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Rated 3.8 out of 5 by 117 reviewers.
Rated 5.0 out of 5.0 by What I expected Was able to check in early, which i was surprised most places check in time is at 3. Room that i requested was also honored, asked for top a floor away from elevators. Staff members were courteous so were housekeeping maids. Had a 12pm meeting and wanted some peace, quite, and catch some z's and i got it. July 18, 2014
Rated 5.0 out of 5.0 by Friendly Stay We booked the hotel on a last minute basis. We were greeted by a friendly front desk staff member. We were also given a free upgraded room, basically thats all they had left. Good nights sleep will keep this place in mind on our way back up. July 16, 2014
Rated 5.0 out of 5.0 by Well Kept Excellent service, made us feel more at home. Rooms were clean and spacious. Beds were so comfortable didnt even want to get up the next morning. Breakfast was good and host was very nice. All in all great spot after 12 hours of driving. July 16, 2014
Rated 1.0 out of 5.0 by Poor breakfast My stay was spoiled by the breakfast experience. The breakfast choice was very spare, but the real issue was that the fat free milk was off. Unfortunately I did not notice until I poured it out and thick off milk came out. When I checked all the fat free milk was out of date by 8 days. i threw all the milk out and reported it to a staff member whose response was no one told me!!!! Not good. This is the first time I have had this type of issue at a Holiday Inn Express July 13, 2014
Rated 5.0 out of 5.0 by Nice hotel with comfortable suites Really nice hotel and area felt safe. Rooms good, especially as i was upgraded to a suite! Staff extremely friendly and helpful. July 12, 2014
Rated 3.0 out of 5.0 by Room smelled musty. I have stayed at the London, Kentucky facility several times since opening and always have felt the quality and comfort were top notch. The facility is starting to look it's age and may need updating. My wife and i stayed a 'free' night and were unsure of charges since we were not provided an invoice on check-out. As noted previously the room smelled musty and the front desk provided an aerosol spray promptly on request. July 9, 2014
Rated 2.0 out of 5.0 by Not What You Expect from a HolidayInn Very disappointed with my stay at this hotel. It was in line with the majority of the reviews posted. Room was smelly, curtains did not keep light out, and there was no remote for the television. Although I was not directly affected, there was no towel bar near the tub in this handicap room. The fitness room is a joke filled with old and unserviceable equipment. I only stayed here because other hotels nearby would not meet the required government per diem rate. Good Luck. July 8, 2014
Rated 5.0 out of 5.0 by Beautiful Hotel I personally enjoyed my stay at this Holiday Inn. Rooms were clean, staff were very courteous. Purpose of our stay was to get away from home and just lounge around. Very peaceful and quiet during our stay even though it seemed the hotel was completely booked, would recommend top floor. July 6, 2014
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