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Rated 4.3 out of 5 by 124 reviewers.
Rated 3.0 out of 5.0 noisy room. 1) AC in room is like sleeping in a wind tunnel. Unfortunately room windows do not open. (2) for the quality of this hotel I can't believe we have to pay for parking. It's not the Ritz. And it's not like I arrive by bus. Include it in the rate. July 3, 2014
Rated 5.0 out of 5.0 by Not a city girl Easy to find, accessible, pleasant and overall fantastic. July 1, 2014
Rated 5.0 out of 5.0 by Excellent Room The room was clean and well stocked. The bed and pillows were wonderful. Staff was a happy and helpful. June 26, 2014
Rated 5.0 out of 5.0 by Comfortable Hotel in the Heart of London, ON We always enjoy our stay at the HIE in downtown London, ON. The staff is all very friendly, our suite was perfect, the location is just right for our interests. Everything about this hotel we liked except for the typical PLASTIC FOOD served for breakfast at all HIEs in the USA and CANADA. Please please serve real, fresh, wholesome healthy food, like your European counterparts do. June 25, 2014
Rated 5.0 out of 5.0 by Friendly Staff The front desk staff were great......friendly and always smiling.....Keep up the great customer service June 23, 2014
Rated 5.0 out of 5.0 by exellent service very friendly staff and very helpful. great pub across road. we will definitely stay there again. June 20, 2014
Rated 5.0 out of 5.0 by Comfortable bed and hospitable staff This is the 2nd time I've stayed at this Holiday Inn. It is centrally located, reasonably priced and the beds are comfy! I would recommend it and I would stay here again if I find myself in London. June 20, 2014
Rated 5.0 out of 5.0 by Comfortable bed, great breakfast!!! Very friendly staff; room was very clean; bathroom clean and lots of towels; beds were unbelievably comfortable; soft and firm pillows; breakfast amazing; late checkout not a problem. Will definitely use Holiday Inn Express again!!! June 18, 2014
Rated 5.0 out of 5.0 by comfortable room, great parking London Downtown Holiday Inn is ideally located to the downtown area. It has great underground parking, providing a safe place to leave my car in a downtown area. The staff are very friendly and respond in a professional manner to questions or requests. The rooms are large. The beds were very comfortable. \i would certainly stay again . June 16, 2014
Rated 5.0 out of 5.0 by Over the top service This was my first stay at the hotel, it will not be my last ! From walking into the lobby to leaving the next morning I received excellent service. Nothing was too much trouble. My room was nice and clean, lighting in the bathroom was good, unlike some others I have stayed at. Breakfast selection was good. I loved the fact that I could park in covered parking.....that will be a huge plus in the winter months. So happy I decided to stay at this hotel. June 15, 2014
Rated 5.0 out of 5.0 by Inviting and Courteous First time staying in London wanted to be rested for a training. Thought this hotel would be the best fit and I was not disappointed. I would stay again when in the area. The staff were friendly, informative and efficient. Very impressed with the room, the comfortable bed, the price and the location. June 13, 2014
Rated 5.0 out of 5.0 by Clean comfortable rooms The room was spotless, with an excellent view of downtown London, Ontario, Canada! In the room was a large screen flat TV, a refrigerator, a microwave and a small coffee maker. The complementary breakfast was excellent June 13, 2014
Rated 1.0 out of 5.0 by poor bedroom This hotel did not fit the Express brand I am use dto June 10, 2014
Rated 5.0 out of 5.0 by Relaxing Stay Good location, nice room and good underground parking. June 4, 2014
Rated 5.0 out of 5.0 by Best experience yet! Great hotel! Used points for our stay and to our surprise, we were upgraded! Made for a great weekend. No complaints! June 4, 2014
Rated 4.0 out of 5.0 by Great Hotel Have stayed at this hotel in the past. Always have had a pleasant experience. Great location to Budweiser Gardens and restaurants. Would recommend it. June 3, 2014
Rated 5.0 out of 5.0 by Excellent experience Just a 1 night stay for business but the experience was excellent. I was greeted by a very pleasant young lady at the front desk. She were very courteous and informative. The room was great, very clean, well appointed. Comfortable bed and clean washroom. Very pleased. June 2, 2014
Rated 5.0 out of 5.0 by GREAT STAFF...........ALWAYS MAKE ME FEEL AT HOME The Holiday Inn in downtown London is my favorite place to stay along my travelling sales route. The Staff are always very welcoming, smiling and genuinely happy to see me. They all know me by name ( which always makes me smile) and always go that little extra. The rooms are always clean , beds are comfy and the breakfast bar is always full of both hot and cold foods for early morning starts. The front desk is very efficient at check in ,and they make checking out even easier. Thank you to all of the staff at the London Holiday Inn Express...............I am just as happy to see you as you are to see me. You always make me feel at home :) June 1, 2014
Rated 5.0 out of 5.0 by Downtown London There are not a lot of options in Downtown London but the Holiday in is a quick walk to bars and restaurants in the area. It is priced a bit high I believe for that area of Dundas in London but never the less I would still recommend. May 31, 2014
Rated 5.0 out of 5.0 by Everything going for it! This hotel was great for our short stay of 2 nights - free parking and a complimentary breakfast (love making my own fresh pancakes...) added a lot to our visit. We were welcomed by a friendly and accommodating staff who answered all our questions about the hotel. We were conveniently located close to the Convention Centre so my spouse could walk there. We didn't spend much time in our room as we were busy with dinners, etc., but we noticed that it was clean and well-maintained. the bed was very comfortable. The room looked out to a busy street but the city was quieter at night. May 30, 2014
Rated 5.0 out of 5.0 by staff makes the difference the staff at this hotel are the most professional, friendliest and customer service oriented that I have experienced in a long time. I travel at least eight months a year and see a lot of hotels and staff. these guys are definitely top three. May 18, 2014
Rated 5.0 out of 5.0 by great atmosphere The front desk staff were very friendly and couteous. I am greeted upon arrival and any time I walk by staff.The staff are very well versed in customer service. The rooms are very comfortable and professionally made up..... May 13, 2014
Rated 5.0 out of 5.0 by Great place to stay in London, Ontario! Located in the heart of downtown London and easily accessible, the Holiday Inn Express was an exceptional value. The staff were welcoming and friendly and offered support whenever needed making my stay a very good experience. I will be back and Holiday Inn in London will be my first choice. cheers, Rod May 7, 2014
Rated 4.0 out of 5.0 by Good Experience Professional Staff, Courteous, responding to client needs. Close to restaurants April 20, 2014
Rated 5.0 out of 5.0 by Really comfortable stay Stayed for one night while in the area for a concert, and we found the room to be very clean and so comfortable. The beds and pillows are awesome!!! The front desk staff were very pleasant and helpful - I would definitely recommend this hotel to friends and family. It's also in a great location, about a 10 minute walk to the Budweiser Centre and there are all sorts of restaurants within walking distance. The only other thing I would add is if you are fussy about your view, I would suggest that you request an even numbered room which I believe face the street (although that also may be a little noisier). We had an odd numbered room and the view was the parking lot and people's back yards. April 16, 2014
Rated 5.0 out of 5.0 by Very helpful staff, comfortable bed Due to medical appointments we have been welcomed often by the Holiday Inn, London, and we have always received clean and comfortable accommodation and a well stocked, hot food breakfast bar. The rooms are a little small but we are not in the room a lot so it more than suits are needs. Great staff from the reception to maids. April 14, 2014
Rated 4.0 out of 5.0 by Stay at Holiday Inn - London The room was clean and comfortable. The parking was limited and the outside parking was very tight. There was very little breakfast remaining when I arrived at 9 a.m. There were no eggs, bacon, or sausage or ham and little fruit. The Breakfast was very disappointing in comparison to that offered at other Holiday Inn Express Hotels at which I have stayed in Chatham, Belleville, Ajax and Woodstock Ontario. April 13, 2014
Rated 5.0 out of 5.0 by Friendly Staff and great overall experience! Stayed from April 4 2014 to April 6 2014! There to watch grand-daughter play in the Ontario basketball championships! Although we were at facility for games most of the time the staff was very accommodating to our needs! They gave us a map of the area with the best routes to travel in the least amount of time for all of our destinations! They were very friendly and knowledgeable! Claudette and Barb in the breakfast bar were very efficient and friendly, Sara at the front desk was our main liason for all of our questions and requests and made our checkin very efficient and friendly! She is a definite asset to the front desk staff! Our king room was comfortable,and clean and we definitely appreciated the good-nights sleep! After such a long drive it was a definite asset to have had service like this! Thankyou Holiday Inn Express London Ontario for such a wonderful stay!!!! Diana Rm. 811 April 9, 2014
Rated 5.0 out of 5.0 by Guest service The front desk staff are excellent. The male at the front desk on sunday evening was very good at his job he was very friendly informative he reccommend local place ti eat around the hotel . I would stay again if im in the area. Also I would let anybody that I know going to the area to stay there as well. Thanks again for the great stay. March 20, 2014
Rated 5.0 out of 5.0 by overall a very pleasant stay. right from the friendly welcome by the staff on duty at check-in to helpful directions how to get to St. Joseph's, to them asking if they could be helpful to us in any way. They also recommended a restaurant that turned out to be perfect both the price and the wonderful character of the establishment and it was within walking distance of the Inn. we will return. March 10, 2014
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