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Rated 4.4 out of 5 by 164 reviewers.
Rated 4.0 out of 5.0 by Great value, people and location This downtown location is in an older building that is well-suited as a hotel and has been nicely refurbished. Our room overlooked a busy street but was quiet and we enjoyed a restful stay. Staff were pleasant and personable and our room was clean, comfortable, quiet and spacious. The breakfast room was a bit crowded because many guests were travelling with family members, but guests did not linger too long and staff ensured tables were cleaned and food items were restocked. In brief, during our short stay this property exhibited all of the characteristics we associate with the brand. September 5, 2014
Rated 5.0 out of 5.0 by Enjoyed my "retreat" I go to this hotel two-three times a year for a relaxing "retreat" in Canada. I love London, and this hotel gives me access to all the shopping centers, movie theaters, parks, etc. close by. As an American who has gone to Canada since childhood, I consider it my second home. And this hotel is always one I look forward to visiting. I am always given a upgrade to a beautiful one bedroom suite with sparkling bathroom and two televisions. There were no cinnamon rolls or omelets this time, and the breakfast was a little drab compared to other hotels and times. Not even some sweet rolls or gravy for the biscuits and sausage??? What's up with that? I can live with that since the rest of the hotel is so nice. Front desk is always pleasant and helpful. September 4, 2014
Rated 4.0 out of 5.0 by Comfortable room and wonderful customer service. We really enjoyed our stay at Holiday Inn Express. The room was clean, the bed was comfortable and the bathroom was spotless. The customer service we received was wonderful as well. Would definitely recommend this hotel to others. September 3, 2014
Rated 4.0 out of 5.0 by Friendly Reception Was a great evening, mostly do to the wonderful staff on site that were attentive, helpful and friendly. September 2, 2014
Rated 5.0 out of 5.0 by Central Location & Comfortable Stay Great location for business as it is centrally located in the downtown core. The room was clean and comfortable. My only critical point would be the charge for parking. None of the hotels along the Welington South corridor of London charge for parking, so this was disappointing and next time, I will probably stay at one of these properties. September 2, 2014
Rated 5.0 out of 5.0 by Great place to stay We always enjoy are stay at the Holiday Inn express in London we are treated like family everyone is so friendly.I would like to see them put in higher toilets as when you are older it is a long way down.I always hold on the the side of the vanity. September 1, 2014
Rated 5.0 out of 5.0 by great service friendly caring staff went out of there way to be helpful made for very comfortable stay September 1, 2014
Rated 5.0 out of 5.0 by Great service comfortable bed We were pleased with are stay from start to finish.The staff, service, accommodations were all excellent .We would definitely stay here again and highly recommend this hotel . It was a great place to unwind since we had an early morning appointment at St Joseph Hospital.This location was also easy access to get there. August 31, 2014
Rated 5.0 out of 5.0 by great hotel Very good clean and comfortable hotel. Would definitely stay again. August 30, 2014
Rated 5.0 out of 5.0 by Baseball We enjoyed our stay, breakfast was good, great location. August 28, 2014
Rated 5.0 out of 5.0 by Beautiful Room, Great Stay The hotel was extremely clean as was the Guest Room. Very friendly staff. Excellent choices for breakfast. I highly recommend staying at this Holiday Inn while in London. August 27, 2014
Rated 5.0 out of 5.0 by Mr Enjoyed the staff. You really have a great crew. The underground parking provided a safe and secure place for our motorcycle. August 27, 2014
Rated 5.0 out of 5.0 by Friendly staff and great service I enjoyed the stay immensely. The staff was friendly and attentive and informative. I found the room very clean and comfortable. A staff member did interrupt my stay a little bit but it was only to give me some more towels. I found the street noise a bit distracting late at night but I was high enough on the upper floor to drown out the noise. An excellent stay overall. August 27, 2014
Rated 5.0 out of 5.0 by Always a Great Stay Front Desk Staff are always courteous and friendly...very knowledgeable about events in the city and are aware of times and places events take place..... Great job Max,Sara Sara, and Jeanine August 25, 2014
Rated 5.0 out of 5.0 by Very friendly staff great experience Our room was ready on our arrival, we were upgraded to a suite, complimentary parking was provided. During breakfast the next morning a staff member saw a little boy not wanting to eat, so she offered to make him some special pancakes. This was very nice to see. August 25, 2014
Rated 5.0 out of 5.0 by Friendly staff and excellent value Clean rooms, helpful staff and lots of choice for the breakfast. August 22, 2014
Rated 5.0 out of 5.0 Beautiful Hotel I would recommend staying at this hotel. Friendly, clean and modern - we loved our stay and the next time we are in London we will be happy to book at this hotel August 22, 2014
Rated 5.0 out of 5.0 by Great Location and Hotel A great location and very clean hotel. If you are staying in the London area and want to be walking distance to most things and a short drive to everything else - this is the place to be! August 21, 2014
Rated 5.0 out of 5.0 by A great place to stop and stay We appreciates the friendly staff and were impressed by the facilities. It was an enjoyable stay for us- comfortable beds and good pressure in the shower. August 20, 2014
Rated 5.0 out of 5.0 by Great looking and clean place to stay This was a good experience. The place was clean and the staff were friendly. I did not use the dinning area much so I cannot comment much on the food but what I see was that they had wuite a bit of selections. i would stay here again. August 20, 2014
Rated 5.0 out of 5.0 by Great place to stay in London, Ontario Stayed here (again) when conducting business at our London plant. The front staff were very attentive to my needs and always go out of the way to make me feel welcomed. I love the fact that so many great restaurants are close by! (If you like Hungarian food, be sure to check out Buda Pest, its about a half of a block away). If you are a runner (like me) you are about 1 mile from a great trail than runs along the river. August 19, 2014
Rated 4.0 out of 5.0 by Great location with comfy beds A well situated hotel located i downtown London. The rooms are fairly small but were super clean. The bedding was excellent. Place had a good selection for the continental breakfast. I would stay here again. August 12, 2014
Rated 4.0 out of 5.0 by Nice Place Nice place. Could use more room in the exercise area with some free weights. August 12, 2014
Rated 5.0 out of 5.0 by Cleanest Hotel Rooms ever Rooms are always clean including the air. I have asthma and lung sensitivities, so I can tell when a room is really really clean. I am impressed with this hotel. August 8, 2014
Rated 5.0 out of 5.0 by Very Good Value We were not disappointed the first time nor the second time we stayed here. Everything is very consistent and you feel that you really did get good value for what it cost. would not hesitate to recommend that you try staying there August 8, 2014
Rated 5.0 out of 5.0 by Excellence Beyond Words Hotel location, room amenities, and particularly the staff were superb. This hotel was SERVICE to the max. I would strongly recommend it. August 5, 2014
Rated 2.0 out of 5.0 by Bad neighborhood and poor quality The hotel is located in the hub of downtown and local riff raff like to hang out in local establishments. The hotel is overpriced and I was charged extra for my children to stay and a misquoted parking fee. The room was not stocked and the morning breakfast was worse than a plane meal. July 31, 2014
Rated 5.0 out of 5.0 by Best Stay EVER The staff here are AMAZING!! Super friendly and you could tell they enjoyed their jobs!! The entire hotel was extremely clean and the breakfast the next morning was far beyond what I was expecting!!! I will stay here on my next trip to London for sure!! Keep up all your good work!!! July 30, 2014
Rated 5.0 out of 5.0 by Reception always make us feel so welcome We use this property regularly because of receiving medical attention, surgery and regular follow up appointments for the last 7 months at St Joseph's hospital. During our visits we have occupied several different rooms and have been pleased with every room we have been assigned to. The staff have been very helpful to us offering information of the area. Including Restaurants. The breakfast bar is very well stocked with great selections and a hot meal. We would not hesitate to recommend this property and look forward to our ne t visit in September.. It gets top marks from us July 28, 2014
Rated 4.0 out of 5.0 by Staying at Holiday Inn Express The Holiday Inn express in downtown London is a hotel that I would highly recommend. It is close to downtown and the rates are lower or even comparable to other hotels located away from the city center. The complimentary breakfast is a perk that should be enjoyed before going out and seeing all London has to offer. July 24, 2014
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