Rated 4.7 out of 5 by 219
Rated 5.0 out of 5.0 by Loong Excellent base for London visit
Service at Staybridge Suites was friendly and enthusiastic. The rooms were large and well appointed, beds comfortable. The breakfast was great, with a choice of high quality continental and hot dishes. Espresso machines for customized coffee. The complimentary laundry room was good to have, but don't wait until Sunday evening - there's a line of extended stay guests getting ready for the next week! It was handy to have the mall/shopping center below the hotel, with access to subway and trains. The area felt very safe, and it was only 15 minutes into the center of London on the subway. The only problem we had was occasional water issue, with hot water only, but they are working on fixing the system. Overall, we were very happy and would stay there again.
July 20, 2014
Rated 5.0 out of 5.0 by Bharathi Value for money
Value for money, good location, good breakfast, kitchen facilities, evening drinks.
July 17, 2014
Rated 5.0 out of 5.0 by Flumpster Excellent service and nights sleep
Fantastic place to stay in London. Friendly and welcoming staff, excellent facilities and a great nights sleep. Lots of carpark at Westfield and easy access to trains and all facilities.
July 9, 2014
Rated 5.0 out of 5.0 by Rocknut1111 Stay
I loved it! I loved it! I loved it! I loved it! I loved it! I loved it! I loved it! I loved it! I loved it!
June 30, 2014
Rated 5.0 out of 5.0 by sukar09 Great location and great service
One of the best hotels i stayed so far. It is worth mentioning about the staff who makes the entire stay a pleasurable one. The breakfast choices and the evening social adds some uniqueness to the hotel. Kitchen staff especially Jordan, Musa ,Marie & Debbie needs to be given credit for managing the food and customers so well. All in all , wonderful home like atmosphere with great food, great location & decent gym. Will definitely try to recommend in to anyone who is looking for a complete package.
June 30, 2014
Rated 5.0 out of 5.0 by Gary77 A Pleasant Surprise
I have already written and posted a review but we were so impressed that I will offer further reflections.
Most impressive was the absolute friendliness of all staff members. They could not be more helpful. If there was an issue, they immediately helped to resolve it. They helped with linens, recommendations for site seeing, suggestions on travel tips. Everyone was high spirited and just extremely courteous and attentive.
June 26, 2014
Rated 4.0 out of 5.0 by Karlimann Staybridge London
Gute Zimmer,schöner Ausblick. ( London) Gute Verkehrsanbindung nach London ect. , nettes Personal, Internet nervt jedesmal neu einloggen bißchen Lahm. TV 2 deutsche Programme wäre mehr drin ohne viel Aufwand.
Ansonsten schöner Aufenthalt.
Früstück ist doch sehr eintönig!
June 26, 2014
Rated 5.0 out of 5.0 by runcommon Would like to have stayed longer!
This was a short stay en route to a Eurostar trip to France. We loved the hotel and its location - convenient for transport into and around London. We had to leave early in the morning so missed the hot breakfast, although cold items were available. Very friendly staff who explained everything. Amazing view from our suite across the skyline of London. The room was slightly smaller than we might have expected and only contained one chair rather than a sofa, which we would have liked. Overall, a pleasant experience - can we have more Staybridges please!
June 26, 2014
Rated 5.0 out of 5.0 by H123467 Great hotel
Very pleasant, clean, lovely staff and great location!
June 25, 2014
Rated 5.0 out of 5.0 by andersho123 Great Stay
I would highly recommend this hotel to anyone visiting London. The location is wonderful with the tube in walking distance of the hotel. The rooms are very nice, clean and really roomy. The hotel is very quiet but felt extremely homey. The breakfast in the morning was a great way to start off your day and having the free laundry facilities was a definite plus. The evening social was terrific and offered a wonderful selection of foods and a nice way to unwind after doing all the touristy stuff in London. This hotel is right across from the Olympic park which my son truly enjoyed going over there in the evening and playing. Lots and Lots to do and see around the hotel.
June 21, 2014
Rated 5.0 out of 5.0 by Gary77 Wonderful Experience
The prior reviews were very compelling but was concerned about travel into London. So, as I have stayed in Staybridge Suites before we decided to go with a brand we knew. We were totally pleased with our 4 night stay. The staff could not be any more helpful and friendly. To name one person, it is Sarah who always went the extra mile.
Breakfast was free with a large variety of hot and cold choices.
The rooms were air conditioned and were exceptionally quiet.
Wifi connection was free , easy to log on, and worked quickly.
Flat screen Apple TV's.
Access to the tubes was really easy, 5 minute stroll, frequent service, two lines in, Central and Jubilee. and a fair price.
The manager obviously knows how to pick and train the staff.
June 20, 2014
Rated 5.0 out of 5.0 by MJW88 Great weekend in London
Had a great weekend staying at this hotel. I'll highly recommend it to my friends and family.
June 18, 2014
Rated 5.0 out of 5.0 by MrsBrightside Shopping weekend with the girls
Stayed here to shop at Westfield and go to theatre in West End in the evening, and what a great location for both. Very near Statford station and easy to get to West End. Also convenient for the Queen Elizabeth Olympic Park. Friendly helpful staff and great facilities, and very reasonable price for London considering the quality of the hotel. Already booking to come back.
June 12, 2014
Rated 4.0 out of 5.0 by DLUK Friendly and nice staff
I really enjoy my stay in Staybridge Suites. Most of the staff are nice and helpful. Thank you very much for your assistance in helping me find my daughter's soft toy. I realised I left my daughter's palm sized , old and tattered teddy bear in the hotel room seven hours after checking out. This teddy bear has very important meaning to my family. Then I phoned the guests service hotline and the hotel staff found the teddy bear for us very soon. My whole family were very grateful for the staff prompt action and we were glad to retrieve it.
Thank you very much !
June 7, 2014
Rated 5.0 out of 5.0 by Alberta1232 Good location
The tube is easy to access from the hotel. The price was much better than staying within the heart of London. The adjacent shopping mall is highly convenient.
June 5, 2014
Rated 5.0 out of 5.0 by MusicMike62 Good location, great staff.
Everyone in the staff was friendly and took care of our needs. The underground is right next to the hotel and two lines pass there; access to central London is very quick. Breakfast is more than adequate, the fruit salad was extremely fresh. Being in a shopping center is also practical. Beautiful view from the breakfast area. I would recommend this hotel to someone visiting London and would return on a next visit. The only little things (and this was minor and did not really affect our stay) were that the bed is not really King size and the pillows were too soft. But this hotel is a great value.
May 30, 2014
Rated 2.0 out of 5.0 by two2gether Good location ---- lovely shower --- bad experience - -- breakfast not worth it
Best thing about this hotel was the location. The room size was good and the shower was lovely with really nice powerful shower like a tropical downpour and luxurious tropical scented shower gel.
However, don't think I would like to stay there again due to the bad experience with dirty sheets on the first night. Although the particular staff member who came to sort the issue out was very apologetic and changed the sheets, the damage was already done. I never had an experience like this any hotel one star or 5 star before. Breakfast was very basic and on reflection maybe should have just got my own ingredients and utilise the in room facilities.... but hey, if breakfast is on offer it should be worth it with a range of items and be open for a longer period (at weekend).
May 16, 2014
Rated 5.0 out of 5.0 by GregGolf Customer Service is second to None!
Upon checking in, Louise made us feel like we were VIP's and treated us like we were family members. Timothy was very helpful with information regarding London Sites that we were going to. He spent a good 45 minutes educating us on how to travel via the Tube in London. Sarah & Shannon were also very helpful with information and answering our questions. The Hotel is very clean. The breakfast is very good with an ample supply of good choices and variety of options. I stay in Staybridge Hotels exclusively in the US. I would rank this Hotel above any I've ever stayed at in the States. The people that work their understand what customer service is all about. Thanks for your super hospitality and the memories I and my daugher with keep with us forever.
May 12, 2014
Rated 5.0 out of 5.0 by Snowy55 Fantastic location
Couldn't have been in a better location with Westfield at your door and rail into Central London or St Pancras 5 minutes walk away. Beautiful views over Olympic Park and the city beyond from the breakfast room. The free laundry facilities were ideal for a longer stay. The suite was always spotless with great kitchen facilities.
Overall a great place to stay
May 3, 2014
Rated 5.0 out of 5.0 by sga44 Great example of a great hotel format
Staybridge Suites are perfect for both short and long stays, for business or leisure travel. This one occupies the top four floors above the Holiday Inn at the Westfield Mall. It is very easily reached (with a little help the first time) from the Jubilee and Central lines, and is perfectly safe for late returns from the West End. The staff were all very friendly and helpful; the hotel was spotless and maintained with pride. Highly recommended.
April 19, 2014
Rated 5.0 out of 5.0 by Arron1986 Complete Hotel Experience - Room, City Views, Ensuite Bathroom/Shower, Breakfast
The hotel was fantastic, everything from the presentation of the facilities to the service you receive from the employees is A Star. The studio rooms was very clean and offered a kitchen and views of London. I personally will be making another booking in the future :)
April 3, 2014
Rated 5.0 out of 5.0 by STWJ Great location, great facilities
Great location within the Westfield Stratford centre.
Good proximity to the tube for links into central London and the O2.
Self service breakfast was Ok served on the top floor with amazing views over the Olympic Park and on to central London. And you can take your room tray, help yourself and bring food back to your room if you want.
Our only gripe was the car service arranged by the concierge, probably should have got out when he needed a sat nav to find Shaftesbury avenue and had never heard of the Queen's theatre.
March 26, 2014
Rated 4.0 out of 5.0 by balsawood101 Pleased we stayed here
A great hotel. We arrived at lunchtime and were able to check in early. The receptionist was great, very friendly. She gave us a great room on the top floor. We had a great view of the Olympic Park and view across the London skyline.
The room was good, the only issue was the shelves in the bathroom needed dusting. It was great having a kitchen with everything you need. There was no noise at night. The breakfast was a simple continental style buffet with some hot items.
Being located at Westfield, there are lots of places to eat nearby.
I would recommend staying here.
March 21, 2014
Rated 5.0 out of 5.0 by JimIS FRIENDLY WELCOME
The hotel is comfortable and is so good for getting around London with tube, train and light railway just minutes away. Cheap parking and easy access. Very friendly staff - always ready with a smile and help. Loads of good restaurants and street food on the doorstep.
March 18, 2014
Rated 1.0 out of 5.0 by Nitin234412 Billing and payment
Hotel staf has to be little honest. they have taken 1000 GPB extra from my card by saying this is holding amount and will be back in account in 4-5 days. but 2 weeks has passed and I have not received my money back. now I am not receiving any response on emails.
February 28, 2014
Rated 5.0 out of 5.0 by Ric17 Fabulous Suites, Great Customer Service & Amazing Views!
On arriving at reception I received the warmest of welcomes by an incredibly attentive and charismatic receptionist. A great start to my stay.
The suite itself was great and everything was in good order. The views afforded from the window were exceptional and I don't think that many hotel rooms in London could match the breathtaking these panoramic views - my room overlooked the Olympic Park and beyond to Canary Wharf.
The variety and quality of the Breakfast Buffet was exceptional. Again., this was enhanced by the services of very friendly, professional staff.
I would highly recommend this 'hotel' to other IHG members who would otherwise choose the more established brands such as Crowne Plaza. This stay has opened my own eyes to the world of Staybridge Suites.
A very happy guest.
February 16, 2014
Rated 4.0 out of 5.0 by Tracey46 Home from Home
Stayed over a weekend in a Studio king. Check in effortless. Very comfortable room with Microwave/convention oven dishwasher, sink and utensils to cook around a basic meal. Fridge . Spacious airy and bright room. Bathroom is limited to a shower which was disappointing. Comfy bed, towels average quality and basic toiletries provided. Breakfast buffet was good and the area has a home from home kitchen feel, where you can mull over a recipe book, which are provided in the area. Tea and coffee available if you require during the day. No housekeeping service provided, however, if you wish they will organise for you in an instant. I consider this a pre requisite but I can understand that this is a nod to guests who don't wish to be disturbed and staybridge cleverly market it this way. Great free laundry facilities should you require and good gym over looking the stadium. The staff were amazing, courteous, polite, helpful and very friendly, especially Nicholas who could not have done more to make our stay memorable and very comfortable.
On the doorstep of an amazing shopping and leisure centre with excellent transport links.
A really comfortable enjoyable stay. I have awarded 4 due to the lack of tub and housekeeping , however, if you want a very comfortable stay with great service and great access to London, plus fancy a bit of shop, you won't go far wrong here.
February 14, 2014
Rated 5.0 out of 5.0 Home in London......finally!!
Chloe at reception with her beautiful smile and charm was an indication of better things to come.
Check-in was swift and excellent and as requested, I was granted a very early check-in! Thank you very much.
Excellent suite, but the sofa needs a bit of maintenance as it is slowly digging in on one end.
My only problem was the absence of Sky Tv to watch the premier league matches.
Please endeavour to make Sky Sports available for footies to keep up with the game.
However, the kitchen was excellent and well-stocked, I could even cook and eat Nigerian meals.
I guys at check-out were extremely excellent and very professional, also the lady at concierge was very helpful.
I will be back there tomorrow to stay for a week!!!!!
Excellent accommodation in cramped-up London!
February 5, 2014
Rated 5.0 out of 5.0 by amelia1 outstanding service from rabia
I had a great stay! the hotel is very modern and the cleansiness of the hotel and bedrooms are immaculate. Very quick and effecient check-in, I was acknowledged as a platinum member and offered free wifi access code, easy access to london attractions, westfield shopping centre right outside...even better to shop, watch a movie, and to a variety of places to eat.
Rabia and chloe made me feel very welcome and has made my stay a very good one...Thanks Rabia for your wonderful service, I hope to see you on my next visit. Helen and debbie were awesome, very friendly and helpful. I had a very pleasant stay!!!
January 14, 2014
Rated 5.0 out of 5.0 by Stuart36 Nice Concept
These suites offer a nice alternative to hotel rooms and i realy enjoyed my stay - thank you
January 13, 2014