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Rated 4.1 out of 5 by 304 reviewers.
Rated 5.0 out of 5.0 by Value for money and great breakfast Loved everything, good value, excellent breakfast and location. An earlier check-in would have helped but 2:00 is the normal time at most hotels. July 30, 2014
Rated 5.0 out of 5.0 by Friendly staff I stayed with my two sons in a family room, it was very good value. The hotel was very clean and comfortable and the staff were friendly and helpful. The team at breakfast were particularly friendly. We had no car and the hotel was a good 15 minutes walk from the tube station which was a slight downside but I would still stay there again if I was in the area. July 28, 2014
Rated 5.0 out of 5.0 Nice room and great service This is the second time we've stayed here, and really enjoyed our visit both times. The hotel was clean and quiet. The staff were friendly and helpful at all times. This hotel is a great location for going into Central London - a short bus ride to the tube station and you're there. I'm sure we'll return and use this hotel again. July 28, 2014
Rated 5.0 out of 5.0 by Great experience Excellent in every way.Value for money.Breakfast might need a little improvement. July 25, 2014
Rated 1.0 out of 5.0 by Nightmare Night . This was the second time I have stayed in a month and although I had a minor problem with the sound on the TV on the first visit the overall stay was good so I made another reservation this time for three nights with my wife. We booked in and went to our room and we found that the problem I had reported three weeks before with the sound on the TV was still apparent it was impossible to use BBC 2 as the sound was so distorted . They agreed to move us to a different room the following morning. We moved rooms and found that the problem was just the same with the TV in every room and the maintenance man told me they had a problem with the system and could not resolve it. On the Saturday afternoon we had a lot of problems with noise as a group of teenagers were on our floor running up and down banging and kicking doors which we thought may pose a problem later that evening so reported it to reception and they agreed to speak to them. We returned later that night went to bed and then and the noise started outside in the corridor and this went on and on. We spoke to reception and they sent staff up but the noise continued until 2.00 AM . We spoke to the reception when we checked out and they were most apologetic told us it was a group visit and they would cancel all future booking with them. As I have said the staff were polite and tried to control the situation but this is not what you expect at a Holiday Inn. July 25, 2014
Rated 4.0 out of 5.0 by Nice room The room was good but I had a problem with the TV on BBC2 the sound was terrible and had an echo which made it impossible to hear. Spoke to the reception and they promised to get it looked at the next morning as I was only staying one night I took the matter no further. Staff are very polite and eager to please. July 25, 2014
Rated 4.0 out of 5.0 by very comfortable bed and cleasniness Have stayed at this hotel several times, as it is most convenient for my leisure break Within easy reach of underground and bus use Free parking is a great help especially in LOndon July 22, 2014
Rated 4.0 out of 5.0 by Comfortable room with kosher breakfast included The location for us was good as we needed to be in Golders Green and also convenient for public transport. We require kosher food so the kosher breakfast option was most welcome. Could have used a bit of variety, but it filled our needs. Staff were helpful. The only downside was not enough storage space for clothes--we had come on from a long vacation and were there for a wedding so didn't want to leave them in a suitcase. It would also be helpful to have a second chair in the room. July 21, 2014
Rated 2.0 out of 5.0 by Good location, acceptable price/quality ratio, monotonous breakfast Good location, acceptable price/quality ratio, monotonous breakfast July 21, 2014
Rated 5.0 out of 5.0 by Consistency I've stayed in a good few Holiday Inns all around the country now and they are consistently good at the basics. Cleanliness. Service. Tidiness. Everything is always how it should be and I always take advantage of being able to check the bags in and then dash off to wherever I may be heading. The decor is updated and clean looking, with a warm glow. I would always recommend. July 18, 2014
Rated 5.0 out of 5.0 by Great value for London This was our fifth stay at this hotel and we wouldn't consider staying anywhere else in London. It is great value for money, clean and easily accessible to transport, with a bus stop right outside the door, which makes returning late at night no problem. The staff was friendly and efficient and really made one feel at home. July 17, 2014
Rated 1.0 out of 5.0 by This has to be in the worst holiday in express ever It was overbooked and i am furious that despite whatthe online booking system said the recetion person refused to accept it. His arrogance was quite astounding. The second bed was not made up and the night staff moaned bitterly abouttha fact that they had to do it. The beds were uncomfortable and the linen starched creased. Breakfast was joke - they ran out of cups food and dringk and the staff could simply not keep up. Therere were insufficient staff. This hotel seems to be used by big groups and one arriving at midnight threw the reception staff into chaos with food for them being left out and handled by many. Never again will I stay here and if you genuinely want a good nighrs sleep do not stay at a hotel on one of north Londons busiest junctions 24/7 Do not complain you have been warned July 11, 2014
Rated 4.0 out of 5.0 by Welcoming staff and good breakfast choices We came for a friend's celebration, so only stayed one night. The service was very good and the reception staff very helpful about giving us directions and organising a taxi for us. We were pleased that fresh fruit was available for breakfast. July 4, 2014
Rated 4.0 out of 5.0 by more than adequate for our needs a limited kosher breakfast was available well located for our needs comfortable July 1, 2014
Rated 5.0 out of 5.0 by Comfort of bed The bed was hard and I found it difficult to sleep that night. June 27, 2014
Rated 4.0 out of 5.0 by Nice hotel and great staff Clean comfortable rooms and great staff! If you're a very light sleeper, make sure you ask for a room overlooking the car park - all the rooms get traffic noise if you sleep with the window open but those are the least noisy! Adequate breakfast choice and good value for London hotels. June 27, 2014
Rated 3.0 out of 5.0 by First bad experience in a Holiday Inn Very expensive for location and service. Very excruciating with our foreign relatives when checking in. Shower overflow problem was not solved despite reporting it at the reception. Most people kind. We use to feel special as Priority Club members, except this time. There was no difference. June 26, 2014
Rated 5.0 out of 5.0 by Just what we required for one night Have stayed here once before. The hotel has been re-decorated since then so felt much fresher. All the staff we met were very pleasant and helpful. June 26, 2014
Rated 5.0 out of 5.0 by Excellent Hotel and Staff Please investigate better quality scrambled eggs for breakfast! This applies to all HIEX's! I say it for every review but still they remain dry and tasteless. Having said that, they are better then no egg at all! Otherwise a great hotel with very helpful friendly staff. June 26, 2014
Rated 4.0 out of 5.0 by good location, check in stressful had a good stay, the manager/ head receptionist/ breakfast lady where brilliant, however, on check in , it was slow, the young girl asked me to show the card I made the advance payment with. I could not believe this, I am a platinum member! I showed her my card and put it back in my pocket.... then she asks for my card again, to authorise any purchases at the bar I am a platinum member of over 10 years standing, all my information is on my profile surely being a member of ihg rewards should stop me from feeling like a conman June 23, 2014
Rated 5.0 out of 5.0 by Very comfortable hotel, excellent location and value Although I have stayed at many other Holiday Inns around the world, this is the first time I have stayed at this one. I stayed a week at this hotel and was very pleased with my choice. The staff, services provided and location were excellent and I would recommend it to any one who is looking for hotel accommodation at a reasonable piece and very good location. June 22, 2014
Rated 5.0 out of 5.0 by Great Location for London If you are thinking of a tour of London then this place is great. Far enough out of the city to keep prices lower but within a short walk to the tube station or bus routes. Great place June 22, 2014
Rated 5.0 out of 5.0 by Great Staff,clean room We stayed here with our 2 teenage daughters who were going to a concert a Wembley, very handy and easy access for the stadium. The noise was a slight issue but didn't keep you awake at night, but being from the countryside we aren't used to it. Would definitely use recommend this hotel and would use it again. June 13, 2014
Rated 5.0 out of 5.0 by excellent hotel excellent hotel would recommend for short stay in London. June 13, 2014
Rated 5.0 out of 5.0 by Very good quality & service We stayed at the hotle after the One Direction concert. The reception staff were excellent & very helpful giving us helpful direction into the centre of London the following day & things to do. Room was comfortable & to a good standard for a family of 4. We woudl definitely use them again June 10, 2014
Rated 1.0 out of 5.0 by Thoroughly disappointed Simple really. The room wasn't clean. Bathroom Towels already used. I had to clean the shower myself before using. June 4, 2014
Rated 5.0 out of 5.0 by good service very nice hotel. nice staff and excellent breakfast. I come sometimes once a month May 20, 2014
Rated 5.0 out of 5.0 by great breakfast included Clean, comfortable, friendly and helpful staff, amazing breakfast offerings May 19, 2014
Rated 5.0 out of 5.0 by Excellent Service We arrived (a little early) for a two night stay on 3 May 2014, one room was ready, the other still being cleaned, we were given the keys to both rooms, dropped our bags off and headed into London. On our return, the other room was ready. On the Sunday morning, the whole hotel was without water, breakfast was still served, but no tea/coffee, orange juice, but staff were very friendly, apologetic and offered bottled water, we were able to make tea in our rooms. We had another great day in London. On our return to the hotel, I asked if the water was back on, it was, receptionist again very sorry for inconvenience and offered us complimentary drink in the bar. Breakfast on Monday morning was super, even better with tea/coffee being served. On check out again staff very friendly and could not apologize enough for water being off and I was offered a £40 refund for the inconvenience. Excellent service, problem with the water was "just one of those things" no ones fault. Thank you Holiday Inn for great stay. Superb staff. May 12, 2014
Rated 2.0 out of 5.0 by service The staff explained to us that the hotel did not provide 1) drawer or cupboard space (there was a small amt of hanging space) 2) any laundry facilities either in or out of the hotel 3) telephone service because it is an "express" hotel. I wish this had been made known to us before we booked for a 4 day stay in two rooms with two children. I never heard that "express" meant intended for overnight stays by businessmen. We had to keep our clothes in our suitcases, but there weren't even luggage racks available. The staff helped - they brought up chairs for us to open our suitcases on. In addition, the kosher breakfasts were disappointing. The pastries and rolls were stale. May 4, 2014
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