Rated 4.0 out of 5 by 113
Rated 4.0 out of 5.0 by Obscure33 Breakfast
My family and I stayed at this hotel with a wedding party for 2 nights.
On the second morning after the wedding celebrations finished whilst I was having breakfast with my young children, my son asked for some fruit which I promptly got up to get for him from the breakfast serving area HOWEVER I couldn't believe that I was stopped entering the area by a member of your staff who informed me that breakfast is now closed.
I checked my watch and it was 10.30 which I know is when breakfast is stopped being served however I can't believe I couldn't get some fruit especially as I was already seated .
I suggest you offer some leeway especially during the weekend and offer a grace period of a few minutes so that your customers can enjoy their holiday break and not be rushed.
August 15, 2014
Rated 1.0 out of 5.0 by Scottnvicky So disappointed this time
We booked 2 rooms for 4 nights for a family break. One of the rooms was fine. The second room certainly wasn't.
Hairs in the main bed, a wet stain on the floor outside the bathroom, a leak by the toilet. And the main plug socket by the desk, only 1 would take a plug. 3 people sharing 2 plugs.... not easy to charge 3 phones used for photo's with only 2 plug sockets.
We reported this on the 1st morning, the stain had been dried and the leak no more....but everything else - no change (obviously we removed the hairs, but linen wasn't changed.
Our daughter left her pocket money out on our first full day out, only to find it had been taken on our return. I assume the cleaning thought we were tipping each day.
We spoke to the front desk who said they would have an answer by the next night (our 3rd night#. There was no answer until the 4th night #the money was returned)....although our bin wasn't emptied the 3rd day. Maybe the cleaner felt with a lack of tip, there'd be a lack of cleaning.
Was a bit disappointed that there has been a change with regards to Bacon every other day. The hotel was busy, as you'd hope from a great location, but to run out of Pain au chocolat, clean mugs, and croissants, all on different days, maybe the hotel doesn't expect to be busy, or for people to stay more than 1 night.
We will stay here again, but more so for the cost and the location.
August 11, 2014
Rated 4.0 out of 5.0 by J55J Coming back Home
Second time in this hotel, it was nice to come back. Again very relaxing to be outside the busiest London but it's very easy to get downtown by the tube which is so near.
July 28, 2014