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Rated 4.4 out of 5 by 211 reviewers.
Rated 5.0 out of 5.0 by Parking Issues In future just to be informed that a exception to the parking exsists. November 11, 2014
Rated 5.0 out of 5.0 by Another Hit!! As always our stay at this Holiday Inn Express is outstanding and has become my favorite thusfar. The consistency of quality has only improved over the past 6 years of staying at this HIE. When traveling to London I would not consider staying any place else!!!! Great value for the cost. KUDOS and always striving to get better. The variety of restaurant offerings in the immediate vicinity are amazing and highly recommended. Have tried just about all of them. November 10, 2014
Rated 4.0 out of 5.0 by Parking Issue - and we had to pay for it!! Unfortunately, parking at this hotel is an issue currently due to some renovations but alternative parking has been made available across the street and in a parkade 2 doors down. I was not impressed that I had to pay for this as it was an inconvenience and not secure. - Our stay was very comfortable, room is a good size and CLEAN - Breakfast included offered a good selection for a start to the day. - Beds are very comfortable - Room is well appointed for "hotel camping" - mini fridge, coffee maker and m/w - Easy to locate, easy walk to downtown, lovely area to stroll just north of hotel, close to Victoria Park and hockey arena November 9, 2014
Rated 5.0 out of 5.0 by Great price, great location, newly updated / renovated, quiet Great price, great location, newly updated / renovated rooms, quiet in general and quiet A/C November 4, 2014
Rated 5.0 out of 5.0 by clean rooms clean rooms, nice people, good breakfast area. easy location for dining and access. November 4, 2014
Rated 4.0 out of 5.0 by Great hospitality The staff at the front desk was very friendly and helpful November 3, 2014
Rated 5.0 out of 5.0 by Great Service Great hotel...staff very friendly, Quiet, convenience to many restaurants and work place November 3, 2014
Rated 5.0 out of 5.0 by Great Staff at London Downtown Staff did an excellent job to make me feel welcome October 30, 2014
Rated 4.0 out of 5.0 by Great Experience I recently had a bad experience with a Holiday Inn so I was not looking forward to this stay. However, my expectations were exceeded by this location. Great room, great service and a great price. October 28, 2014
Rated 2.0 out of 5.0 by Under Construction and Dated Rooms No Pool No Parking (under construction) Noisy (parking is under construction and no one told us when travelling with a baby.) You can stay in a suite next door for much cheaper. October 25, 2014
Rated 4.0 out of 5.0 by Comfy bed The bed was very comfortable and hard to get out of in the morning. There was a good selection of pillow firmness. Having a fridge was handy. October 24, 2014
Rated 5.0 out of 5.0 by Nice Room, Awesome front desk staff Only stayed one night but the room was really nice and the matress was awesome. October 24, 2014
Rated 1.0 out of 5.0 by Manager having a bad day Did not have the correct room available for our family and the manager in charge simply was in over her head in trying to assist us. October 22, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Welcomed Royal Canadian Legion Thank you to Joshua and all the professional, friendly staff at HIE. We thoroughly enjoyed our stay and were treated very well. We will recommend this hotel to friends & family. October 20, 2014
Rated 5.0 out of 5.0 by Great Place to stay As always we enjoyed are stay when ever we stay there it is like the next best place to being home.Wonderful staff always make us feel welcome they go out of there way to meet all are needs.Great breakfast good choices and good coffee. October 19, 2014
Rated 5.0 out of 5.0 by great location, great facility my experience was very positive - clean, modern room, easy check in and out, breakfast was great. Great downtown location October 19, 2014
Rated 5.0 out of 5.0 by Awesome Hotel & Great Service I stay at this hotel whenever I am in London. Really great staff, clean rooms and awesome hot breakfast service. October 18, 2014
Rated 4.0 out of 5.0 by Staff person Josh Josh, who frequently works the front desk when we are at HI Express London, is an outstanding employee. He is very personable and always does all of the little things that make a guest feel special. If Holiday Inn is handing out awards for employee performance, then we'd like to nominate Josh for one. He certainly deserves it. October 16, 2014
Rated 3.0 out of 5.0 by Still disappointed Ok so three calls later to the right person at the front desk I have gotten my electric toothbrush back! So ecstatic my faith is somewhat restored, however one must ask why did it take 3 calls and and 3 different front desk staff to finally get a positive response???? Even if the 3 rd staff member I spoke to hadn't located the item, the fact that she demonstrated exemplary customer service skills was more rewarding than anything!!!!! Thank you October 16, 2014
Rated 5.0 out of 5.0 by enjoyable stay and superior experince I just had a relatively long stay in this hotel from Oct 01 through Oct. 12 2014 for my personal visit to London. The front desk ladies and gentlemen were really welcoming and helpful, and I amost could got every kind of help that I asked for. The breakfast was of high quality both in variety and taste, but the service is also very good. I had relaxed sleeps during my stay in this hotel which enabled me to drive long jurneys to Bruce Penisula National Park and Point Pele National Part etc. I highly recommend this hotel and certainly will come back in the near future. October 16, 2014
Rated 4.0 out of 5.0 by I love this hotel. Its down town, parking is a bit cramped. The Front desk and staff are super friendly. You have all downtown to walk through and around. I even met Ronald McDonald there once and had pics taken. If you are in London, ON, CA, you need to stay here. I cannot say enough good things about this hotel and their staff. October 15, 2014
Rated 2.0 out of 5.0 by So disappointed I stayed here the entire week, and have enjoyed stays in the past. Typically I would recommend this hotel and plan future business stays. However due to the run around and dishonesty of staff I will book future stays elsewhere. Stupidity on my own behalf I left something In my room, when I called to retrieve the item I was told a similar item was found, waiting all day for the hotel to return my call which never happened and then told the following day that the item was not found. I take full responsibility for my own stupidity in forgetting my belonging but expected way more from the staff whom at one time I would have praised. I work in a customer based satisfaction position and honesty is 100% key to a successful business. I am extremely disappointed!!! October 13, 2014
Rated 5.0 out of 5.0 by Nice quiet area, access to restaurants and easy to find. Really enjoyed our stay. Staff is great, the premises are well-maintained. Unfortunate there is no on-site pool/hot tub. My one and only complaint is that the toilet was running continuously so we needed to keep the bathroom door closed! October 10, 2014
Rated 4.0 out of 5.0 by affordable comfort near downtown London bed was decent wifi was decent staff friendly and helpful -mold on showerhead October 9, 2014
Rated 4.0 out of 5.0 by NEED IMPROVEMENTS Check in was WELL PAST 4PM. All hotels were booked solid with other events. Each of us had priority cards but that didn't help. The hotel must have known we were coming therefore hire more staff. Upper Parking level under construction!!! Excellent+++ at our breakfast buffet and room servers/maid etc. Loved the pass to the YMCA - that was excellent too!! October 8, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay Comfortable, clean room - a little out-dated but fine. Friendly staff and excellent breakfast. October 7, 2014
Rated 5.0 out of 5.0 by Excellant front desk staff I am from Whitehorse and return to Southern Ontario to visit family and friends in the Clinton/Goderich area. I also drove for Western Ontario Motorways and my dad drove for Greyhound out of the same terminal which is close to your hotel. October 7, 2014
Rated 5.0 out of 5.0 by great stay Barbara's breakfast was the highlight of the hotel October 7, 2014
Rated 3.0 out of 5.0 by good stay would recommend this hotel butr they need to be more attentive to IHG members. October 7, 2014
Rated 4.0 out of 5.0 by Efficient, clean, and comfortable Booking was a breeze on line, and only took a minute. On arrival we were again into our room in a couple of minutes, very efficient. When we turned on the first light switch nothing happened so I had to find my way to a lamp and find the push switch. Room was clean and well laid out. All amenities were working, Wi-Fi, TV, etc.. Unable to find "movies" on T.V.. No pool, hot tub, was disappointing. Overall a good experience. October 1, 2014
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