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Rated 4.4 out of 5 by 295 reviewers.
Rated 5.0 out of 5.0 by shower hot water in shower were not hot enough. was told that it was due the high floor. the rest was fine June 10, 2014
Rated 5.0 out of 5.0 by Great location. Good hotel with excellent public transport links and genuinely friendly and helpful staff. June 10, 2014
Rated 5.0 out of 5.0 by quality stay For an extraordinarily expensive city, the quality and value of this hotel are excellent. Location on Finchley Road is not a problem; coming from any of the city's airport, take public transport to the center and change to the Jubilee Line -- the hotel is just a block from Finchley Road. The rooms are a bit small, but this is to be expected. Excellent facilities, a great breakfast selection, an attentive staff, and an immaculately clean room. June 8, 2014
Rated 4.0 out of 5.0 by Comfortable bed good service Convenient location for my purposes and fair value. Hotel well located London Underground Stations Also good bus service past front door. Breakfast hot food choice very limited. Wifi service works well. June 7, 2014
Rated 4.0 out of 5.0 by sehr sauberes Hotel absolut empfehlenswertes Hotel, nettes Personal, sehr sauber, günstige Lage mit guter Bus- und Underground-Anbindung June 3, 2014
Rated 5.0 out of 5.0 by One of the Best Holiday Inn Express We have stayed in many Holiday Inn Express hotels/motels, mostly in Canada and USA, this is one of the best. I am not sure if this is a recently opened hotel or it has been maintained very well, everything inside the building looked new. The size of guest room is slightly larger than average, quite comfortable. The bathroom door can close off either the toilet space or the whole bathroom, giving privacy for the guest using the toilet while the second guest is doing the morning routine. Design is great. Staff is very friendly, including the front desk, breakfast service area and cleaning. As a Gold Elite IHG member, the daily newspaper we specified was waiting for us everyday at the front desk. We noticed a pair of earplugs that were left on the night table, but we did not use it. As the room faced Finchley, there were some vehicle noises in the middle of the night. They did not wake me up, but noticed them when I had to get up at night. May 30, 2014
Rated 4.0 out of 5.0 by personal de recepcion Especial mención de excelencia a la recepcionista italiana que nos atendió por su amabilidad y atención. May 30, 2014
Rated 5.0 out of 5.0 by Good location and proximity to tube line Was a clean hotel and the staff was very attentive to our requests. Overall cost compared to other HDI properties was high but this is due to the location in London, price was as quoted but seemed high upon conversion to USD on credit card sttement. May 30, 2014
Rated 5.0 out of 5.0 by Great Stay Have stayed here on a number of occasions. Very good service and a very clean and well cared for Hotel. Cleaning staff do a grand job behind the scenes and are to be congratulated for all their hard work! Staff are very friendly and really helpful - when I arrived the girl on the desk remembered me from my last visit and asked after my family, which was lovely (this was before she'd checked my name etc on their system) quite unusual considering this is a busy Hotel in London and my last visit was January! Handy for tube station, buses, shopping centre, bars, cinema etc. Good breakfast included in price and my three year old Granddaughter loved the fact the staff on breakfast duty were very sweet to her - smiling and waving - very child friendly! May 16, 2014
Rated 5.0 out of 5.0 by right in the heart of transport links stayed at this hotel 7 or 8 times now, great transport links to the centre of London May 10, 2014
Rated 5.0 out of 5.0 by Excellent coice! I would highly recommend this property to anyone choosing to stay in the London area. It is far enough out of the city center to have a reasonable price, but still very close (about 10-15 minutes away to Westminster on the Tube, for example). It is on a very busy road, but when you're in your room, you will barely hear the road noise, as long as your window is closed. We were staying on the first floor facing the street, and at night or day, you could not hear the street noise very loudly, if at all. The room was good size, and it was very clean. They even had a free hot buffet breakfast with eggs, sausage, bacon, beans, and different kinds of rolls/bread. If I ever come back to London, this hotel is definitely high on my list to come back to. May 5, 2014
Rated 5.0 out of 5.0 by Second Visit Great staff, welcoming friendly and helpful. Good breakfast choices. Great location,very central, close to the underground with 2 lines. Excellent little coffee shop near station called Remon with great home made bread, pastries and pizza and good coffee. April 26, 2014
Rated 4.0 out of 5.0 by Great hotel - great location - superb staff I'd heartily recommend this hotel for a short break in London. It's in a super location, on the Jubilee and Metropolitan lines and a short walk from spectacular views on Primrose Hill. The staff were welcoming, friendly and incredibly helpful. The evening meals are worth a try too. April 21, 2014
Rated 5.0 out of 5.0 by TOP price-quality for London and perfect location. Excellent stay at this hotel :) The price is more than acceptable when you compare to other hotels located in the center of London. The location is really perfect. 5 min from bus/underdroung. 5 stops to Oxford street/Picadally. I recommend it ! April 17, 2014
Rated 5.0 out of 5.0 by A Few family Days In London Best breakfast at a Holiday Inn Express, location great, very close to tube, staff helpful, would book again. April 16, 2014
Rated 5.0 out of 5.0 by A perfect choice Everything was just perfect except the constant noise from the street. April 2, 2014
Rated 5.0 out of 5.0 by Super! Easy check in. Staff were really friendly and happy to help with any questions. Staff always greeted us when leaving and entering the hotel. Room was clean and comfy and easy access to free Wi-Fi. Breakfast was lovely and provided a wide selection to choose from. Location was good and provided easy access to the underground. Was a fantastic first stay at this hotel and would definitely book another stay at this hotel or another in this branch of hotels! March 30, 2014
Rated 5.0 out of 5.0 by Nice hotel, lovely staff Stopped for one night and found the rooms to be clean, comfortable and warm. The breakfast was really good - scrambled eggs, beans, toast etc. plenty of choice. The location is very good and the tube station is very close by so it's a good base for exploring elsewhere. The price of a room is also good considering the location. Finally, the staff - they are all lovely, helpful and friendly and a credit to Holiday Inn. March 26, 2014
Rated 4.0 out of 5.0 by Good experience We enjoyed our stay. However, there were few things that we did not like. The shower at the bathroom was dribbling. The sofabed was very uncomfortable, I would not recommend it. The breakfast was good but the variety of foods was very poor. Overall, we liked our stay there, the staff is very polite and helpful. I will certainly recommend this hotel despite the few things I mentioned earlier. March 26, 2014
Rated 5.0 out of 5.0 by PLEASANT STAFF - ALWAYS WELCOME Very helpful staff! As a Blue Badge driver, help is always appreciated and with a tight fitting car park, help to retrieve my car was a great help. May well use again. Keep it up! March 22, 2014
Rated 5.0 out of 5.0 by Comfortable and great service Stayed 2 nights (16th - 18th March). The staff friendly and extremely helpful. Our room was comfortable and very clean. A good variety of food for breakfast with top quality rashers and sausages. March 21, 2014
Rated 5.0 out of 5.0 by Wonderful Surprise Spent three nights at the HI Express Swiss Cottage. Although reading some reviews before booking, I have to admit that I did not expect the hotel to be as it was. The staff on reception were very forthcoming and friendly. The room was very clean. Although small, it was large enough for one person - even two. And - I was given a room at the back so did not hear any traffic except for an occasional siren. Alround good experience and will recommend to any who want to visit London. A few plus points outside the hotel are: Subway (tube) just a few minutes walk from the hotel. If heading to the O2 you don't have to change. Small Shopping Mall directly across the road with a few chain restaurants. Thank you for making my stay a very pleasant one March 21, 2014
Rated 4.0 out of 5.0 by Good value but breakfast a bit poor we had a lovely stay, room was a bit small with 3 of us in it but was fine. Disappointed with breakfast, sausages one day, bacon the next, only scrambled egg, no fried. With a full English you would expect the choice on a daily basis. Staff were very friendly and helpful. On the website it says there is a gym opposite. We were hoping to book in for a spa treatment, only we found when we arrived it is members only. Good value for money stay. March 19, 2014
Rated 4.0 out of 5.0 by Very convenient This Holiday Inn is very convenient for access to central London. Finchley Road Underground is a five minute walk away and lots of bus routes stop right outside. It is noisy and I needed the ear plugs provided as our room overlooked the Finchley Road, but I'll definitely stay again next time I'm in London. Tip; Waitrose is adjacent to the tube station and great for an economic evening 'picnic' in your room. March 17, 2014
Rated 4.0 out of 5.0 by Very friendly staff We did not have car park reservation, but resception staff just sorted it out quickly & nicely. Very friendly and kind staff. We expected that room might be not so quiet because the road where is the front of the hotel seemed to be busy, but it was acceptable actually. Totally recommended. March 12, 2014
Rated 4.0 out of 5.0 by Very clean and staff helpful Excellent value for money, spotlessly clean, cheerful and helpful staff and very central to tube and all amenities. March 8, 2014
Rated 4.0 out of 5.0 by Very hard working kitchen team I'm a regular in this property and the reception team is always ready to help. I also noticed the hard working kitchen team when it was a very busy weekend and when I requested for my bacon to be well done, the staff accommodated even when they were running flat out. Really appreciate their efforts. Lawrence was also helpful in registering a bonus voucher with I experienced difficulty in logging in the voucher as the number was not accepted by IHG. A really good and hard working team here. March 8, 2014
Rated 5.0 out of 5.0 by Sehr gutes Hotel für Städtereisen Immer wenn ich nach London fahre, komme ich gerne ins HIExpress in die Finchley Road und das wird in Zukunft auch so bleiben! Besonders hervorzuheben ist der Service der Hotelmitarbeiter und das reichhaltige Frühstück, sowie die Sauberkeit der Zimmer! March 7, 2014
Rated 4.0 out of 5.0 by Noisy at the front Everything was great at the hote,l I stayed with my two daughters and we felt very safe. The only downside was the room at the front was quite noisy due to the traffic on the busy road. The hotel did provide earplugs which were helpful. I did ask if I could have a room at the back but all rooms were full. I would stay here again as it was a good location, near to the tube and one line to Kings Cross and into Westminster/ March 3, 2014
Rated 5.0 out of 5.0 by Convenient, clean and comfortable Stayed for two nights in Feb. Very convenient location, easy to get to on jubilee line, only a few minutes walk from the station, with handy eating places nearby if needed. Staff polite and friendly, rooms clean and comfortable, good breakfast selection, if a little congested. Altogether to be recommended for a London stay. February 27, 2014
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