Rated 4.0 out of 5 by 62
Rated 5.0 out of 5.0 by 1oldladytraveller glad I found this hotel
Have now stayed twice at this hotel. I found it because the central reservation staff member was excellent at her job!
I wanted to stay in central london but the rates were too high for the charity paying my bill. I told the reservations clerk where I had to be for my meeting and asked for an hotel with easy access to tube stations at either end. She recommended this hotel and it fits the bill perfectly. It is on the district line so near to my meeting place and truly the hotel is only 3 - 5 minutes from the newbury park tube station - depends on how much your feet hurt!!!!!!
Reception is on the first floor - but even the residents are friendly. I arrived the first time, saw a crowd just inside the entrance and assumed it was reception so stood and waited-someone immediately told me to go up to the first floor to check in.
Check in staff were pleasant and helpful, the room is exactly as you expect in a Holiday Inn express, clean functional, quiet, large enough and with a comfortable bed, wifi, coffee and tea.
On both occasions I stayed I decided to eat in the restaurant and had steak....it is always a good guide of how good a restaurant it is. I was pleasantly surprised at the quality and presentation - and it was cooked the way I asked.
Breakfast is - well HIE breakfast! If only someone would learn to cook scrambled egg properly and not have it like solid rubbery chips - but it is probably not proper egg anyhow but powder or liquid. Sausages are OK, as are baked beans. There is cheese and some fruit, yoghurt etc - usual stuff. It is fine for the one or two night stay but would be boring and irksome for much longer.
That doesn't take away from the fact hat this is a little gem of an hotel in a safe location, clean, tidy, nice helpful staff and reasonable value. I have recommended it to several others who also attend the meetings I go to and who have had nightmare stays in far more expensive hotels.
Well done IHG and well done management and staff at Newbury Park.
November 29, 2013
Rated 1.0 out of 5.0 by Uzma Shocking
I have always stayed at hoilday inn on my business trips. My 1st time at Newbury park. Shocking!!!
The lady at reception was SO rude, very stuck up!! All the other stff were fab but she ruined my stay!
The iron was broken & had to order another one.
The vending machine also didn't work yet accepted my money. The staff were aware of this yet still did not put a out of order sign up.
The bed was not comfy at all, not like the other places i have stayed. Would book else where next time.
November 22, 2013
Rated 4.0 out of 5.0 by Lou29 Nice room but pricey
Clean & comfortable but for nearly £90 a night I'd expect more
November 15, 2013
Rated 4.0 out of 5.0 by Macks123 Lovely Stay!
Staff are extremely friendly and helpful. Rooms are clean & the wifi works well- which is great for emails & watching online movies :)
It would have been nice to have some room service however- breakfast in bed would have been the icing on the cake. But nonetheless my partner and I enjoyed our stay and would recommend this hotel.
November 14, 2013
Rated 3.0 out of 5.0 by Tony1448 Weekend visit
The hotel is handy for the tube into London (5 minutes walk) and also has bus stops for Ilford and Romford within1 minutes walk.
The room was good and quiet ( 7th floor...which we requested).
The reception staff were friendly and efficient, the only criticism we had was the sausages at the otherwise nice breakfast, mine were not very nice.
Apart from that we had a nice time and would use this hotel again.
November 13, 2013
Rated 5.0 out of 5.0 by 1oldladytraveller clean comfortable and safe
Use IHG properties mainly in UK and USA. They never fail! Always clean and comfortable and this one was particularly so.
First time I stayed there but well done the central booking service which recommended property for price and location - which was perfect. I was working in central london and tube took me straight to destination from tube station 3 minutes from hotel - what more could you want?
Property is clean, staff are attentive, food is remarkably good, BED VERY COMFORTABLE.
I will be back and have already recommended to other travellers at the meetings I attend as an easy to get to and from, reasonably priced clean comfortable and safe hotel.
Thanks and well done to the hotel management.
October 28, 2013
Rated 1.0 out of 5.0 by navnabi Noise - Holiday Inn Express Newbury Park
Asked for a nice quite room instead we had been put on the BP petrol pump side and had to listen to the taking deliveries at 1am to 4am. No refund or compensation in any way offered for a refined night of sleep. For the price we paid that was unacceptable.
Will not be staying here again.
October 25, 2013
Rated 3.0 out of 5.0 by DuskyMusky Good staff and service but small rooms
1. Staff were friendly and helpful
2. Room was very clean
3. Bathroom was clean and modern
4. On-site restaurant was very handy
5. Breakfast included in price
1. Family room was too small for a family of four (two adults and two children)
2. The pull-out sofa bed was very uncomfortable
3. Very minimal hanging space for clothes (luckily we were only staying one night)
4. Breakfast choices could be improved
5. Restaurant did not include a children's menu
6. Not as child-friendly as we would have expected (no activity or colouring sheets upon arrival) - However, a very kind member of staff photocopied some pictures for the children to colour in and gave them some highlighter pens to use, which we were very grateful for.
October 24, 2013