Rated 4.2 out of 5 by 77
Rated 5.0 out of 5.0 by ABritishCanadian Friendly, helpful, dependable - and has been for years
In my first few years of visiting London, I tried several hotels in and around the downtown area. However one day I found the HIX London - and from that day on have never had to choose again. It's not just another hotel. Instead, here you will find staff that genuinely care, and are always willing to go the extra to make your stay special. So many wonderful stories to share about the remarkable kindness shown to me over the years of staying at the HIX London - whether it's Ken who helped me to my room after I was checked out of St Jo's hospital at 4:30am after suddenly falling ill, and the staff who then subsequently checked up on me, whether it's Josh who seems to know absolutely every place to eat and drink around town, whether it's Sarah who sweetens my day with dark chocolate gojis.. This hotel exemplifies everything that is great about this city e.g. on my last trip, they jazzed up the already delicious HIX breakfast with locally produced fruit. It is the only hotel I will stay when in London, and to those visiting the area looking for a place, I recommend it most wholeheartedly. To all the staff at the hotel, my sincere thanks for making this my home-from-home in London.
November 30, 2013
Rated 4.0 out of 5.0 by Hagus111 Christmas visit
Got into London to drop off Christmas presents for the week-end. Overall, the week-end was a good one but on the Saturday night, London got hammered with a snowstorm. The only complaint I have is that a private contractor came to the outdoor parking area and did just the back row of cars. Problem was that when he did this, he left a snowbank that most of the drivers had to dig out from. I would recommend that if the hotel is going to call someone in, they make sure the job is completed. It took me almost an hour to dig out my car and then try to navigate the snow filled parking lot.
November 27, 2013
Rated 5.0 out of 5.0 by Deeee Great customer service and rooms
The staff were excellent and very helpful. Having the complimentary breakfast was terrific and convenient. Fantastic rooms that were well kept and clean.
My only issue is that the TV reception was inconsistent fading in and out over my two night stay.
November 26, 2013
Rated 5.0 out of 5.0 by IHGfan2013 Always nice to return
This is a nice hotel in a great location. Staff is friendly and caring. I always stay here when in London and highly recommend it if you are visiting the area.
Keep up the good work, I will see you next time.
November 26, 2013
Rated 4.0 out of 5.0 by GRRRR Always very friendly and accommodating staff
The location and the hotel is what it is, nothing spectacular.
I am regular here, minimum once a months, but sometimes even 3 times I stay here. What make the stay memorable is the staff, who is always friendly and accommodating.
November 24, 2013
Rated 5.0 out of 5.0 by EM31 Great stay
It was a great experience, just like every time I stay at Holiday Inn
November 22, 2013
Rated 4.0 out of 5.0 by Kathleen29 Great service
We had a comfortable stay at the Holiday Inn Downtown London. We checked in early and was accomodated immediately even before the check-in time. We had a room at the 8th floor which has a fantastic view of downtown. I liked that the parking was complimentary and that they served eggs, pancakes and sausages/bacon for breakfast. Will definitely stay again if ever we go back to London.
November 15, 2013
Rated 5.0 out of 5.0 by JOKIM Greatest get away work or leisure
Personally, I love to stay here, no worries at all. I feel at home!
November 12, 2013