Jams76 Smelliest toilet ever!
This room was at best average but the worst part was the horrible stench in the bathroom. The overpowering urine smell which spilled out into the room and made it unbearable to be in the room was by far the worst part of our stay. When we were checking out we asked the front desk guy if he would call us a taxi. He wouldn't. He looked at me like I'd asked him the most ridiculous favour. As well, what is the deal with the 1 hour free wifi a day. The least you could do is offer complimentary wifi with the room. I would not recommend this hotel to anyone.
May 18, 2013
Rated 4.0 out of 5.0 by Joolz Great weekend
Comfy beds, great location very easy to get into the city, lovely staff, very clean hotel, great breakfast choice
May 12, 2013
Rated 3.0 out of 5.0 If you are a Platinum Member don't expect beter
I stay one night at this hotel. If I compare with holiday inn express in USA this hotel is the badest one. Room very small and the meciliniance was poor. Room very clean but suitable for one. If you platinum member at IHG you will receive nothing no upgrade, no newspaper, no bottel of water, no late chick out and no welcoming you as you excepect. Breakfast was good. No variety but I think it's good start. Closer to hotel you will find 3 large supermarkets.
The best thing that the hotel well connected to tube and bus station the nearst tube is the finchley road station with one menut walk and the bus stop on front of the hotel. Staff very polit and helpfully. Hotel is very small hotel. It has one par only. The receptionist informed me that she try to hold amount from my credit card before I arrived which not good because I arrived the hotel at 3pm and I can cancel the reservation without penalties till 4 pm. I didn't like her action and I think this is not acceptable issue.
Swiss cottage is very calm eria so you can expect to do nothing. There are many restaurants close to the hotel such as Dominos pizza, piza Expres, KFC and McDonald.
The nearst center is O2 opsit the hotel. There are many massage centers but I didn't use it. Nearst cinema is Odeon cinema also there is a library and theater.
May 8, 2013
Rated 4.0 out of 5.0 by Auditor17 A brilliant renovation - excellent value
Spent three nights in early May. Had a room at the back of the hotel and it was clean and quiet. Only minus point is that there is very little storage place - just a short rail for hanging jacket and trousers, no drawers and no safe. Just about fine for a short stay.
The staff and services provided were very good indeed. The breakfast, included in the price, is adequate. However, the hotel was full and finding a table required some patience. The buffet breakfast area is rather small and has no surfaces on which to put the tray, all a precarious balance. On the other hand, just across the road, at the O2 centre you can have a proper cooked breakfast for around 6 pounds without the hassle.
The front desk arranged a minicab for us to go to Victoria and this proved to be very good in quality and price. Have every intention to stay at the HIE Swiss Cottage in future visits.
May 8, 2013
Rated 5.0 out of 5.0 by Baffo60 Staff amicable and helpful, room clean, convenient location
The hotel is located very conveniently close to eating courts and to public transport, only minutes away from Central London. Tthe staff is very nice, professional, helpful and cheerful. The room not big but it was clean and well furnished for a short stay. My only remark would regard the food offered for breakfast: large choice buffet but not excellent quality. Scramble eggs nedd improvement!
May 6, 2013
Rated 4.0 out of 5.0 Excellent reception staff and location
I stayed with my family (1 child) in a family room in April. The reception staff were excellent and friendly and my son was delighted to speak to one of them in Hungarian (a bonus for him!). The breakfast choices were varied and the quality of food was also very good. Coffee average :o)
If you are a light sleeper it is worth asking for a room away from facing the Finchley Rd as it will be noisy (this is London after all).
Excellent Bus and Tube links right outside the door and also the coach drop off from Luton is outside the door if required.
Draught beer prices at the bar are reasonable for a hotel.
Would certainly stay again.
May 5, 2013
Rated 4.0 out of 5.0 by DAddyDoc One night break
My wife and II brought three teenagers to London to see a show.
Friendly staff, clean rooms, close to shopping centre with a variety of eating places, close to the tube. Overall an excellent location for what we needed.
Only downside is that the breakfast was a little over crowded - as every one arrived at the same time, keen to be up and about.
I would recommend this hotel
May 5, 2013
Rated 5.0 out of 5.0 by wallyntia very reasonable price
This hotel suited my needs ans was well priced when booked in advance
May 3, 2013
Rated 4.0 out of 5.0 by artesan1am Pleasant Room
The room was good and comfortable with an adjustable temperature switch. There was pleasant and relaxing night lighting too. The breakfast room was little crowded but overall the hotel was very pleasant.
April 27, 2013
Rated 4.0 out of 5.0 by lenin The best of the ordinary
Nothing truly outstanding or exceptional about the hotel itself. However, for an ordinary mid-price London hotel there is nothing fundamentally wrong with the place. Comfortable, clean and very obliging staff. Rooms cramped but on the occasions we've stayed here the hotel has been respectably quiet. Its greatest advantage is its location on the Finchley Road.
April 26, 2013
Rated 5.0 out of 5.0 by VBee Very modern and clean, great service
We stayed here for 2 nights with our 4 month old baby and my parents (one family room and one twin room). Both rooms were very clean and modern with everything we needed. The location was very convenient-only a 5 minute walk from the tube and a good shopping centre with restaurants just opposite the hotel. All the staff were very friendly and professional-receptionists, cleaners, kitchen staff, etc. I would definitely recommend this hotel to others looking for value for money and a handy location.
April 21, 2013
Rated 5.0 out of 5.0 by marko68 Friendly hotel, Excellent quality
Stayed for 2 nights with my wife and 2 sons. The reception staff on arrival were really friendly and welcoming and our check in was 1/2 hour earlier than it should have been. The room offered all that we needed with space to hang our clothes and a well furnished bathroom. The only downside was the bed that my sons had to sleep on which was so uncomfortable they did well to sleep at all, but that is the only downside to this excellent hotel. Breakfast offered plenty of variety for all and all items regularly replenished. I would reccomend this hotel to anyone.
April 15, 2013
Rated 5.0 out of 5.0 by Moises21 Great Customer Service
The hotel make my first visit the London unforgettable, the hotel location was great and the public transportation really near by the hotel. Also the price we paid for the hotel was awesome thank you so much for the great customer service.
April 15, 2013
Rated 4.0 out of 5.0 by ojersbo Good value for the money
Good hotel. A bit too much noise from the road. Good bed but the extra bed (bed sofa) was not very comfy. Good breakfast. Excellent staff!
April 14, 2013
Rated 4.0 out of 5.0 by Lana14004 Friendly and responsive staff
My son and I came off a very rocky transatlantic flight and landed on the day England got the most snow it's had in decades. We made our way to the hotel in freezing temperatures and slush and hail. The hotel was crowded but we were able to get a hot breakfast and early check-in to our rooms. What a god-send the staff was to take care of us so quickly. The room and hotel always very clean. THe only downside was the poor selection of television channels. THey need to update their TV offerings.
April 13, 2013
Rated 5.0 out of 5.0 by Anne101 Very Friendly Staff and Excellent Location
The staff were so welcoming, we have stayed at a few Holiday Inn Express and this was the best so far which was such a pleasant surprise in a central London location. Excellent value. Very close to underground which is a short journey to most tourist destinations.
April 11, 2013
Rated 5.0 out of 5.0 by shadow215 Great hotel
Clean, comfortable hotel, great location and value. Very close to tube station and buses, minutes to central London. Two large supermarkets across road. Friendly, helpful staff. Good breakfast. Have stayed here several times over the past 5 years and it never disappoints. Highly recommended.
April 7, 2013
Rated 5.0 out of 5.0 by bigjohnt Nice hotel, great location, really friendly staff
This is your standard HIE but the staff are all excellent, helpful, friendly and nice. The location, just 5 minutes from the tube station ( and 8 minutes into the west end), is spot on. As a Priority club member we were recognised with free newspapers and free wifi which was very welcome.
Our only negative comment is about breakfast, the food area is tiny, with nowhere to balance your tray, and gets very congested with just a few people. There is also a very minor issue that they have both the tv news as well as background music playing which is a bit much. I will certainly be returning to this hotel at the earliest opportunity
March 25, 2013
Rated 2.0 out of 5.0 by Spring13 Poor Booking/Small Room with uncomfortable Sofa Bed
On Feb 1/13, I called the international line to book our 4 night stay and received email confirmation. On Mar 6./13, I noted that there was no transaction from my Visa account, I contacted the hotel by email advising them our arrival date and time and booking for 2 adults and 1 seventeen years old child for 1 double bed & 1 sofa bed. Then, we were notified by the hotel that they had problem with Visa transaction. I called the international booking agent and provided my Visa info again. I emailed your hotel staff and advised them to proceed with the transaction. I did not hear back from your staff. On Mar 10/13, I called Visa and was told that there was a transaction from your hotel. However, when we checked in on Mar 18/13, the front desk staff said the reservation was for 1 person. I showed him all the email correspondences, he then said, 'Ok." We were given a tiny room and the sofa bed was not made by 10 PM. We called the front desk and a staff came with a sheet and comforter to make the bed. The sofa bed was only a few inches from the floor, it was lumpy and old. Our daughter complained back ache after sleeping in it for 2 nights. The room was so small that the sofa bed pushed against the chair in front of the desk and no one can possibly sit in it. We were not able to relax in our room. Compare to the Hotel Inn Express Paris - Canal De La Villette where we stayed before and after our London trip, it was like Night and Day. Please improve your booking system, provide adequate space and replace your sofa bed.
March 24, 2013
Rated 4.0 out of 5.0 by AviL A Good Choice in an Excellent Location
The short version: This hotel is a well-run, very clean, modern hotel with a number of excellent features in an excellent central London location with very competitive rates. We found the staff pleasant and helpful. This property is particularly suitable for travelers arriving in London by car or who might need a car while in the area. The negatives are primarily that the rooms are small and the furniture, while modern and of good quality, is relatively simple; shelves, cubby holes and limited open hanging space substitute for chests, drawers, and closets. For many the flaws will not be very significant; for those staying more than a night or two and who like to unpack fully, they may be more irksome.
Now to flesh out with all the details, the long version:This hotel is a new purpose-built seven-story (two modern elevators) hotel up Finchly Road from Swiss Cottage. The area is lively with many restaurants and shops and excellent public transportation connections. The "O-2" center, a shopping and entertainment development that includes a large Sainsburys supermarket, a good bookshop (Waterstone's), a VUE cinema, several restaurants and fast-food spots, and a lively pub, is directly across the street. In bad weather (we had rain, sleet, snow, low temperatures and windy conditions during our early March stay) it was a pleasure to have it right across the street, after a day of business pursuits we were happy to go across the street for dinner a/o a drink.
Major advantages for those with cars are that, while conveniently close-in, a few Underground stops to the West End, the location is outside of the London Congestion Pricing Zone. Parking, at BPS 20 per night (24 hours, in and out) is limited but reservable. (This rate is not high for central London, and most hotels in or near the congestion zone either have no parking available, charge much more, or will not reserve a space; I could not locate others that have in-and-out parking privileges.)
Our room, 604, faced the back and was quiet, even with the window ajar. (We consider a window which opens a real plus when so many properties have sealed windows.) Our view was surprisingly pleasant; behind the hotel is a steep hill and on it is a densely planted terraced garden. We heard birds singing even during much of the unpleasant weather. We had one double bed which had a good mattress and bedding. There was a choice of firm or soft pillows, but we thought both inferior to the pillows in U.S. Holiday Inn Expresses. As mentioned above, it will be difficult to stow more than a couple of days of clothing on the limited shelf, cubby and hanging space, a minor nuisance for those staying longer periods. The room contained a desk and chair as well as an easy chair.
The hotel does not have an available coin laundry, nor do they have service laundry or dry cleaning services, but there are a number of dry cleaners in both directions on, and a coin laundry a reasonable walk up, Finchly Road.
Rates quoted include VAT and breakfast. Their "Fast Start" breakfast, similar to Holiday Inn Expresses in the U.S., includes scrambled eggs, and either sausage or bacon, beans, breads for toasting, rolls, muffins, croissants and breakfast pastries, a variety of plain and flavored yogurts, packaged cheese, a choice of juices, coffee and coffee beverages, teas and herbal teas. The buffet room is not large and at times became crowded, but the dining area generally had plenty of room; in eight mornings we only remember anyone having trouble finding a table once, briefly. Most of the time the liberal breakfast hours helped leave plenty of seating room. We thought the breakfast room staff was outstanding, keeping the buffet well-stocked from beginning to end of breakfast, clearing tables efficiently, being pleasant and helpful, and responding quickly to requests; we have not seen better at a hotel offering a similar buffet breakfast. The pleasant breakfast room becomes a lounge during the day and a bar, which also serves coffee beverages, evenings.
As mentioned in the short version, the rooms are small, and we understand the size is the same whatever configuration of beds. Bathrooms have a clever feature we've seen in other British Holdiday Inn Expresses, in which the door to the bathroom swings in to double as a door to close off the toilet area, leaving the sink and stall shower separately available. Towels supplied were a bath and hand towel per guest; both were large and of good quality; wash cloths were not supplied, although disposable paper substitutes were. The plumbing was modern and worked well; the shower had good pressure and plenty of hot water, even on the top floor.
Internet service is available wired and WiFi in guest rooms and Wifi in public areas, but, in common with many UK properties, is not free. Service is BPS 7.50 per day, although shorter periods are available; we used a rented 3-G modem so we did not try the hotel's system. The price, while we consider it expensive, is comparable to, or less than, many other London hotels.
Two notes, AAA and Senior discounts were available and, as a Holiday Inn Express, stays qualify for Priority Club points.
Returning to the bottom line: We will certainly strongly consider this property the next time we need stay in the area, especially if we need a car, although we consider it more appropriate for shorter stays.
Room Tip: Rooms at the back of the hotel and higher are probably quieter, though when the windows were closed we heard no outside noise and suspect it might not even be a problem in street-front rooms
March 21, 2013
Rated 5.0 out of 5.0 by Lynney11 Great stay
We were a bit apprehensive as we were due to stay for 11 nights. However we had no need to worry. Our stay was excellent.
The tube station is just down the road, there is a shopping centre directly opposite the hotel with a cinema and bar, and a variety of shops. As the hotel is on the main road and our room was at the front, we did experience a bit of traffic noise, but we got used to it.
The staff in the hotel were very efficient and our room was thoroughly cleaned every day.
The only letdown was breakfast. There just wasn't enough choice. I know it is complimentary, but sausage one day and bacon the next with scrambled eggs and beans every day is a bit unimaginative! We would have preferred fried eggs some days, and perhaps mushrooms instead of beans?
The drinks in the bar were reasonably priced and the hot chocolate was superb!!
I must also mention the night porter, Teano, - he was so friendly and uncomplaining, an asset to the hotel.
March 16, 2013
Rated 1.0 out of 5.0 by neveagain Nearly robbed on arrival but nice rooms
Was followed into reception by a pick pocket who tried to steal a purse from one of the parties handbags. On being caught became very very abusive and aggressive and staff did not do much to help, but asked him to leave, which he did not do for some time. Requested 4 times for them to call police and nothing was done. Felt very uncomfortable in there for rest of stay. One member of staff even said they recognised the man being in the hotel before and so it seems apparant he has followed other people in there and still police were not called!!! Disgraceful
March 9, 2013
Rated 5.0 out of 5.0 by CAL88 Very good value - our second visit
Convenient location 3 mins from the Underground and 15 mins from central London, with refurbished rooms and a high standard of cleanliness. Very helpful staff.
March 7, 2013
Rated 5.0 out of 5.0 by al54 very welcoming
We were at Swiss Cottage hotel for 4 nights last February in a group and we had a very positive experience. The rooms were spotless and comfortable and we had a lovely stay! Only the wifi was to be paid for. We also thank Ms Hasina for all her help with everything, always asking us if we needed any help. We found some of the sofa beds a bit uncomfortable and she promptly had some extra mattresses put in the beds.
Thank you for all your help, we'll definitely come back.
March 3, 2013
Rated 5.0 out of 5.0 by Karen101 Really friendly
Great hotel in a fabulous location, staff very friendly. The room was comfortable and clean. Breakfast was good and more choice than exoected
February 27, 2013
Rated 4.0 out of 5.0 by Relaxationseeker88 Good value comfortable stay
Close to Finchley Road tube. My room faced Finchley Road which made it a bit nosiy, but at the very good rate I paid I would not complain. Breakfast was plentiful and tasty - and unlike other budget chains, it's included in the price.
February 21, 2013
Rated 5.0 out of 5.0 by tef2004 Very pleasant stay, excellent location!
A very clean and comfortable hotel. I had a very pleasant stay here for 5 days, in early February with a group of colleagues.
Location of this hotel is excellent. Only about a hundred yards walk to Finchley Road tube station and 4-5 stops to Central London. This was very important for us, because we had to travel to Westminister every day to attend meetings. There is a shopping mall right across the street and another bunch of shops and restaurants nearby, including a Waitrose and a Sainsbury’s supermarket.
Our rooms were clean, bed and pillows very comfortable. Had tea and coffee making facility in the room. Breakfast, which was complimentary, was pretty basic but good and adequate with coffee, tea, toast, cereals, beans, scrambled eggs, sausages and pastries.
The staff were very polite, friendly and helpful.
I wouldn’t hesitate to stay here again.
February 21, 2013