Rated 4.1 out of 5 by 271
Rated 4.0 out of 5.0 by RC247 Great Staff, but uncomfortable sleeper sofa bed
Overall I would strongly recommend this hotel.
My family stayed in the room, so we had to utilize the pull out sleeper sofa, which had a VERY uncomfortable mattress. I didn't ask for a topper, so I am not sure if they would have provided one or not. The main bed was comfortable.
The carpet in the room looked dirty and stained. We chose not to go barefoot in the room because of this.
Other than the above two items, the stay was quite nice. Breakfast was good and the staff were quite helpful until 10am, when all cut off VERY promptly. For people coming from many time zones away, this was difficult, so we did wind up missing breakfast twice, once only by about 5 minutes, which was frustrating. Food that we did eat was hot, tasty, filling and they had a pretty good variety. They also went out of their way to provide my son with Gluten Free choices, because of his wheat allergy.
Initially a front desk person was somewhat rude, but when I mentioned this to the other person working, he corrected the situation immediately and after that she was very pleasant. She even gave me some of her own hand lotion, when my hands were dry, because the hotel doesn't provide lotion.
The hotel doesn't provide a safe in the room and the ones at the front desk were tiny (basically only for passports), but they were willing to hold our computer bag at the front desk daily for us.
September 25, 2014
Rated 4.0 out of 5.0 by ___random___ Near the DLR
Ok hotel- good location by the DLR. Next to a cement plant so don't expect too much quiet.
September 22, 2014
Rated 5.0 out of 5.0 by Crispin Comfortable and efficient Hotel
This Holiday Inn was convenient for our purpose and easy to find.
We appreciated the fact that we did not need to vacate until 12..00 noon the next day and breakfast was available until 10.00am.
September 22, 2014