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Rated 4.4 out of 5 by 272 reviewers.
Rated 5.0 out of 5.0 by great staff very helpfull really nice hotel very clean and the manager and the staff were very helpful I would recommend it to any one. November 22, 2013
Rated 5.0 out of 5.0 by Always excellent in every way We have stayed at this hotel several times. It is always very good. The facilities are well maintained, and the staff are always very friendly, helpful and professional. We will be back!! November 20, 2013
Rated 5.0 out of 5.0 by Excellent service Everything perfect, I'm going to go the Holiday Inn Express in all world cities I will visit. November 18, 2013
Rated 5.0 out of 5.0 by Great Customer Service Reception check in very helpful and friendly, walking distance from the tube, parking secure if driving. Soft or Firm pillows to choose from on the bed. Bathroom design of the door best hotel we have stayed in. Free breakfast who can complain at that. Eggs cooked fresh and brought to our table, nothing to much trouble for kitchen and waiting staff. Thanks again. We will be staying here again November 16, 2013
Rated 5.0 out of 5.0 by Very friendly staff nothing was too much trouble for the staff, all friendly and smiling all the time. Great for being close to the Apollo and tubes. Thoroughly recommend it to anyone for a break or as a good base to visit London. have stayed before and will stay again. November 13, 2013
Rated 3.0 out of 5.0 by Tremendous staff First floor rooms facing the alleyway are likely to be woken by reversing traffic. ignore breakfast unless you eat light. Staff however are absolutely fantastic - helpful, cheery and very kind. November 12, 2013
Rated 1.0 out of 5.0 by Staff and Service Paying in advance on check in is very unusuable! Especially for for priority Club members. We had an Arrangement with Manager for an early breakfast. But nothing was arranged. The staff was obviously uninformed and denied to perform us with Food, coffe etc. despite of the Arrangement with the Manager. Also in a very unpolite Kind of doing this. We could realized all the things for breakfast have been standing prepared in the kitchen. Over all, with Special respect to staff, our stay was extremely disappointing. November 8, 2013
Rated 4.0 out of 5.0 by Visit 1-3 November Great location, value for money, very comfortable, friendly helpful staff. Recommended. November 6, 2013
Rated 5.0 out of 5.0 by Great service very helpfully Excellent throw and throw really made are visit to london brillent. November 2, 2013
Rated 5.0 out of 5.0 by Quiet Room & Fantastic Breakfast Service We stayed for three nights at this hotel for our sight seeing trip to London (two adults & two children 8 & 12). We were given a lovely room on the second floor which was quiet (amazing in London!) The hotel was convenient for both Ravenscourt & Hammersmith tube stops-only 5 or so minute walk. It was brilliant that these were on the District Line as we went to Kew Gardens, the Natural History Museum, the Science Museum , London Eye & the Tower of London. Hammersmith itself had plenty of eating places & shops. As for our breakfast - we were glad that this was included in our stay as we thoroughly enjoyed the help yourself food. The staff helping out there were ever so nice & friendly particularly Rojan & a young man whose name I didn't get. They both helped make our stay wonderful. The only drawback was that the kids had to share a double bed but we knew that before we came (don't think the kids did though!!) I would definitely recommend this hotel to friends for location & next time we visit London, we probably stay here again. October 28, 2013
Rated 5.0 out of 5.0 by Comfortable and convenient Stayed for one night with my 2 children on 20/10/2013. Staff were so helpful and welcoming, they were faultless and even helped me save money on parking. Room was very clean and comfortable with all we needed for our overnight stay. Breakfast was good with plenty of choice. Very conveniently located for hammersmith underground station and lots of shops and places to eat nearby. Would definitely stay again. October 24, 2013
Rated 5.0 out of 5.0 by The Perfect Stay Thank you Holiday Inn Hammersmith for the perfect stay. We came up to see Paul Weller at The Apollo and found the hotel perfectly situated. Parking is secure and well priced which gives peace of mind. Greeting at reception was first rate; polite and efficient. Room was beautifully clean and very comfortable. Choice of pillows was really welcome. Lovely temperature in the room with options for warmer or colder to suit your preference. Very quiet during the night despite the central location. Breakfast was excellent. Great choice of hot and cold food with staff maintaining cleanliness in a busy breakfast room. Considerate staff on departure, ensuring that all was well. Look forward to staying with you again. October 23, 2013
Rated 5.0 out of 5.0 by Very comfortable bed, great service and excelent breakfast The staff is very kind and helpful. I remember specially Nadia and Violeta. I had a great experience. October 22, 2013
Rated 5.0 out of 5.0 by Relaxing stay I have been to this hotel a few times over the years and it is always a pleasure to stay. The service is the best. The rooms are comfortable. It is good that wi fi is now available. Parking has always been good. Its proximity to the Thames and the underground are great, and the shopping in Kings street is good. October 22, 2013
Rated 5.0 out of 5.0 by Surpassed Expectations I never expect much when going to a hotel in London, but I have to say this place was much better than others costing 30 pounds more a night. That said, I gave a slightly lower rating for Value because London hotels in general are overpriced relative to other large cities in Europe, and this one is no exception. Room was clean, functional, and had everything I needed. I appreciated the free wifi. I don't usually sleep very well in hotels but I had a good night here. The front desk staff were very responsive to my questions and stayed calm when I was panicking about getting to Heathrow. If I am in the area I will definitely stay here again. October 21, 2013
Rated 5.0 out of 5.0 by Comfortable bed and very friendly staff From the beginning to the end all the staff were friendly and hospitable. The state of the room was always clean, inside the hotel was comfortable. Either visit London again or visit another country, even if you always want to use Holiday inn express. October 12, 2013
Rated 5.0 out of 5.0 by Great stay I stayed here for one night as i was in London for the recent NFL game. I had travelled from Ibiza earlier that day and was quite tired. The staff were very friendly. Got to the room no problem and found that there was a choice of bed. A soft mattress or hard mattress. It was refreshing to see such a choice and a good nap was had. After it was only a 5 minute walk to the tube station where we then went to our game. Coming back we were tired and wanting to sleep. It's location was perfect and in no time we were back in our hotel. As soon as our heads hit the pillows we were out like a light. Not a bit of noise all night. In the morning the warm shower helped to wake us up and when checking out there was no problem with us leaving our bags. All in all it was a perfect stay during a great weekend. October 10, 2013
Rated 5.0 out of 5.0 by great location great breakfast I have stayed at many holiday inn express and this one was one of the best great location and the staff were very helpful would recommend this hotel to anyone travelling October 8, 2013
Rated 4.0 out of 5.0 by Always welcoming Because it is so convenient for getting round London, we have stayed here many times and always find it welcoming, clean and quiet. October 8, 2013
Rated 4.0 out of 5.0 by Excellent service Nice clean Holiday Inn Express within 5 minutes of Hammersmith tube station. You will always pay a premium to say in London, however this hotel was reasonably priced for the location. I found all the staff pleasant and efficient, and I would recommend this hotel. October 7, 2013
Rated 5.0 out of 5.0 by perfect hotel for your London trip! My grandma (69) and me (21) visited London for the first time and we booked this hotel out of several choices as we found this hotel sounded really nice. Hammersmith isnt' located very central, but therefore you don't have a lot of city traffic. The hotel is a 10-minute-walk to the next tube station which has very good connections to London city via 4 tube lines. It only takes about 20 minutes to reach London city. The hotel is located in a one-way road (King's Street) with a lot of shops and a shopping mall. You also have a lot of opportunities to go out for dinner or to a pub. The receptionists are very friendly and you get free WIFI. Our room was on the 4th level. We had booked a double room with two single beds in which we slept really comfortably. The small en-suite bathroom with toilet, wash basin and shower was absolutely perfect! The underground lines that are located a few meters behind the hotel do NOT interrupt your sleep at all and the tube even stops running at about 12.30 in the night! The very substantial breakfast buffet is the perfect start for a day in the city! You can get everything from the typical English breakfast to rolls/toasts with jam and a varity of different cereal types. We were so happy with this hotel and absolutely recommend it! October 3, 2013
Rated 5.0 out of 5.0 by Great choice for a London visit This hotel is a great choice if you are driving or on the train- only 10 mins from the tube and about the same from the M4 link roads. An added bonus is that there's a carpark at a very reasonable cost.The rooms are comfy and well presented and the breakfast has plenty of choice. Will definitely be returning soon as it only takes about 10 mins on the tube into Central London and the Hammersmith Apollo is only 5 mins away. Great hotel, great staff, great value! October 1, 2013
Rated 3.0 out of 5.0 by not the best holiday inn, beds too small the room was booked for 3 adults and 1 child, the sofa bed for 1 adult and 1 child was ridiculously sized, with a large metal frame around a very thin mattress. We ended up with one sleeping on the floor on cushions. October 1, 2013
Rated 4.0 out of 5.0 by Nice welcome This hotel is about 10 mins walk from Hammersmith Station, not too bad once you've worked out which is King Street! Welcome at Reception was very good and they recommended a room to the side of the hotel which was relatively quiet. September 30, 2013
Rated 4.0 out of 5.0 by Perfect location This hotel was great, great location, service was good staff were friendly. Rooms comfortable and spotless. The only thing to let this down was the breakfast, if it had more hot food choice then it would be spot on. September 26, 2013
Rated 5.0 out of 5.0 by Best location and great service!! this might be the 8th time i am staying at Holiday Inn Express Hammersmith, and again i am satisfied with their location, improved breakfast and most of all their excellent service! September 24, 2013
Rated 4.0 out of 5.0 by London experience We did enjoy our stay. Had a room on the front corner. Corner units have two sets of large windows that are great for a view, but they need to have a better grade of windows in them. Every noise outside sounded as if your windows were open!! Also, inadequate towel bars in the washroom so if two people shower on a given day there was no place to dry both towels. Defeats their purpose of trying to cut back on excessive laundry!! September 20, 2013
Rated 5.0 out of 5.0 by Excellent Stay We stayed at Holiday Inn Express Hammersmith for two nights and found it extremely good value for a London hotel. The hotel and rooms are spotless and the complimentary breakfast provides a good variety. The hotel staff were excellent; welcoming, pleasant, attentive, went out of their way to answer any query and helped make our short stay very enjoyable. I would recommend this hotel to anyone. September 12, 2013
Rated 5.0 out of 5.0 by AM LOOKING FORWARD TO RETURNING My friend and I stayed here for two nights for a couple of social days in London. Neither of us had stayed here before but we both thoroughly enjoyed our experience and are already planning another couple of nights soon. The hotel was convenient for us as it was a short walk from Hammersmith bus station and therefore is a great location for the tube to get into Central London. Upon arrival we found the staff to be friendly and helpful with our check-in and keeping our luggage secure until our room was ready (we arrived before the check-in time). This helpfulness and courtesy continued throughout our stay with staff making the effort to greet whenever we left/returned to the hotel - we certainly did not feel like just a guest number staying. They were also kind enough to give advice if we required it and printed a couple of vouchers from our internet use so we could get more out of our London experience. Both the exterior and interior of the hotel - including our room - was welcoming, clean and comfortable. We would happily recommend this hotel to anyone based on our experience and will definitely return here next time. September 8, 2013
Rated 4.0 out of 5.0 by prope, but some were improperly conducted room, shower and toilet are not luxury, but properly functioned. The receptionist should ask currency which a customrt want to pay. I was not asked, then charged in home currency. It costs me lot more that in local currency. It should not be automatic. September 4, 2013
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