Rated 4.1 out of 5 by 210
Rated 4.0 out of 5.0 by vish53 very comfortable .
It was a surprise from my Mrs on my 40th. Very good experience. Food was good..staff very helpful. Xx
February 13, 2014
Rated 3.0 out of 5.0 by Nepalman Checking in
Your staff. Changed my reservation which I had made very carefully last October . I had booked two TWIN rooms with river view and next to each other . When we checked in we were given (with best intention but careless) two DOUBLE rooms!
Our original rooms were not available and after lots of up & downs and two extra visits to reception finally by 3pm one hour & 20mins after checking in we're given rooms on different floors ie wasting one hour of our short holiday afternoon . Not the best start really annoying. Your staff were polite but could not repair the carelessness!
Poor evening. Service in bar I had to clear & wipe our own table despite the bar at 11pm being mostly empty! Rather sad & poor!
February 12, 2014
Rated 4.0 out of 5.0 by Chryssa Great option for business at Excel. Should reduce rate.
Perfect location if someone wants to visit the Excel Center.
Professional and kind staff.
Perfect free wifi access.
Poor mini bar. Needs to include more spirits.
Lights at the bathroom should be improved.
February 10, 2014
Rated 5.0 out of 5.0 by Jule 22 lovely stay
Felt like home,Great location for my functions at the excel,
February 10, 2014
Rated 5.0 out of 5.0 by Deb567 Fantastic Stay at the Crowne Plaza
Great Hotel, Staff and Location.
Stayed at the Crowne Plaza for a weekend and the overall services of the hotel is excellent. The Bed in the room so comfortable, you normally cant wait to get back to your own bed, not in this case, wanted to take the bed with me. Very modern in appearance, facilities good, internet, coffee, tea making facilities and fabulous shower.
Staff cant do enough for you especially concierge : kess, so helpful. The restaurant for breakfast just set us up for the day, excellent selection and again the staff attentive. Well Done to all at Crowne Plaza, you made our staff perfect and we will remember our trip to London for a long time and if down again will come back to stay.
February 6, 2014
Rated 5.0 out of 5.0 by D.Moir Fantastic Hotel
This is the second time I have visited this hotel for a concert at the o2. The hotel is just 5 minutes on the underground away from the o2 itself. Had a great nights sleep at the hotel. No free water/juice in the mini-bar though! For the price a couple of cans of juice or bottles of water would have been great.
February 5, 2014
Rated 5.0 out of 5.0 by Anne40 Very good customer service
I was very impressed by the staff both on reception and at breakfast. They were very welcoming and friendly and couldn't do enough. The room was also very nice and clean. I would definitely go back.
February 5, 2014
Rated 5.0 out of 5.0 by Boomanandan nice room
Good location and very friendly staff amazing place to spend with partner
February 4, 2014
Rated 5.0 out of 5.0 by Boomanandan nice and friendly staff
Like to see some fruits on arrival and flower decorations in room
February 3, 2014
Rated 5.0 out of 5.0 by Cdavis88 Great Hotel
Stayed at the Crowne Plaza Docklands for two nights at the end of January. This is the second time that I have had the pleasure of staying here.
Modern hotel with good facilities on offer. Staff are always friendly and a pleasure to deal with.
Would definately recommended anyone looking to visit London to book up & look forward to my next visit!
February 3, 2014
Rated 5.0 out of 5.0 by David S Excellent Hotel, Professional & Friendly Staff
The staff at this hotel know how to treat their regular guests, and their helpful nature means that this is a top pick for London!
February 1, 2014
Rated 5.0 out of 5.0 by LegalEagle1K 5 star service from staff who care
From the speedy, streamlined check-in, we were taken up to our delightful river-view room and wasted no time in drinking in the panoramic view of the Emirates cable car, millennium dome (O2) and imposing Canary Wharf skyline.
Our decision to spend our special few days at Crowne Plaza, rather than 4 or 5 star hotels within London's West End really was a great one, since Victoria Dock actually affords the discerning visitor a much more relaxing experience.
As an officianado of great design, I appreciated the obvious investment IHG have clearly made in room, lobby, leisure and dining area design, achieving elegantly understated and spacious appointment, with an undercurrent of efficiency, maintained by the gloriously attentive and capable, well-trained staff.
It was a wrench to have to depart and indeed we did actually extend our stay, ensuring that our return trip was all the more relaxed.
Warm thanks to every member of the team, whom we would wish to thank individually. From front of house to room service, to leisure and bar/restaurant staff -we extend our thanks and relish the prospect of returning soon.
January 28, 2014
Rated 5.0 out of 5.0 by Jhandab Jhandab
Very nice room. The staff were friendly and efficient. We commented how well the staff seemed to get on together. Next door too excell. Will stay there again.
January 14, 2014
Rated 5.0 out of 5.0 by David216 Unique experience
A new hotel with rooms sized according to US expectations and at a price lower that many older hotels closer in with old and cramped rooms charging a higher rate. Although out in the Docklands, transportation was very close at hand making access to inner London no more difficult than that from any of the suburbs or even the "better" neighborhoods. Because the neighborhood is new, it provides a very different experience than you might expect or desire when in London (or even England for that matter) - this might have been a greater difference than common, as we visited in December.
January 12, 2014
Rated 3.0 out of 5.0 by DC99 Average at best
Noise levels high
Bar area small and cramped when busy
Main entrance doors read automatic but have to press an opener - difficult and confusing when carrying luggage
Breakfast distinctly average - don't have the tea !
Called reception from my room a number of times to get wifi password - just rang out - someone actually picked up the phone and instantly put it down on one attempt - incredible !
Barrier for car park exit didn't work - went back to reception - only member of staff who actually smiled during entire stay was young man - junior staff member, who came to help get car park barrier to work - recommend him any day
Not great otherwise
January 11, 2014
Rated 5.0 out of 5.0 by Jock65 Merry Christmas!
Stayed over the Christmas period and really enjoyed our stay. We chose this hotel to be near my daughter's flat. It was perfect.
January 10, 2014
Rated 2.0 out of 5.0 by Hampshire family Great suite, poor breakfast
We had a great suite with adjoining room for our family of 4 with superb amount of space and wonderful view of the docks and the O2.
Came down to breakfast and it was a mess, tables covered in dirty plates which no-one was cleaning up, waitress was picking unused mugs off dirty tables to use for guests, croissants tray was empty and orange juice dispenser was blocked up.
January 3, 2014
Rated 5.0 out of 5.0 by EG51773 Great 3 nights
We stayed as a family of 6 in 2 rooms and had a great few days. The kids loved the pool - that was a real boon. Staff were very helpful. The onsite restaurant was very good indeed if a tad pricey (but where isnt these days). Only one issue with initial room cleanliness when we arrived but soon remedied with no fuss. Nicely situated on the DLR and easy to get in and out of the city. Overall would happily recommend this hotel and would stay there again.
January 1, 2014
Rated 5.0 out of 5.0 by Moladets Fantastic staff!
Hotel was exceptionally clean and tidy in communal areas, pool and the room. Staff appeared to genuinely care that your hotel stay was perfect and all staff were pleasant and helpful. Unlike some of my recent IHG stays! Would highly recommend this hotel and congratulate all the staff and management for restoring my faith in this brand.
January 1, 2014
Rated 5.0 out of 5.0 by Sea Jay Could not have been better: more than met expectations
Second time we have stayed here, the first time not long after it opened. We thought it good last time but this time it was excellent. The staff are genuinely concerned that you enjoy your stay and every member of staff with whom we had dealings clearly took a personal pride in their job and the reputation of their hotel.
Our room was large and comfortable, well decorated and very clean. The breakfast offered a good variety from the 'full English' to the 'continental' with the tastes of various other cultures also catered for.
Travel into Central London by the DLR, London Underground or bus is straightforward and less than thirty minutes while the surrounding area offers Th O2, The Crystal Centre and The Excel Centre and great modern city scenery.
There is a very handy Tesco Metro for any forgotten items and several small restaurants within a few hundred yards including an excellent Lebanese restaurant just across the road although the hotel food is good and reasonably priced so if you don't want to wander out from the hotel there is no need.
We were staying there on a package deal over Christmas but would return. Hotel is very well geared up for the business customer as well as tourists.
December 31, 2013
Rated 5.0 out of 5.0 by Jock65 Christmas stay
We really enjoyed our time in the Crowne Plaza. We look forward to a return visit.
December 30, 2013
Rated 5.0 out of 5.0 by smudge677 Almost perfect.
A very good hotel, one I recommend. Its was cheaper than most of the others. The staff were very helpful and nothing was to much of a problem for them. The food was very good.
Literally a stone throw from the front door is the Emirates Airline (A cable car over the Thames) and from the other side a 2 minute walk to the underground (That a subway for our American cousins)
The concierge was very knowledgeable and had items (like European to British plug adapters) to make life a little bit easier.
My one (and only) complaint was the cost of the "in house" taxi service. They are very expensive. We paid £45 for to take us into London and a black cab doing the reverse journey cost £37. When a private hire/chauffeur car charges more than a black cab, I feel a little ripped off.
December 30, 2013
Rated 4.0 out of 5.0 by James H What you would expect of a Crowne Plaza
I recently stayed here on business in Canary Wharf, and have done so many times over the last few years. The hotel staff are always genuinely very friendly on reception, and keen to ask if you are well and had a good day which is nice. This time I had just reached my Platinum status but it was yet to show in my account - however the lady checking me in gave me an upgrade to a suite which was a really nice touch and made my stay extremely pleasing. The room was fantastic with a great view, probably one of the best suites I have ever stayed in. The food from the restaurant in the evening and breakfast is always superb. This is a hotel that I actually look forward to staying away from home for. I didn't get chance to use the renovated gym and pool, but hope to in the future.
December 30, 2013
Rated 3.0 out of 5.0 by Betty1965 Marred by no hot water after poor IHG rewards service
Looking forward to this stay. However, as with other reviews here there was a problem with the hot water in the room. Fortunately we were moved to another room so thank you for that.
The IHG Rewards service was not so good. The welcome offer was only half of what one would expect (drink from the bar no good for me). The stay was allocated as non qualifying for some reason by the hotel, who then ignored my email leaving me to phone to sort it to (the Big Win aficionados amongst you will understand the issues here). This was sorted by a very helpful lady at the hotel.
Breakfast service also poor - the waiter basically ignored our order.
I would stay here again though as the location is good.
December 29, 2013
Rated 4.0 out of 5.0 by Leo D lion Comfortable and very quiet location with no distraction of any sort.
Services are not too good but the location is excellent. The room service is poor but I just like the environment. Management should try to correct my name. This correction should be made immediately, Is Adekunle not Agekunle pls.
December 29, 2013
Rated 2.0 out of 5.0 by MarieRP75 Staff unhelpful
Shuttle bus only appears to run one way which wasn't clear on the website, would not take us even though the shuttle was sitting there ready, offered a taxi at our expense. Problem with the tariff of the hotel & staff member said there was nothing they could do & here is the managers number to call & come back down, why not just get the manager in the first place?
December 28, 2013
Rated 5.0 out of 5.0 Excellent stay
Very nice modern hotel. Greeted by friendly staff member who gave us a room with a view of the Millennium Dome. Room and facilities all maintained to high standard.
December 26, 2013
Rated 4.0 out of 5.0 by Jazzynotts The masseuse, Martine, was fantastic!
I had a lovely and relaxed time at the hotel, the staff were friendly and accommodating of our needs. The food in the restaurant was lovely. Highly recommend a massage from Martine in the health spa, her technique was fantastic and left me feeling very relaxed..easing away the tension in my neck and back...thank you Martine!
December 20, 2013
Rated 5.0 out of 5.0 by Lukalulu Great stay!
I stay here often and was pleasantly surprised when I was upgraded to a junior suite. Also loved the beef cheeks off the new restaurant menu and the staff were lovely as usual. Will definitely return!
December 19, 2013
Rated 2.0 out of 5.0 by janiceham57 not a four star
most disappointed in the way we were dealt with after the break down in the hot water system, no notification, sent on a wild goose chase to the leisure club told they had hot water and when we asked if we could check out at one oclock as the water was supposed to be fixed by then we were told quite rudely NO. my wife and I had a very important meeting that day and were very embarrassed at having to attend without having a shower or at least hot water to wash in, I accept the fact that these things happen but the way we were treated was with the utmost arrogance, not acceptable, and very uncommon in any other crowne plazas we have had the pleasure of staying in
December 18, 2013