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Rated 4.4 out of 5 by 268 reviewers.
Rated 4.0 out of 5.0 by Good budget hotel Good sized room for London. Clean. Efficient, friendly staff. Location OK, Hammersmith is not close to the center and main attractions, but is served by a number of tube lines. Good value for money. June 3, 2013
Rated 4.0 out of 5.0 by whynot4 Friendly staff, clean comfortable. Ideal position within easy walking distance to concert at the Apollo. May 20, 2013
Rated 4.0 out of 5.0 by Good location with friendly staff The staff made me feel very much at home from reception, check in, breakfast and through out my stay until checkout. I will use this hotel again on my next visit to London. May 14, 2013
Rated 5.0 out of 5.0 by Simple no fuss hotel with great service without restaurant We have stayed in this hotel at least once a year for the last 10 years. I never had a reason to complain and prices have gone up only slightly over the years. The rooms are confortable and of reasonable size. Option for connecting rooms are available. The hotel provides a luggage storage facily should come in early before check-in time or should ou wish to stay around longer the check-out time. The personnel is always kind and correct. The hotel has a little bar and some snacks. The large breakfast room can even be used in the evenings should you wish to bring something to eat on site. Short walking distance from hammersmith bus and tube station. Easy connections to eurostar. Highly recomended May 10, 2013
Rated 3.0 out of 5.0 by Breakfast has changed Halfway through my stay the breakfast buffet changed. New serving platters were introduced for the hot items (good, as the tilted hot-box was no good for storing round sausages!). However, they have removed both FRESH FRUIT and the little mini-muffins from the breakfast menu. Given the price (circa £140 a night) I'd at least expect a fresh banana. A wider choice on the breakfast (more than 1 cheese, bacon, better quality breads) would reflect far better on the price paid. May 8, 2013
Rated 4.0 out of 5.0 by Hammersmith Good hotel, does exactly what it says on the tin, lovely staff but overall experience spoiled by an appalling breakfast, cant understand why they would throw all their great work out of the window by providing such a poor selection and quality, better to not do breakfast at all. Witherspoon's around the corner does a good breakfast. Don't be put off a good hotel just go around the corner for breakfast! April 17, 2013
Rated 5.0 out of 5.0 by Best Customer Service ever We were traveling to London for the first time on a leisure trip with our 2 wheelchair bound children. We booked this hotel because of its close proximity to a wheelchair accessible underground station and because it had an accessible room. We were very impressed by the staff's eagerness to assist us in addition to the maid's exceptional service. But by far, we are greatly indebted to the Customer Care Manager who went beyond what was expected to help us find transportation to the airport when our planned ride fell through. It is rare to find such wonderful service and we are forever grateful. We highly recommend this Holiday Inn Express to anyone who wishes to visit London. April 15, 2013
Rated 4.0 out of 5.0 by ITs full worth for your money. The location of the hotel was very good. and Very comfortable rooms. April 11, 2013
Rated 5.0 out of 5.0 by Great welcome Clean comfortable and welcoming. A special mention for lady behind reception who was very friendly and welcoming and efficient (Annie ?) March 27, 2013
Rated 5.0 out of 5.0 by Highly recommend Comfortable bed and fluffy duvet. Clean modern quiet rooms. Would highly recommend. Thank you March 26, 2013
Rated 3.0 out of 5.0 by Convenient location - breakfast "free" but poor. May be noisy This is a "no frills" hotel, located right on the main drag with plenty of eating choice nearby. I stayed for business locally and it worked out well, my room was fine and I found the staff to be efficient. However, there are some aspects to consider: the breakfast is free and it shows. The choice is very limited and of low quality. It is a hot breakfast but only just. I noted quite a lot of noise #but I'm a good sleeper!#. These points didn't worry me too much but may be an issue for some visitors. I have stayed in better, more central London hotels for less. Overall - pretty neutral. March 21, 2013
Rated 5.0 out of 5.0 by Personalized customer service I arrived in London very ill and did not know how I was going to cope. The staff at this location went out of their way to make sure that I had what I needed. I requested Lemons for tea. They did not have any and went down to the local market to purchase. The lemons were hand delivered to my room! The rooms were very clean although the heat did not seem to correspond with the set temperature. Please keep in mind that I was ill and running a fever. The location of this hotel was prime. It was close to the underground and in the midst of shopping and restaurants. I will definitely stay here again! March 11, 2013
Rated 4.0 out of 5.0 by Superb location Good Building If Holiday Inn are to continue to provide Free Breakfast thats great, but you must get it right otherwise it will continue to be a cause of frustration. The Scrambled Eggs looked like something thrown up the night before Scrambled eggs should be a Fresh yellow colour, Not a rusty Mustard colour that unfortuneatly were not even cooked properly it was a slurry at best. Otherwise a great place to stay, for access to most parts of central london. March 11, 2013
Rated 1.0 out of 5.0 by Prefer Sleepless Nights? If you have to stay at this hotel make sure you do not get a room on the side of the hotel that has the road to the car park. There is a significant amount of noise generated late into the night/early hours by the smokers from the pub below the hotel followed by the pub staff emptying bins and such like when the pub shuts. You are then allowed 3 to 4 hours of quiet before service vehicles (Refuse Trucks etc) start to use the street to access the bins etc when you are then woken by reversing bleepers, men shutting and the glass bins being emptied. For those that ask , my stay was in Feb and the window was firmly shut. It would be far worse in the summer or if you are someone who likes the window open when asleep. March 6, 2013
Rated 5.0 out of 5.0 Hammersmith Excellent Room 214. Excellent staff especially Duty Manager on 7th Feb 2013(accidently booked wrong date: Thurs 7th March instead of Thursday 7th Feb(correct Day wrong Date!). Excellent assistance from Receptionists Nadia and Kristen) February 19, 2013
Rated 5.0 out of 5.0 by Good value for money good experience..room very comfortable..Worth money spend. December 12, 2012
Rated 5.0 out of 5.0 by Great Position in Hammersmith Have used this hotel previously, friendly & quiet hotel, ideal position in Hammersmith, 10 mins from Tube by foot, on site parking at a cost £15pn. December 8, 2012
Rated 5.0 out of 5.0 by Couldn't fault it Helpful friendly staff. Clean room and ensuite, comfortable bed. Breakfast, a good selection of hot and cold food sufficient to set you up for the day. Lounge area with bar/tea/coffee, snooker table for £1 a go. Set just back from the main shopping street. Tube station within walking distance straight down the shopping street, unless you've got bags you can't easily carry/wheel. Plenty of eating places on the shopping street but the best were the pubs along the Thames to the right of Hammersmith Bridge, again within walking distance and not particularly expensive. Lovely walking along the Thames, bit of parkland, plenty of seating. Visiting family just moved to the area and will definitely stay in this hotel when visiting in the future. November 25, 2012
Rated 4.0 out of 5.0 by Good convenient value with undercover parking A clean convenient hotel with off street undercover parking. Friendly personable staff. Fruit selection at breakfast was very limited, and an ironing board and iron had to be collected from reception rather than in each room. Overall a good value relaxing stay. November 18, 2012
Rated 5.0 out of 5.0 by Relaxing break in london Have recently returned from a very relaxing weekend in London. Our hotel was spottlessly clean with good sized bedroom. The staff were very friendly and efficient,nothing was too much trouble. The hotel is well located near tube station, shops and restaurants. Ithought that it would be noisy as it is so central but this was not the case. Would definetly use this hotel again. very satisfied November 14, 2012
Rated 4.0 out of 5.0 good but noise during the night The service is good but during the saturday night there was too much noise (shouts and screams coming from the street). thanks November 9, 2012
Rated 4.0 out of 5.0 by Good value with easy access to central London Best value hotel I could find for family rooms within a 10 minute tube ride to central London. The walk to the tube is 5 mins and you get access to Piccadilly, District and Hammersmith lines. Rooms were perfectly clean and functional. Hotel was set back off main road so perfectly quiet. Free breakfast (incl limited hot options) is included in room rate which is not always the case in London. All in all a great value and comfortable hotel. November 4, 2012
Rated 4.0 out of 5.0 by Comfortable and friendly staff The beds were comfortable and the room clean. Staff were friendly and helpful however the the pillows were hard by IHG standards and perhaps there could be a clock in the room. Having stayed at a number of hotels in the brand in the U S recently one feature which lets hotels in the UK down is the petty charge to use the business centre PC. I have not come a cross one in the U S over the past couple of years that actually charges for this facility. By U S standards the rooms can a a little on the small side but on the whole I would recommend this HIE and compliment the chef on his scambled egg and the hot breakfast. November 2, 2012
Rated 5.0 out of 5.0 Great value but disappointing breakfast As usual with Holiday Inn Express we had a really comfortable stay but it would have been nice to have bacon, fried eggs or mushrooms! October 28, 2012
Rated 1.0 out of 5.0 by room staff very friendly and helpful Staff at reception during evening shift were NOT VERY NICE October 22, 2012
Rated 5.0 out of 5.0 by polite staff i have stayed at this hotel a few times in the last month i have always found the staff to be helpfull and polite October 17, 2012
Rated 5.0 out of 5.0 by Stayed several nights I gave it five stars not because its the best hotel in London, but because its the best in its class. This hotel consistently lives up to its brand name. It's very affordable for what it offers, good size clean rooms, and professional Hospitality attitude throughout. I have stayed 10 nights over the last three months including the opening of the Olympics and while on a business course. Even with the Olympics packing them to capacity everything ran smoothly. I have stayed in hotels around London since 1994 for business trips mostly. Started with Kensington, and worked my way around Hyde Park. This hotel offers a better value for money in today's market. Its a good midrange hotel. Its staff know their job, do it quickly and with a smile, and when problems occur as they do, management is right on top of it, with a "how can I help you" attitude. It's a nice walk to the underground, which connects with Circle through Hammersmith. Its surrounded by good food and lots of variety at really reasonable prices. It's staff will engage in sorting out your details, they are worth a try so you can make up your own mind. I would stay there any time I just want a comfortable, affordable stay in London. October 17, 2012
Rated 5.0 out of 5.0 by Good hotel, good service! Nice, quiet hotel and very excellent, professional service at reception! October 14, 2012
Rated 2.0 out of 5.0 by Comfortable bed and good service throughout I stayed at this hotel for the first time and was entirely satisfied. I plan to stay again in April 2013 but do not understand from looking online why the rooms seem to be quite a bit more expensive them than on my recent stay October 14, 2012
Rated 5.0 out of 5.0 by Convienent Location and Great Value for the Money My wife and I stayed here while I was on Conference in London. We completely enjoyed our experience. The Hammersmith neighborhood the hotel is in is well stocked with stores and restaurants. The walk to the tube station is only 5 to 7 minutes away. The morning breakfast is well stocked and has ample variety. Rooms admittedly are small, but they are smart functional and well kept. Staff was courteous and efficient. October 13, 2012
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