Rated 5.0 out of 5.0 by GrangerM Great overall service
Rooms were clean and comfortable, staff are great, food is good.
Probably why this was my third stay in this hotel.
April 15, 2013
Rated 1.0 out of 5.0 by Phoward0903 A Farse
I stayed there for two nights on business, never again.
- We booked on the business rate which included free internet - don't be fooled the hotel hasn't moved on and doesn't cater for users that wish to use Wi-Fi (unless you are happt to do all your work in the bar# - The free internet is only if you wish to sit at a desk and use the cable provided in the room.
- The fist night we decided to eat at the hotel, I ordered
- Tikka Kebabs for starters
- Chicken Breast with Roast Potatoes, Veg and Gravy for main
- Hot Chocolate Fudge Cake with Ice Cream for dessert
Our main course arrived first with an apology and a request to have our starters second!
Our main course had the Roast Potatoes missing and they had been replaced with roast parsnips (That were still frozen in the middle# and the chicken was that overcooked it was uneatable
The Hot Chocolate Fudge Cake was still frozen and the Ice Cream was actually just Frozen Cream that had been dropped onto the plate and still had a philm of Ice all over it
When we brought these problems up with the staff we were advised that the Chef was new and was in training..........What kind of Chef, new or not, does not know the difference between a Potato and a Parsnip? - One is round and one is pointy for a start!!!!!!
We talked to the manager, all he would do is refund the £2.50 pepsi that I had ordered and couldn't understand why I don't drink alcohol when I was offered a free alcoholic beverage. By that point I was too tired to argue, I'd been travelling for 7 hours and just wanted my bed.
The next morning at breakfast I wouldn't touch the hot selection #Would you??) but there was even an issue with the cereal, it wasn't Kelloggs as stated on the labels but a cheap imitation, the cutlery was that hot that it made the milk warm and taste horrid and to top it off the lifts did not work and we had to use the service elevator.
The next evening I thought I'd settle down to watch a movie that I'd pre paid for only to find that there was now a fault with that system, after calling reception it took them over an hour to sort the issue out which then meant I could only watch half of it so another complete waste of money.
It was just one thing after another at this hotel, I've stayed in so many holiday inns and I'm now used to excelllent service, it's a shame that the standard of this hotel has tarnished my opinion meaning my next stay at a holiday inn will have to do a lot to change my opinion round again!
February 25, 2013
Rated 5.0 out of 5.0 by Celebration Real nice hotel
Very friendly staff and excellent location. Only 5 mins by foot to the tube station, within 25 minutes in the center of London. Excellent breakfast with loads of varieties. We had a room on the 7th floor with a nice view over London City! The only real deal breaker is that wireless internet connection is only available in the lounge and is paid! It's a real shame that in 2013, we still have to pay for internet in a hotel. For all the rest, perfect hotel.
February 24, 2013
Rated 5.0 out of 5.0 by Elke64 Kindness of staff and very good service
We stayed the first time in London and were overwhelmed. The kindness und helpfulness of everyone was gorgeous. The hotel is very comfortable for the little money we've paid. It was an unforgettable stay for us (my husband, my friend and her husband)
February 21, 2013
Rated 3.0 out of 5.0 by zara Late checking out
As a priorty clubs members always hard to get late chechout until 2pm. I would like this to be improve and allow priorty clubs memebers to checking out at 2pm. this is the only problem i have been facing staying in holiday in.
February 15, 2013
Rated 1.0 out of 5.0 by letdowncustomer Holiday Inn Express - Newbury Park
After checking out I discovered a cashiering mistake to my total bill. At the end of my stay a deposit amount was debited from my account and no explanation was given at the time or after as to why. I am still waiting and will submit a formal complaint if this is not addressed. I am aware of no reason for this and was told at the start of my stay this should be refunded to me.
This ruined the overall experience which is a shame as the staff were always so accommodating and pleasant. As a result I will not bee recommending a stay here.
February 10, 2013
Rated 5.0 out of 5.0 by Barkeeper A positive all round stay.
From the spacious low priced car park, friendly reception team and excellent included breakfast this was a very good nights stay. The room was also very comfortable with good heating controls. It was a very cold day/night.
February 7, 2013
Rated 5.0 out of 5.0 by Shah64 weekend in london
Lovely Hotel, very neat and clean. We were visiting family in Barking so this was very convenient for us. M25 also close. Car parking was excellent and cheap. Overall were very happy with Holiday Inn Express. Thank you.
January 25, 2013
Rated 4.0 out of 5.0 by BedoInn Cheap and still close
We chose this hotel because it was within the London Tubes system and a lot cheaper than staying in downtown. it is maybe a 5 min walk to the Central Line Newbury Park tube and takes you straight into London. The staff is friendly and the breakfast is English traditional, although as Americans it was a lot better than some of the other European Holdiay Inns we have been to. It snowed the whole time we were there, however, the hotel was always fully staffed and delighted to assist. Rooms were a little small, but if you are traveling for tourism, the are the perfect amount of space. The showers are stand up and a little small but efficient.
January 24, 2013
Rated 5.0 out of 5.0 by Flugelguy This hotel is outstanding
When arriving at the Holiday Inn Express one expects the check-in process to be efficient, but I was pleasantly surprised by the friendliness of the greeting and the excellent service I received. I would like to commend Samah on the outstanding customer service skills she displayed. The room I had was clean and modern. Overall I had an excellent experience at this hotel and would recommend it to anyone travelling for business or pleasure.
January 21, 2013
Rated 5.0 out of 5.0 by SPad Our stay 11 - 14 Jan 2013
We had a short weekend booked at Holiday Inn Express Newbury Park and had a wonderful experience at this place. We had 2 rooms booked and they were both clean and tidy.
This is the first hotel I have stayed in, where I did not find a strand of hair in the bathroom or dark mould on the shower curtains or walls.
The rooms were basic but all that was needed for a short stay, was available.
The breakfast was tidy; could have appreciated a few choices for vegetarians; who had nothing apart from baked beans , but nothing major to complain about.
We paid for movies for 24 hrs on a discounted price which we enjoyd but could have had some more options in the movie selection.
The stafff were mostly friendly and helpful.
All in all, apart from a few issues, it is definitely a place I would be happy to go back to.
January 20, 2013
Rated 4.0 out of 5.0 by JRC54 Xmas at Newbury Park
I have stayed at this HIE many times to visit family nearby. The location is perfect. Due to travel delays I arrived very late but there was no problem in parking or check-in. The restaurant for evening meal was closed on 25th and 26th December but facilities were made available to re-heat food purchased from outside the hotel if needed. The check-out staff remembered me from a previous stay which pleased me. This also suggests that HIE keep their staff. The hotel was clean, safe and a fair price for Xmas so I could not ask for more.
January 7, 2013
Rated 1.0 out of 5.0 by FencingDad Not the greatest Holiday Inn Express that we have stayed in
We have stayed in many Holiday Inn Express hotels and this was definitely our least favourite so far.
Our room was way too small, the in-room internet did not work
You could only get wireless in the lobby
Only one small ice machine in the lobby serving the entire hotel
this is one that we will avoid in future
December 10, 2012
Rated 5.0 out of 5.0 by Boyleyj1 Excellent customer service.
I stay at many hotels.
The hotel was in very good condition, in a good location with plenty of parking.
I was recognised as a platinum member as soon as I arrived, service for food and at the bar was very good.
This ranks as one of the highest in terms of staff friendliness and service. All the staff were excellent but I must particularly mention Lucia and Rabia who were particularly good.
Will stay again.
November 27, 2012
Rated 4.0 out of 5.0 by Paul27 Very good service and friendly staff. No complaint.
Very nice experience. I have stayed in this hotel many times and I have nothing bad to say about it or the environment .
The staff are great. Very friendly and helpful.
October 24, 2012
Rated 1.0 out of 5.0 by GoodFellow2012 Poor Service
I was very dissapointed by the service. I had to ask for toilet rolls and laundary bags etc. The staff were nice but service very poor. This is the first Express in many years that I had bad experience.
October 24, 2012
Rated 2.0 out of 5.0 by Mani Good Hotel, Bad 'Best Price Guarantee'
This is the 2nd time I stayed at Newbury Park. Hotel Room was clean, comfortable, quiet and well located near public transport.
However the stay was badly damaged by the Customer Service of HI Express' Best Price Guarantee. Despite confirmation from their Service Helplines that my booking type was recommended to be eligible, the claim was not honoured.
In conclusion, hotel was fine, but extremely let down by the corporate customer service.
October 19, 2012
Rated 4.0 out of 5.0 by Firebird Excellent Gateway
I needed to be within 20 minutes of London City Airport at the end of a tiring business trip in the London and South London Area and found this hotel almost by hazard at an affordable and reasonable rate. The staff were charming, helpful, pleasant and seemed to be anxious to ensure my stay was pleasant.
The room was clean, everything in its place, even though in a busy area the room was quiet, the air conditioning worked and it too was quiet. Cable access internet in the room but attaching to an Airport Express had my wi-fi up and running in minutes. I crossed the road for an evening meal to the small restaurant across the road, pleasant and reasonably priced, food average but acceptable.
Bed was comfortable flat screen TV, so what more could on wish for, the bathroom small but perfectly adequate with everything one needs. Breakfast self service but pleasant and adequate. Overall impression Very Good and I would certainly stay in the hotel again if in the area or needing a gateway to the M25, M11. Highly recommended for business use and the odd night; Newbury Park is not really a holiday destination.
October 16, 2012
Rated 5.0 out of 5.0 by Raj27 Good service at a good location
It was really nice to stay there. Facilities are excellent. Good value for money at a very convenient location.
September 30, 2012
Rated 5.0 out of 5.0 by OHAR Great Hotel
We wanted an economical weekend in London to see a West End show, so chose to drive down from North Yorkshire, this hotel is perfect because it has good safe parking and is a five minute walk to a Central line tube station which gets you into the city in about thirty minutes.
The hotel is really modern, clean and great value for money, the rooms are really nice and all of the staff very helpful.
We would highly recommend this hotel for a stay in London and we will definitely use again.
September 22, 2012
Rated 5.0 out of 5.0 by gasman Pleasant stay , good location.
I enjoyed my short stay at this Hotel, conveniently placed for this side of London.
Would recommend the Turkish restaurant across he road for all your evening meals. They do an 'early bird' for those on a budget.
Would certainly stay at this Hotel again, would have preferred a double bed in place of twins, when I booked i did request a double room. But they were comfortable.
July 17, 2012
Rated 5.0 out of 5.0 by Barkeeper Comfortable rooms, great location for travel to central London
A very pleasant hotel with excellent free breakfast. Limited evening food available and bar with comfy seating. Ideally placed to underground for easy access to central London.
Only issue with hotel is wildly changing prices according to whats on in the area.
July 14, 2012
Rated 5.0 out of 5.0 Great Venue ~ un-forseen circumstances
Overnight Deliveries at the adjacent BP garage (4am) very very disturbing Also constant run of fast cars which speed past as they have just crossed over a busy A12 intersection If you can afford to stay here make sure you enjoy the view of urban Essex from the stairwells at any time of day
It is convenient for the Central Line Tube - Reception is fast and welcoming And this is one of the most secure Holiday Inn Express so if you stay alone you will feel safe Plus it is modern and comfortable
On two seperate bookings, the electric and lights 'tripped', meaning I had to use the bathroom in the dark and I could not boil the kettle - only on one of these days I was offered to use the bathroom of an empty room opposite Expensive maybe ?? Depends on what is important to you when You stay away
July 12, 2012
Rated 3.0 out of 5.0 by emmaleanne Great stay, not so good booking
I booked this room about 2 weeks before we went and about 5 days before i wanted to extend my stay to the night before as well. When i phoned to arrange this the man was very nice, sorted everything out and reassured me my booking was complete (reference number as well). Then, when on the day i realised i left the credit card i had booked the room on at home, i phoned the hotel to ask if i needed to turn round and get it. This led to the man telling me he had no conformation of my booking and (at 5.30pm and still an hour away) i was told if i did not get there before 6pm i would not have a room waiting for me. It turns out the credit card company had rejected the charge (which the original man should have known) and no one had phoned me to get other card details from me. Eventually, after about 20 mins of this man telling me i didn't have a room, theres a 6pm cancellation policy, he might be able to get me a room, he's not sure...we managed to secure the booking using another card. The overall stay at the hotel was nice but this confusion with the booking spoilt it for us when we were celebrating.
July 6, 2012