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Rated 3.8 out of 5 by 39 reviewers.
Rated 4.0 out of 5.0 by great staff Hotel has some of best staff anywhere. Stayed a week and missed having a microwave and frige. February 25, 2014
Rated 4.0 out of 5.0 by Longview HIE Clean comfortable room. Good Job Holiday Inn. See you next time. February 3, 2014
Rated 1.0 out of 5.0 by Disappointing My stay here was appalling. The room was dirty--hair in the sink, dirty carpet and furniture. The blow dryer was unusable because the plug was cracked in half. When I checked in I asked the staff member about the new policy of giving 500 points instead of the snack for platinum members. They didn't seem to have any idea what I was talking about...so I got no bonus points and no snack...no consideration at all as a platinum member. I spoke to the manager the next morning on my way out and she told me she had been brought in to make changes. She offered me bonus points for the problems but didn't give them to me. Overall it was a disappointment for HI standards. January 31, 2014
Rated 4.0 out of 5.0 by Comfortable beds and friendly staff-good service I was rushed to Longview due to a family emergency. Holiday Inn Express took care of many details opon my arrival. Not having the comfort of my own home to care for my daughter who is attending a college in Longview, concerned me. Holiday Inn Express was very accommidating to our needs. Very helpful and room service was excellant. They also provided a good variety of breakfast foods January 29, 2014
Rated 2.0 out of 5.0 by disappointed This is the first time I have ever been disappointed at a Holiday Inn the front desk agent was not friendly he put us in 3 different rooms before we finally stayed in a room with full size beds instead of the queen we were quoted and we did not get a discount for the down grade, when ask to bring a crib he told us to come to the front desk and get it, next visit to Longview our family will not be staying in this hotel. November 27, 2013
Rated 5.0 out of 5.0 by Always perfect after a long drive. We always look for Holiday Inn Express when we travel. They are a sure thing to be clean neat and quiet. Staff is always helpful and polite. November 17, 2013
Rated 1.0 out of 5.0 by avoid this property The WiFi is decent but the tv selection and signals are very poor. My access key did not work once. There is nothing more annoying than having to return to the front desk multiple times for this issue with all your baggage. Was told would be taken care of, was not. Was left sitting in front of my room door for over twenty minutes before being afforded entry. The next day back and forth to front desk to get into room, terrible two night stay. The staff seemed apologetic but when told they would give me extra points for my stay, and in fact they did not. I go to this area for business and will look other brands in the future. November 13, 2013
Rated 3.0 out of 5.0 My first Disappointment This was the first Holiday Inn Express that I have stayed at where I was disappointed in my room. My room did not have a fridge, nor did it have a telephone in my room. I have been staying in these hotels for a while now, and this was my first time not to have these in my room. (Even after I requested a phone be put in my room, I still did not get one.) I was not even offered to upgrade to a room that had these options. November 10, 2013
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