Rated 4.4 out of 5 by 186
Rated 4.0 out of 5.0 by Alcher Staff person Josh
Josh, who frequently works the front desk when we are at HI Express London, is an outstanding employee. He is very personable and always does all of the little things that make a guest feel special. If Holiday Inn is handing out awards for employee performance, then
we'd like to nominate Josh for one. He certainly deserves it.
October 16, 2014
Rated 3.0 out of 5.0 by Faith renewed Still disappointed
Ok so three calls later to the right person at the front desk I have gotten my electric toothbrush back!
So ecstatic my faith is somewhat restored, however one must ask why did it take 3 calls and and 3 different front desk staff to finally get a positive response????
Even if the 3 rd staff member I spoke to hadn't located the item, the fact that she demonstrated exemplary customer service skills was more rewarding than anything!!!!!
October 16, 2014
Rated 5.0 out of 5.0 by JackXia enjoyable stay and superior experince
I just had a relatively long stay in this hotel from Oct 01 through Oct. 12 2014 for my personal visit to London. The front desk ladies and gentlemen were really welcoming and helpful, and I amost could got every kind of help that I asked for. The breakfast was of high quality both in variety and taste, but the service is also very good.
I had relaxed sleeps during my stay in this hotel which enabled me to drive long jurneys to Bruce Penisula National Park and Point Pele National Part etc. I highly recommend this hotel and certainly will come back in the near future.
October 16, 2014
Rated 4.0 out of 5.0 by Anthony K I love this hotel.
Its down town, parking is a bit cramped. The Front desk and staff are super friendly. You have all downtown to walk through and around. I even met Ronald McDonald there once and had pics taken. If you are in London, ON, CA, you need to stay here. I cannot say enough good things about this hotel and their staff.
October 15, 2014
Rated 2.0 out of 5.0 by Faith renewed So disappointed
I stayed here the entire week, and have enjoyed stays in the past. Typically I would recommend this hotel and plan future business stays.
However due to the run around and dishonesty of staff I will book future stays elsewhere.
Stupidity on my own behalf I left something
In my room, when I called to retrieve the item I was told a similar item was found, waiting all day for the hotel to return my call which never happened and then told the following day that the item was not found. I take full responsibility for my own stupidity in forgetting my belonging but expected way more from the staff whom at one time I would have praised.
I work in a customer based satisfaction position and honesty is 100% key to a successful business. I am extremely disappointed!!!
October 13, 2014
Rated 5.0 out of 5.0 by Kuchenbaaker Nice quiet area, access to restaurants and easy to find.
Really enjoyed our stay. Staff is great, the premises are well-maintained. Unfortunate there is no on-site pool/hot tub. My one and only complaint is that the toilet was running continuously so we needed to keep the bathroom door closed!
October 10, 2014
Rated 4.0 out of 5.0 by edc12 affordable comfort near downtown London
bed was decent
wifi was decent
staff friendly and helpful
-mold on showerhead
October 9, 2014
Rated 4.0 out of 5.0 by Sunshine33 NEED IMPROVEMENTS
Check in was WELL PAST 4PM. All hotels were booked solid with other events. Each of us had priority cards but that didn't help. The hotel must have known we were coming therefore hire more staff. Upper Parking level under construction!!! Excellent+++ at our breakfast buffet and room servers/maid etc.
Loved the pass to the YMCA - that was excellent too!!
October 8, 2014