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Rated 4.3 out of 5 by 144 reviewers.
Rated 5.0 out of 5.0 by Inviting and Courteous First time staying in London wanted to be rested for a training. Thought this hotel would be the best fit and I was not disappointed. I would stay again when in the area. The staff were friendly, informative and efficient. Very impressed with the room, the comfortable bed, the price and the location. June 13, 2014
Rated 5.0 out of 5.0 by Clean comfortable rooms The room was spotless, with an excellent view of downtown London, Ontario, Canada! In the room was a large screen flat TV, a refrigerator, a microwave and a small coffee maker. The complementary breakfast was excellent June 13, 2014
Rated 1.0 out of 5.0 by poor bedroom This hotel did not fit the Express brand I am use dto June 10, 2014
Rated 5.0 out of 5.0 by Relaxing Stay Good location, nice room and good underground parking. June 4, 2014
Rated 5.0 out of 5.0 by Best experience yet! Great hotel! Used points for our stay and to our surprise, we were upgraded! Made for a great weekend. No complaints! June 4, 2014
Rated 4.0 out of 5.0 by Great Hotel Have stayed at this hotel in the past. Always have had a pleasant experience. Great location to Budweiser Gardens and restaurants. Would recommend it. June 3, 2014
Rated 5.0 out of 5.0 by Excellent experience Just a 1 night stay for business but the experience was excellent. I was greeted by a very pleasant young lady at the front desk. She were very courteous and informative. The room was great, very clean, well appointed. Comfortable bed and clean washroom. Very pleased. June 2, 2014
Rated 5.0 out of 5.0 by GREAT STAFF...........ALWAYS MAKE ME FEEL AT HOME The Holiday Inn in downtown London is my favorite place to stay along my travelling sales route. The Staff are always very welcoming, smiling and genuinely happy to see me. They all know me by name ( which always makes me smile) and always go that little extra. The rooms are always clean , beds are comfy and the breakfast bar is always full of both hot and cold foods for early morning starts. The front desk is very efficient at check in ,and they make checking out even easier. Thank you to all of the staff at the London Holiday Inn Express...............I am just as happy to see you as you are to see me. You always make me feel at home :) June 1, 2014
Rated 5.0 out of 5.0 by Downtown London There are not a lot of options in Downtown London but the Holiday in is a quick walk to bars and restaurants in the area. It is priced a bit high I believe for that area of Dundas in London but never the less I would still recommend. May 31, 2014
Rated 5.0 out of 5.0 by Everything going for it! This hotel was great for our short stay of 2 nights - free parking and a complimentary breakfast (love making my own fresh pancakes...) added a lot to our visit. We were welcomed by a friendly and accommodating staff who answered all our questions about the hotel. We were conveniently located close to the Convention Centre so my spouse could walk there. We didn't spend much time in our room as we were busy with dinners, etc., but we noticed that it was clean and well-maintained. the bed was very comfortable. The room looked out to a busy street but the city was quieter at night. May 30, 2014
Rated 5.0 out of 5.0 by staff makes the difference the staff at this hotel are the most professional, friendliest and customer service oriented that I have experienced in a long time. I travel at least eight months a year and see a lot of hotels and staff. these guys are definitely top three. May 18, 2014
Rated 5.0 out of 5.0 by great atmosphere The front desk staff were very friendly and couteous. I am greeted upon arrival and any time I walk by staff.The staff are very well versed in customer service. The rooms are very comfortable and professionally made up..... May 13, 2014
Rated 5.0 out of 5.0 by Great place to stay in London, Ontario! Located in the heart of downtown London and easily accessible, the Holiday Inn Express was an exceptional value. The staff were welcoming and friendly and offered support whenever needed making my stay a very good experience. I will be back and Holiday Inn in London will be my first choice. cheers, Rod May 7, 2014
Rated 4.0 out of 5.0 by Good Experience Professional Staff, Courteous, responding to client needs. Close to restaurants April 20, 2014
Rated 5.0 out of 5.0 by Really comfortable stay Stayed for one night while in the area for a concert, and we found the room to be very clean and so comfortable. The beds and pillows are awesome!!! The front desk staff were very pleasant and helpful - I would definitely recommend this hotel to friends and family. It's also in a great location, about a 10 minute walk to the Budweiser Centre and there are all sorts of restaurants within walking distance. The only other thing I would add is if you are fussy about your view, I would suggest that you request an even numbered room which I believe face the street (although that also may be a little noisier). We had an odd numbered room and the view was the parking lot and people's back yards. April 16, 2014
Rated 5.0 out of 5.0 by Very helpful staff, comfortable bed Due to medical appointments we have been welcomed often by the Holiday Inn, London, and we have always received clean and comfortable accommodation and a well stocked, hot food breakfast bar. The rooms are a little small but we are not in the room a lot so it more than suits are needs. Great staff from the reception to maids. April 14, 2014
Rated 4.0 out of 5.0 by Stay at Holiday Inn - London The room was clean and comfortable. The parking was limited and the outside parking was very tight. There was very little breakfast remaining when I arrived at 9 a.m. There were no eggs, bacon, or sausage or ham and little fruit. The Breakfast was very disappointing in comparison to that offered at other Holiday Inn Express Hotels at which I have stayed in Chatham, Belleville, Ajax and Woodstock Ontario. April 13, 2014
Rated 5.0 out of 5.0 by Friendly Staff and great overall experience! Stayed from April 4 2014 to April 6 2014! There to watch grand-daughter play in the Ontario basketball championships! Although we were at facility for games most of the time the staff was very accommodating to our needs! They gave us a map of the area with the best routes to travel in the least amount of time for all of our destinations! They were very friendly and knowledgeable! Claudette and Barb in the breakfast bar were very efficient and friendly, Sara at the front desk was our main liason for all of our questions and requests and made our checkin very efficient and friendly! She is a definite asset to the front desk staff! Our king room was comfortable,and clean and we definitely appreciated the good-nights sleep! After such a long drive it was a definite asset to have had service like this! Thankyou Holiday Inn Express London Ontario for such a wonderful stay!!!! Diana Rm. 811 April 9, 2014
Rated 5.0 out of 5.0 by Guest service The front desk staff are excellent. The male at the front desk on sunday evening was very good at his job he was very friendly informative he reccommend local place ti eat around the hotel . I would stay again if im in the area. Also I would let anybody that I know going to the area to stay there as well. Thanks again for the great stay. March 20, 2014
Rated 5.0 out of 5.0 by overall a very pleasant stay. right from the friendly welcome by the staff on duty at check-in to helpful directions how to get to St. Joseph's, to them asking if they could be helpful to us in any way. They also recommended a restaurant that turned out to be perfect both the price and the wonderful character of the establishment and it was within walking distance of the Inn. we will return. March 10, 2014
Rated 4.0 out of 5.0 by Maid Service Never had the room cleaned as the first day a massage was left under my door saying I had the do not disturb sign on which it was not and the second day no service or note. March 10, 2014
Rated 5.0 out of 5.0 by A great spot in central London This location in central London offers top-notch service that is a welcome breath of fresh air after life on the road. The staff are incredibly friendly, the rooms well laid out and parking is included for Platinum members. The one suggestion is to expand the number of fruit offerings with breakfast - Saskatoon's Holiday Inn includes kiwi and something like that would be a welcome addition to the breakfast offering. March 7, 2014
Rated 5.0 out of 5.0 by Love the king suite! We stayed in suite 1010 and will CERTAINLY book this room again! With a king bedroom separated from the living room and kitchen by French doors, we were able to get an amazing sleep. We didn't hear traffic or hallway noise and the bed was SO comfortable. This will be our getaway spot again in the future! February 26, 2014
Rated 1.0 out of 5.0 by Slept pretty good, and liked breakfast, but..... 1. Large wet spot on my rug near the bathroom when I arrived in the room. Didn't notice it until I stepped in it and soaked both socks all the way through. Notified staff the next morning - issue was promptly addressed. 2. My wifi signal was so poor (tried using three different devices) that I couldn't stay connected to the internet long enough to open a page. 3. The iron spit out a large quantity of brown crumbs through the steam-holes onto my white shirt when I was attempting to iron - couldn't end up ironing my shirt before heading to work. 4. The coffee maker did not work properly: I had to turn it on to run through a cycle three times to get only one cup of coffee. Before making my first cup, however, water had been sitting inside the coffee maker (apparently put in by a prior guest). When I dumped it out, I noticed several small, brown floating objects that looked almost like some kind of fungus. 5. The night manager insisted on me giving him my personal credit card for "incidentals" after I asked him to simply use the credit card tied to the reservation. There were no incidentals in my room. The fridge was completely empty for the duration of my stay. Today, I found a charge for $44.95 on my credit card and was told that the money would eventually be put back on my card. Huh? So, I'm being charged for incidentals that don't exist? This seems very questionable. I will not stay at this Holiday Inn again. February 8, 2014
Rated 2.0 out of 5.0 by Worst experience I booked a king size room and got a double twin bed, very congested. The room was extremely cold and the heating was very poor. I slept all night shivering in cold. February 2, 2014
Rated 4.0 out of 5.0 by Fast, efficent, clean for a great price. This is the third time I have stayed at this hotel. Every time the staff is super friendly which makes checking in and out a nice experience. The hotel is always clean and room conditions are great. The breakfast included is good, it always nice to have eggs included. I would recommend this hotel to anyone travelling in the area. February 1, 2014
Rated 5.0 out of 5.0 by Extremely Comfortable I had the best night sleep I have had in a long time. The bed was super comfortable and so were the pillows. It was like heaven. I definitely wanted to stay an extra night just for another good night sleep. January 8, 2014
Rated 3.0 out of 5.0 by Too warm & no clean linen While we want to be able to stay again, our last stay was less than good. We stayed over the Christmas break and while we understand being short staffed, out towels and linen we're not refreshed over a 3 day period. There was no apology from staff as we requested clean towels and the room was a little warm. December 31, 2013
Rated 4.0 out of 5.0 by Superb service oriented staff The staff keeps being extremely service oriented. They really go above and beyond expectations. It keeps me coming back to this downtown hotel. They are friendly and they really look after you. This has not changed for a year and a half, since I stay here almost every month. The hotel itself is nothing special. December 14, 2013
Rated 5.0 out of 5.0 by Friendly, helpful, dependable - and has been for years In my first few years of visiting London, I tried several hotels in and around the downtown area. However one day I found the HIX London - and from that day on have never had to choose again. It's not just another hotel. Instead, here you will find staff that genuinely care, and are always willing to go the extra to make your stay special. So many wonderful stories to share about the remarkable kindness shown to me over the years of staying at the HIX London - whether it's Ken who helped me to my room after I was checked out of St Jo's hospital at 4:30am after suddenly falling ill, and the staff who then subsequently checked up on me, whether it's Josh who seems to know absolutely every place to eat and drink around town, whether it's Sarah who sweetens my day with dark chocolate gojis.. This hotel exemplifies everything that is great about this city e.g. on my last trip, they jazzed up the already delicious HIX breakfast with locally produced fruit. It is the only hotel I will stay when in London, and to those visiting the area looking for a place, I recommend it most wholeheartedly. To all the staff at the hotel, my sincere thanks for making this my home-from-home in London. November 30, 2013
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