Rated 4.3 out of 5 by 148
Rated 4.0 out of 5.0 by Kunju Good service, comfortable stay
Good hotel. A bit to walk after late night shows and shopping
December 2, 2013
Rated 1.0 out of 5.0 by AdieT CONSTRUCTION WORKS AT THE REAR OF THE HOTEL
This is a well located hotel, within walking distance of some of the major sights in central London. I stayed on business and arrived late - friendly staff, welcoming reception area and a clean and tidy room however, I woke at 6:30 to the most awful noise. The windows of the room were literally shaking. I complained to the staff and thankfully, Charlie the customer services manager was really apologetic and extremely helpful, pointing out that although it’s not the hotel’s fault, he was doing his best to manage the situation.
I recommend either a room in the front of the hotel or avoid for the time being until the work is finished.
November 29, 2013
Rated 4.0 out of 5.0 by dreamingandscheming For one night only
Generally pleasant stay with rooms being very comfortable...beds good...the only downside was the so called free breakfast as I had to ask for replenishment of many items which had run out...This took far too long and a fair few people werent impressed . Dining area refurbishment very poor in my opinion ; bare walls floor and mostly plastic uncomfortable chairs . the previous decor was really nice...will not be returning...
November 27, 2013
Rated 4.0 out of 5.0 by Gins Friendly and helpful staff
Hotel was in a convenient location, breakfast hours were great, staff was very accommodating to our requests for help in handling excess luggage. Computer access is lobby was helpful- only (minor) complain is lobby is cold due to door opening directly to outside.
November 25, 2013
Rated 5.0 out of 5.0 by Dedney Very friendly and helpful staff
Front desk staff was very friendly and interested in helping us enjoy touring London during our time there.
November 22, 2013
Rated 4.0 out of 5.0 by WelshWizard Excellent Staff
Service excellent, Staff were very keen to ensure we had a good stay. They catered for a gluten free breakfast. They were extremely pleasant and very friendly. We had booked four rooms and they ensured they were on the same floor.
November 17, 2013
Rated 5.0 out of 5.0 by PollyP Remembrance Day and Lord Mayors show
We stayed for two nights at the holiday inn express in Southwark, we found the staff very welcoming friendly and helpful. It was easy getting around London as we were very near to at least two tube stations. I would have no hesitation in recommending this hotel to others and would certainly stay here again.
November 14, 2013
Rated 5.0 out of 5.0 by Karajr3205 Excellent location and service
I stayed here with my 2 sons. One of whom has autism. We were made to feel extremely welcome from the minute we arrived. Staff are very friendly and keen to help with my questions about onward travel. Our room was very comfortable, with everything we needed. The shower was really good and spacious. Luggage room available, which I didn't need on this occasion, but would definitely be useful on future stays. Would definitely stay again and recommend to others
November 13, 2013