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Rated 3.8 out of 5 by 57 reviewers.
Rated 2.0 out of 5.0 by Fuzzy cable and no wifi Some of the good tv stations that you want to watch are fuzzy and the HBO stations are all the lesser HBO(family, latino, etc) and the wifi in my room did not even show up as an option. I called the front desk and they gave me a number to call to report it. The repair guy finally called me back and said he would have them reset everything but that did not work. When I told the front desk again that it did not work when I checked out the lady asked how long I had stayed, like that even matters. I have stayed a many Holiday Inn Express and this would be the worst one. July 22, 2014
Rated 5.0 out of 5.0 by Great Service Front desk clerk was awesome, room was great. Nice variety for breakfast. July 21, 2014
Rated 5.0 out of 5.0 by Great Stay Was in Longview for 2 night on business the staff we very nice and accommodating. We traveled alot all over Texas and this was the best service we got at any hotel we stayed at. July 19, 2014
Rated 2.0 out of 5.0 by Worn out carpet and leaky plumbing Upon walking into room, found carpet to be worn badly and in need of replacing. Shower knobs didn't work well and hard to get cold-hot water mixture. Room looks to be worn and well used and could use a total makeover. July 14, 2014
Rated 3.0 out of 5.0 by Out Dated Over experience at this hotel was FAIR but much improvement needed. Let me start with the positive. The entire staff were VERY friendly and helpful. They get an EXCELLENT review from us. The breakfast was delicious and packed with variety. Easy check in/out. Now the negative. We stayed on the second floor and when we walked into our room, you could tell the carpet was very old because of the extreme stinch in the room. The mattress on the beds were not comfortable at all like other Holiday Inns I've stayed at. My kids wanted to swim but the pool was dirty and had not been cleaned. The bottom of the pool was dirty and the water merky and the pool furniture was out dated. Please at least change your carpet. No One wants to smell dirty carpet all night long. July 14, 2014
Rated 5.0 out of 5.0 by Great Service! We arrived a little early for our Family Reunion. Aaron was on the front desk and checked us in without a problem. He was very helpful and took care of us. Our stay was great - our rooms were comfortable, clean, and very spacious. The breakfast was good as well. When we checked out, we somehow left a small bag that had some valuable items in it. When we called about the bag several hours later, we were told that it was in lost and found. We were very happy and made arrangements for FedEx to pick it up the next day. Aaron took care of packaging the bag and sending it to us by FedEx. It arrived the next day. Aaron was so helpful over the phone and made us feel confident that the package was on its way to us. He was a great customer service person for the Holiday Inn. We hope to see him again next time we come to Longview and stay at Holiday Inn. Thanks, Aaron!!! July 9, 2014
Rated 4.0 out of 5.0 by Staff During the monther of June, our family members reserved several rooms at the south Longivew location. The front desk staff (Aaryn) was wonderful, helpful and polite. Thank you, Aaryn. July 8, 2014
Rated 5.0 out of 5.0 by Great young man on staff at reception area Traveling from Florida to Fort Worth Texas and we were totally worn out and couldn't drive another mile! Young man at the front desk was a delight and got us settled in quickly and in a quiet room July 5, 2014
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