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Rated 4.3 out of 5 by 333 reviewers.
Rated 4.0 out of 5.0 by Friendly and helpful staff Hotel was in a convenient location, breakfast hours were great, staff was very accommodating to our requests for help in handling excess luggage. Computer access is lobby was helpful- only (minor) complain is lobby is cold due to door opening directly to outside. November 25, 2013
Rated 5.0 out of 5.0 by Very friendly and helpful staff Front desk staff was very friendly and interested in helping us enjoy touring London during our time there. November 22, 2013
Rated 4.0 out of 5.0 by Excellent Staff Service excellent, Staff were very keen to ensure we had a good stay. They catered for a gluten free breakfast. They were extremely pleasant and very friendly. We had booked four rooms and they ensured they were on the same floor. November 17, 2013
Rated 5.0 out of 5.0 by Remembrance Day and Lord Mayors show We stayed for two nights at the holiday inn express in Southwark, we found the staff very welcoming friendly and helpful. It was easy getting around London as we were very near to at least two tube stations. I would have no hesitation in recommending this hotel to others and would certainly stay here again. November 14, 2013
Rated 5.0 out of 5.0 by Excellent location and service I stayed here with my 2 sons. One of whom has autism. We were made to feel extremely welcome from the minute we arrived. Staff are very friendly and keen to help with my questions about onward travel. Our room was very comfortable, with everything we needed. The shower was really good and spacious. Luggage room available, which I didn't need on this occasion, but would definitely be useful on future stays. Would definitely stay again and recommend to others November 13, 2013
Rated 4.0 out of 5.0 by very good location and service not only close to the underground, you can even walk to the main amenities in London. staff nice & helpful November 9, 2013
Rated 5.0 out of 5.0 by First rate customer service We wanted a central London hotel, close to transport links, and with a car park. This hotel fulfilled all of those needs admirably, and surpassed our expectations in terms of the stay. We arrived around midday, and headed to reception to check whether we could park our car, even though we couldn't check in. Reception staff were incredibly helpful, and even tried to contact housekeeping to see whether our room was ready yet, albeit to no avail. It wasn't, but we completed the check-in process, short of checking in, then! The car park is bijou, but there were plenty of spaces whenever we went to it, during the course of the weekend. At a cost of £22 per day, it wasn't cheap, but it was secure. Taking into account the cost of driving three of us + parking against train fares for the three of us, it still worked out as a saving. Word of warning: the lift is very slow, and it arrived in the car park in the basement three times in succession full of guests, meaning that we waited about 15 minutes for the lift! There is no other pedestrian exit from the car park, and no stairs accessible from there. Our room was a good size family room, with two doubles, the second being a comfortable sofa-bed. It was quiet, in spite of over-looking the street, and provided a glimpse of St Paul's Cathedral, if you knew where to look! The room was clean, and the beds comfortable, affording a good night's sleep for all. Breakfast was the usual Holiday inn Express fare, and was much enjoyed. The hotel was ideally situated for our purposes, being a ten minute walk away from Waterloo Station, London Bridge Underground, and Blackfriars (even closer to Blackfriars Overground). We also walked to St Paul's Cathedral in about twenty minutes, and could see the London Eye from Blackfriars Bridge. Although we didn't use, the road outside the hotel is a bus route, including a direct bus to the West End. I would have no hesitation in staying here, either for business or, as in this instance, for leisure with family. November 5, 2013
Rated 5.0 out of 5.0 by Excelent experience I have siente a very good time at Southwark. The staff...THE BEST October 23, 2013
Rated 5.0 out of 5.0 by Stuart and Carol.Markfield.Leicestershire The main purpose of our visit to London was to see a play at the globe theatre.Our stay at the hotel made this a perfect weekend.Only a few minutes walk away.Hotel clean and comfortable.Staff very friendly and helpful.The rest of London of course is also within very easy reach.Would recommend. October 16, 2013
Rated 5.0 out of 5.0 by Comfortable Beds but small room My daughter and I enjoyed our week in London. We always stay at Holiday Inn Express whenever we travel. This was our first time to stay at one outside the U.S. Our room was clean but very small. We thought we would get queen size beds but we got twin beds. The beds were comfortable but small. Also there was no microwave or refrigerator or clock in the room. We appreciate the good breakfast each morning and were glad to have some choices that were gluten free like eggs, fruit and yogurt. The staff was always friendly and helpful. We were glad that the hotel was in an area that was fairly quiet at night and it was close to the tube. We enjoyed using the tube each day to take us to the places we wanted to see in London. We were glad to find out that we were just a couple blocks away from "Leon," a very good restaurant that serves healthy gluten free food. We were also close to a nice grocery store where we bought snack foods. October 10, 2013
Rated 5.0 out of 5.0 by Great Staff My first time in London, the staff was so helpful in my stay and also information about travel and site seeing. Thank you Charlie and staff. Ken October 6, 2013
Rated 5.0 out of 5.0 by Really great stay Our room was ample in space and nicely furnished. The breakfast items were plentiful and complete. The staff overall was really friendly and helpful. We would stay here again as a first choice. October 4, 2013
Rated 5.0 out of 5.0 by Good beds Expected little more cold choice for breakfast-no cold meat as in some Expresses but couldn't fault rest of hote . Why doesn't a second chair get provided in rooms,I get a bit fed up sitting on bed all the time! This is a comment for all hotels in chain, not just recent visit.n October 4, 2013
Rated 5.0 out of 5.0 by What a fantastic stay We cannot say enough about the friendliness and helpfulness of the staff. They were absolutely fantastic, and made our first stay in London far more comfortable than it would have otherwise been. Highly recommended! October 2, 2013
Rated 5.0 out of 5.0 by London Tourists If you plan to visit London, like to walk, wish to explore the lower portion of London's Square Mile, then the Holiday Inn Express makes for a great launch point. Easy access to BlackFriars bridge and the southbank Thames riverwalk allows for one to travel by foot to Borough Market/Southwark cathedral on one end of the riverwalk, and to London Eye/Westminster Bridge/Parliament in the other direction. Across the BlackFriars bridge is the Tube station to all parts of London. Across the Millenium bridge and you are at St.Pauls and up to the London Museum. The Big Bus can be caught at Westminster Bridge or at the Embankment, all easy walks from the H.I.X.Southwark. Room accommodations are comfortable, air conditioned/heated, and perfect if you plan to be out most of the day and need a place to shower and get a good night's rest. Enjoy London and the H.I.X Southwark! October 1, 2013
Rated 5.0 out of 5.0 by Excellent Accomodation at extremely reasonable prices Staff more than welcoming, very helpful, caring & had impeccable manners. Hotel extremely clean. Rooms good size. Great disabled facilities in room. Hair dryer and tea/coffee facilities in room. Lots of places to hang/store clothes. Lift was a little snug for me and my electric Powerchair. Breakfast was fabulous, excellent choice of hot, continental, cereals, fruits, plus hot & cold drinks. Computers for guests to use, free wifi in hotel. Would stay there again. Only downside is that it's not closer to Westminster area. Fantastic value for money. Me, my husband & son shared a room and the staff were kind enough to ensure the bed for my son was comfortable. Honestly can't fault the hotel. Our family were really impressed & pleasantly surprised with the style of the hotel. September 25, 2013
Rated 5.0 out of 5.0 by Wanted to stay longer Really enjoyed our stay here! The reception staff were fantastic. Our room was a good size, very clean and quiet. Our daughter loved her sofa bed. Was able to park in the underground car park no problem (first come first served). Has space for about 8 cars or so. Extra £22 per night. Great location close to the heart of London. 5 minute walk to Tate Modern. Good chinese restaurant across the road. Breakfast good - could have been hotter though, but plenty of it and included in the room price. Hot food included scrambled egg and sausages but no bacon. 2 Mac computers in dining area for free internet access. Will definitely go back. September 20, 2013
Rated 5.0 out of 5.0 by Very clean and comfortable Room very clean, 2nd time stayed and better than remembered. Stayed in family room both times which contained double bed and pull out sofa which was fine for an overnight stay. Breakfast great with plenty of choice and could have as much as wanted. Would definitely use again if required for A London visit. Staff very friendly and helpful. September 19, 2013
Rated 5.0 out of 5.0 by Quick trip to London You know what you get and what you get is of a good reliable standard without frills - just the ticket for a single night or two. A conveniently located base for what we wanted to do and a comfortable place to stay after a day's sightseeing. September 10, 2013
Rated 5.0 out of 5.0 by Good choice Holiday Inn Express so basic but the rooms were clean and the staff friendly. Tea and coffee in the room. Nando's restaurant short walk away, close to Southwark tube station September 10, 2013
Rated 3.0 out of 5.0 by Building Work I have stayed at the Southwark HIE numerous times and personally prefer staying at the back of the hotel but not this time; the builders at the back seem to have forgotten they don't start until eight. Off loading scaffolding at 7.30 followed by pneumatic drills at 8.00, JOY. Otherwise nothing different to report. September 9, 2013
Rated 4.0 out of 5.0 by Tourist Sightseeing We (two adults and one child) have visited London for three days. The location is very good to visit the London Eye, Big Ben and House of Parliament. Bus station and Underground were in the neighbourhood. The personal was very helpful, socket adapter could have been lent by deposit. Breakfast was fine and tasted well. The family room (room with bed and additional sofa with bed function) was clean. The only negative was the bad condition of the sofa bed. September 8, 2013
Rated 4.0 out of 5.0 by Great place in London This hotell offer good value for money and with good location near tube stations and walk over themsen. Good breakfast and comfortable rooms with good ac! Service minded staff and friendly. Good cleaning. A plus for a choice of pillows of your taste! September 8, 2013
Rated 4.0 out of 5.0 by Great service, great location Thanks for letting us check in the morning! This gave us a great start to the day after an early flight to London. Centrally located, easy to get everywhere. Thanks!! September 4, 2013
Rated 4.0 out of 5.0 by Good value, pleasant staff Recommend for one night stay, not too hot, good furnishing, plenty of tea and coffee. However no bath, very noisy building site next door (though work did not start until 8.00 exactly!) Breakfast good without being special. September 3, 2013
Rated 5.0 out of 5.0 by Good value in a central location Enjoyed an excellent 2 day stay in August. Hotel is very well situated for sight-seeing and close to many bus routes and underground. Rooms were good with air-conditioning. Breakfast was fine. The manager was very 'hands-on' and was high profile around the Reception area. He went out of his way to be helpful and took time to speak to his guests and offer advice. August 31, 2013
Rated 5.0 out of 5.0 by Great London Hotel We loved everything about this hotel and it enhanced our visit to london. Great location, easy to get to, very helpful and friendly staff, lovely clean and well stocked rooms, great buffet breakfast, lovely coffee, decent price for London, walking distance to London Bridge where there is a huge choice of restaurants and coffee shops and things to see including the best views of London and the river Thames. August 31, 2013
Rated 4.0 out of 5.0 by Quiet room to get some kip! I was working a nightshift close to the hotel and booked a room for extended night i.e. to 19:00 for extra £50 so I could get some sleep after working all night. The hotel was brilliant. Gave me a very comfortable room at the back of the hotel where it would be quieter away form the main road during the day. They also arrange for the housekeeping staff not to hoover etc. outside my room while I slept.` Brilliant service! Thanks. August 31, 2013
Rated 4.0 out of 5.0 by Comfortable room and great staff Overall excellent experience. Room was slightly small for 3 adult people but overall OK. Greatest staff of all!!! My husband lost a ring in the basin and they succeed in getting it back!!! Huge breakfast, room to relax, free wi-fi. who cold ask for anything more? Thank you all, guys! August 28, 2013
Rated 4.0 out of 5.0 by Friendly staff This is the most expensive basic Holiday Inn express I have stopped in, with a very small lift. The staff were excellent, I was working nearby and the staff was providing breakfast for me well before the official serving times and the customer care was excellent, they made the stay very enjoyable. There is a microwave and ice machine near reception. The hotel is well positioned for sightseeing of London city centre. The houses of Parliament is only 10-15 minutes walk away. Waldorfandstatler August 25, 2013
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