Rated 4.2 out of 5 by 70
Rated 4.0 out of 5.0 by Ace1234 Nice hotel but did not go the extra mile for customer service
We stayed in this hotel for 3 days but changed rooms after the first day because we needed a bigger room. Rooms were great, really no complaints, but when we got home, we could not find a set of keys. Looked everywhere, so phoned this hotel to see if they had found them. They informed us that they had found them in the FIRST room that we stayed in on Friday. I am not sure on what the policy is for notifying and returning items that are left in a room but this was not a tooth brush and I think most people would consider a set of keys something that is worth at least emailing or phoning the customer about, not to mention we were actually in the hotel for 2 more days! If we were notified we could have easily got them while we were there. Anyway after we phoned and asked about them, they are now shipping them to us at our expense. I really think that with very little effort they could have created a great customer service interaction but not this time!
December 4, 2013
Rated 2.0 out of 5.0 by AJStix No Platinum recognition
Came to this Hotel for the first time Nov 27, 2013. I usually drive all the way to Windsor, but stopped this time to check out London and this hotel, and catch up with an old friend.
As a platinum member I received a bottle of water. No upgrade, no welcome by name, no Platinum benefits at all.
The hotel was fairly clean and the front desk person was friendly though a bit direct.
I arrived late, exhausted and was given a room on the main floor that had been previously occupied by a smoker. I was to meet a friend, so opted not to complain.
Breakfast was not very good, but was nice to have it ready there instead of making another stop. Eggs and ham were cold and the orange juice was kind of gross and syrupy (Is that a word?). but the coffee was good and I made due.
I travel through London about 20 to 30 times per year, but will not be stopping here again.
December 3, 2013
Rated 2.0 out of 5.0 by Chip22 Dirty room
Room was dirty, made a complaint and nothing was done to correct it.
November 29, 2013
Rated 1.0 out of 5.0 nice clean rooms.
Good experience.nice rooms.friendly staff.would recommmend.
November 26, 2013
Rated 5.0 out of 5.0 by Thecableguy Super Clean facility
Our only drawback on the entire experience was the bed was a little firm for our liking. Everything else was exceptional.
November 20, 2013
Rated 4.0 out of 5.0 by ABedard Comfortable room
We enjoyed staying this past weekend. The only negative comments would be that the pool was too cold for swimming and we heard running in the hallway quite abit.
November 19, 2013
Rated 5.0 out of 5.0 by RickM1 Will stay here again
Just spent 2 nights at this wonderful hotel. Right from being greeted by the reception staff, I knew I had chosen a great hotel. There were 3 of us on business travel and the reception staff definitely checked us in efficiently, and were some of the most friendly, courteous staff I have encountered. The room was GREAT in every aspect. There was nothing lacking in my room, which was clean, comfortable and very well appointed. Best night hotel sleep that I remember. The free internet had excellent speed and I encountered no problems. The curtains provided a very dark room making it easier to sleep. No problems with noise from outside the room. I highly recommend this hotel and will stay here again any time I travel to London.
November 18, 2013
Rated 5.0 out of 5.0 by Lisa93 "Home away from home"
Enjoyed our stay with Staybridge Suites. We had a group of 6 adults and stayed in the "1 king & 2 doubles" suite. We were all very impressed with the staff, cleanliness of the suite and the "home away from home" atmosphere. Our only complaint was the indoor pool was cold. But other than that we had a wonderful stay. Would definitely book with Staybridge Suites again !!!
November 13, 2013
Rated 5.0 out of 5.0 by Chiefs7132 Awesome room layout and comfort
Room was very well laid out and roomy
The suite accessories were very good
November 6, 2013
Rated 3.0 out of 5.0 by ZAN013 Lots of Uncontrollable Noise from Patio at Back
After many, many visits to this location, I had my first uncomfortable visit. There was a social gathering on the back patio that in spite of my Platinum status, received a room on the 2nd floor immediately overlooking the event. In spite of my television being on and the volume louder than appropriate, I could still hear the partying. I travel on business, and have to spend time in the room doing paperwork. It was unsettling and distracting . . . such a sad experience for a very loyal member.
Also . . . at breakfast they ran out of large and small plates. The attendant in the dining area just shrugged and said they were busy. No plates? I guess breakfast is not necessary for all guests, as eating sausage and eggs out of bowl is awkward, at best.
Other than these situations, the staff are always friendly and do their best to accomodate. I absolutly hope never to experience these situations again, and as such these social, public events should be held in an area that is separate from what can be heard from the rooms, especially after 10:00 p.m..
November 4, 2013
Rated 5.0 out of 5.0 by Murray1234 Nice place
Nice place to stay very quiet breakfast and dinner very nice
November 1, 2013
Rated 5.0 out of 5.0 by dryadng Convenient and comfy
Location is great (close to highway, major malls). In room kitchen provides me with a choice to cook or to get take out. Homey feel. Thanks for the service provided.
October 23, 2013
Rated 3.0 out of 5.0 by 2013Buckeyes Very nice room but it was a smoking room
I had booked a room through my company and specifically requested non smoking but was put in a smoking room. I have allergies and the 2 nights I stayed were a little unformfortable for breathing
October 8, 2013
Rated 5.0 out of 5.0 by Elissa15 Loved the room - huge, clean and comfortable
This was an awesome room for a family. Huge and comfortable King sized bed, tons of room for our toddler to play, a pull out couch and a mini-kitchen with everything we needed to keep our daughter comfortable. Plus a pool.
The stay included breakfast which had a large variety, but was pretty much camp food in quality. However, you can always get toast, fruit and oatmeal if you don't like camp style eggs.
October 3, 2013
Rated 5.0 out of 5.0 by ZAN013 The best . . . .
Without question, the best property I've stayed at. Makes a very stressed business day a pleasure to come and relax! Staff are among the best in the industry and there is nowhere else that even comes close in the London area!
Just wish that hords of men drinking and smoking at the front entrance could be relocated elsewhere. Weaving in and around them just to enter the building is not a great first impression.
September 30, 2013
Rated 5.0 out of 5.0 by Chiz Great towels and bed
The bathroom towels were the best I've had and I travel a lot. .
September 28, 2013
Rated 5.0 out of 5.0 by Pizzaman1 Here on business
Great place to stay when you're away on business.
Breakfasts & dinners are delicious.
Overall, very pleased which this facility.
September 24, 2013
Rated 5.0 out of 5.0 by Peggy354 Great value and very large room/suite
This is a great place to stay if you'd like extras such as a fridge, microwave, dishwasher, and hotplate. Very comfortable beds and LARGE room is excellent. A large group of teen hockey players was also staying here and it was very quiet in the room. The only problem we had was due to the large number of hockey players and their families.The breakfast was very sparse. There was only 1 person staffing the breakfast buffet and she was extremely busy trying to do her best to keep up. There should have been additional staff added to assist her in the am.
September 19, 2013
Rated 5.0 out of 5.0 by MICOUNTRYBOY FIRST TIMERS
THIS WAS OUR FIRST EXPERIENCE AT A STAYBRIDGE SUITES. THE ROOM WAS VERY COMFORTABLE. THE STAFF WAS ALWAYS WILLING TO HELP AND WERE VERY FRIENDLY. WE KNEW ABOUT BREAKFAST BUT WERE SURPRISED WHEN WE LEARNED ABOUT DINNER BEING INCLUDED ALSO.
August 31, 2013
Rated 5.0 out of 5.0 by Wachsfamily Wonderful
We were passing through London on our way to New England and stopped late hoping to find a place to stay. When we went inside we were greeted by a wonderful staff and warm hospitality. We were tired from traveling and couldn't have been treated any better.
Our room was clean, and comfortable, and we would have stayed another night in the London area if we hadn't made plans in other areas. I can not recommend this place enough.
It far exceeded our expectations.
August 28, 2013
Rated 5.0 out of 5.0 by Missy126 Total Surprise
Was in London for a baseball tournament for my boy. Needed a room as there was an 8 am game the next day. Just walked into the hotel and asked a few questions about their amenities (pool & laundry room). The front desks ladies were absolutely wonderful & found the cheapest rate for us. We walked into our king room with pull out sofa and the boys mouth dropped.
The boys had a great time in the pool and also had a good sleep on both the bed and pull out.
Well worth spending the extra and all employees were very friendly.
Will certainly stay there again.
August 26, 2013
Rated 4.0 out of 5.0 by BC70 Comfortable and Convenient
The hotel had a good location right off the highway. It was easy to find and close to the main streets in London and many restaurants. It was clean and the staff was very friendly. All staff with whom I interacted were excellent. My only recommendation would be that the rooms need a bit of updating (the furniture and carpets) and the hallway carpet on the third floor needs to be cleaned. Other than that, I liked the hotel and service and I would return.
August 22, 2013
Rated 5.0 out of 5.0 by MMGB Fantastic
We will definitely book here again. This hotel has everything a family needs, The hot breakfast buffet was exceptional. Our only regret is that our itinerary didn't allow us enough time to enjoy the comfort of our room more. See you again soon.
August 21, 2013
Rated 3.0 out of 5.0 by 12travel Nice overnight stay
The room and accommodations were comfortable. The layout allows for privacy and a quiet nights sleep. The apartment size kitchen is great. The downside was our room needed some TLC and additional cleaning. Full breakfast starts later on the weekends, which is unfortunate if you want to get an early start.
August 21, 2013
Rated 5.0 out of 5.0 by WaterlooPaul Wow! Great stay!
Staff on sign-in quick and cheerful. Room exceptionally clean and comfortable. Great sleep and then fabulous breakfast - eggs, ham, waffles, fresh fruit - everything! Very busy but staff on top - a wonderful stopover - no regrets!
August 20, 2013
Rated 4.0 out of 5.0 by NoahC Well equipped suite perfect for our family
Pros: We stayed in a two bedroom, two bath suite. It was very spacious and was well equipped for our stay. The hallways were clean and the staff were very friendly. The room was quiet even while on a floor with lots of families and children. The location seemed very safe and well lit.
Cons: The dishwasher in our room was left with clean dishes in it upon our arrival (a small annoyance). The pool was extremely cold. We didn't enter and it prohibited our children from staying in very long. Also, the breakfast area was untidy (food on the counters, garbage on the floors), short-staffed, and they had difficulty keeping everything stocked (from coffee to entree items).
August 13, 2013
Rated 3.0 out of 5.0 by notagain444444 meh
Had stayed at a staybridge in buffalo area and it blew me away! This time... not so much. room was ok... not sure how its a suite? No hot water in am.
Had breakfast each morning... poor at best, by day 3 wanted to go pay as each day was empty and staff was overwhelmed. hurried the undercooked food out and was no place to sit. High chair was sticky and broken. Should have stayed at super 8 and paid for breakfast somewhere.
Disappointed at best
August 13, 2013
Rated 5.0 out of 5.0 by OreosFamily Fantastic Place
The staff was the best I have ever encountered at ANY Hotel in the world. Mark was very friendly, Valerie & Amanda were the BEST. The breakfast was serperb for a hotel stay, always hot and fresh, never did you wait for more food no matter how busy. I will never stay at any other hotel in London again. I would recommend the Staybridge Inn to all my friends and anybody else who is looking for a place that feels like home only better.
Thanks for making my weekend very enjoyable.
August 13, 2013
Rated 4.0 out of 5.0 by PY2013 Great Staff
Since the first time we were comparing various propreties in the area, the front desk staff (April and Kendra) and later the sales manager (Andreea) were amazingly helpful and very nice. Everyone tried to accomodate our needs and requirements to the best of their abilities.
Having such pleasant and responsive staff not only was a major decision factor in staying at Staybridge but also compensated for some of the problems that we and others encountered, such as inadequate food (although fresh and high quality) for all guests, long queues for being served (despite extremenly professional kitchen staff), unreliable and very very slow internet connection, etc.
August 5, 2013
Rated 5.0 out of 5.0 by Bigden Excellent Suite and Excellent Service
My wife, our small dog, and I stayed here for 2 nights and I must say that we both, personally, believe that this was probably the best Hotel that we have stayed at. The Suite was awesome, the bed very comfortable, and the staff were top notch and very, very friendly. The staff at the front desk was especially very helpful and were always pleasant to talk to. I am looking forward to staying at this Hotel whenever we are in the London area again.
August 5, 2013