Rated 4.4 out of 5 by 231
Rated 5.0 out of 5.0 by Jandymac Friendly staff and comfortable room
The staff here are always friendly and helpful. The rooms are comfortable and it is convenient for the M4 and the tube into London. A good breakfast is included in the price and the Great Room is a pleasant place to sit and have a drink in the evening
March 24, 2014
Rated 4.0 out of 5.0 by Vin88 Good Value
Good value and comfortable stay. Breakfast inclusive was a plus. Will stay again.
March 22, 2014
Rated 5.0 out of 5.0 by Tony and Grace Great location and hotel alike
In the heart of Hammersmith and ideally situated for the Apollo
we enjoyed our overnight stay at this excellent hotel after a great concert. In the morning we took a stroll along the nearby Thames having enjoyed a very satisfying breakfast. Clean and modern with very polite staff we will continue to seek out Holiday Inn Express hotels whenever we travel in the UK.
March 12, 2014
Rated 5.0 out of 5.0 by West Ham rules One night stay excellent
Hotel was very convenient to shops, underground, restaurants and most importantly Hammersmith Apollo. Quiet plus car park
March 12, 2014
Rated 4.0 out of 5.0 by FLAI Good Staff Service
Staff are very helpful and polite. Very efficient check-in service is observed and front desk staff always try their best to fulfill my requests. The room is clean and tidy with comfortable bed and pillow.
March 10, 2014
Rated 4.0 out of 5.0 by CLE_QA Excellent staff
The staff were some of the most friendly and helpful that I have ever found. I was visiting for business with my mom and her friend along. The staff were all so friendly and took particular care of my mom and her friend. Breakfast was also excellent - the best I have found in a Holiday Inn Express. I'd recommend this hotel in a moment. Access to Hammersmith station is very convenient as well.
March 8, 2014
Rated 4.0 out of 5.0 by Jaeseol All the staffs were excellent
First of all, their staffs were very kind and helpful. Even room maids were always smiling. Location is good. Hammersmith tube station is close to the hotel. It takes 15minutes on slow walk. There are cheap restaurants and pubs between the hotel and station. Shortly it is excellent and value for money.
February 26, 2014
Rated 4.0 out of 5.0 by Mansour M Great service
I would have given 5 stars if there was a bed instead of an uncomfortable sofa. The room was large enough for another bed.
The staff at the breakfast were very efficient and friendly, and a VERY special thank to Rojan.
February 23, 2014
Rated 5.0 out of 5.0 by Fruit Shoot Clean and friendly hotel
We stayed for 2 nights with 2 teenage grandchildren this hotel is very good, the staff are friendly and helpful the hotel clean and comfy. Breakfast plentiful and fills the hungriest teenage appetite a range of well cooked filling breakfast which is included in the price.
Brilliant hotel, brilliant staff. Thank you.
February 22, 2014
Rated 4.0 out of 5.0 Good value for London.
Had a 3 night stay here with our daughter. The hotel is very conveniently situated for Hammersmith tube ( about 8 mins walk) many shops around hotel. Breakfast was plentiful- cereals, juices, toast, croissants, fruit, yogurts, sausages, beans, scrambled egg, bread, tea coffee etc. Staff friendly and helpful. Good shower. The room was rather cramped as we used the sofa bed for our daughter and there wasn't much hanging space, storage (no drawers) for clothes. Could be an issue if you were staying for longer than a few nights. Would stay again as it was reasonably priced for London and well placed for the Picadilly tube line into the West End.
February 22, 2014
Rated 5.0 out of 5.0 by Drica I recommend it!
Room was clean, staff was very friendly. Price was average. But it is in Hammersmith (zone 2) underground so more expensive to access regarding the centre hotels. Anyway for that price I see that it would have to be a bit further away. I enjoyed it. It wasn't noisy. Free internet. Lot of channels to watch.
Getting a bottle of water was expensive/ Recommend buying it in the shops around before getting there!
Breakfast is included and is really good. With nice selection of food!
February 21, 2014
Rated 4.0 out of 5.0 by Barticus Cleanliness & Service Excellent
2nd time we have stayed at this hotel and will definitely stay here again, all the staff we met were curtious and very friendly, good location with the choice of tube stations
February 15, 2014
Rated 4.0 out of 5.0 by Relle66 Repeat customer
I have been very comfortable in this hotel and have now stayed 5 times within 2013-2014.
The staff always ask me how my stay has gone and I have reported at different times some slight problems which they have taken on board and are making sure things are rectified.
I look forward to returning to the hotel within the next 6mths.
One improvement could be added to the online booking link as I can never see where to put my member number for the hotel group. Each time I finalise my reservation I have to email the booking to the hotel to ensure my number is against my reservation. Or am I missing something??
February 14, 2014
Rated 5.0 out of 5.0 by Richard888 Family friendly hotel
Nice clean hotel within easy reach of the London Underground. We had a nice size family room and a added bonus was the hot buffet breakfast which was enjoyd by all of us. Would definitetly stay here again.
February 12, 2014
Rated 4.0 out of 5.0 by Beke01 Good Choice
Was on Holiday, and I enjoyed every bit of my stay. The Staff are very good at customer service and cooperating. Cant wait for my next holiday.......!!!
February 5, 2014
Rated 4.0 out of 5.0 by Steve911 Overall very good
Nice clean hotel, perfect for business visitor to Hammersmith
Only challenges were noise levels in corridors at times and the elevators did not inspire confidence
February 4, 2014
Rated 5.0 out of 5.0 by LC69 Fantastic staff
The staff was fantastic. They called us before we arrived to let us know they had a larger family room available for the same price and then held both rooms until we arrived to see which we preferred. That professionalism extended to check in, check out, the breakfast staff, and the cleaning staff.
Room was sufficiently large for our needs with the only nit being only two electric outlets in the room. Bathroom was new and very clean.
Excellent and low cost restaurant on the corner and nearby pubs. About a 5 minute walk to the Underground.
Would definitely stay here again if in London.
January 28, 2014
Rated 4.0 out of 5.0 Crisp, clean bed
Would recommend. Was treated and looked after well. Little difficult to find as sat nav kept turning us approx. 3 roads before building but once found good experience. would use again. Staff polite and well presented. Thank you
January 23, 2014
Rated 5.0 out of 5.0 by jackmal Nice Hotel, good location ,
This is a clean and pleasant hotel just a short tube ride from the main City. Lots of shops and restaurants close by. The staff ere pleasant and helpful. Breakfast is plentiful , and everyone should be able to find something they like from the choices. Something I really liked was being able to open the window., although not wide it was enough that you didn't feel claustrophobic . I will use this hotel again.
January 15, 2014
Rated 4.0 out of 5.0 by Hec84 Much better than expected
Staying at Holiday Inn Express Hammersmith hotel was a great experience. I didn't expect the hotel to be as comfortable as it was: quiet, convenient and with a lot of facilities. The room is spacious, with a big and comfortable bed, a sofa, a big TV, a chair and a desk. The only thing I missed was a proper wardrobe. The room was provided with a kettle, two mugs and some coffee and tea - if you use all the tea and coffee you can get more for free on the ground floor. There is WiFi available in all the hotel, besides each double room can use the WiFi in two devices, which was great! The bathroom was fine: hot water 24/7, towells, shampoo and shower gel.
The members of the staff were really kind to us and they're always willing to help you. Breakfast was better than in other hotels I've been to in London, there is a big variety of food and drinks, so almost everybody can have a different choice if they want to (it's a mixture of the typical British breakfast and the Continental one).
The location of the hotel is good: it's a 7 minute-walk from the Hammersmith tube station, where you can get the District, Piccadilly and Circle lines. If you prefer the buses, there are loads to get on and get to the city centre.
The one-and-only complaint I have is regarding the cleaning: the room was clean but we found a lock of black hair sticked on a towel, which was a bit disgusting... Anyway, I highly recommend this place to you all!
January 15, 2014
Rated 4.0 out of 5.0 by jfmicklewright Quiet yet 5 mins from Hammersmith tube stations
Slept well despite being in a central area - lots of pubs restaurants nearby -
Breakfast - real croissants but orange juice sickly
January 11, 2014
Rated 5.0 out of 5.0 by Naomi66 Clean room & excellent staff
Room was very clean & comfortable, room was nice and quiet.
Staff were very polite & helpful, I arrived in the evening and was hungry, there was no room service but they supplied me with take out menus and were very friendly.
January 11, 2014
Rated 4.0 out of 5.0 by Glenwood, Australia Pleasant Stay
We had a pleasant stay at Holiday Inn Express Hammersmith. The hotel was very close to the Hammersmith Railway station (about 10 minutes walking with heavy luggage). The Reception staff was most efficient and helpful. We were there for 5 nights and the breakfast got repetitive though. We will definitely stay there again and will recommend the hotel to anyone who is on a budget. Good hotel and good value for money.
January 11, 2014
Rated 4.0 out of 5.0 by Bcutemarie Good customer service and breakfast.
We had a wonderful stay at this location. Hotel lobby and breakfast area is very clean. Breakfast is fresh daily. The staff is knowledgeable and helpful including breakfast staff. There was only one front desk named Anna that need more training especially a avoid rudeness and practice being more polite to the customers. Kristine, Nadia and Kitti were all wonderful and we really appreciate their service.
January 6, 2014
Rated 4.0 out of 5.0 by dgb00003 Perfect location for London trip
Hammersmith holiday inn is situated perfectly for a trip to London. It was perfect for our party of 4. It's a 7 min walk from hammersmith tube to the hotel. And a ten min tube journey to king cross where we got our train. Location wise it was perfect. It was clean and very good for price. Hence why breakfast was very busy. Overall we were very happy and we would recommend this hotel with high regards.
January 5, 2014
Rated 5.0 out of 5.0 by Shane. Very nice hotel!
Convenience location, it takes less than 10 minutes to walk from Hammersmith bus and tube station to the hotel. Plenty of shops nearby so I can buy things that I have forgot to bring along easily. Staffs are friendly and the room is clean. The bed is comfortable and they offer soft and hard pillow for customers to choose. I had very good sleep every night during my trip. The speed of the in-room wifi isn't very high but at least it's enough for sharing photos on social websites within a few minutes. The breakfast is excellent. Plenty of choice and great quality. But it will be almost perfect if there are some bacon.
January 5, 2014
Rated 4.0 out of 5.0 by Mariane11 Clean, quite & friendly
We were in a family room and although a bit small with the sofa bed open, it was clean & comfortable. The staff at the Holiday Inn were very helpful and friendly! We really enjoyed the full breakfast buffet in the morning. The parking right next to the hotel is very practical and reasonably priced. We will definitely stay with you again when visiting London. Thank you!
January 4, 2014
Rated 4.0 out of 5.0 by gali_69 Not expensive family room
I was there for a one week holiday with my family. Nice hotel, the room was not very big (we were four people - the room was a double one with a sofa bed added: a few space to move inside and no wardrobe available). You can reach it with a short walk from the tube station of Hammersmith. Free wi-fi even if only for two devices.
Good breakfast, but the choice is always the same: no variations from one morning to the other.
January 2, 2014
Rated 5.0 out of 5.0 by AndreaV2013 Excellent stay , The staff were so polite and nice
I had a very pleasant stay with my family for a few nights . The staff was so nice and helpful with anything that you needed ! Always saying hello and Good Morning with a smile, everything was excellent . I had a little issue with my shower curtain but they replaced it right away . This hotel is in the perfect place to visit London . We were literally down the street like 3 mins or less from a Mall called Kings mall . We are 5 mins from the underground subway , which takes you anywhere in London . There are all kinds of restaurant around us . We were very happy with our stay !! Free WiFi and Breakfast was a Plus !!!
January 2, 2014
Rated 4.0 out of 5.0 by Willie88 Good value,nice location...
Though nothing spectacular from the outside or in the lobby, the rooms are pretty decent....adequate size for 3 0f us(with a sofa bed) and clean. We were promptly checked in without much hassle or the need of documents. The staff were very helpful and friendly....only compliments for them...Room insulation was not the best and advisable to request rooms away from the railway lines.
Location was superb....near to the tube and bus stations and plenty of restaurants and malls , M&S,H&M,Primark are walking distance; Westfield is just 2 stops away by tube....and to Oxford/Picadilly....only 6-7 stops away.
Overall superb value for money....
if any complain at all, breakfast should varies... after 5 days, you will be bored with the same food.
December 29, 2013