Rated 3.9 out of 5 by 116
Rated 4.0 out of 5.0 by GilliF Great short stay
Staff were helpful and knowledgeable. They went the extra mile, eg ordering a taxi for us, and advising us about the hotel car park. An enjoyable stay with good facilities.
November 30, 2013
Rated 4.0 out of 5.0 by Helen27267 Excellent Service
This is at least the 6th time we have stayed at Colliers Wood. Only disappointment this time was our room was next to the lift and was very noisy during the 2 night stay.
November 28, 2013
Rated 2.0 out of 5.0 by LisaS123 Rather disappointing
We stayed for one night at the Holiday INN Express and the experience started well with friendly reception staff and the room provided was very spacious and clean. However on our return to the room we discovered there was no heating and it was absolutely freezing! We tried to adjust the thermostate but it could not be altered. I contacted reception and they said that they would see what they could do but it was complicated. I explained that it was -1 outside so could not understand why having heating was complicated. The problem was not resolved and I had to sleep in a jumper as it was so cold.
The following morning we went down to breakfast and rather wished that we had not bothered. There were about 20 people waiting in line to get hot food from one tiny hot plate area I have never seen anything like it in a hotel and will not be repeating the experience.
November 21, 2013