Rated 4.2 out of 5 by 227
Rated 4.0 out of 5.0 by Cornflake200 Good value
Pleased to see since my last stay at this hotel there is now hot food at breakfast. Only faults the shortage of tea/coffee in room, limited to one cup per stay and lack of sky/freeview channels on tv
March 1, 2014
Rated 5.0 out of 5.0 by booba good service
we have been going to holiday inn express since Dec 2011.
it has always been service with a smile. and good value for money when booked in advance
February 21, 2014
Rated 4.0 out of 5.0 by LichenMoss Great staff, felt really welcome.
We arrived in London for our first visit to family after the birth of our first child. The staff at the Holiday Inn Express organised a travel cot at short notice for our room and made us feel very welcome and relaxed. The allocated room had more than enough space, storage and access to power points.
For the first time since the birth of our son all three of us slept well, in a room only a stones throw away from the North Circular! Little if any noise was heard from the road and neighbouring rooms. This was everything we wanted, plus we had a lovely breakfast the next morning. Brilliant.
February 13, 2014
Rated 5.0 out of 5.0 by dollyface great hotel - would stay again!
This hotel was clean, welcoming and just what we needed! we were visiting family and so we wanted a bed for the night - a nice breakfast and a pleasant room with a tv - ok the tv could have been a bit bigger but it did the job.
The bathroom was lovely - no bath thought so maybe yuo have to check whether it had a bath although shower was great.
Tea making facilities in the room which was handy! the breakfast was nice enough - kellogs cereals and toast and scrambled eggs, fruit and some yoghurts - and some croissants.
The free car parking was very handy and we had no problems parking up numerous times on our return to the hotel.
The only thing was the free wifi wasn't working but maybe that was an error on the day with their broadband or maybe my phone!
February 13, 2014
Rated 5.0 out of 5.0 by judsie Excellent Friendly Staff
Lovely Hotel, Excellent Location. Car park is too small for hotel though. Above all, the staff are so friendly and welcoming.
February 8, 2014
Rated 5.0 out of 5.0 by 007David Great service
The rooms were comfortable and suitable for our needs. The staff were most keen to assist us with any query.
January 12, 2014
Rated 4.0 out of 5.0 by McQuillan Very pleasant reception staff who are happy to help.
Stayed here same time last year and it is a great hotel with polite reception staff who are very helpful. The bed wasn't very comfortable however the rooms are very clean. Ideally situated for Central Finchley tube. Would recommend.
January 9, 2014
Rated 1.0 out of 5.0 by Yomi Worst Holiday Inn Experience
Considering I'm an elite IHG card member suggests I've spent many nights in one of your hotels and pretty qualified to assess and give the above marks to this hotel. From the moment I walked in with my family, I knew this was not going to be the many welcoming and friendly reception I've grown use to whenever I'm in an Holiday Inn.
Though I do not like mentioning staff names for fair of the repercussion to the people concerned but in this occasion, I'm sorry I have too. Your staff Heidi needs training on customer services. She was very abrupt and very cold. As an elite member, I was never recognised nor acknowledged, both during checking in and out.
As per my normal practice and being an elite member, I had my credit card that I normally used to secure my booking flagged up on the system. But when checking in, I use my debit card....this Heidi had a problem with and started giving me attitude demanding for extra identification in order to check me in, this I found ridiculous.
Having had a long tiring day and the hassle of checking in, I retreated to my room with my family. The "double" bed was small and uncomfortable that I had to sleep on the floor.
The following day, I spoke to one of your reception staff enquiring about your conference hall. Albeit very helpful but when I wrote down my personal details for her to pass it on to the Avenue, she left the details on the desk, which was visible to other quests checking in or out. My wife and children and had done for breakfast and on their way back, saw my details glaring visible. This was brought to my attention and decided I will speak to the staff concern when checking out, approx 15mins after.
Checking out, again experienced the saw cold, unfriendly attitude. I was not even asked how my night and everything was ok. What your staff was interested in was my card so he could swipe it rather than manually keying in the details.
This is my feedback and as much as I appreciate this is an express facility, they still bare the "Holiday Inn" brand.
January 8, 2014
Rated 5.0 out of 5.0 by Mr A.M.B Mr A.M.B.
Been there many times in the last few years,
Always great service, easy car parking, bus to town at the front if required.
Very good buffet breakfast,
January 4, 2014
Rated 4.0 out of 5.0 by Jan7 Highly recommend for comfortable stay.
Hotel was as expected for a holiday inn experience. Comfortable clean room and helpful staff. Breakfast was adequate for our needs. Scrambled egg and sausage and a selection of cold breakfast dishes were also available e.g. Croissants and yoghurts etc. We used the nearest tube from Finchley central . Hotel staff advised us it was a ten minute walk away. Please note it took 20 mins up bank so this was misleading, but it was never the less very convenient and the return walk from the tube was quicker being downhill.
January 3, 2014
Rated 5.0 out of 5.0 by JP Leicester Great for a short break.
Great place for a short break in Londonq. Friendly staff and comfortable and clean rooms. Breakfast was included and was good too although for us vegetarians we would have liked some mushrooms and hash browns apart from that great. Would definately stay there again.
January 1, 2014
Rated 5.0 out of 5.0 by yorkshireladdy Great service & welcome
Needed a hotel to stay in over Chrstmas whilst visiting our daughter & family. We chose this hotel because it was a good price & in the right location for us.
We were welcomed by very friendly staff. The hotel was clean, the room was a good size & the free breakfast was an added bonus.
Despite the staff having to work at Christmas, they could not have been any more friendly. We would stongly recommend this hotel.
January 1, 2014
Rated 4.0 out of 5.0 by chrissied Good comfortable room
We had a good stay the staff were wonderful. The only problem for us was the room position. We backed onto the lift therefore heard the 'workings' of the lift. We were by the doors and unfortunately had the experience of children slamming doors, and running up and down the corridors. The other guests were not the fault of the staff, if we had been there any longer we would have asked to change rooms. I would therefore refuse the particular position of the room should I be offered it again. If it had not been for these minor problems I would have given it an excellent rating.
December 31, 2013
Rated 5.0 out of 5.0 by A Ali Golders Green - Perfect location with very good service and facilities
Warm and friendly welcome set the tone for a very good 3-night stay. With West End, Westfield and Brent Cross, it was a perfect location for a shopping spree! The 'door step' bus stop provided excellent transport means to travel - anywhere!
Smiling and ever-helpful staff made the whole experience a very pleasant one - definitely will be returning for another stay.
December 31, 2013
Rated 3.0 out of 5.0 by businesstrav1979 Simplicity is best
One night stay which was marred by the check in process. An over zealous receptionist really divulged too much information regarding my booking and the requirement that my room wasn't guaranteed by a credit card. He said the room really should have been cancelled as the travel agent hadn't provided the payment details. It was a long winded pointless conversation especially as he didn't look for payment from me. It left me very confused.
I did not use the hotel facilities but the room was very well appointed as you would expect. Had the best sleep ever in the comfy bed.
Not the easiest hotel to get to on foot I feel. Would still prefer the Brent Cross Holiday Inn for location
December 30, 2013
Rated 5.0 out of 5.0 by rtabbakh quiet comfortable stay
very nice experience and helpful staff.
I would recommend this place to my friends
December 29, 2013
Rated 5.0 out of 5.0 by CoralDee Only good things to say!
From a courtesy call the day before our booking to check if we had any special requirements, to a smooth checkout, cannot fault the staff and facilities. Very quiet room, spotlessly clean, excellent breakfast, helpful staff (especially Heidi & Shawina) at check in and checkout - couldn't ask for more! Will definitely be staying again!
December 20, 2013
Rated 5.0 out of 5.0 by Kimball46 Room n staff
Room very clean and ample room for family. Staff were
Extremely polite and helpful. Would definitely
December 12, 2013
Rated 5.0 out of 5.0 by SassyD Very pleasant overnight stay.
We only had one night here but would have been very happy to have stayed longer.
The room (a double bed) was very spacious with a sofa as well as bed for relaxing and watching TV. The bed was very comfortable and clean with choice of firm or soft pillows.
There is ample storage space for clothing if needed.
Wifi is free and a table and chair for working is provided. Tea and coffee making facilities in room, although only 1 teabag/coffee each which I thought was a bit stingy although had we asked they probably would have given us replacements.
The ensuite bathroom was spotless with good shower (including free shower cap!) and bodywash/shampoo, basin with handwash soap, toliet, tissues etc.
The room temperature was controllable with aircon/heating control.
Breakfast is served in the pleasant dining room which was also very clean. The choice of food and drink was very good and self service.
All the staff we encountered were friendly, polite and helpful. All in all an excellent stay and I would recommend this hotel.
December 9, 2013
Rated 5.0 out of 5.0 by dw22460 Excellent staff ,free parking, and convenient location
This is a great place to stay when travelling by car.It is a few minutes from the M1 ,has free parking, and there are bus stops outside the hotel at which you can get a bus to Golders Green tube station which run every 6 minutes or so.The tube then goes to the centre of London on the Northern Line every few minutes.
The rooms we have stayed in have always been very clean, quite quiet, and have had free wi fi.
The breakfast is also free, though not comprehensive - but the sausage beans and scrambled egg were fine.
The staff are all very friendly and very very helpful
December 7, 2013
Rated 4.0 out of 5.0 by Beaky Bussiness stay
Staff were efficient, hotel clean and comfortable and good value
December 6, 2013
Rated 4.0 out of 5.0 by Barneypoo Great service as usual
I have stayed at the Holiday Inn Express, Golders Green a great number of times and have always found the hotel to be very comfortable, staff on the whole excellent, always clean and all hospitable. I would highly recommend it.
My only niggle is that when ringing the hotel direct, I have often spoken to members of staff who's English is not really good enough to be speaking on the telephone.
November 29, 2013
Rated 5.0 out of 5.0 by tincin confortable room and reat service
IT's the second time we have been in this hotel.the room is confortable with every thing you need.Staff helpful and kind.transportation (buses# very good# to center and more).
pity there is no safe in the room !! We will come back!
November 27, 2013
Rated 5.0 out of 5.0 by poadeley Who could ask for more?
Have stayed here four times now, each time has been equally welcoming, quiet, comfortable and relaxed. Immaculate hotel, friendly, helpful and cheerful staff, comfy beds, everything spotless, great breakfast, sensible timings for checking out and squeaky-clean bathrooms. So easy to drive to and free parking for hotel guests, plus bus to central London right outside. Perfect - I couldn't ask for anything more. Thanks to all the staff, everything they do is much appreciated.
November 21, 2013
Rated 5.0 out of 5.0 by RLP13 As good as ever
We've now stayed at least 6 times over the last two years and will continue to use you as our London base. Your staff are an asset.
RP & MP
November 21, 2013
Rated 5.0 out of 5.0 Great for visiting Alexandra palace
We stayed here for one night when we went to the vans warped tour at Alexandra palace- it was easy enough to get a 10 minute taxi there and back. The staff were very friendly and the breakfast was good
November 21, 2013
Rated 5.0 out of 5.0 by Barry24 Good value comfortable hotel
Room excellent for short stay. Staff good. Dinner & breakfast average.
November 16, 2013
Rated 2.0 out of 5.0 by peasy Interconnecting room
Our room had an interconnection door to the next room. The next room had a late party and we heard everything (I mean everything) and as a result our sleep was badly affected. The hotel in other respects was very good.
November 15, 2013
Rated 5.0 out of 5.0 by MJA01 Good Accomodation and Customer Service
The hotel was very accessible from the ring road. The bus service was just outside the hotel and car parking was quite convenient. The room was very comfortable and the staff especially Nishan was very helpful.
November 14, 2013
Rated 5.0 out of 5.0 by Marcastle Excellent place to stay!
Really enjoyed it. Nice, clean room, good location, very helpful staff. Highly recommended!
November 14, 2013