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Rated 4.4 out of 5 by 189 reviewers.
Rated 5.0 out of 5.0 by Great Place to stay As always we enjoyed are stay when ever we stay there it is like the next best place to being home.Wonderful staff always make us feel welcome they go out of there way to meet all are needs.Great breakfast good choices and good coffee. October 19, 2014
Rated 5.0 out of 5.0 by great location, great facility my experience was very positive - clean, modern room, easy check in and out, breakfast was great. Great downtown location October 19, 2014
Rated 5.0 out of 5.0 by Awesome Hotel & Great Service I stay at this hotel whenever I am in London. Really great staff, clean rooms and awesome hot breakfast service. October 18, 2014
Rated 4.0 out of 5.0 by Staff person Josh Josh, who frequently works the front desk when we are at HI Express London, is an outstanding employee. He is very personable and always does all of the little things that make a guest feel special. If Holiday Inn is handing out awards for employee performance, then we'd like to nominate Josh for one. He certainly deserves it. October 16, 2014
Rated 3.0 out of 5.0 by Still disappointed Ok so three calls later to the right person at the front desk I have gotten my electric toothbrush back! So ecstatic my faith is somewhat restored, however one must ask why did it take 3 calls and and 3 different front desk staff to finally get a positive response???? Even if the 3 rd staff member I spoke to hadn't located the item, the fact that she demonstrated exemplary customer service skills was more rewarding than anything!!!!! Thank you October 16, 2014
Rated 5.0 out of 5.0 by enjoyable stay and superior experince I just had a relatively long stay in this hotel from Oct 01 through Oct. 12 2014 for my personal visit to London. The front desk ladies and gentlemen were really welcoming and helpful, and I amost could got every kind of help that I asked for. The breakfast was of high quality both in variety and taste, but the service is also very good. I had relaxed sleeps during my stay in this hotel which enabled me to drive long jurneys to Bruce Penisula National Park and Point Pele National Part etc. I highly recommend this hotel and certainly will come back in the near future. October 16, 2014
Rated 4.0 out of 5.0 by I love this hotel. Its down town, parking is a bit cramped. The Front desk and staff are super friendly. You have all downtown to walk through and around. I even met Ronald McDonald there once and had pics taken. If you are in London, ON, CA, you need to stay here. I cannot say enough good things about this hotel and their staff. October 15, 2014
Rated 2.0 out of 5.0 by So disappointed I stayed here the entire week, and have enjoyed stays in the past. Typically I would recommend this hotel and plan future business stays. However due to the run around and dishonesty of staff I will book future stays elsewhere. Stupidity on my own behalf I left something In my room, when I called to retrieve the item I was told a similar item was found, waiting all day for the hotel to return my call which never happened and then told the following day that the item was not found. I take full responsibility for my own stupidity in forgetting my belonging but expected way more from the staff whom at one time I would have praised. I work in a customer based satisfaction position and honesty is 100% key to a successful business. I am extremely disappointed!!! October 13, 2014
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