Rated 4.0 out of 5 by 110
Rated 4.0 out of 5.0 by PatandFrank Friendly Staff Clean and Tidy Hotel
I have stayed at this hotel 2 or 3 times and not a bad word to say, the Service from the staff couldn't have been better they were all very friendly, the rooms were spotless and comfortable would recommend it. The only negative point is the quality of food for breakfast
January 14, 2014
Rated 5.0 out of 5.0 by louise15 Great hotel
Great hotel in good location for access to London. Few minutes walk to underground and 35 minutes from the city. Friendly staff and clean comfortable rooms. Would highly recommend.
January 12, 2014
Rated 5.0 out of 5.0 by Flyind Dutchman. It was very comfortable and the service was very good.
I tried to book again for May this year but I wasw told that there were no vacansies.The manager told me to try again in February but fully booked is fully booked.
We are really disappointed.
January 6, 2014
Rated 5.0 out of 5.0 by Nightowl Great stay
Haven't used HI Express in a long time but we were very impressed with this one. Staff were really helpful and friendly and obviously worked hard to keep the place clean. Hot/cold breakfast choice was good and worked really well for us. Would definitely stay again if we are in that part of town. Handy to have rail access nearby (but no noise).
January 3, 2014
Rated 5.0 out of 5.0 by skylarinho Great hotel, convenient location
We stayed at the hotel for three nights and really enjoyed our stay there.
After our flight was delayed we arrive at hotel late after midnight but the check in was smooth and informative.
Hotel is few minutes from the Central line station so it was easy to reach Stratford shopping center or London city center.
Breakfast was Express standard with limited offer but the dinner was excellent every night.
I would certainly recommend this property .
January 3, 2014
Rated 4.0 out of 5.0 by Country Girl Fantastic value for money
My sister and I were visiting friends in this area as well as needing access to central London, so this was the ideal location and got it for a great price. All staff we had contact with were very friendly and helpful, especially the young lady who checked us in, sorry I can't remember her name. You can hear some road noise, but didn't disturb our sleep. We didn't bother with the hot breakfast items, but the cold items were plentiful and more than adequate.
December 28, 2013
Rated 3.0 out of 5.0 by MrJetLag You get what you pay for.
Overall, clean and friendly. It's a Holiday Inn Express so as long as you know what you're getting you will not be disappointed.
December 11, 2013
Rated 4.0 out of 5.0 by Taraafc A well earned break
Room next to housekeeping team equated to very little sleep.
December 7, 2013
Rated 1.0 out of 5.0 by fjsm disappointed
the room stunk of vomit or something really awful I felt sick.
Had to take time off away and asked the staff to move me.They didn't when I retuned they sprayed perfume in the room but the smell still lingered. Awful awful night
December 7, 2013
Rated 5.0 out of 5.0 by PeaKing88 Spot on.
Clean, comfortable. As it should be done. Decent breakfast and wind down bar for nightcap.
December 6, 2013
Rated 5.0 out of 5.0 by 1oldladytraveller glad I found this hotel
Have now stayed twice at this hotel. I found it because the central reservation staff member was excellent at her job!
I wanted to stay in central london but the rates were too high for the charity paying my bill. I told the reservations clerk where I had to be for my meeting and asked for an hotel with easy access to tube stations at either end. She recommended this hotel and it fits the bill perfectly. It is on the district line so near to my meeting place and truly the hotel is only 3 - 5 minutes from the newbury park tube station - depends on how much your feet hurt!!!!!!
Reception is on the first floor - but even the residents are friendly. I arrived the first time, saw a crowd just inside the entrance and assumed it was reception so stood and waited-someone immediately told me to go up to the first floor to check in.
Check in staff were pleasant and helpful, the room is exactly as you expect in a Holiday Inn express, clean functional, quiet, large enough and with a comfortable bed, wifi, coffee and tea.
On both occasions I stayed I decided to eat in the restaurant and had steak....it is always a good guide of how good a restaurant it is. I was pleasantly surprised at the quality and presentation - and it was cooked the way I asked.
Breakfast is - well HIE breakfast! If only someone would learn to cook scrambled egg properly and not have it like solid rubbery chips - but it is probably not proper egg anyhow but powder or liquid. Sausages are OK, as are baked beans. There is cheese and some fruit, yoghurt etc - usual stuff. It is fine for the one or two night stay but would be boring and irksome for much longer.
That doesn't take away from the fact hat this is a little gem of an hotel in a safe location, clean, tidy, nice helpful staff and reasonable value. I have recommended it to several others who also attend the meetings I go to and who have had nightmare stays in far more expensive hotels.
Well done IHG and well done management and staff at Newbury Park.
November 29, 2013
Rated 1.0 out of 5.0 by Uzma Shocking
I have always stayed at hoilday inn on my business trips. My 1st time at Newbury park. Shocking!!!
The lady at reception was SO rude, very stuck up!! All the other stff were fab but she ruined my stay!
The iron was broken & had to order another one.
The vending machine also didn't work yet accepted my money. The staff were aware of this yet still did not put a out of order sign up.
The bed was not comfy at all, not like the other places i have stayed. Would book else where next time.
November 22, 2013
Rated 4.0 out of 5.0 by Lou29 Nice room but pricey
Clean & comfortable but for nearly £90 a night I'd expect more
November 15, 2013
Rated 4.0 out of 5.0 by Macks123 Lovely Stay!
Staff are extremely friendly and helpful. Rooms are clean & the wifi works well- which is great for emails & watching online movies :)
It would have been nice to have some room service however- breakfast in bed would have been the icing on the cake. But nonetheless my partner and I enjoyed our stay and would recommend this hotel.
November 14, 2013
Rated 3.0 out of 5.0 by Tony1448 Weekend visit
The hotel is handy for the tube into London (5 minutes walk) and also has bus stops for Ilford and Romford within1 minutes walk.
The room was good and quiet ( 7th floor...which we requested).
The reception staff were friendly and efficient, the only criticism we had was the sausages at the otherwise nice breakfast, mine were not very nice.
Apart from that we had a nice time and would use this hotel again.
November 13, 2013
Rated 5.0 out of 5.0 by 1oldladytraveller clean comfortable and safe
Use IHG properties mainly in UK and USA. They never fail! Always clean and comfortable and this one was particularly so.
First time I stayed there but well done the central booking service which recommended property for price and location - which was perfect. I was working in central london and tube took me straight to destination from tube station 3 minutes from hotel - what more could you want?
Property is clean, staff are attentive, food is remarkably good, BED VERY COMFORTABLE.
I will be back and have already recommended to other travellers at the meetings I attend as an easy to get to and from, reasonably priced clean comfortable and safe hotel.
Thanks and well done to the hotel management.
October 28, 2013
Rated 1.0 out of 5.0 by navnabi Noise - Holiday Inn Express Newbury Park
Asked for a nice quite room instead we had been put on the BP petrol pump side and had to listen to the taking deliveries at 1am to 4am. No refund or compensation in any way offered for a refined night of sleep. For the price we paid that was unacceptable.
Will not be staying here again.
October 25, 2013
Rated 3.0 out of 5.0 by DuskyMusky Good staff and service but small rooms
1. Staff were friendly and helpful
2. Room was very clean
3. Bathroom was clean and modern
4. On-site restaurant was very handy
5. Breakfast included in price
1. Family room was too small for a family of four (two adults and two children)
2. The pull-out sofa bed was very uncomfortable
3. Very minimal hanging space for clothes (luckily we were only staying one night)
4. Breakfast choices could be improved
5. Restaurant did not include a children's menu
6. Not as child-friendly as we would have expected (no activity or colouring sheets upon arrival) - However, a very kind member of staff photocopied some pictures for the children to colour in and gave them some highlighter pens to use, which we were very grateful for.
October 24, 2013
Rated 4.0 out of 5.0 by TheJediMan Really good experience
The room was really nice, the staff were friendly and the location and price were good. The only minor downside was the slightly limited choice at breakfast, but since it is free with the room I guess it's to be expected.
October 17, 2013
Rated 5.0 out of 5.0 by Paul27 Relaxing and clean.
Nice staff, clean room. Relaxing. Safe environment.
October 8, 2013
Rated 3.0 out of 5.0 by Sleepyjohn Comfortable bed
Before booking I was led to believe we had one of those super showers which squirt water in all directions. In fact it was just an ordinary shower. The bar area was pleasant although the prices were high. The room was comfortable and a good night's sleep was obtained. The breakfast was disappointing, but to be honest, it was better than I expected.
In summary an average hotel at a reasonable price.
October 6, 2013
Rated 5.0 out of 5.0 by HG59 Helpfull
The staff are very helpful. On requesting an ironing board, I received it within 15 mins.! Also they have a convenient safe service. The staff are always pleasant and helpful
October 5, 2013
Rated 5.0 out of 5.0 by asoma BEST BUY FOR LONDON LOCATION
Rooms were large modern compared to other central london hotels.
Very very comfortable beds.Stayed for 3 nites but the same repeat of breakfast,Scramble eggs and sussage.Pls change to ham and sussage alternate.Otherwise a great hotel at newbury park london.
Otherwise and excellent hotel.I strongly reccomend.Nearby to tube station.Great service.No regrets.Excellent Excellent in every ways.
Visitor from Malaysia
September 27, 2013
Rated 5.0 out of 5.0 by russell711 So predictably good.
This hotel was exactly as I expected and very much to the high value hotel Holiday Inn Express always offer.
The moment you enter the hotel it is very obvious that the hotel is well managed.
Immaculately clean, very bright and very pleasant staff to welcome you at reception. Very fast check in, almost free parking ( £1.00 per day), morning newspaper, perfectly adequate breakfast and an exceptionally quiet restful hotel.
I have used Holiday Inn Express many times and will continue to do so as I believe they offer excellent value for money.
Congratulations to all of the staff and managers.
September 26, 2013
Rated 4.0 out of 5.0 Good and Comfortable Stay
Convenient location within minutes of tube station. Ample parking for 24hrs a quid. Clean environment and good views from 7th floor. Friendly staff and happy to assist.
September 19, 2013
Rated 5.0 out of 5.0 by Steve0789 Great location
This hotelis in a great location for a trip into london , as the tube is only 100 m away, we were situated on the 6 floor, the room was clean and quiet, recommended,
August 26, 2013
Rated 5.0 out of 5.0 by MARKYORKY35 EXCELLENT ROOMS AND SERVICE
FANTASTIC ,THIS IS THE BEST GETAWAY I HAVE HAD IN YEARS ,THE STAFF ARE FANTASTIC ,THE SERVICE IS OUT OF THIS WORLD,AND THE STAFF SINCERITY IS UNDESCRIBEABLE,ESPECIALLY THE MANAGER HE HAS A GREAT ACCENT AND IS VERY HELPFULL ,SO IS LEAH THE RECEPTIONIST ,THE ROOMS ARE CLEAN,AND THE AREA IS CLOSE TO ALL AMENITIES ,SUPERMARKETS, FAST FOOD , BUSES,UNDERGROUND ,9 MINUTES FROM STRATFORD OLYMPICS, PARKING IS AVAILABLE IN CAR PARK FOR 1 POUND,BUT FREE ACROSS THE ROAD IN PERRYMANS FARM ROAD.
I WOULD RECOMMEND THIS HOTEL TO EVERYBODY ,I HOPE THEY GIVE ME A VOUCHER FOR RECOMMENDING THEM FOR THIS HOTEL SO I GET TO STAY HERE AGAIN FREE ,LOL .
SO COME HERE AND HAVE A GREAT TIME ON VACATION.
August 22, 2013
Rated 1.0 out of 5.0 No air conditioning
I have no personal interest in my opinion but I do need to write this for others opting to stay here. Temp in the room was 24.5 degree. Asked to check the air conditioning but was told there is only an air blower and will not be able to help. Not even offered a fan. Obviously windows won't open to let air in ( safety reasons). Room was so uncomfortable that we couldn't sleep all night. Will not recommend as we did not get any help to make our stay comfortable.
August 22, 2013
Rated 5.0 out of 5.0 by Super123 Great hotel and service
A very pleasant stay. Friendly staff and ultra clean room and beds.
Metro not too far. Lots of shops and amenities nearby.
August 20, 2013
Rated 5.0 out of 5.0 by BigEd50 Comfortable rooms and excellent service
A very short walk to the train station .Clean and comfortable with excellent staff. I would use this property when I am in London again.
August 14, 2013