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Rated 4.0 out of 5 by 270 reviewers.
Rated 5.0 out of 5.0 by Excellent location! We stayed at this hotel recently as we were going to a concert at the 02 - the hotel is in a fab location with the tube 5 minutes walk and the 02 just one stop away! The room was really spacious as we travelled with our daughter and the facilities in the room were more than acceptable. The bar staff were very pleasant, recommending drinks as there is little choice but this didn't bother us. Breakfast was fine, everything was warm and appeared fresh. Definitely recommend - especially for the price we paid booking online! June 5, 2014
Rated 5.0 out of 5.0 by Will definitely stay here again Staff were really friendly. Room was spotless and comfortable. Breakfast was great plenty of choice- no bacon but that didn't matter . Parking on site was cheap and easy. Train and bus staton within easy reach. Supermarket and Italian restaurant next door . Will definitely stay here when next in London - we went sight seeing but great for concerts in the excel or O2 . June 4, 2014
Rated 4.0 out of 5.0 by Great Location Next to Tube Station. Hotel has good parking factilities June 4, 2014
Rated 4.0 out of 5.0 by It was ok..expected large room Shower is very small like a cruise ship. This not a 4 star hotel. I guess in American standard this should be a 2.5 to 3 star hotel. Overall I liked my stay. Staff were friendly, breakfast was ok. June 3, 2014
Rated 4.0 out of 5.0 by Good location, and lovely staff The welcome was genuine and friendly. A good location, and good value for London. Thank you for a great stay. The breakfast didn't have enough fruit. June 3, 2014
Rated 4.0 out of 5.0 by Confortable ... but Stayed at this hotel end of May. Overall my stay was good. Nevertheless, two cons: (1) the ceiling had a lick and I could not sleep for part of one of the nights, and (2) when leaving I asked for my luggage to be kept from checkout time till mid afternoon and the hotel gave me nothing to prove the suitcases were mine! June 1, 2014
Rated 3.0 out of 5.0 by Breakfast Was very disappointed with the breakfast, there was no bacon???? The sausages were cold too.......apart from that the hotel was good in a great location. June 1, 2014
Rated 5.0 out of 5.0 by Friendly, helpful staff The room was clean and spacious and the staff were excellent, highly enjoyable stay. May 29, 2014
Rated 5.0 out of 5.0 by Ideal for MCM Like many others, me and my friends stayed in this hotel for MCM London Comic Con due to its close proximity to the Excel Centre. Our stay over the weekend was near perfect for what we needed. The hotel is only about 20 minutes walk from Excel and is close to a variety of convenience stores and restaurants which suited us fine over the weekend. The room, as always with Holiday Inn, was clean, fresh and well suited. It was the right size for 3 of us and provided everything we needed for a comfortable weekend. We all got 2 good nights sleep and the TV was thankfully unlimited in channel selection. The breakfast, which wasn't available last time I used Holiday Inn, was a pleasant surprise. There was a variety of cereals, pastries, breads and some cooked foods like baked beans, scrambled egg and sausage. There was also unlimited Juice and hot drinks, making for a great selection, although i would have liked some more cooked food available like eggs and bacon. Another addition since last time was the free internet, which was rather poor despite excellent signal strength, and the connection was very slow, no doubt a way of forcing you to pay extra for the premium service. However, that bugbear aside, the whole weekend was fine and dandy, with a helpful and polite staff and all the amenities you could need like an ice machine, bar, lounge and closet to hold luggage after you check out. Overall a pleasant stay and everything we needed for our weekend in London for MCM. May 28, 2014
Rated 3.0 out of 5.0 by BYOB - bring your own breakfast Scrambled eggs, sausages, eggs, and toast. That's it. Nothing else except the stock cereals. There were apples though!... but they were old and soft. Went straight in the bin. The room was fine, all set up neatly for the 3 of us. Good value for money and clean. Ample towels, hangers, and sheets. The soap and shampoo could have used a top up, but there was enough. Stock shampoo and soap - nothing special, but it's what you expect. The location is great, though. Not as close to the Excel as some of the hotels, but the 3/4 of a mile walk was no issue. Right next to the Canning Town station, which was ideal. Staff at the desk were friendly. May 28, 2014
Rated 5.0 out of 5.0 by Great service Our stay was very good only bad points for us was bed was very bouncy and a lot of noise from the road outside but that's to be expected the big point for us though was no bacon for breakfast . But we are very happy and would use this hotel again May 16, 2014
Rated 4.0 out of 5.0 by Friendly and comfortable Pleasant and helpful reception staff and a comfortable room made our short stay easy. We would return again. May 12, 2014
Rated 5.0 out of 5.0 by Convenient and comfort The hotel offered convenience to the O2 which was essential. The friendliness of the staff and comfort of the room was great. Will book again. May 11, 2014
Rated 1.0 out of 5.0 by Students ran riot I don't usually bother writing reviews after staying in a hotel for the one night, but had to after this.... I have stayed at this hotel for a number of individual nights; rooms are generally clean and comfortable; staff are friendly and helpful. However, on this occasion the hotel was catering for 150+ foreign students who ran riot. Complaining to the hotel staff was unsuccessful and a waste of time as they were overwhelmed by the students. Suffice to say, the evening was marred by the kids running up and down the corridors, knocking on doors/walls, shouting at each other....this went on into the early hours and started again at 6am. No chance of getting any breakfast as the students had taken it all - not enough hotel staff to cater for this amount of demand. I was told the manager would contact me to discuss apology and compensation - still no contact a week later!! April 29, 2014
Rated 4.0 out of 5.0 by Great value for money Great value for money and well located. Directly opposite Canning Town Tube and DLR stop. Only 20 minutes from the heart of london, and close to Excel and the O2. For the money you won't get much better in the capital. April 27, 2014
Rated 5.0 out of 5.0 by Great location did the job Good for what we needed. Close to the tube sation to get into central london and cheap enough for londonpruces. Car park was great to to avoid congestion and parking in central london. Would defo book again. April 12, 2014
Rated 5.0 out of 5.0 by Friendly staff Stayed here when attending a concert at the O2. This hotel is in an ideal location being near Canning Town tube station and a short walk from the Emirates cable car. Also only 2 stops from Stratford International Station and Westfield shopping centre. The room was comfortable and clean, as was the hotel and the breakfast choices were adequate. The staff were extremely friendly and helpful, especially Dale on Reception. When the cab I had booked back from the O2 let us down I phoned Dale and he instantly sorted out another cab for us. I would certainly stay at this hotel again and if you are looking for a budget hotel with staff who go the extra mile this is well worth a visit. April 10, 2014
Rated 4.0 out of 5.0 by Friendly staff Very convenient for O2. We walked for only 5mins from canning town tube stop and later had similar walk along to excel site and had great fun crossing Thames on the fab cable car. Very clean and staff very friendly, would use again. March 19, 2014
Rated 4.0 out of 5.0 by 1st Time at London-Royal Docks After reading some of the previous reviews we though, okay lets give it a go. We needed somewhere to stay for the C2C 2014 music festival, and I must say we wasn't disappointed. The staff (particularly those on the front desk) where excellent. Good Points Room Service and Location (to the O2 and links) Bad (or lower) Points Food was a little basic, plenty but basic Would we stay again? Yes We would book up again for next years C2C 2015 music festival. March 19, 2014
Rated 5.0 out of 5.0 by Fantastic Me and my husband stayed overnight for the Beyonce concert and had a fantastic time the staff in the hotel were very helpful and friendly they let us check in early as there were rooms available and the car park was reasonable too the breakfast in the morning came included and was quite nice the location was great as you had the tube station a few minutes walk away and the Emirates line a few minutes walk which took you straight over to the o2 arena. it was very close to a few bars and restaurants along the docklands would recommend this hotel March 10, 2014
Rated 1.0 out of 5.0 by Uncomfortable bed and noisy The hotel was very noisy, bed was uncomfortable that dipped in the middle. kettle and the power socket by the desk was defective. The bathroom smelt damp and the sink drain had a bad smell. February 27, 2014
Rated 5.0 out of 5.0 by Half Term Stay Booked for one night for half term break, Considering price could not fault service or staff. Very good will stay again and would recommend for families visiting the capital. February 23, 2014
Rated 1.0 out of 5.0 by poor service The shower curtain was very dirty, the hotel smelt of cigarette smoke. The only little speck of smile was from the reception gentlemen. I was very disappointed. Carpets dirty,I requestes battery change in my remote as TV wouldn't go off. I went to my meeting for the whole day only to come back the TV was still on,remote unchanged. February 18, 2014
Rated 4.0 out of 5.0 by Convenient and good value, helpful staff, USELESS WIFI I stayed here for one night when I needed to stay in London for work. I was working in Canary Wharf so this hotel is excellent value for a convenient location near Docklands and City Airport. Its not the best area but the hotel itself is good quality, relatively new , the rooms are good quality, comfortable and clean. The staff were pleasant and helpful. I actually left something and they helped me locate it and get it back. BUT don't stay here if you want a reliable and usable wifi service. I am a platinum elite member so get the premium wifi - but this service (even if you can get a connection and its not overloaded) is throttled to 1mb download speed - yes that's right 1mb !!!! In this day and age that is completely useless and unacceptable - Lord knows what the standard service is like. As it happens I have 4g mobile service on my phone which was able to get 60mb (yes that's right 60x the download speed of the hotel wifi). So I didn't bother with the hotel wifi and tethered my mobile phone instead. It is unacceptable for Hi-Express to be offering such a dismal wifi service. February 16, 2014
Rated 5.0 out of 5.0 by Great Location Stayed 1 night after attending a concert at the o2 with my son. Great location for the o2 or excel centre. 5 minutes from the tube station and about 10 minutes walk to the Emirates skyline that we went on to get to the o2. We got a taxi back from the o2 that cost £17. The man on reception greeted us warmly when we checked in and was still there when we got back from the concert and was really interested to know we'd had a good time.Would definitely stay at this hotel again if I was attending another concert. February 15, 2014
Rated 5.0 out of 5.0 by Great room great staff Just returned from a 2 night stay and we were delighted with the accomodation. Whilst not the closest to central London, it's proximity to the underground made it easily accessible. The room was good size - plenty of room for the 3 of us (and my daughter loved her bed) - spotless and the facilties were really good. The breakfast may not have been a full English but there was plenty to choose from, all frsh and constantly replenished, and set us up well for the day. All thestaff were great and really friendly, and we were able to relax and enjoy. Slept great! I've stayed in many 'budget' hotels - many of which cost more than this - and there is no comparison - this really was excellent value for money. Will defintely be coming back! February 13, 2014
Rated 4.0 out of 5.0 by Excellent choice My daughter and I chose this hotel because of its locality to the O2 Arena. Short walk down a well lit main road to the tube and only one stop away from our venue. Also Stratford and Olympic village and excellent shopping mall only 2 stops on the tube. Booking in at reception took minutes and my request for a quiet room on a low floor had been adhered to. Our room was excellent, beds comfortable, lighting good, plenty electric plugs. Free Wi fi. Bathroom very clean. Staff were well trained and courteous. The only negative was breakfast which could be improved. Bacon wasn't on the menu. Coffee from machine was very mediocre and fruit juices very watery. However I would return and recommend the hotel to friends and family. February 12, 2014
Rated 4.0 out of 5.0 by Nice hotel friendly staff We only stayed one night which was a shame. The room was clean and comfortable. The staff were very welcoming and friendly. Only co0mplaint dispite it being winter the room was too warm and the airconditioning to noisy to leave on all night.we would stay again February 12, 2014
Rated 5.0 out of 5.0 by Friendly and helpful staff. The staff were all very welcoming and friendly as always. February 3, 2014
Rated 4.0 out of 5.0 by Minimal Service and thin walls Spent 2 nights at the London-Royal Docks Holiday Inn Express. Bed was comfortable but walls are thin. Next door neighbor had to leave before 5.00am and I heard coughing, taking clothes off of hangars in the open cupboard. Disappointed that housekeeping staff doesn't check to see if the shampoo/shower gel needs filling. It ran out on first morning and fully expected that it would have been filled but the next morning it was still empty... I was able to use the cream gel from the basin so I was not left empty handed. Breakfast is ok... only hot food was scrambled eggs, sausage... but on the second day some beans showed up. Front desk staff very nice and welcoming however I didn't see the breakfast staff acknowledge anyone either morning. Complimentary newspaper is nice but you had to go down and get it and if you need an ironing board, you also need to go down and get it. The hotel is very convenient to the metro and London City Airport... The O2 Arena is only one stop on the metro away so logistically, a good hotel with convenient access to London. February 3, 2014
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