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Rated 4.1 out of 5 by 84 reviewers.
Rated 4.0 out of 5.0 by Christmas visit Got into London to drop off Christmas presents for the week-end. Overall, the week-end was a good one but on the Saturday night, London got hammered with a snowstorm. The only complaint I have is that a private contractor came to the outdoor parking area and did just the back row of cars. Problem was that when he did this, he left a snowbank that most of the drivers had to dig out from. I would recommend that if the hotel is going to call someone in, they make sure the job is completed. It took me almost an hour to dig out my car and then try to navigate the snow filled parking lot. November 27, 2013
Rated 5.0 out of 5.0 by Great customer service and rooms The staff were excellent and very helpful. Having the complimentary breakfast was terrific and convenient. Fantastic rooms that were well kept and clean. My only issue is that the TV reception was inconsistent fading in and out over my two night stay. November 26, 2013
Rated 5.0 out of 5.0 by Always nice to return This is a nice hotel in a great location. Staff is friendly and caring. I always stay here when in London and highly recommend it if you are visiting the area. Keep up the good work, I will see you next time. November 26, 2013
Rated 4.0 out of 5.0 by Always very friendly and accommodating staff The location and the hotel is what it is, nothing spectacular. I am regular here, minimum once a months, but sometimes even 3 times I stay here. What make the stay memorable is the staff, who is always friendly and accommodating. November 24, 2013
Rated 5.0 out of 5.0 by Great stay It was a great experience, just like every time I stay at Holiday Inn November 22, 2013
Rated 4.0 out of 5.0 by Great service We had a comfortable stay at the Holiday Inn Downtown London. We checked in early and was accomodated immediately even before the check-in time. We had a room at the 8th floor which has a fantastic view of downtown. I liked that the parking was complimentary and that they served eggs, pancakes and sausages/bacon for breakfast. Will definitely stay again if ever we go back to London. November 15, 2013
Rated 5.0 out of 5.0 by Greatest get away work or leisure Personally, I love to stay here, no worries at all. I feel at home! Great place. November 12, 2013
Rated 4.0 out of 5.0 by great value for your money I would stay here again. The staff were very friendly and helpful and the rooms were nice and clean. November 12, 2013
Rated 5.0 out of 5.0 by Comfortable Bed Excelent Service Good value ,close to down town,close to Budweiser Arena good breakfast,clean comfortable but a bit small roomt November 7, 2013
Rated 4.0 out of 5.0 by Quick Trip Thin Walls I was surprised how thin the walls were. When I tried to relax in my room I could hear the vacuums in the halls and people talking and moving about in the hall. The room and bed was comfortable and the hotel was clean. The staff were also accomodating. November 6, 2013
Rated 4.0 out of 5.0 by Had an enjoyable stay The room was quite comfortable and the staff was very friendly. However, the heater in my room was not working properly - I didn't bother calling the staff because it was late and I was tired. November 5, 2013
Rated 1.0 out of 5.0 by Very Poor Experience The management of this hotel was completely sub-par and unacceptable. The parking lot is extremely poorly signed, leading to guests parking in spots that are not technically parking spots. This is clearly an ongoing issue, and likely happens every weekend, but nothing has been done to correct it. Instead of pointing out that there are 3 parking lots when the front desk staff handed me my parking pass, instead, they decided to call me at 1am and ask me to move my car. I was not treated like a valued guest at any point during my stay, and I will never recommend, nor return to this hotel ever again. October 30, 2013
Rated 5.0 out of 5.0 by great service Staff was very nice and helpful, enjoyed variety at breakfast, staff was ready to assist with anything I needed. I highly recommend this hotel:) October 23, 2013
Rated 3.0 out of 5.0 by Slow Front Desk but clean and affordable I have stayed in this hotel twice now. We usually stay here when we are catching a concert at Budweiser Gardens. Both times I have stayed here the check-in process and front desk are PAINFULLY slow. There is only ever one person working the Front Desk (even though there are 2 computers so 2 people could be working) and the employee at the Front Desk is constantly calling up to the maids to see if a person's room is ready. This time we arrived just after 4pm (which is check-in time) only to find out that our room was not ready - the reason - they were extremely busy (unacceptable if you ask me). Luckily we were traveling with another couple and the room they had booked was ready so we decided to go with them to their room so we could get ready for the concert. The attendant at the Front Desk said that he would call us once our room was ready which he said would be about 10 minutes. An hour and a half later there was still no call and we ended up having to go back downstairs to ask him if our room was ready - which it was. I was not impressed by how slowly this hotel operates. I've stayed in many Holiday Inns and this is the only one that seems to run so slowly. I can understand if you're busy or completely booked up but then you need to staff your hotel to accommodate that. Using "we're extremely busy" is not an excuse when your PAYING guests expect their room to be ready at the time your website says it will be. Besides the slowness of this hotel - it is clean, the beds are comfy and the breakfast is good. October 23, 2013
Rated 5.0 out of 5.0 by Nice Room Fair Price Room was a little bit tight, but very modern in design,fixtures in bathroom excellent condition,breakfast room and staff very friendly and helpfull,would recommend if your downtown London Ontario. October 21, 2013
Rated 5.0 out of 5.0 by Nice hotel at a great location The room was very comfortable and clean. I was on the 7th floor so road noise was not an issue. The hotel is at a very good location down-town that allows you to walk to a number of good restaurants, shops and pubs. I would definitely stay there again. October 14, 2013
Rated 4.0 out of 5.0 by Nice Hotel This is a nice older Holiday Inn Express. Small, but clean rooms. Probably not the best part of town. A huge plus, very friendly staff. Also wonderful Irish Pub across the street with excellent food. I would stay here again. October 8, 2013
Rated 5.0 out of 5.0 by Great second visit Comfortable room and good location for London and Western University October 6, 2013
Rated 5.0 out of 5.0 by Great choice when staying in London, Ontario This hotel is conveniently located downtown and the staff is awesome! Clean, comfortable and friendly. Great choice for business or leisure October 5, 2013
Rated 5.0 out of 5.0 by Homecoming Weekend Great location and value. Liked the free parking, self serve breakfast and room was fine. Internet took a while to access and food was pretty basic stuff but what do you expect for free. Would definitely come back again. Was nice to walk across the street to the british pub for dinner. October 2, 2013
Rated 5.0 out of 5.0 by great sleep great hotel very friendly staff and very clean rooms. Julie was great to me on my rate due I travel a lot will recommend this hotel to all my work people. Thanks September 30, 2013
Rated 4.0 out of 5.0 by Conference Stay Attended a three day conference in downtown London, mid-September 2013. The Hoilday Inn Express was my choice of accommodations, and am grateful for the quality of the facility. Breakfast was organized and with sufficient variety. Room was comfortable and quiet! Staff were courteous and able to provide helpful information. Woould stay at this facility again. September 23, 2013
Rated 4.0 out of 5.0 by Make sure you get the right price that was quoted Holiday Inn Express is a decent hotel. Rooms were a little small but comfortable, parking on-site was free and the breakfast choices were standard. Egg's were watery but still tasted good. The main issue I had was with payment. I had originally booked 2 rooms online a week before but when I went to check in, the amount charged was $70.00 more. Apparently since we had 2 rooms, (3 people in one, 2 in the other) the computer booked it as if 5 people stayed in the one room. After talking to the receptionist, she agree'd to refund $58 of the $70 that was charged extra. Since there was 5 of us, I didn't want to split hairs over the remaining $12. I'd give the stay 4/5 because of that incident. September 19, 2013
Rated 4.0 out of 5.0 by included breakfast a variety of choice of breakfast items. Hostess polite and friendly. Polite front desk. September 18, 2013
Rated 4.0 out of 5.0 by Staff The Staff at the Holiday Inn Express London are very friendly and helpful. They really do all of the little things that make your stay enjoyable ... rather than just go through the motions. September 11, 2013
Rated 4.0 out of 5.0 by Homeless man Overall we had a good experience but we were disappointed while taking our luggage to the truck before check out. A homeless person with underwear on his head was following my husband around the parking lot and then went into the building (into the breakfast area) begging for money. My husband did complain to the front counter but they seemed unconcerned and just said they did not have 24 hour security. We found it very odd that a beggar was tolerated inside the hotel and allowed to pester guests. We were glad I was not outside alone with our newborn and approached by the man/followed around. The room and rest of the service was pleasant, clean, quick, polite etc. September 11, 2013
Rated 2.0 out of 5.0 by construction issues at the time of booking it should have been told to us traveling with a trailer that parking was going to be a problem and that you do not offer stairs to the main level? i do not know why or how a hotel can get away without these two things but we will not be staying here again, and with family in the london area this is disappointing as we will have to book with a different hotel brand. September 6, 2013
Rated 4.0 out of 5.0 by clean updated interior The room was very comfortable, clean and updated. We loved everything about it except the 'basic' cable. We were in town for a couple of days and wanted some down time in the room. The show selection was terrible and there were no movies. Other than that, good stuff. September 4, 2013
Rated 4.0 out of 5.0 by Shower Overall my stay was great. However, I took a shower and had the bathroom door open. Suddenly I hear my room alarm go off. In the middle of my shower. I climb out soaking wet thinking something serious is going on, the smoke/fire alarm continues to go off. I call the front desk and am told matter of fact "if you shower with the bathroom door open the alarm with go off". It would certainly have been nice to post that common knowledge on a quick, small sign in the bathroom - guests would be able to have a relaxing shower that way. August 29, 2013
Rated 4.0 out of 5.0 by Very Good Nights Rest Room was decent size and very well appointed... The bed was super comfortable. Best nights sleep in a long time. August 22, 2013
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