Rated 4.3 out of 5 by 147
Rated 1.0 out of 5.0 by AdieT CONSTRUCTION WORKS AT THE REAR OF THE HOTEL
This is a well located hotel, within walking distance of some of the major sights in central London. I stayed on business and arrived late - friendly staff, welcoming reception area and a clean and tidy room however, I woke at 6:30 to the most awful noise. The windows of the room were literally shaking. I complained to the staff and thankfully, Charlie the customer services manager was really apologetic and extremely helpful, pointing out that although it’s not the hotel’s fault, he was doing his best to manage the situation.
I recommend either a room in the front of the hotel or avoid for the time being until the work is finished.
November 29, 2013
Rated 4.0 out of 5.0 by dreamingandscheming For one night only
Generally pleasant stay with rooms being very comfortable...beds good...the only downside was the so called free breakfast as I had to ask for replenishment of many items which had run out...This took far too long and a fair few people werent impressed . Dining area refurbishment very poor in my opinion ; bare walls floor and mostly plastic uncomfortable chairs . the previous decor was really nice...will not be returning...
November 27, 2013
Rated 4.0 out of 5.0 by Gins Friendly and helpful staff
Hotel was in a convenient location, breakfast hours were great, staff was very accommodating to our requests for help in handling excess luggage. Computer access is lobby was helpful- only (minor) complain is lobby is cold due to door opening directly to outside.
November 25, 2013