Rated 3.6 out of 5 by 69
Rated 2.0 out of 5.0 by Bruno69 Needs work on Customer Service
The hotel was overall nice, good location, affordable but the staff were not very friendly or helpful. When we checked in late with 2 little kids, the front desk associate said the crib should be in our room as requested, well it was not and had to go down and ask for it. They did not greet me as a Gold Elite IHG member, just sign and initial here, here and here, elevator is around the corner. Most of the time he sat in a chair with his earphones on listening to music as I had to make numerous trips to the 3rd floor with the luggage and kids stuff.
The morning front desk associate was working the front desk, breakfast bar and walking the 3rd floor to deliver something to a guest's room - very under-staffed and there were no scrambled eggs so I had to wait, go up to my room and back down to get some to find out the eggs tasted like powdered formula. They also ran out of creamer near the coffee pots.
It was not a very pleasant stay...not sure if I would stay there again.
December 4, 2013
Rated 2.0 out of 5.0 by Opiwan Opiwan
Towels were worn and ratty. Staff did not recognize my rewards club membership. Breakfast quality was poor.
December 1, 2013
Rated 5.0 out of 5.0 by LionsMI Great Stay
The staff were very nice and helpful. We got a free upgrade and the room was very nice and clean as expected. Will recommend and be back.
November 23, 2013
Rated 3.0 out of 5.0 by Daniel12 OK hotel terrible front desk staff
The hotel looks recently renovated. The rooms are decent. As far as being up to Holiday inn standards not so much. The front desk guy needs a little training on how to greet and treat customers. He belongs at a crack motel front desk with his attitude.
November 17, 2013
Rated 5.0 out of 5.0 by Nickname21 Wonderful
Clean and friendly staff. Love the beds. Easy to find.
October 21, 2013
Rated 4.0 out of 5.0 by don257 Good stay
We did not get to stay long. We arrived late and left fairly early. It was a typical Holiday Inn Express, no surprises. The young man who checked us in was courteous and recognized our platinum status.
October 17, 2013
Rated 4.0 out of 5.0 by Mike205 Short Stay
Clean quite room, good staff ,good location right off Interstate 40.
October 16, 2013
Rated 5.0 out of 5.0 by GoRider Motorcycle Friendly
Loved it, great customer service, clean rooms, stayed in alot of holiday inns and will continue. Read the reviews before I chose this place and not for sure what the big deal is, for example the bathroom size?? Again in all the holiday inns I stayed this one is no different. Will be back on our next ride through Kentucky.
October 13, 2013