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Rated 4.4 out of 5 by 194 reviewers.
Rated 5.0 out of 5.0 by HIE London This was a very nice property. The front desk staff was very friendly and helpful. The suite was a great upgrade and was spacious and clean. The breakfast area was well kept with many different options. The parking was a nice perk. July 21, 2014
Rated 5.0 out of 5.0 by Business traveller Loved the hotel. Breakfast was as expected, typical of this category hotel July 20, 2014
Rated 3.0 out of 5.0 by Could use a revamp Excellent staff. Toilet and bathroom door needed fixing. Rooms were small. One outlet beside the bed (already in use for the lamp and clock) is inadequate. July 17, 2014
Rated 4.0 out of 5.0 by Great staff Love the firm and soft pillow choices - every member of our family was happy with their pillow. Front desk staff and housekeeping staff were tremendously helpful. We stayed in the one-bedroom suite with no kitchen. Size was okay for our needs. There was no window in the separate bedroom, and no separate temperature control. We also found the carpets to be quite dirty. Other than that we were satisfied and will likely return to the same property next time we are in London, but will definitely book the larger executive suite in the future. July 16, 2014
Rated 4.0 out of 5.0 by Stay of July 12 Hotel was great ! Except noise level outside my room was terrible. July 16, 2014
Rated 5.0 out of 5.0 by Consistent Friendly Service Friendly service and consistent quality of rooms and breakfast. Would stay here next time. July 16, 2014
Rated 4.0 out of 5.0 by Unexpected expenses The staff were nice when we checked in but then I was told it was extra for parking and extra because my two children were with me and they were over 18. This was not told or asked of me at time of booking. We were told we could have a late check out when we checked in because I mentioned I was a reward member but the girl the next morning said no we couldn't. July 15, 2014
Rated 5.0 out of 5.0 by Nice people Everything was great here. The bathroom is small so you smash your elbow on the bathroom counter. Besides that the staff are very nice and the room was clean. July 13, 2014
Rated 5.0 out of 5.0 by Surprisingly confortable!! Locely little hotel in downtown London - nto to be missed!! July 10, 2014
Rated 5.0 out of 5.0 by great location for our night's outing and great all I think that the survey was enough info and that will be all from me. thanks a lot mgb July 3, 2014
Rated 3.0 out of 5.0 noisy room. 1) AC in room is like sleeping in a wind tunnel. Unfortunately room windows do not open. (2) for the quality of this hotel I can't believe we have to pay for parking. It's not the Ritz. And it's not like I arrive by bus. Include it in the rate. July 3, 2014
Rated 5.0 out of 5.0 by Not a city girl Easy to find, accessible, pleasant and overall fantastic. July 1, 2014
Rated 5.0 out of 5.0 by Excellent Room The room was clean and well stocked. The bed and pillows were wonderful. Staff was a happy and helpful. June 26, 2014
Rated 5.0 out of 5.0 by Comfortable Hotel in the Heart of London, ON We always enjoy our stay at the HIE in downtown London, ON. The staff is all very friendly, our suite was perfect, the location is just right for our interests. Everything about this hotel we liked except for the typical PLASTIC FOOD served for breakfast at all HIEs in the USA and CANADA. Please please serve real, fresh, wholesome healthy food, like your European counterparts do. June 25, 2014
Rated 5.0 out of 5.0 by Friendly Staff The front desk staff were great......friendly and always smiling.....Keep up the great customer service June 23, 2014
Rated 5.0 out of 5.0 by exellent service very friendly staff and very helpful. great pub across road. we will definitely stay there again. June 20, 2014
Rated 5.0 out of 5.0 by Comfortable bed and hospitable staff This is the 2nd time I've stayed at this Holiday Inn. It is centrally located, reasonably priced and the beds are comfy! I would recommend it and I would stay here again if I find myself in London. June 20, 2014
Rated 5.0 out of 5.0 by Comfortable bed, great breakfast!!! Very friendly staff; room was very clean; bathroom clean and lots of towels; beds were unbelievably comfortable; soft and firm pillows; breakfast amazing; late checkout not a problem. Will definitely use Holiday Inn Express again!!! June 18, 2014
Rated 5.0 out of 5.0 by comfortable room, great parking London Downtown Holiday Inn is ideally located to the downtown area. It has great underground parking, providing a safe place to leave my car in a downtown area. The staff are very friendly and respond in a professional manner to questions or requests. The rooms are large. The beds were very comfortable. \i would certainly stay again . June 16, 2014
Rated 5.0 out of 5.0 by Over the top service This was my first stay at the hotel, it will not be my last ! From walking into the lobby to leaving the next morning I received excellent service. Nothing was too much trouble. My room was nice and clean, lighting in the bathroom was good, unlike some others I have stayed at. Breakfast selection was good. I loved the fact that I could park in covered parking.....that will be a huge plus in the winter months. So happy I decided to stay at this hotel. June 15, 2014
Rated 5.0 out of 5.0 by Inviting and Courteous First time staying in London wanted to be rested for a training. Thought this hotel would be the best fit and I was not disappointed. I would stay again when in the area. The staff were friendly, informative and efficient. Very impressed with the room, the comfortable bed, the price and the location. June 13, 2014
Rated 5.0 out of 5.0 by Clean comfortable rooms The room was spotless, with an excellent view of downtown London, Ontario, Canada! In the room was a large screen flat TV, a refrigerator, a microwave and a small coffee maker. The complementary breakfast was excellent June 13, 2014
Rated 1.0 out of 5.0 by poor bedroom This hotel did not fit the Express brand I am use dto June 10, 2014
Rated 5.0 out of 5.0 by Relaxing Stay Good location, nice room and good underground parking. June 4, 2014
Rated 5.0 out of 5.0 by Best experience yet! Great hotel! Used points for our stay and to our surprise, we were upgraded! Made for a great weekend. No complaints! June 4, 2014
Rated 4.0 out of 5.0 by Great Hotel Have stayed at this hotel in the past. Always have had a pleasant experience. Great location to Budweiser Gardens and restaurants. Would recommend it. June 3, 2014
Rated 5.0 out of 5.0 by Excellent experience Just a 1 night stay for business but the experience was excellent. I was greeted by a very pleasant young lady at the front desk. She were very courteous and informative. The room was great, very clean, well appointed. Comfortable bed and clean washroom. Very pleased. June 2, 2014
Rated 5.0 out of 5.0 by GREAT STAFF...........ALWAYS MAKE ME FEEL AT HOME The Holiday Inn in downtown London is my favorite place to stay along my travelling sales route. The Staff are always very welcoming, smiling and genuinely happy to see me. They all know me by name ( which always makes me smile) and always go that little extra. The rooms are always clean , beds are comfy and the breakfast bar is always full of both hot and cold foods for early morning starts. The front desk is very efficient at check in ,and they make checking out even easier. Thank you to all of the staff at the London Holiday Inn Express...............I am just as happy to see you as you are to see me. You always make me feel at home :) June 1, 2014
Rated 5.0 out of 5.0 by Downtown London There are not a lot of options in Downtown London but the Holiday in is a quick walk to bars and restaurants in the area. It is priced a bit high I believe for that area of Dundas in London but never the less I would still recommend. May 31, 2014
Rated 5.0 out of 5.0 by Everything going for it! This hotel was great for our short stay of 2 nights - free parking and a complimentary breakfast (love making my own fresh pancakes...) added a lot to our visit. We were welcomed by a friendly and accommodating staff who answered all our questions about the hotel. We were conveniently located close to the Convention Centre so my spouse could walk there. We didn't spend much time in our room as we were busy with dinners, etc., but we noticed that it was clean and well-maintained. the bed was very comfortable. The room looked out to a busy street but the city was quieter at night. May 30, 2014
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