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Rated 4.3 out of 5 by 204 reviewers.
Rated 4.0 out of 5.0 by Good view and great location Stayed here for the Paralympics so the location was superb. Hotel clean and comfortable. Great view of the Olympic Stadium from the 6th Floor. Breakfast was very good - lots of variety and all the English Breakfast items were hot. Unfortunately could only get a Smoking Room which wasn't ideal but it was the Saturday night of the last weekend of the Paralympics so the hotel was full and they couldn't swap my room. Only suggestion would be to have the breakfasts earlier on a Sunday when a big event is on as we missed the start of our game! Would stay here again to visit the East of London. September 17, 2012
Rated 2.0 out of 5.0 by We asked for Handicap assesable. This room was not. Hotel rooms small with no room for a disabled person. The hotel people were not able to help. Poor quality. September 16, 2012
Rated 4.0 out of 5.0 by Good location. Good buffet breakfast choices We stayed here one night when visiting the Olympic Stadium. The location was great for this and has good transport links into and around London. The room was great although I agree that the mattresses are too soft and need replacing. There was no noise and we had a good nights sleep. Breakfast options for the buffet breakfast were good and there was plenty of table space when we were there. Staff were helpful on reception but bar service was very poor as it was busy due to arrivals for the Olympics. September 16, 2012
Rated 3.0 out of 5.0 by Worst nights sleep We stayed between Paralympic events. The O2 and then the Olympic Stadium and the location was perfect. The guy on reception was really helpful and pointed out the quickest way for us to get back to the O2 and helped us beat the crowds. Breakfast exceeded our expectations. We have stayed at a few Holiday Inn Express' and this was by far the best breakfast. The big negative point for us was the bed. The room and the bathroom themselves were fine, but the bed was so uncomfortable! It was so soft and sagged badly in the middle. I spent the night holding onto the edge so I didn't roll over. We even went to try the sofabed in case that was better, but that was broken so wasn't even usable. Please change your mattresses! September 12, 2012
Rated 5.0 out of 5.0 by Comfortable and good service from staff Stayed as attending Paralympics, hotel staff very helpful on directions to alternative entrance as I am disabled. Room excellent and comfortable. Slept well and no noise. Breakfast good choice and staff again helpful by carrying my tray for me. Would stay again if attending Olympic village or Westfield shopping centre.. September 10, 2012
Rated 4.0 out of 5.0 by Convenient for buses Not a great night sleep as the beds are rather soft and the quilts and sheet are small but overall a good place to stay with many connection options to all of London. Stratford bus station is 2-4 minutes away by any of several buses that stop just by the Hotel. There are then links by bus, tube, DLR and high speed train to St Pancras or just spend your time walking and shopping at the amazing Westfield Shopping Centre. Wifi charges far too high, it should be free with the prices charged! September 7, 2012
Rated 2.0 out of 5.0 by Decent stay but service left a lot to be desired short weekend stay, when i tried to checkin, didnt get a non smoking room as requested so had to wait till the staff could get me non smoking room, the staff was quite rude and unhelpful to another guest in front of me. felt sorry for him. brought a drink at the bar and it had an insect in it!, the fire alarm was falsely activated at 5 in the morning! the staff had no clue what to do. after half an hour and all the guests getting anxious they finally said its a false alarm, the window didnt shut properly, being a road side location it was quite noisy!, over all would not recommend to any one September 2, 2012
Rated 4.0 out of 5.0 by Parking I found parking very difficult and object to the charge of Pounds 20 per night to park when there are only 10 spots which are extremely difficult to mavoevre in. When i arrived I told the desk I was considering moving somewhere else when the only spot was in handicapped parking ,which is used all the time when I am not handicapped. August 30, 2012
Rated 3.0 out of 5.0 by Great Service Excellant service and friendly staff. For the few pounds extra I would stay at the Holiday Inn adjacent to the Olympic park which has free wifi and a small gym along with a better selection for breakfast. July 24, 2012
Rated 5.0 out of 5.0 by HIE Stratford This was a lovely hotel, very clean. The rooms are spacious and the staff were extremely friendly July 18, 2012
Rated 4.0 out of 5.0 by Always a good stay at holiday inn stratford. I always enjoy my stay here, I use it when I am in London for business. Rooms are always clean, staff are always friendly and accommodating. The only thing which would make my stay better is if the rooms had fridges. July 14, 2012
Rated 4.0 out of 5.0 by Clean modern accommodation convenient to underground. Clean new room and facilities with a 10 minute walk to the Stratford underground station. Helpful staff and a large breakfast (included in the room rate). Huge new shopping centre nearby and sufficient pubs and reataurants about the area. Overall, a good choice for basic, clean, comfortable and affordable accommodation within London. July 12, 2012
Rated 4.0 out of 5.0 by trip to the shops excellent choice for this end of london and for shopping at westfield. The hotel is let down by its proximity to a very large and busy and noisy road which is constant throughout the night - the family didnt really get much sleep at all. Breakfast is self service and wow so much to choose and all fresh etc - such a delight. Hotel staff excellent, helpful, and customer centric - couldnt ask for more from them. Check in and out so easy and hassle free - even though the hotel was full. July 11, 2012
Rated 3.0 out of 5.0 by checking in checking in was pretty abysmal - one relatively difficult customer ahead took up one staff member's time - could have been dealt with better - but all the time other check-in desk manned but system not working - great - all this time several members of staff came and went - could see queues forming but didn't pitch in to help - didnt seem to be doing anything else - so we customers just kept waiting - very frustrating. You need to train your staff better - how to deal woith customers and system better - plus how to be flexible so they can check customers in durinbg busy times - and deploy more of them at busy times. There are competitors that do this well. July 11, 2012
Rated 1.0 out of 5.0 by No Priority Club recognition whatsoever Terrible hotel. No mention of Priority Club. No newspaper, late check-out or wake-up call offered. Building work taking place inside and out. Full of loud, drunken men - was terrified in the lift when four of them got in all carrying 4 bottles each - all bought at the bar and being taken back to their room. Receptionist was serving at the bar when we got to reception - had to wait 10-15 while he finished serving the drunken men. July 10, 2012
Rated 5.0 out of 5.0 by No request too much Very helpful staff, excellent wheelchair accessible room and en suite but three weeks before the Olympics and price 4x the usual - too high. July 10, 2012
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