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Rated 4.4 out of 5 by 286 reviewers.
Rated 5.0 out of 5.0 by Great stay I stayed here for one night as i was in London for the recent NFL game. I had travelled from Ibiza earlier that day and was quite tired. The staff were very friendly. Got to the room no problem and found that there was a choice of bed. A soft mattress or hard mattress. It was refreshing to see such a choice and a good nap was had. After it was only a 5 minute walk to the tube station where we then went to our game. Coming back we were tired and wanting to sleep. It's location was perfect and in no time we were back in our hotel. As soon as our heads hit the pillows we were out like a light. Not a bit of noise all night. In the morning the warm shower helped to wake us up and when checking out there was no problem with us leaving our bags. All in all it was a perfect stay during a great weekend. October 10, 2013
Rated 5.0 out of 5.0 by great location great breakfast I have stayed at many holiday inn express and this one was one of the best great location and the staff were very helpful would recommend this hotel to anyone travelling October 8, 2013
Rated 4.0 out of 5.0 by Always welcoming Because it is so convenient for getting round London, we have stayed here many times and always find it welcoming, clean and quiet. October 8, 2013
Rated 4.0 out of 5.0 by Excellent service Nice clean Holiday Inn Express within 5 minutes of Hammersmith tube station. You will always pay a premium to say in London, however this hotel was reasonably priced for the location. I found all the staff pleasant and efficient, and I would recommend this hotel. October 7, 2013
Rated 5.0 out of 5.0 by perfect hotel for your London trip! My grandma (69) and me (21) visited London for the first time and we booked this hotel out of several choices as we found this hotel sounded really nice. Hammersmith isnt' located very central, but therefore you don't have a lot of city traffic. The hotel is a 10-minute-walk to the next tube station which has very good connections to London city via 4 tube lines. It only takes about 20 minutes to reach London city. The hotel is located in a one-way road (King's Street) with a lot of shops and a shopping mall. You also have a lot of opportunities to go out for dinner or to a pub. The receptionists are very friendly and you get free WIFI. Our room was on the 4th level. We had booked a double room with two single beds in which we slept really comfortably. The small en-suite bathroom with toilet, wash basin and shower was absolutely perfect! The underground lines that are located a few meters behind the hotel do NOT interrupt your sleep at all and the tube even stops running at about 12.30 in the night! The very substantial breakfast buffet is the perfect start for a day in the city! You can get everything from the typical English breakfast to rolls/toasts with jam and a varity of different cereal types. We were so happy with this hotel and absolutely recommend it! October 3, 2013
Rated 5.0 out of 5.0 by Great choice for a London visit This hotel is a great choice if you are driving or on the train- only 10 mins from the tube and about the same from the M4 link roads. An added bonus is that there's a carpark at a very reasonable cost.The rooms are comfy and well presented and the breakfast has plenty of choice. Will definitely be returning soon as it only takes about 10 mins on the tube into Central London and the Hammersmith Apollo is only 5 mins away. Great hotel, great staff, great value! October 1, 2013
Rated 3.0 out of 5.0 by not the best holiday inn, beds too small the room was booked for 3 adults and 1 child, the sofa bed for 1 adult and 1 child was ridiculously sized, with a large metal frame around a very thin mattress. We ended up with one sleeping on the floor on cushions. October 1, 2013
Rated 4.0 out of 5.0 by Nice welcome This hotel is about 10 mins walk from Hammersmith Station, not too bad once you've worked out which is King Street! Welcome at Reception was very good and they recommended a room to the side of the hotel which was relatively quiet. September 30, 2013
Rated 4.0 out of 5.0 by Perfect location This hotel was great, great location, service was good staff were friendly. Rooms comfortable and spotless. The only thing to let this down was the breakfast, if it had more hot food choice then it would be spot on. September 26, 2013
Rated 5.0 out of 5.0 by Best location and great service!! this might be the 8th time i am staying at Holiday Inn Express Hammersmith, and again i am satisfied with their location, improved breakfast and most of all their excellent service! September 24, 2013
Rated 4.0 out of 5.0 by London experience We did enjoy our stay. Had a room on the front corner. Corner units have two sets of large windows that are great for a view, but they need to have a better grade of windows in them. Every noise outside sounded as if your windows were open!! Also, inadequate towel bars in the washroom so if two people shower on a given day there was no place to dry both towels. Defeats their purpose of trying to cut back on excessive laundry!! September 20, 2013
Rated 5.0 out of 5.0 by Excellent Stay We stayed at Holiday Inn Express Hammersmith for two nights and found it extremely good value for a London hotel. The hotel and rooms are spotless and the complimentary breakfast provides a good variety. The hotel staff were excellent; welcoming, pleasant, attentive, went out of their way to answer any query and helped make our short stay very enjoyable. I would recommend this hotel to anyone. September 12, 2013
Rated 5.0 out of 5.0 by AM LOOKING FORWARD TO RETURNING My friend and I stayed here for two nights for a couple of social days in London. Neither of us had stayed here before but we both thoroughly enjoyed our experience and are already planning another couple of nights soon. The hotel was convenient for us as it was a short walk from Hammersmith bus station and therefore is a great location for the tube to get into Central London. Upon arrival we found the staff to be friendly and helpful with our check-in and keeping our luggage secure until our room was ready (we arrived before the check-in time). This helpfulness and courtesy continued throughout our stay with staff making the effort to greet whenever we left/returned to the hotel - we certainly did not feel like just a guest number staying. They were also kind enough to give advice if we required it and printed a couple of vouchers from our internet use so we could get more out of our London experience. Both the exterior and interior of the hotel - including our room - was welcoming, clean and comfortable. We would happily recommend this hotel to anyone based on our experience and will definitely return here next time. September 8, 2013
Rated 4.0 out of 5.0 by prope, but some were improperly conducted room, shower and toilet are not luxury, but properly functioned. The receptionist should ask currency which a customrt want to pay. I was not asked, then charged in home currency. It costs me lot more that in local currency. It should not be automatic. September 4, 2013
Rated 5.0 out of 5.0 by Enjoyable experience as always...... Have stayed in many of the I.h.g hotels and although breakfast is limited, I have always been happy with the service I have received. Clean comfortable room, with staff ready to help on request. September 4, 2013
Rated 5.0 out of 5.0 by Extra bed already made It's a great feeling when you walk into a hotel room thinking your going to have to make the pull out bed up and you find it's all done for you is worth it's weight in gold. Great place, nice staff, good food etc. September 4, 2013
Rated 4.0 out of 5.0 by Recommended choice Smart and casual hotel well positioned within few minute walk from Hammersmith tube and bus station make it a good choice from a London break. Staff is friendly, rooms are not so small being in London with a big bathroom (being in London). Overall very clean. Breakfast included, enough to start with energy a new day in this amazing city. There’s no restaurant inside but the pub just next door has a good choice of food with an unbeatable value for money and, that’s important, welcomes families with children. I warmly recommend this hotel and will consider again for the next stay. September 4, 2013
Rated 4.0 out of 5.0 by Good hotel The location of the hotel is very convenient for the tube. Breakfast at the hotel is good. It is a bit noisy because you can hear the tube. Hotel staff provided very good service. September 3, 2013
Rated 5.0 out of 5.0 by Excellent stay We enjoyed our stay at the Holiday Inn Express Hammersmith. The staff was friendly and helpful, room was immaculate, breakfast varied, well-prepared, plentiful, with excellent staff. Our room faced the front, where there is a pub just down the street, and the front was a bit noisy (laughter, conversation) from about 11 - 11:30 PM; then it quieted down again. Earplugs took care of it with no problem at all. We like to sleep with the window open...the sound may not be an issue at all if you sleep with the window closed. We highly recommend and will definately return. September 2, 2013
Rated 5.0 out of 5.0 by Friendly and helpful staff Staff couldn't do enough to ensure a comfortable stay. Convenient location. Hope to be back soon! August 31, 2013
Rated 4.0 out of 5.0 by Unsufficient room for three guests plus luggage, but great experience anyway to recommend! Great courtesy and effectiveness of the staff at the lobby. I would suggest to improve the variety of breakfast choices . Our room space for three guests has been just acceptable. Close to Hammersmith Underground Station (8 minutes on foot). I would anyway recommend this hotel to my friends. August 30, 2013
Rated 5.0 out of 5.0 by Made most welcome by courteous reception staff Hotel excellent all round, rooms spotless, all staff most friendly. Will most definitely return. August 28, 2013
Rated 5.0 out of 5.0 by The Best Holiday Inn Express Ideal Location. Very Friendly staff .I would highly recommend this hotel. It was immaculately clean. The bedrooms were fabulous,along with a lovely comfortable bed and pillows.breakfast was good and plentiful,and set us up nicely for a busy day. We will definitely return to this hotel whenever we visit London... August 25, 2013
Rated 5.0 out of 5.0 Great service An excellent hotel, good room and excellent service especially the steff from the Manager, friendly Reception staff and especially the the Restaurant staff-Rojan and Eric. Have stayed numerous times and will certainly stay again. August 24, 2013
Rated 4.0 out of 5.0 by Great staff, very helpful We stayed at the Hammersmith Holiday Inn Express for 3 nights whilst attending a family wedding in the area. The hotel was very clean with great staff who were attentive, friendly and very courteous. The only slight negative was the small breakfast buffet - continental breakfast or sausage/beans/scrambled eggs... We had a nice room on the 4th floor which was quiet enough considering the proximity to the Tube and the main street. Would definitely stay again and will recommend to friends when the opportunity arises. August 22, 2013
Rated 4.0 out of 5.0 by Stay at Holiday Inn Express Comfortable stay, courteous staff, excellent breakfast, conveniently located a 5 minute walk from the underground station, perhaps a touch expensive but overall satisfactory. August 16, 2013
Rated 4.0 out of 5.0 Friendly and helpful staff We found the staff very helpful and friendly. Our room was comfortable and immaculate. The breakfast service layout we thought could be arranged in a more efficient way so that people were not bumping into each other. Also the food ran out on Friday - e.g there were no croissants, the yoghurt and fruit dishes were empty and there were no plates and trays. The kitchen staff appeared to be under pressure (shortstaffed, perhaps.) The previous day, Thursday, everything was excellent. One other small point - my nightdress went missing! I reported it and the housekeeper checked the room but could not find it so I suspect it must have been inadvertently put out with the towels or sheets! However, it was not a great disaster and I certainly would not make an issue of it. August 14, 2013
Rated 5.0 out of 5.0 by What a great find! I have now stayed here more than once, I think this speaks for itself. Very family friendly, great staff and really comfortable. Pretty convenient for everything you may want to visit and decently priced. August 8, 2013
Rated 4.0 out of 5.0 by comfortable quiet rooms reasonable price nice hotel with a very reasonable price/value level. Rooms are ok and very quiet. It takes about 10 minutes to the next underground. August 2, 2013
Rated 2.0 out of 5.0 by An unpleasant surprise On arrival at the hotel we were initially very pleased with the reception and with our room. On the second night however,on returning to our room we found a mouse running out from under the bed and then out under the door and presumably then into another room. When we moved the beds to see if there were more rodents, we were horrified to find a mousetrap under each bed, which obviously indicated that we had been put into a room with an ongoing pest problem.Why had this room not been put out of service until this problem was irradicated? We do not consider it acceptable to be put into a room with such a problem. Our concerns were handled very well by the duty manager who was very apologetic and gave us a new room on a different floor (plus a bottle of wine), but he also promised that we would be contacted by his manager on our return home. Unfortunately there has been no such communication,which is very disappointing. July 29, 2013
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