Rated 4.0 out of 5 by 226
Rated 5.0 out of 5.0 by traveller20130 Great option for a London short break
My young family and I enjoyed a two night break in London, staying at this hotel. The room was just what we needed and the breakfast excellent. The hotel is not the largest, but it is very reasonably priced by London standards and well located. Pimlico underground station is a couple of minutes' walk away and there are some nice restaurants close by.
What really made our stay, however, was the friendliness of the staff. I travel frequently on business worldwide and it makes such a difference to come across a hotel where the staff put you at your ease in the way that everyone did with us throughout our stay.
October 15, 2013
Rated 5.0 out of 5.0 by Propane1075 Fabulous Staff
On a scale of 1-10 the staff was an 11! They went out of their way to make our stay a fabulous experience.
October 6, 2013
Rated 4.0 out of 5.0 by DDHH The right room
I have stayed at the HIE Victoria several times recently, the staff are always friendly and willing to help and the place is always clean. The key to a good night at this hotel is all about getting the right room.... I found it on this visit but won't be saying which one. Ask for one at the rear of the hotel to get a good nights sleep, it can be noisy at the front but if that doesn't bother you then the rooms are fine.
October 4, 2013
Rated 4.0 out of 5.0 by LaurSal16 Price/quality is this a very good hotel
My daughter and I stayed for 2 nights in this hotel.
The room is small but for 2-3 nights excellent. Very friendly staff and very good breakfast with different cereals, fresh fruit , different type of yohurts, croissants... more than enough !
Hotel is very close to the subway -> Victoria line directly to Covent Garden, Picadilly Circus. We enjoined our stay a lot and will for sure come back to this hotel !
October 4, 2013
Rated 3.0 out of 5.0 by BlueFox Good friendly staff, Small room
Close to Pimlico underground station and with good bus route connections to the centre. A short walk along the Thames to Westminster.
Accommodation consisted of a small room and the facilities were limited. The breakfast room became crowded and the bar area was small.
The staff were friendly and helpful from check-in to the end of the stay, responding quickly to maintenance issues.
September 27, 2013
Rated 5.0 out of 5.0 by HeleneandRene Very friendly and helpful people at reception
My husband and I stayed in this hotel in September 2013. The hotel is comfortable and located in a nice and quiet street. The room was pretty small, but then, this is London for you! George and Bimal at the reception desk were very friendly and very helpful.
September 27, 2013
Rated 5.0 out of 5.0 by Aperry Excellent Stay
It was a very nice stay at this hotel.
Everything was just perfect.
Room was clean and tidy and breakfast was adequate and most importantly available early morning.
Will be coming back to stay in future.
September 24, 2013
Rated 1.0 out of 5.0 by Kasie6236 Would not stay again
A big disappointment. Not up to standards. No competitors names given in this review and I am not identifying personal names. So, this is the review.
September 21, 2013
Rated 5.0 out of 5.0 by Sally65ga Our London Experience
This hotel was superb. The Staff was awesome. It started with me having to have my wallet and passport overnighted to them from another location in UK because I had left them in another city. The documents were waiting for at check-in.
The staff greeted me and my family warmly and handled cars to the airport and Eurostar that we requested. They had maps and helped guide us. The staff also helped resolve an issue with my credit card billing efficiently and effectively.
This hotel is very convenient to transportation and we were able to go everywhere easily. Breakfast was very good and the rooms clean and comfortable. The lounge area was a good place for my family to regroup after being on the town all day.
I would recommend them to anyone going to UK.
September 20, 2013
Rated 5.0 out of 5.0 by SuzanneP Fantastic staff and location
The staff went out of their way to make us feel welcome and assist us with any needs. Plus the location was perfect! Thank you for a wonderful stay in London!
September 19, 2013
Rated 5.0 out of 5.0 by tutornan good weekend
An excellent hotel central to what we wanted. Near to Victoria and therefore to many other places via bus, train,, underground and river bus. Staff were excellent and couldn't have been more helpful. Room was ok too although quite warm a fan was installed ready for us so able to sleep. Would recommend to others. Pity some of the other guest were not as courteous as the staff.
All round an very good stay and will certainly think of this hotel first when coming to London. Thank you
September 12, 2013
Rated 5.0 out of 5.0 Great Friendly Service
Clean, comfortable room with great facilities. Hotel staff were very friendly and welcoming indeed. Free water on arrival :-) Good selection at breakfast, I would happily stay here again!
September 7, 2013
Rated 5.0 out of 5.0 by AvidTraveller Excellent Location and friendly staff
This hotel is located at a walkable distance from the Pimlico and Victoria stations.
The staff is very friendly and welcoming.
They are knowledgeable about the surrounding areas and can help with your queries.
The rooms are nice, but a little warm during summers.
Breakfast was nice, but could have more verities.
The bathroom was clean, but could have had more toiletries.
It would be nice if they had shuttles for near by tourist attractions.
September 6, 2013
Rated 5.0 out of 5.0 by Peter137 Ticks all the boxes
It is not often that one can write a report on a two night stay at a hotel where it was impossible to find fault. The moment I arrived I was welcomed by my name by reception (it is a small hotel compared to ones we have stayed at before). All the reception staff over the three days that we were there were exceptionally pleasant and helpful. Nothing seemed forced, nothing too much trouble.
We had a choice of rooms and although there was no air conditioning there was a fan in the room and the window could be opened.
We chose a fifth floor room which had a nice view and was very clean and well presented. No fault could be made about the room although the mattress could be improved on. My wife's sister and her husband chose a basement room with twin beds.
The breakfast was more than adequate, although it is best to get there early to avoid the rush. The breakfast room was clean and all the food and supplies well presented and the hot food cabinet easy to access. Coffee was good too! (Only breakfasts provided)
My only concern about this report is that the hotel might become too popular making it difficult to book a room in future. Yes we will definitely go there again.
The hotel suited our stay in London to a T.
Room Tip: It is worth going up for the view, we stayed in 501. Rooms at the front face the road which is a bus route. Rooms at the back are quieter.
September 4, 2013
Rated 4.0 out of 5.0 by Ere130472 Service
Excellent service and very kind to my children.
September 1, 2013
Rated 5.0 out of 5.0 by Mario04 Excellent location at a good price
Location is great- walking distance to a lots of atractions- House of Parliament, Big Ben, Buckingham Palace and surroundings.
The price was the best you can find around the area for a chain hotel.
There is a nice area around ( 5-7 min walk) the hotel with good restaurants and pubs.
The staff was very nice and helpfull.
Room was a little small, but clean.
Definitely, I will come back!
August 29, 2013
Rated 2.0 out of 5.0 by Amandine Very poor service
I stayed in this hotel to be close to Victoria Station, the room was very confortable and perfectly cleaned.
Night auditor and guys at the breakfast were helpful and smiling but the receptionnist on day shift was really bad, he didn't ask if I was member (I am Gold). He didn't say - thank you / - please / - Good bye / - Ask if I need some help with my luggage, absolutely nothing.
He asked me to sign the register card, take the payment and that's IT. No uniform, no badge (only at the breakfast).
August 25, 2013
Rated 4.0 out of 5.0 by JohnandKim2013 Hot Days In London
The Location of the hotel was perfect for visiting London. With a Tube station just a 5 minute walk, access to all of London was easy. There were also some great pubs and restaurants in easy walking distance. The one draw back to the stay, was no air conditioning in the rooms, which made sleeping difficult. They did provide a fan, which helped but it needed to be mounted in the window, to draw in the cooler air.
August 21, 2013
Rated 3.0 out of 5.0 by Crochet Good budget hotel
Good budget hotel. Perfect for cheap accommodation saving money for shopping. Good location although closer to Plimico Station. Good breakfast selection. Negatives : we were in basement room - felt very claustrophobic but room comfort small but ok. Wished we asked to be moved now to another room but ok for one night.
August 21, 2013
Rated 5.0 out of 5.0 by Londongirl2013 Amazing Staff - great value
This hotel is centrally located, of course, just down the road from Victoria station. The room I was in was not fancy but it was immaculate and the shower was excellent! The staff had placed a fan in my room as it was quite warm in London during my stay. I called the front desk to ask if snacks were available and the receptionist asked me what I wanted and brought it to my room. Later, I asked if the bar was open as I wanted a glass of wine before I set out for the evening - she told me the bar was not yet open, so instead she brought a glass of chilled white wine to my room at no charge. From the manager to the receptionist, the staff were incredible and made a lasting impression on this tired traveler who just wanted a hot shower, clean room and a warm reception. The staff at Holiday Inn Express Victoria surpassed my expectations. If you are looking for a very clean budget hotel in a great location with great service, you will find it at Holiday Inn Express..
August 18, 2013
Rated 2.0 out of 5.0 by Crabber28 Disappointing
This hotel is in a good location and should have been ideal for our short three-night visit to the capital. However, the first room we had was stiflingly hot, extremely cramped and not even approaching the standard of the average Holiday Inn Express room.
The bed occupied most of the available floorspace. The welcome letter stated that bottled water and a newspaper would be in the room, neither were - nor were there any teabags or coffee on the beverage tray and we had to ask for them. We asked for a change of rooms the next morning following a sleepless night - we had to have the window fully open to the noise of the city just to get some air in the room and once the early morning flights into Heathrow started it became unbearable. This was dealt with in a friendly and professional manner and the new room, now at the front of the hotel, was much more satisfactory - although still on the small side and still needing the window wide open at night to get some air circulating.
On the plus side, both rooms were spotlessly clean and bottles of water and earplugs were handed out by reception staff without question when asked.
Breakfast was changeable - on the Monday morning there was very little food left after 9 oclock and that was unappetising - overheard another guest being told that there would be no more so we grabbed the last two stale croissants while we could. Tuesday and Wednesday were fine though, the staff regularly ensuring that everything was fresh and topped up in time.
The area is very nice, with a number of small, friendly and reasonable restaurants nearby. It is close to Pimlico underground station and has a useful bus stop just a couple of hundred yards away so getting around is very easy.
To sum up, this hotel has serious problems in warm weather and it was just warm, not hot. I have marked the room and comfort as poor but in reality the second room would be marked average and this would have raised the overall rating a notch. I doubt that we'd rush to stay there again though, for the price it was very poor value even taking London prices into account.
August 12, 2013
Rated 2.0 out of 5.0 by TravelWiz a fair experience ...
The Hotel is in a pretty good location downtown and very close (approx. 5 min to walk) to a Metro Station. Rooms are very small but clean, no air-condition (only a little fan on the desk, TV-set is outdated. Staff friendliness varied strongly: while i was treated very friendly at arrival by the lady in the morning shift, the gentleman in the afternoon shift was very unfriendly, not willing to help with simple enquiries and with an patronising attitude - which is just not acceptable for any level of hotel or service.
August 12, 2013
Rated 5.0 out of 5.0 by Jandem2013 Mid week break July 2013
Really comfortable room for my daughter and I. Very central for sight seeing. Staff very friendly and very helpful. Only complaint would be the lack of air conditioning but how often so we get such hot summers !!! Extra fan available free at the desk along with plenty of ice and water. Thankyou holiday inn for a great stay ...
August 8, 2013
Rated 5.0 out of 5.0 by Gonrossi Valué for money
Everything ok locación fantastic. Staff very profesional & kind.
August 6, 2013
Rated 4.0 out of 5.0 by pallison Good location, friendly staff, but no air conditioning
Handy for Pimlico tube and Vauxhall bridge to Battersea across the river. I was given a room on the top floor at the back, so street noise was minimal, but had to sleep with window open as room was very warm (low to mid 20's outside during the day). I expect this would be uncomfortable during spells of very hot weather.
July 30, 2013
Rated 5.0 out of 5.0 by Dorjee Good Location, Good Hotel - Excellent Staff
On a recent trip, I had to stay in London and chose to stay at Holiday Inn Express London Victoria. Housed in a residential location and at walking distance from the station, the hotel is very convenient. We were received by a friendly receptionist, who offered us a drink when we arrived - very nice gesture. We immediately knew it, we made the right decision.
The room was very clean, spacious and surprisingly quiet considering we were in London.
Following day, when we went for breakfast, again the smiling staff welcome us for breakfast. Breakfast was all free and adequate for our need. Overall a pleasant stay, and we will definitely come back in future.
July 30, 2013
Rated 5.0 out of 5.0 by Suen16 Comfortable, friendly & convenient
Great staff and small but good rooms in a quiet and convenient location, a short walk from Pimlico Tube.
Good value for money for a central London hotel.
No air con, but a fan was provided which definitely helped.
July 25, 2013
Rated 4.0 out of 5.0 by JRJ001 Overall very nice.
Great staff- very helpful and friendly. Good location by a Tube stop. Good breakfest. Good value. No A/C. Avoid during hot weather. No room safe. Free wifi but only with the use of access codes that are only good during a 30 minute window- very inconvenient.
July 19, 2013
Rated 5.0 out of 5.0 by Pat23 Made to feel very welcome
The moment we arrived on a very hot afternoon we were made to feel welcome, the lobby was clean and airy. We had booked into a smoking room which is such an unusual experience nowadays[ we didn't feel like naughty school children!] As it was the middle of the heat wave the room was hot although there was a fan on constantly, but that was not the fault of the hotel but the vagaries of a British summer. When we next have to stay in London we shall come here again. Thank you
July 19, 2013
Rated 3.0 out of 5.0 by poppypurdy Good location
This is a good hotel for location, being a few minutes walk from Victoria. Adequate breakfast supplied in room rates.
We were unfortunate in that after booking a queen sized bed and thinking that the room would be a reasonable size, found that the room was quite small in comparison to the rooms we are usually alloted. We also assumed that the hotel would be non smoking, but the first floor reeked of cigarette smoke which was quite sickening. Thankfully, the room did not smell.
The hotel also proved to be very hot. There is nothing to be done about this, but fans and cooling sprays are provided by management.
July 18, 2013