Rated 4.4 out of 5 by 198
Rated 4.0 out of 5.0 by MandMGR Great mid way to stay in London
Great hotel to avoid staying in the very centre of London and yet quite convenient and easy to get to there. We needed to be able to drive and yet be as near a possible. This is the right mid point between outside London and the very congested car-unfriendly centre.
The only issue in general with holiday inns is that wifi access should not cost so much (or even should be free). Internet no longer is a luxury / optional service! Is should be treated as standard and even hotels that charge for access from the room have free access from reception. This hotel charges ridiculous rates!
December 25, 2012
Rated 5.0 out of 5.0 by suesue57 Great price and location
Have stayed at this hotel on numerous occasions and will definitely stay here again. Under 5 minutes walk from tube (metropolitan and jubilee line), Waitrose supermarket 1 minute from tube exit, plenty of food outlets/restaurants, Express by holiday inn chain excellent value for money, clean and free breakfast, helpful friendly staff.
December 20, 2012
Rated 5.0 out of 5.0 by Moose62 December 2012
Spotlessly clean, up-to-date, very convenient location for the Jubilee Line and lots of places to eat nearby - will definitely stay here again. Recommended.
December 17, 2012
Rated 5.0 out of 5.0 by Tina9 Staff very friendly and helpful
All staff were very friendly and helpful, the room was very clean, as was all areas we see. I would certainly use this hotel again if I wanted to stay in London. Very close to the tube station and in central London in about 10 to 15 minutes. I had to go to UCLH and this is only two stops on the tube, left the hotel at 8.55 and I was walking into the hospital at 9.10.
December 17, 2012
Rated 5.0 out of 5.0 Excellent Location, Friendly Staff, Very Comfortable Room
This very modern hotel is just across the road from the O2NW3 Shopping Centre and a few minutes away from London Underground Finchley Road station and also quite near Finchley Road & Frognal London Overground station. Its location, at the southern end of Hampstead, makes it very easy to reach both the West End by Jubilee line and also the new Westfield Centre in Stratford via the London Overground.
We found it to be a quiet and very comfortable hotel with excellent room design and amenities like tea-making facilities, hair drier and good television selection. There was no WiFi however although a notice said this was being introduced within a few weeks.
All the hotel staff we encountered were really helpful and also very friendly which makes a big difference. Free breakfast was included (English hot breakfast - not just croissants jams etc). The freshly made coffee supplied, however, was not of good enough quality.
December 14, 2012
Rated 4.0 out of 5.0 by Carlin Clean comfortable hotel
Stayed here for 2 nights with my sister in a twin room, we requested a quiet room which is what we got. The hotel was clean and staff helpful and efficiant. The room was a reasonable size, very clean and defnitely adequate for us with decent bathroom and tea and coffee making facilities. The breakfast was better than expected, not much choice of cooked food but plenty of choice of cold food, things were kept topped up and if anything did run out it was soon replaced. The hotel is well placed for under ground and shops. Defnitely well positioned for getting in to central London and very good value for money. Would reccommend to anyone who wants a good value hotel.
December 8, 2012
Rated 5.0 out of 5.0 by Theatregoer Great service
This was our first stay and the most striking aspect was the very efficient helpful and pleasant attitude of the reception staff. The room and bathroom were exceptionally clean and breakfast was good value. We will return, as the location, near the bottom of the M1 is ideal for an easy "get-out" of London by car.
December 8, 2012
Rated 5.0 out of 5.0 by krnj Fabulous stay at a conveniently located hotel
I have also posted a review on TripAdvisor. A great stay because the hotel has fabulous staff that are so friendly, helpful, patient, courteous, and so on. Questions were quickly answered, solutions found if needed, help easily given from finding me the best room for what i needed to help with carrying a heavy item.
Rooms (and hotel) are spotlessly clean. They are basic in the style of HI Express, but do not do away with comfort. Beds very comfortable; work desk was just fine, bathroom also very comfortable. Know that this is London so rooms are smallish, but more than manageable. My room was on the 1st floor (2nd for North Americans) and facing the busy Finchley Road. With window closed I was not at all disturbed. Room can be on the coolish side, but we could easily adjust the temperature controls.
The breakfast is delicious with a really good selection of breads, yogurts and cheeses, juices and coffees, cereals, and hot foods along with mini danish pastries and croissants.
Located in a neighbourhood which is residential the hotel is three minutes from the Finchley tube station where you find the Jubliee and Metropolitan lines. Bus service in the area is also excellent with the 31 a short distance away going west towards Shepard's Bush and the Portobello Road Market or east towards Camden Town. The 13 bus will take you down to Oxford Street, Regent Street and beyond to the Strand and almost takes less time then running through tube station connections.
The O2 Centre across the street from the hotel holds bookstore, a variety of reasonable priced restaurants and a Sainsbury's grocery store. A Waitrose is just down the street.
A few cons:
The pillows were a bit too hard for me;
there is no wi-fi in the rooms. Cable in-room, wi-fi in lobby. A cost for both but a Priority Club member qualifies from a free hour per day, as do purchases from the bar. I think it is time that the hotel brings their wi-fi into the rooms
There is no safety deposit box in room
December 6, 2012
Rated 4.0 out of 5.0 by sajman REASONABLE SERVICE AND COMFORT
The service is reasonably fair but the comforting thing is that you get good night's sleep considering its on a busy road.
November 28, 2012
Rated 5.0 out of 5.0 by Carllos Simply perfect
Near BusStop for Stansted (either on arriving that on departing), near Metro 200mt on the left going out of the Hotel , just on front of ShoppingCentre O2 where you can buy and eat, (go to Nando's its perfect to eat chicken and coca with free refill and go to the cinema with many films available all days , expecially last day, preparing for the leaving. Hotel: room not large but comfortable and clear, good breackfast until 11 Saturday and Sunday 10:30 other days, 6 floors, two lifts. Zone 2 so you can buy Oyster metro&Bus zone 1-2 and enjoy the stay by bus on the left you can also take Bus for Victoria). I hope these information can be usefull. Bye Carlos
November 25, 2012
Rated 5.0 out of 5.0 by olofr Will definitely come back!
Stayed with my mother and sister for four days in November. Everything was excellent except for the spare bed, that was uncomfortable. But apart from that we were extremely happy with our stay. Everything was very clean and neat. Staff very helpful and breakfast was good. The best value for money you can get. Location is very nice as well. Only 4 stops on the tube from central London. My mother had a birthday while we were there and the hotel sent up flowers and chocolate which was very nice and made our stay even more delightful :)
Thank´s for a lovely time.
November 19, 2012
Rated 5.0 out of 5.0 by Olman Visit
On arrival staff were very heplful and friendly and throughout the stay nothing was too much trouble.
They all should be congratulated.
November 11, 2012
Rated 4.0 out of 5.0 by Nickydomy lack of space for clothes
For people who stay more than a week (we've been staying 10 days) there is not enough space for the clothes.
We hope that next time you will have more than 4 channels on the TV.
November 11, 2012
Rated 5.0 out of 5.0 by Anybody Awesome Experience!
I highly recommend this property, when visiting London. The only 2 items that need "tweaking" are the availability of safe deposit boxes (there are only 6, but they will secure your items in the hotel safe when individual box isn't available; and the breakfast offered. Granted, most Brits enjoy baked beans for breakfast, but not EVERYONE has that at their highest preference for breakfast. A bit of variety, like pancakes, waffles, oatmeal, more fresh fruit, would be greatly enjoyed. Otherwise, all the employees and the location are the best! Keep doing, what you're doing!
November 10, 2012
Rated 5.0 out of 5.0 great
hotel near a small mall with restaurants and a supermarket, very close from a underground station
November 6, 2012
Rated 4.0 out of 5.0 by Manchego Excellent rooms, convenient location and very friendly staff
We booked into this hotel for its convenient location; close to both the M1 and the underground to get into central London. The hotel was very modern, clean and functional. All the staff were extremely friendly and very accommodating to our needs. The breakfast was very good and I don't think you could ask for more for such a great value. I would be more than happy to give five stars but there is just one minor thing that can be easily improved by the hotel management. The breakfast area can get overcrowded and there is a need for a few more tables for breakfast as we had a bit of waiting, one morning, before we could get a table. Other than that ,excellent value for money. We will definetely go back and have already recommended it to a lot of friends!
November 4, 2012
Rated 3.0 out of 5.0 by Autoandcycle9 Overall General Review
The hotel is ideally positioned. Plenty of good resturants, directly opposite is a shopping Mall, Busses for all over London directly outside, National Express from Luton and Stansted stop also outside hotel, and the underground is about 200 meters away all in all super.
The hotel is very busy at breakfast time, insufficent staff to cope with the number of guests, often no plates or knives and forks available also the food and drinks just run out, and you have to wait quite sometime.
Hotel rooms are adeqate and have all thats needed for a long weekend.
Car Parking is very poor, and you are lucky if get a place to park in the hotel park place. Parking in the streets nearby is absolutely impossible, and the nearby parks houses are much to far away making the dragging is luggage cases to the hotel difficult
November 3, 2012
Rated 4.0 out of 5.0 by TJones Great price and nice place
We enjoyed our stay at the HIE-Swiss cottage very much. Excellent breakfast. In hotel bar was a nice touch. Only five minute walk to tube and quite a lot in the surrounding area (grocery, food, movie theater, laundry). Only negatives were only 2 channels on tv due to renovations and no in room wifi.
October 27, 2012
Rated 4.0 out of 5.0 by AlanS My 1st stay here
Very friendly staff: although the breakfast is limited it is included in the price so we should be thankful.
The hotel is in a good location.
I am now staying again this week on 23rd.
October 22, 2012
Rated 3.0 out of 5.0 by Snydely Convenient
This hotel is close to the tube making it convenient. However the rooms are noisy with busy road below. Also, hotel only has wifi in lobby.
October 14, 2012
Rated 3.0 out of 5.0 by Jolie Excellent place to stay
Loved the property, location, staff, and value. The low grade comes from my disappointment with the reward program.
October 14, 2012
Rated 5.0 out of 5.0 by SariK A superb option for city breakers
We had an excellent stay. I did not have much of expectations but the stay at the Swiss Cottage HIE was over my expectations. Friendly staff was always helping and answering my queries, even before my arrival. Room was tidy, soundproof and big enough for a family of 3. Maybe more recks for luggage could be hoped for.
Nice breakfast with enough variety of foods. Not too much variety, but all the essentials for the morning both hot and cold. The morning crowd around 9 o'clock gave the little minus. Location is excellent for those coming from Stansted Ap. There is a bus stop at the front door. Good connctions to centre by bus, train or underground. Buses take you to Oxford St, Victoria or the main sights. Nice shops with good openin hours in the neighbourhood, if you need an evening snack.
I can highly recommend this hotel to people who want to stay at a proper hotel with elevators, and breakfast. Price is good for te value. I will surely return to this hotel when I come back to London. Have stayed in dozens of hotels before bu found our place.
October 8, 2012
Rated 4.0 out of 5.0 by biz1 Nice rooms at the back of the hotel
Nice clean hotel. Reasonable value for money compared to prices of hotels nearby. Easy to get to. Convenient to local shops and restaurants. Rooms at the front are a bit noisy - facing onto a busy road. Rooms at the back were perfect for a good nights sleep!
October 4, 2012
Rated 4.0 out of 5.0 by nbugeja Overall, brilliant hotel
I think this hotel is one of the best value-for-money hotels in London. It's clean (which in my opinion is the most important factor), 2 minutes away from tube station and the staff are very helpful :)
Rooms are of a good size and breakfast is quite abundant
October 1, 2012
Rated 4.0 out of 5.0 by scabs Great Hotel Fairly Simplistic - Breakfast could be better
Breakfast Poor to Average
September 27, 2012
Rated 4.0 out of 5.0 by Abdul My Experience
My stay at the Hotel was very good. The staff were very courteous and helpful. The rooms are very clean and comfortable. The location of the hotel is very good with ease of access.
September 21, 2012
Rated 5.0 out of 5.0 by neila clean and good value.!!!
Very enjoyable stay went to paralympics with my 9 year old son! staff very pleasent especially on arrival where my son had a fall outside not on the property they helped him and calmed him down!! only qyery was lack of staff and organization at breakfast!
September 20, 2012
Rated 5.0 out of 5.0 by Camilla144 Perfect stay
The hotel was much more than expected. Everything was perfect, down to the smallest detail. The room was fresh, nice and very well cleaned. The hotel has a perfect location with the O2 centre across and both good possibilities for Underground and bus to everywhere. And the walking distance to Hampstead. The breakfast was great! I would choose Holiday Inn Express again all over the world, if it is placed where my next holiday will go to.
September 20, 2012
Rated 5.0 out of 5.0 by zippy14 Excellent hotel
Brilliant location, fantastic friendly staff, nice breakfast, good clean rooms.
As a family, we had an excellent time and will definitely be staying here again. THANK YOU!!
September 8, 2012
Rated 4.0 out of 5.0 by Allan TV With a mind of its own.
The TV in our room had a mind of its own. It would switch off at random. It would'nt get all the chanels and was a total disaster. I reported it to the front desk and was told that they were upgrading the system and it would be up and running tomorrow. Tomorrow never came and we were there for six days.
September 1, 2012