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Rated 4.4 out of 5 by 227 reviewers.
Rated 5.0 out of 5.0 by HIE London The hotel was very clean and the breakfast was excellent. December 12, 2014
Rated 4.0 out of 5.0 by Holiday Inn My friend and I stayed at the Holiday Inn in Downtown London for the night after the Dierks Bentley concert. The rooms were great, the beds were comfortable and the service from the staff was very friendly. We missed breakfast in the morning as it was only available until 10am. It would have been more convenient if it was at least until 11am. The parking was ok. The outdoor parking did not have defined lines so there were cars making their own spots which was hard to manoeuver in with our SUV. All in all, we both had a great time! December 11, 2014
Rated 5.0 out of 5.0 by Excellent Stay We were in London for a medical appointment at University Hospital, which is often stressful and causes us a lot of anxiety. We stayed at your hotel, so we wouldn't be rushed in the morning and it worked out well for us. I just wonder if you are part of the University Hospital plan that allows people who are going for medical appointments to stay at certain hotels at a reduced rate? We never thought to ask about this when making our reservation and we didn't mention it upon our arrival at the front desk. It would be a good thing to know for future appointments. Overall, we had a good experience. Since it was raining we appreciated the covered area to unload and the underground parking. Staff was very friendly and accommodating. The only suggestion I'd like to make is that having a night light would help with safety at night. Thank you. Nancy December 11, 2014
Rated 5.0 out of 5.0 London stay I stay at the hotel every time I visit London as it is convenient to the Western Fair Grounds December 10, 2014
Rated 5.0 out of 5.0 by Great level of service I have given my reasons why i like the hotel in the previous questions December 8, 2014
Rated 5.0 out of 5.0 by rooms were nice, very quiet. Staff were very friendly. was so glad to get a room after a long drive. wish my stay was longer. Prices are a little higher than most. December 8, 2014
Rated 1.0 out of 5.0 by Tired and marginal breakfast bar rating The room is tired and needs to be renovated. I could hear water dripping in the wal from the shower above me and didn't appreciate standing in water while having a shower because the drain wasn't working properly. As well, when the City of London rates the breakfast bar as a marginal (or conditional - I can't remember the word used) pass and cleanliness is an issue - it's prudent to eat elsewhere. I like this location and am a Holiday Inn platinum plus member but won't return unless this hotel is improved. December 8, 2014
Rated 4.0 out of 5.0 by A welcoming place to stay. As expected this Holiday Inn Express lived up to it's reputation. Staff, from the front desk to the breakfast room, were capable and helpful. We rented a suite as my adult daughter came along on this excursion. The separate bedroom was well furnished but, due to the lack of a window, a little warm and stuffy. The pull out bed was terrible, the mattress was thin and lumpy, not conducive to a good nights sleep. Breakfast was good. The location of this hotel is downtown London and this location has some obvious problems. Parking is very limited on site although the hotel does provide complimentary parking at a nearby private parking lot. I had reservations about parking off site but managed to squeeze into a tiny space on the upper parking deck. The night we stayed the hotel was also hosting a lot of junior hockey players and their families. This probably was the root cause of the groups of young people standing and smoking in the laneway and covered portico area. Security at this location was a little more stringent than other HIE hotels I have visited. For example the elevator during the nighttime hours can be operated only by swiping a room key. The breakfast area is locked, access again requires a valid room key. I was told by a staff member that they have had problems in the past with some of the homeless in the area inviting themselves in for a meal. Regardless, I felt safe and secure my entire visit. A plus for this location is the Pub directly across the street. We all welcomed a light snack and a drink before bed. I recommend this hotel and will stay here the next time I am back in London. December 7, 2014
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