Rated 4.1 out of 5 by 155
Rated 5.0 out of 5.0 by Zippy Look no further
This is the second time we have stayed at this hotel and both times we have had a most pleasurable experience. On both occasions we have visited the O2 and used the hotel as our base. Only one stop on the tube it makes the location ideal. We feel at home during our stay and all the staff always look after our every need. I would highly recommend the Holiday Inn for any business or leisure trip. We shall continue to use this venue every time we visit London.
November 19, 2012
Rated 5.0 out of 5.0 by Dove Ideal hotel for London weekend
Went to the O2 on the Saturday and to a show on Sunday. Hotel was perfectly placed, staff friendly and helpful. Will re visit for sure.
November 17, 2012
Rated 4.0 out of 5.0 by berta Dietary requirements
Myself and my friend both have a caffine intollerance and were unable to get decaff tea in the morning, I asked staff but they said they did not have any. My friend is lactose intollerant and ended up having to eat food with milk in it to ensure she got enough food to eat for breakfast,
The hotel itself, was fantastic, I just felt that dietary requirements should be asked after and covered, when possible.
Perhaps a box for entering on the booking form. Lactose intollerance is quite common and should be catered for within the breakfast selection.
November 16, 2012
Rated 5.0 out of 5.0 by F1Andy Good value, easy access to London City Airport
Clean, comfortable room. everything worked. Friendly,helpful staff.
The hotel is a short walk from the Canning Town Underground/DLR station - you can see the hotel sign from the station.
Works quite well for access to the London City Airport.
November 12, 2012
Rated 5.0 out of 5.0 by Boxer1200 Excellent staff, good service and convenient location.
The staff at the hotel were very efficient, friendly and exceptionally helpful. This includes reception staff, maintenance staff, kitchen and restaurant staff through to the cleaners. Our room was clean and reasonably spacious and served us well.
The location was a short 2 minute walk from Canning Town Station. The station provided buses, the Dockland Light Railway and a tube station, Jubilee line.
The included breakfast was the standard Holiday Inn Express offering but there was everything anyone could want (except bacon!) and it was all well presented and well cooked where appropriate. One of the best we have experienced in the HI Express brand.
Some minor problems eg faulty kettle were resolved immediately by reception and maintenance staff. Excellent response.
Parking is available on site for a reasonable cost, considering the location. The nightly room price varied a great deal over our 5 night stay as is common in most hotels used by business clientelle so this was to be expected. WiFi in rooms at no cost would have been nice but again it is common practice to charge for this in most hotel groups.
The excellent staff make this a hotel worth considering if you are visiting the area for the O2, the Excel Centre or London in general. Highly recommended.
November 10, 2012
Rated 3.0 out of 5.0 by toeknee123 Modern hotel but a bit pricey!!
This is the first time I stayed at the hotel. The main reason I booked the hotel is it had a car park & was near to my place of business.
I was shocked to find they are charging £10.00 per night to stay in the car park to paying hotel residents. The web site does not tell you the cost as I assumed it was free to paying residents. Too late when you arrive tired after a long journey to question the car park fee or go to another hotel.
The hotel is newly built. The room was modern & comfortable on the 4th floor away from all the traffic & noise. It has a flat screen tv with most of the freeview channels. I was allowed to use the internet complimentry as a gold member but this is normally £10.00 per 24hr period.
They do not serve hot food only hot beverages and bottled beer like cider & lager. They also have a couple of draught beers like Stella Artois.
Breakfast starts at 06.30am and is self service continental & some hot food. A choice of cereals, yoghurts, jams, pastries & a toaster to make toast. The hot food was baked beans, scrambled egg & sausages, day after day after day. Why they could not serve bacon for a change I do not know.
The lounge/ rest area has a large screen tv which I hoped would have satelite channels like football or sky but each evening the freeview radio, Heart station was played.
As I mentioned no food at night but you can call for a take-away to be delivered like Indian, Chinese or Italian. There is a Italian restaurant next door.
To some up, because of the expensive car park fee (£50.00 to pay extra on a five night stay), lack of hot meals in the evening & lack of choice/ variety of hot breakfast, I will not be staying there again. Too expensive for a Holiday Inn Express in my opinion even if it is in London.
November 7, 2012
Rated 5.0 out of 5.0 by hrjb576 Easy for O2
This was a great stay - ideal for the O2 all so easy. Staff inviting and very helpful. Breakfast satisfying and plenty.
October 26, 2012
Rated 5.0 out of 5.0 by Carol55 Comfortable and good service
Clean room, good service and lovely friendly staff. Good location.
October 18, 2012
Rated 4.0 out of 5.0 by Trix Fantastic staff
The hotel staff were very professional and helpful throughout the stay. They were also very friendly. Natalya at the reception was particularly helpful. I would definitely stay there next time I visit the UK.
September 27, 2012
Rated 3.0 out of 5.0 by captainchaos Location reasonably good, very average atmosphere and food
This is a basic establishment, cosmopolitan in clientele, but plain in apprearance, atmosphere, and facilities. I have stayed here twice, and it wasn't my choice. If it were, I would not have visited a second time.
the location is good, 200 yds rom Canning Town station, so at the hub of DLR/jubilee network. Otherwise, it's a bit of a desert, but then, most docklands hotels are no better situated.
The rooms are basic, comfortable, but lack drawers - everything is shelves.
THe breakfast is basic, tinned grapefruit is not my idea of the only fruit for breakfast time. Sausage beans and farily stale scrambled egg does not inspire - no bacon!
Last time, there were complimetary newspapers - not this time - a shame..
September 26, 2012
Rated 3.0 out of 5.0 by elmfri No wireless internet
Seriously, we are living in 2012 and this is a hotel where you have to pay for wifi... I'd rather have that included in the room cost, it is just stupid
September 24, 2012
Rated 5.0 out of 5.0 by markyuk Excellent Value & Service
Pleasantly surprised by the well appointed rooms and free breakfast. Front Desk Staff could not do enough to make me feel welcome. Well done - I am now racking up my Priority Points again!
September 24, 2012
Rated 4.0 out of 5.0 by frozie06 Lovely stay
Extremely friendly and helpful staff. Facilities for wheelchair users - good (apart from rather high bathroom sink, and high door handle/lock to room - regular height wheelchair users should be okay, though). Facilities for Assistance Dogs - good. Bushes within the hotel compound where dog could relieve himself, plus a dog-waste bin just outside the hotel, on the main road.
September 23, 2012
Rated 5.0 out of 5.0 by NigeandDi Excellent room and service
We celebrated our Ruby wedding anniversary with a 5 night trip to London doing the sites and 4 shows. The hotel was very comfortable, we had an excellent room and travel to central London was very easy and quite quick. The breakfast was sufficiently filling to enable us to go through the day without needing to eat until the evening. The hotel could do with varying the breakfast fare as after 5 days of exactly the same three hot items (sausage, scrambled egg and baked beans) it became somewhat boring. The bread rolls and croissants were excellent.
September 20, 2012
Rated 5.0 out of 5.0 by Paralympic22 Great Location for Olympic Parks
The Hotel was comfortable, location was excellent for what we needed to get to the Olympic park and surrounding areas. The response to an issue was very slow and needed to be prompted several times.
(The kettle in the room tripped out the electrics)
However the temp measure was acceptable and supplied without to much of an issue.
September 18, 2012
Rated 4.0 out of 5.0 by Amonn Royal Docks London
Excellent hotel - recommended to everyone, clean, friendly staff and excellent choice of breakfast.
September 16, 2012
Rated 5.0 out of 5.0 by MrEd Enjoyed the Stay
I was in London to attend the Paralympics with a group of American Wounded Warriors, and the accomodations were excellent. The room was neat and clean, and the staff was very helpful. The hotel is walking distance from the Excel Center where several of the Paralympics events were held, and was also walking distance from the train station when we wanted to explore London on our own. While there aren't many choices for dining, the staff had a variety take out menus available and didn't hesitate when asked to call an order in for me. I'd definitely stay there again.
September 6, 2012
Rated 4.0 out of 5.0 by Char29 Great Service and very friendly Staff.
We had a very enjoyable stay and found our stay to be very good value for money. We would have liked bacon to have been included in the breakfast though and more fruit options - that's the only criticism we would make.
September 2, 2012
Rated 5.0 out of 5.0 by Mom1 Great location and awesome staff.
The staff at the London-Royal Docks, Docklands was helpful and polite. They made our visit to the Olympics a great deal smoother by suggesting locations for dinner with our young daughters. They had menus available to order take away and even supplied plates and silverware. The room was neat and clean every day. This hotel was comfortable for our family while still accomodating business persons.
August 20, 2012
Rated 5.0 out of 5.0 by RANGD Friendly helpful staff . Good Room.
Very friendly and helpful checkin/out and quick! Good sized comfortable room, everything there that I needed. Very helpful when we needed early breakfast. Car parking worked well.
Would recommend and will stay again.
July 20, 2012
Rated 4.0 out of 5.0 by john57 Customer Service
This was a comfortable stay and 2 point to mention are -
1. I was not given a receipt for my expenses, I would appreciate it if I could be sent a copy please.
2. I did not enjoy the breakfast menu, there was no bacon, tomato , mushrooms and the general serving area in to small for the people trying to drinks etc in the breakfast peak time.
July 16, 2012
Rated 4.0 out of 5.0 by Zac1 Everything we needed and very good value
We chose the hotel because it was convenient for the Excel centre and found the location met with our expectations from the website description. The staff were welcoming and we had everything we needed for a comfortable stay. There was no restaurant in the hotel but this was no problem as there was a very good Italian restaurant just next door. The buffet breakfast was busy with queues on occasion but the area was well laid out which helped alleviate any problems. If I was paying extra for breakfast, I would expect a greater choice and better quality produce but think the choice offered was reasonable for a complimentary service.
July 14, 2012
Rated 4.0 out of 5.0 by Paulus Nice Hotel shame about area
Lovely stay in a comfortable room, it should great when they finish regenerating the area. Easy access to the city.
July 11, 2012
Rated 5.0 out of 5.0 by TandM Canning Town
The usual high quality expected of HI-X. A very good location for the new eastern London, access by tube and bus is excellent.
July 10, 2012
Rated 5.0 out of 5.0 by Zippy Excellent Hotel In Great Location
We recently had tickets foe a show at the London O2 Arena and living on the south coast decided to stay in London overnight.
We chose the Holiday Inn Express in Canning Town because of it's close proximity to the 02 which is just one tube stop away. We were welcomed by the most curteous and friendy staff who catered for our every need. The price was very reasonable and I would highly recomend this hotel to anyone.
July 10, 2012
Rated 3.0 out of 5.0 by TrevB Nice hotel let down by a single staff member
Booked this hotel for a night out at the Brits nearby.
We arrived a little early having flown in from Dublin, getting a bus to the tube station and the tube to the hotel. We were a little weary.
Asked the receptionist if there was any possibility of a room being available for early check in and were a little taken back with her reaction. Essentially she seemed horrified that we dare even ask given the huge trouble it would put her to. I presume she was having a bad day but have never been faced with such a hostile check in before anywhere.
This unfortunately left a "bad taste in the mouth" for this stay even the hotel was otherwise good.
July 10, 2012
Rated 1.0 out of 5.0 by Nick Shocking
This is a Shocking hotel
Breakfast is dreadful
Rooms Small and cold
Some of the staff were very nice and knoweledgeable -
But overall - i was massively disappointed - considering i stay approx 100 nights per year in a hotel this is clearly one of the worst i have stayed in last 2 years
June 10, 2012