Rated 5.0 out of 5.0 by Sue6 Great place for a weekend getaway
The room and service was excellent. Hotel staff very friendly and helpful. Great breakfast with lots of choice. Close to downtown. Parking availability was great and free.
April 13, 2013
Rated 3.0 out of 5.0 by asti31 car parking
They charge extra for parking but you don't find that out until you get the bill the next morning.
April 2, 2013
Rated 4.0 out of 5.0 by Shebango Friendly and helpful staff
I will certainly recommend this London location. All employees were very professional and helpful and made us feel welcome. The rooms and bed are comfortable. All in all, not much to complain about.
My only reservation is the breakfast menu. I do appreciate that this service is included in the price of the room and is very generous but for those of us who are shifting to different diets like less animal protein and less sugar or gluten free, it would have been nice to have had a wider choice. Certainly not a deal breaker since my wife and I could find enough to eat without breaking our diets.
Thank you for providing an excellent service.
April 1, 2013
Rated 1.0 out of 5.0 by JGR1 Mass Confusion
Told I had two suites booked
Given keys to an already occupied room
The occupied room was the suite size desired and booked
Changed to a smaller room...without the desired meeting space of the original suite booked.
No Manager in hotel to resolve...
Confused front desk staff
No longer on our company list
March 28, 2013
Rated 4.0 out of 5.0 by coco22n good value and service
I came to London for the figure skating and I wa svery happy to find a decent hotel in dowmtown! Holiday Inn was a cery nice experience and I would stay there again. Staff was really nice and room had everything I needed for comfort.
March 23, 2013
Rated 2.0 out of 5.0 by GRRRR Poorest internet connection ever / cold room
Up until now I used to stay at this hotel every time I am in London (twice a month at least). I am thinking of changing my habit and rather stay somewhere else next time.
Rooms are cold, heating system is old, not reliable and not efficient.
Last visit, it was colder than ever.
Wi-fi internet has always been slow, but at last visit didn't even work. I called the HelpDesk, they were useless, trying to convince me to troubleshoot my computer. I said, there is no problem with my computer, it's the poor internet service. If you have work to do, it is very annoying, because you rely on the fact that wifi is available.
Noise level (not the street, but the next door room) is always high.
Walls are thin. Predominantly lower class guests, who are noisy late night.
Underground parking lot is always full after 8:00pm.
Location of the hotel is practical (downtown), although not a nice area.
Front desk staff is very friendly.
March 13, 2013
Rated 1.0 out of 5.0 by Pete123456 Pete123456
Room was small and heating system was terrible. Either too cold or too hot. Very damp. Hotel is not an original Holiday Inn. Bathroom old and grungy. Breakfast staff very friendly. Lots of noise outside at night. Screaming kids, partyers. Would not stay again for the price they are asking.
March 12, 2013
Rated 3.0 out of 5.0 by Minuit pullout couch
Everything was great except the pullout couch my daughter had to sleep on. She got up the next morning tired and sore. She said she felt like she slept on the floor.
This was very bad for us as she had a music auditon. She had to play after not getting much sleep and being sore because the bed was so uncomfortable.
Also when you first turned on the fan it made way too much noise.
March 7, 2013