Rated 3.8 out of 5 by 35
Rated 2.0 out of 5.0 by haydeb3 disappointed
This is the first time I have ever been disappointed at a Holiday Inn the front desk agent was not friendly he put us in 3 different rooms before we finally stayed in a room with full size beds instead of the queen we were quoted and we did not get a discount for the down grade, when ask to bring a crib he told us to come to the front desk and get it, next visit to Longview our family will not be staying in this hotel.
November 27, 2013
Rated 5.0 out of 5.0 by Ddh64 Always perfect after a long drive.
We always look for Holiday Inn Express when we travel. They are a sure thing to be clean neat and quiet. Staff is always helpful and polite.
November 17, 2013
Rated 1.0 out of 5.0 by nicknametaken2013 avoid this property
The WiFi is decent but the tv selection and signals are very poor. My access key did not work once. There is nothing more annoying than having to return to the front desk multiple times for this issue with all your baggage. Was told would be taken care of, was not. Was left sitting in front of my room door for over twenty minutes before being afforded entry. The next day back and forth to front desk to get into room, terrible two night stay.
The staff seemed apologetic but when told they would give me extra points for my stay, and in fact they did not. I go to this area for business and will look other brands in the future.
November 13, 2013
Rated 3.0 out of 5.0 My first Disappointment
This was the first Holiday Inn Express that I have stayed at where I was disappointed in my room. My room did not have a fridge, nor did it have a telephone in my room. I have been staying in these hotels for a while now, and this was my first time not to have these in my room. (Even after I requested a phone be put in my room, I still did not get one.) I was not even offered to upgrade to a room that had these options.
November 10, 2013
Rated 4.0 out of 5.0 by Cxl123 Hotel staff is great
Best price in town, staff is great. Best stay for the money
October 20, 2013
Rated 5.0 out of 5.0 by Dwight1 Great location and Excellent Comfort
My location of choice when staying in the Longview area. The construction next door will be short lived when the Craker Barrel opens offering a great choice to eat at while staying at this HI Express.
September 28, 2013
Rated 3.0 out of 5.0 by Chilledshower Only one issue with the room.
Had to get up at 4:00 am to go to a business meeting by 5:00 am and tried to take a hot shower and no hot water!
I let the water run for over 10 minutes hoping that it would get hot and no luck! I was forced to take a cold shower which did not make me happy!!
Upon returning to the hotel, I spoke wiht the person at the front desk who only said she was sorry and i told her I was not happy having to take a cold shower, all she could do was laugh and say "It's Texas, be thankful for the cold water!" she also stated "we have had this happen in other rooms too. Nobody can figure out why"
Up to the cold shower and the really unresponsive front desk person, i enjoyed the stay. There should have been more done to atleast make up for the bad shower
September 23, 2013
Rated 2.0 out of 5.0 by USAProud Not Exceptional
The location on the frontage road was great because we were just driving through to Dallas. Another reviewer complained about the road noise, but we did not notice any and our room was the last one on the end near the highway. The pillows and mattress were a little too hard for our taste. Other than those normal hotel issues, there was a lizard in our bathroom in the morning. Because of the construction next door, I would not have been surprised by a creature if we were in a first floor room, but we were on the second floor. (We did a "catch and release" into the shrubbery outside,)
My biggest complaint is over the "incidentals hold" for thirty something dollars that was placed on my debit card and not released for 8 days. I don't recall ever seeing a hold last over a day before this one.
This is the second time in three months that my receipt was not ready at check out. A New Orleans hotel manager even told me to access it online if I needed it! I will insist on some kind receipt from now on. If the hold had not been released, I would have been up that creek without a receipt for a paddle.
September 7, 2013