Rated 5.0 out of 5.0 by LETUGrad Great Award Nights
Had two reward nights at this property at a very rewarding cost. Was impressed with the room, staff, and comfort level. Breakfast was at par with the standard HIE experience - good choices, fresh options, and plenty of quantity.
The pool was cold, but that'll change as Texas weather becomes unplesantly hot!
Entire property was very clean (breakfast room, pool, room).
Access was easy from I-20, but the room was quiet.
May 16, 2013
Rated 1.0 out of 5.0 by Sessum64 Awful experience.
Will not stay here again or recommend to anyone else. The A/C in my room had been turned off and temp was way too warm on a humid Texas night. The room had not cooled off with the A\C on high after 3 hours so I had to go buy a fan. The a\c for the floor was turned off and the windows left open. It was 90 degrees that day and very humid. The ice machine on floor 2 was out of service. The front desk staff did not appear concerned in the least, and said there were no other rooms available, but the parking lot was far from full. HIE is my usual hotel, and I usually spend 4 - 6 nights/month in a hotel, but will not return to this one. It does not fit into the normal quality of the brand.
April 25, 2013
Rated 5.0 out of 5.0 by racingretired Nice place
First time there but will put on the good list. Very quiet.
April 13, 2013
Rated 1.0 out of 5.0 by tc4408 Reservation- Staff members need more training!
Requested an extended stay (4 days) reservations 7 days in advance for King Suite with plenty of work space-desk area, also fridge and microwave, Also-NON-SMOKING was a must!
I explained that my trip was business and i would need work space!
Staff member indicated that was no problem and my room would be reserved. She repeated my request back to me to confirm accuracy. Got there 7 days later and was placed into a standard king room with no work space ie.Desk area, microwave or fridge. Talk with Mgr and she said, sorry Sold Out!
But we have another standard room we can put you in with fridge and microwave. I agreed and after 30 mins. of paperwork, and discussion I went to my room which--- Turned out to be a 'SMOKING ROOM'. Thats all they had. Other Hotels were also booked this late in the week. ......OK, only one stay, mabe next time it might be better..... you decide? I don't need to, too many other choices in town.
April 11, 2013
Rated 4.0 out of 5.0 by kamalla good employee
jasmine was very helpful and you should give her a raise because she is the kind of employee you need working for you. she was helpful with check in and very helpful with a place to eat for dinner.
April 8, 2013
Rated 4.0 out of 5.0 by tc4408 Great Choice for long or short term stay!
Price-Good-resonable. Comfort of bed-Very Good. Clean Room and bathroom. Great staff. Breakfast- Better than many others. Could use more TV channel selections, but did have 3 HBO's. (no CMT or GAC). OVERALL- Very good! And I will be back.
March 31, 2013
Rated 5.0 out of 5.0 by CorvetteGirl3 Overall Great Experience
From the time we walked in the experience was excellent. We were greeted warmly with a smile and warm cookies! Our room and bath were very clean. Although, the hotel is close to the highway, we heard no sounds inside and for two nights we slept in peace and quiet. Having a choice of pillows, which were marked "soft" or "firm" was just great and helped with a good night's sleep. Breakfast in the morning had a very good selection and the dining room was comfortable and inviting. Good Job!
March 29, 2013
Rated 5.0 out of 5.0 by MWard1964 Well located Hotel....
This hotel was situated perfectly for my business needs in the area. The staff were extremely helpful, and made me feel as if they were glad I was staying with them. If and when we get additional work in this area I will definately choose this hotel.
March 21, 2013