Rated 4.2 out of 5 by 380
Rated 5.0 out of 5.0 by Spoocci It's All about the Employees
I am a Platinum Ambassador Card Holder, I have stayed at a number of IHG hotels around the world, this is one of my favourite Crowne Plaza Hotels. The staff are so very friendly and helpful, even though I have not stayed since June 2013, they remembered my wife and I, from checking in staff , to bar tenders to breakfast staff, we felt special. They even kindly upgraded me to a suit over looking the Thames, many thanks. The hotel I find has a relaxing ambience and nice outlook over the river. It's near the O2 Arena, the parking for your car is behind the hotel in the hotels car park, it's safe. The hotel is clean and tidy and the food whilst not world class is not disappointing. Without doubt I will return and enjoy the special hospitality of the Crowne Plaza Royal Docklands. A big thank you from my wife and I.
March 28, 2014
Rated 3.0 out of 5.0 by Lockey1963 Service Quality
I'm not sure if I picked an "off day" but my overall experience was less than I was expecting from a Crowne Plaza.
We arrived slightly early and this caused some confusion between the front desk and housekeeping. I was asked to wait for a couple of minutes whilst room readiness was being confirmed. After 10 minutes wait still no confirmation.
We also tried to get something to eat for Sunday lunch at the hotel's Docklands restaurant. Service was non-existant for the 20 minutes we were waiting - not even a welcome from the two staff that were visible - and this meant that one other couple gave up and another had to leave their table to fetch their drinks.
Must try harder !
March 24, 2014
Rated 5.0 out of 5.0 by MR232 Great Hotel for O2 Concerts
Stay there for C2C at the O2. Couldn't have been better. Very handy with the O2, easy connection with DLR & Tube into City Centre. Very comfy, clean rooms. Will definitely stay again.
March 24, 2014
Rated 4.0 out of 5.0 by MazzieP Excellent location
Never stayed here before but booked as we were going to a concert at the O2. It proved perfect for the location and as a bonus the service was excellent and the addition of a swimming pool proved to be very refreshing.
March 22, 2014
Rated 5.0 out of 5.0 by Alan AJ 50 Attentive staff
Staff on reception helpful reassuring in that if you needed something they would make sure you got it.
Staff smart , taxi service in the hotel an added bonus. The hotel and area around very quiet nothing to do of al night and it was just too far out to go back into London of a night.
Breakfast was very good from continental to full English.
The black lady member of staff in charge of the breakfast sitting was a credit to the hotel. She was warm welcoming and efficient working with young experienced staff
March 20, 2014
Rated 5.0 out of 5.0 Top Class
My wife and I spent our honeymoon in your hotel recently and I have never spoke more highly about any staff than yours. Our entire stay was top class and I have recommended the hotel to family and friends since our return. We were so impressed with the level of service and the quality of the hotel, we will surely return.
Thank you for making our stay so special and giving my wife and I the most wonderful time. Top Class!!
March 19, 2014
Rated 5.0 out of 5.0 by norwichjules Very helpful
We booked three rooms for ourselves and 2 employees, all in my husbands name and credit card, and the initial confusion about guest details was soon sorted. We had booked our room a year in advance and although we were disappointed initially to find that we were not in a Riverview room as we had booked, we found the room comfortable and quiet. We chose not to ask to be moved to a room with a Riverview. The wardrobe could use a few more hangers. Staff at all times were courteous and helpful. My husband was poorly on our last night and the requested extra bedding arrived promptly.
March 18, 2014
Rated 5.0 out of 5.0 by Jule 22 great stay
I had a great stay, loved the food and service, I will be back
March 15, 2014
Rated 5.0 out of 5.0 by Oldman1954 Great service friendly staff
Hotel although a little bit out of central London has excellent links via the DLR. The staff could not have been more friendly, especially the breakfast staff who were very bright, cheery and could not do enough to help you enjoy your stay. The bedrooms were bright and airy although the shower over the bath could have been better. All in all an excellent hotel.
March 13, 2014
Rated 5.0 out of 5.0 by scalar1 Great Stay in November for Doctor Who 50th Anniversary at the ExCeL
Very helpful staff from the first minute. Great room, loved the interior. Also got an upper floor room as I asked. Big, very comfortable bed. Well working wireless internet. 24-hour room-service with good selection. Unfortunately the spa was closed but I was offered free transportation to a spa in another hotel. Lobby is small and simple, but that doesn't matter. Awesome breakfast and beautiful, classy breakfast room. Good hotel bar - perfect after a long day. Close to the ExCeL, tube and cable car to the O2. And bright sunshine on a November weekend in London. Couldn't wish for more.
March 12, 2014
Rated 5.0 out of 5.0 by Risque Great stopover for the O2
Upon arrival we were greeted by the efficient reception staff and booked in to a junior suite. The facilities were excellent and just across the road to the sky train to the O2. Will use again.
March 8, 2014
Rated 5.0 out of 5.0 Excellent service
Very helpful stuff! Both, reception and breakfast room. Except Beauty Salon when I called there and wanted to make a recervation.
Big room, great queen-size bed. A bit cold room. Location suitable for me, near Excel. Tube station Queen Victoria near. I stayed 4 nights and enjoyed. Highly recommend this hotel!
March 1, 2014
Rated 5.0 out of 5.0 by me kari Very accomodating and good facilities
All our requests for our stay were catered for. Would stay there again
February 25, 2014
Rated 3.0 out of 5.0 by anglo_bc1 comfortable room, noisy staff
Disappointed that despite asking for a double bed when booking, I was allocated a single with no acknowledgement or apolgies. Room was comfortable and clean but i was woken up early on Wednesday morning by two of the staff having a heated argument outside my bedroom - resulting in me having to get up and request them to be quiet!!!
February 24, 2014
Rated 5.0 out of 5.0 by Budgie83 Nice room, nice view
I stayed for one night for a work trip.
I don't stay at expensv hotels so my expectations are probably a lot less than most. So to me, the hotel was excellent.
There was chocolates and biscuits, which went soon after I put my bags down!
I had a view over the docks which was lovely, although some of my work collegues got a not so nice view of the car park, so it's luck of the draw.
The bathroom was nice and shower facilties were warm in the morning.
The breakfast itself wasn't the best I've ever tasted but there was a good variety of types and the staff were really polite and friendly.
Good times were had by all!
February 24, 2014
Rated 5.0 out of 5.0 by Mimicat Great service
Would recommend with good location to O2 ab
February 23, 2014
Rated 3.0 out of 5.0 by Linley76 General / evening service
I chose Crown Plaza for only because I'm an ex colleagues of IHG. Knowing the standard the IHG set to be the number one hotel it's not what I felt during my stay at your hotel.
The welcome experience, I didn't feel at anytime it's an IHG hotel. The receptionist who check me In at the beginning was flexible while the team leader didn't have any hospitality flair.
The room set up was a twin bed while I was alone in the room, I believe it is as well a guest basic expectation. To have a double bed size when open the door instead of having a twin bed in the room.
The evening service at the bar was the most disappointment, I work in the hospitality business for more than 18 years, I was sad to find hospitality colleagues forget the essential of the service culture. "the customer is the king / what ever the level the customer is" No acknowledge, to have a service I have to hand sign for more than 15 min to be seen and the sad part it was not a busy night.
I request a beer on one evening the barman told me I do not have time now as I'm doing a cocktail and I was patience and very understanding but after his cocktail, he basically ignore me and never ascertain that my order been taken. I had to go again to the bar and find someone else. The same barman did it the second evening and until i left the hotel. As you must be aware that I left one day before my departure it just because of my pure disappointment. I will never recommend dockland crown plaza to any of my supplier and nor my customer as my experience was the most unsatisfied.
February 21, 2014
Rated 2.0 out of 5.0 by allanic dissapointing experience
We arrived on Sat 8th Feb at luchtime and checked in all very efficiently we then went off into london
sightseeing .as it was meant to be a romsntic weekend.
The problrms happened on our return. We found the toilet was blocked and it took the concierge man over 1 hour to fix using kettles of boiling water and a plunger it had obviously mot been checked before guests arrived
We then thought would go down to the resturant fora meal which we did and it was frezzing cold all other guests had overcoats on in bar and resturant. We eat our meal and tried sitting in the bar but it was really cold so my wife asked why at reception and was informed the heating could be turned on if required and they would try and find a warm corner for us we said dont bother as we would go up to ourthe room.it should not be uncomfortably cold in any hotel.What was meant to be a romantic relaxing weekend turned into a nightmare.very dissapointed with crown plaza not what we had been led to believe quality was.awaiting their constructive comments
February 16, 2014
Rated 5.0 out of 5.0 by CDJ11 comfortable bed spotlessly clean room
Friendly welcome, great room, fabulous breakfast. Booked specifically to go to a concert at the O2, extremely convenient location as 2minutes from tube and Emmirettes Express cable car, which was a great way to travel to the O2. Would definetely return to the Crowne Plaza!
Shall take my swimming costume next time
February 14, 2014
Rated 4.0 out of 5.0 by Stephyford Comfortable but food was a let down
The hotel itself was lovely, presentation and comfort was good, although the bar area was very cold and slightly stark. The English breakfast was a let down as the ingredients seemed cheap and it was rather greasy. Not very enjoyable. The pool was rather cramped and due to the private swimming lessons taking place it was hard to actually swim in the pool.
February 14, 2014
Rated 4.0 out of 5.0 by vish53 very comfortable .
It was a surprise from my Mrs on my 40th. Very good experience. Food was good..staff very helpful. Xx
February 13, 2014
Rated 3.0 out of 5.0 by Nepalman Checking in
Your staff. Changed my reservation which I had made very carefully last October . I had booked two TWIN rooms with river view and next to each other . When we checked in we were given (with best intention but careless) two DOUBLE rooms!
Our original rooms were not available and after lots of up & downs and two extra visits to reception finally by 3pm one hour & 20mins after checking in we're given rooms on different floors ie wasting one hour of our short holiday afternoon . Not the best start really annoying. Your staff were polite but could not repair the carelessness!
Poor evening. Service in bar I had to clear & wipe our own table despite the bar at 11pm being mostly empty! Rather sad & poor!
February 12, 2014
Rated 4.0 out of 5.0 by Chryssa Great option for business at Excel. Should reduce rate.
Perfect location if someone wants to visit the Excel Center.
Professional and kind staff.
Perfect free wifi access.
Poor mini bar. Needs to include more spirits.
Lights at the bathroom should be improved.
February 10, 2014
Rated 5.0 out of 5.0 by Jule 22 lovely stay
Felt like home,Great location for my functions at the excel,
February 10, 2014
Rated 5.0 out of 5.0 by Deb567 Fantastic Stay at the Crowne Plaza
Great Hotel, Staff and Location.
Stayed at the Crowne Plaza for a weekend and the overall services of the hotel is excellent. The Bed in the room so comfortable, you normally cant wait to get back to your own bed, not in this case, wanted to take the bed with me. Very modern in appearance, facilities good, internet, coffee, tea making facilities and fabulous shower.
Staff cant do enough for you especially concierge : kess, so helpful. The restaurant for breakfast just set us up for the day, excellent selection and again the staff attentive. Well Done to all at Crowne Plaza, you made our staff perfect and we will remember our trip to London for a long time and if down again will come back to stay.
February 6, 2014
Rated 5.0 out of 5.0 by D.Moir Fantastic Hotel
This is the second time I have visited this hotel for a concert at the o2. The hotel is just 5 minutes on the underground away from the o2 itself. Had a great nights sleep at the hotel. No free water/juice in the mini-bar though! For the price a couple of cans of juice or bottles of water would have been great.
February 5, 2014
Rated 5.0 out of 5.0 by Anne40 Very good customer service
I was very impressed by the staff both on reception and at breakfast. They were very welcoming and friendly and couldn't do enough. The room was also very nice and clean. I would definitely go back.
February 5, 2014
Rated 5.0 out of 5.0 by Boomanandan nice room
Good location and very friendly staff amazing place to spend with partner
February 4, 2014
Rated 5.0 out of 5.0 by Boomanandan nice and friendly staff
Like to see some fruits on arrival and flower decorations in room
February 3, 2014
Rated 5.0 out of 5.0 by Cdavis88 Great Hotel
Stayed at the Crowne Plaza Docklands for two nights at the end of January. This is the second time that I have had the pleasure of staying here.
Modern hotel with good facilities on offer. Staff are always friendly and a pleasure to deal with.
Would definately recommended anyone looking to visit London to book up & look forward to my next visit!
February 3, 2014