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Rated 4.4 out of 5 by 359 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service I can't remember the policy here but a concern I have is the hotel policy to keep 100% of deposit which is the entire stay if you have to make a change in plans. October 9, 2014
Rated 3.0 out of 5.0 by Great location The location got this hotel is great, in the midfield of so much. We knew it was a new hotel and there may be some teething problems and we were not disappointed. Breakfast was a bit cold. The cleaners were eager to get into the room (they knocked on the door before 9am). There was a bit of confusion over the room rate. Not big things, but just a bit of an irritation. Plus points include a good room, free wifi and computers, and friendly staff. October 9, 2014
Rated 4.0 out of 5.0 by clean & tidy staff excellent bedroom clean shower good breakfast above average October 8, 2014
Rated 4.0 out of 5.0 by Friendly service Thank you for the excellent service provided by the front desk service her name is Jennifer. October 8, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express we have stayed in We stay away for business and leisure across all brands and standards of hotel, we chose the Holiday inn Express Southwark on this occasion due to its location. It is the best Express we have stayed in, and service wise, couldn't fault it. From the help with our room requests/ reservation (thank you Jennifer and Elena), and throughout our stay, service was friendly and efficient. Housekeeping throughout was excellent; and the breakfast definitely the best we have had in an Express (often can be a bit hit and miss but not here); quality and choice for an Express was extremely good. Having managed in hotels for almost 20years, I know how much hard work goes into a providing a clean, well run hotel, offering excellent service.... Well Done to all the team, great job!! October 8, 2014
Rated 5.0 out of 5.0 by Great customer service and location Nice remodeled rooms, friendly, helpful staff and excellent location. October 7, 2014
Rated 5.0 out of 5.0 by Comfortable stay Long time customer of Holiday Inn Express, the hotel fully met my expectations in respect to comfort, location (very near the Thames and subway station), and breakfast variety. October 2, 2014
Rated 4.0 out of 5.0 by Simple, affordable, comfortable Recommended for short stay in central London. Well connected by bus, train and cab. Totally Wi Fi, fast connectivity. Minimum staff, good work . October 2, 2014
Rated 5.0 out of 5.0 by Good local Hotel It was quiet and close to the tube station. The neigborhood shuts down on the weekend. But not many restaurants nearby. September 29, 2014
Rated 2.0 out of 5.0 good location - no recognition for IHG club members - no complementary water - no help from reception for tour business and no concierge - bad room that is facing new construction where noise - no restaurant - no large varaities for breakfast - no room service - no good attention for cleaning room even with note at door or asking reception. Waited for 6 hours to clean the room. - no good welcome when arrived at hotel even after long trip - we couldnt check in before 11 am -no assistance for any touring arrangments. September 29, 2014
Rated 4.0 out of 5.0 by Comfortable hotel; excellent location Great location; short walk to river front and Southwark Tube Station. The hotel is very clean, comfortable and the staff are friendly and helpful. September 25, 2014
Rated 5.0 out of 5.0 by Gutes Hotel Sehr gutes Hotel. Durch seine zentrale Lage hat es eine gute Anbindung zu allen öffentlichen Verkehrsmitteln. September 25, 2014
Rated 4.0 out of 5.0 by Average experience Thought the room noise (extermal) was too high..especially in the morning as there was building works next door The mattress was too hard and the bed felt flimsy September 19, 2014
Rated 4.0 out of 5.0 by Helpful staff and great room with good facilities This hotel is ideally located for Bankside, the City September 14, 2014
Rated 5.0 out of 5.0 by Comfortable Staff were exceptionally helpful and polite, breakfast staff very attentive. September 11, 2014
Rated 5.0 out of 5.0 by Coimfortable modern hotel Well situated excellent hotel, with helpful attentive staff and modern very comfortable rooms. September 10, 2014
Rated 5.0 out of 5.0 by Great staff and super clean! We loved this hotel! It's less than 5 minutes away from the Tube and close to a bunch of eating places. Also, it's only a 5 minute walk to the Thames River too. So even though it is South of the river, this location is still great and it is easy to get to any tourist attraction from this hotel. I would definitely stay here again. Our only problem was that our room was cold, but the staff is extremely accommodating and helped us with that by providing extra duvets. One of the managers, Paco, is absolutely great! He was the most helpful and definitely our favorite staff member. September 9, 2014
Rated 5.0 out of 5.0 by Superb This has to be the best Holiday Inn Express I have ever stayed in, staff were very friendly. I stayed 2 nights on business with a co worker and we both felt very much appreciated. September 9, 2014
Rated 4.0 out of 5.0 by Excellent staff and very homely Enjoyed our stay at Holiday Inn, Southwark. Excellent room service with easy access to tube station. Very good locationt for taxis, tesco and other facilities. Loved the breakfast.... simple but tasty. Excellent staff who are always helpful. Special thanks to MARICEL for her excellent customer friendliness and making us feel at home. My daughter and wife want to visit London again and stay only at Holiday Inn, Southwark. CONGRATS AND KEEP UP THE EXCELLENT CUSTOMER SERVICE. September 6, 2014
Rated 5.0 out of 5.0 by Will use again A good location. Very polite, friendly and polite staff. September 5, 2014
Rated 5.0 out of 5.0 by Comfortable Everything was perfect. Only wish this and other properties in Europe had wash cloths in the bathrooms, as part of the bathroom towels they provide for the guests as they do in all properties in USA. September 4, 2014
Rated 5.0 out of 5.0 by Good hotel, comfortable room and well located Stayed here for two nights and would definitely book again if spending more time in London. Location was good, with tube stationswithin easy walking distance. Also easy to walk into central London. Close to Borough Market , and a few bars and restaurants. Breakfast in the hotel was very good, better than other similar priced hotels we have stayed at in the past in London. Friendly staff on reception and at breakfast. September 3, 2014
Rated 5.0 out of 5.0 by Servicio amable y cercano La atención al cliente fue cercana y amable en un trato parecido más amigable más que frío. Respondieron a cual quier duda correctamente del tipo: qué medio de transporte coger para llegar a..., o qué bono es más adecuado para hacer tal tour..., dónde puedo encontra tal cosa... September 2, 2014
Rated 5.0 out of 5.0 by very helpful and welcoming staff the staff who went the extra mile to make our stay pleasant. September 2, 2014
Rated 5.0 out of 5.0 by Loved It On arrival, the reception was warm friendly and helpful. All the rooms "3" were just as requested. We stayed for 2 nights, breakfasts were great, especially for my 4 grandchildren,11-13 years old, they loved the hotel. 10 minute walk to Southwark underground station, and then 10 minutes to all that London offers, so easy, try it. I have to say, that ALL of the staff were really friendly, .Loved It. September 1, 2014
Rated 4.0 out of 5.0 by Good B Good ,clean functional hotel. Staff attentive, room new (ish), but very clean and good beds. all in all a good place to get your head down and well positioned property. September 1, 2014
Rated 4.0 out of 5.0 by Central Location for Sightseeing Trip Perfectly located for a short stay in London with my son. September 1, 2014
Rated 5.0 out of 5.0 by London visit my dad booked the room for me and my partner as an extra 21st birthday gift as we were original,y coming just for the day. so it was a nice surprise . it was a clean room we wanted for nothing,they even gave us a toothbrush and paste . we would book this room again August 31, 2014
Rated 5.0 out of 5.0 by Excellent stay! Very happy about our stay. Staff very friendly and helpful. Good situation to reach all areas of London with tube. Very good breakfast. Quiet room large enough for a family. Rate was excellent. I would definitely come back again. August 30, 2014
Rated 5.0 out of 5.0 by Straight forward experience with no problems We stayed here for two nights and it was a straight forward experience with no problems August 30, 2014
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