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Rated 4.0 out of 5 by 71 reviewers.
Rated 5.0 out of 5.0 by Nice people and clean hotel This is a very convenient, clean holel staffed by very nice people. August 19, 2014
Rated 5.0 out of 5.0 by Always nice rooms and great service. Always easy to make reservations via the computer and we're welcomed by the friendly staff when we arrived. August 18, 2014
Rated 5.0 out of 5.0 by Great staff and a good night sleep Second time to stay at this hotel and have not been disappointed yet. Staff is friendly and helpful. Nice facilities. Sleep like a baby. August 12, 2014
Rated 4.0 out of 5.0 by AC did not keep the room cool. The AC would not keep the room cool. Management was not able to fix the unit so they gave us a discount. The kids were already asleep or we would have moved to another room. August 9, 2014
Rated 5.0 out of 5.0 by good air conditioning cold air conditioning in the room. rooomm wass clean. could have used a refirigerator. July 31, 2014
Rated 4.0 out of 5.0 by love the holiday inn at longview but.. I was disappointed that my recipe wasn't emailed to me, even though I told the gentleman at the front desk to please do it for me and even confirmed my email with him. I travel a lot for work and sometimes I have to hunt down my travel expenses getting them emailed is a lot easier then to keep them rather then scanning them. Please add a option to email them on your mobile app. Thanks! July 28, 2014
Rated 2.0 out of 5.0 by Fuzzy cable and no wifi Some of the good tv stations that you want to watch are fuzzy and the HBO stations are all the lesser HBO(family, latino, etc) and the wifi in my room did not even show up as an option. I called the front desk and they gave me a number to call to report it. The repair guy finally called me back and said he would have them reset everything but that did not work. When I told the front desk again that it did not work when I checked out the lady asked how long I had stayed, like that even matters. I have stayed a many Holiday Inn Express and this would be the worst one. July 22, 2014
Rated 5.0 out of 5.0 by Great Service Front desk clerk was awesome, room was great. Nice variety for breakfast. July 21, 2014
Rated 5.0 out of 5.0 by Great Stay Was in Longview for 2 night on business the staff we very nice and accommodating. We traveled alot all over Texas and this was the best service we got at any hotel we stayed at. July 19, 2014
Rated 2.0 out of 5.0 by Worn out carpet and leaky plumbing Upon walking into room, found carpet to be worn badly and in need of replacing. Shower knobs didn't work well and hard to get cold-hot water mixture. Room looks to be worn and well used and could use a total makeover. July 14, 2014
Rated 3.0 out of 5.0 by Out Dated Over experience at this hotel was FAIR but much improvement needed. Let me start with the positive. The entire staff were VERY friendly and helpful. They get an EXCELLENT review from us. The breakfast was delicious and packed with variety. Easy check in/out. Now the negative. We stayed on the second floor and when we walked into our room, you could tell the carpet was very old because of the extreme stinch in the room. The mattress on the beds were not comfortable at all like other Holiday Inns I've stayed at. My kids wanted to swim but the pool was dirty and had not been cleaned. The bottom of the pool was dirty and the water merky and the pool furniture was out dated. Please at least change your carpet. No One wants to smell dirty carpet all night long. July 14, 2014
Rated 5.0 out of 5.0 by Great Service! We arrived a little early for our Family Reunion. Aaron was on the front desk and checked us in without a problem. He was very helpful and took care of us. Our stay was great - our rooms were comfortable, clean, and very spacious. The breakfast was good as well. When we checked out, we somehow left a small bag that had some valuable items in it. When we called about the bag several hours later, we were told that it was in lost and found. We were very happy and made arrangements for FedEx to pick it up the next day. Aaron took care of packaging the bag and sending it to us by FedEx. It arrived the next day. Aaron was so helpful over the phone and made us feel confident that the package was on its way to us. He was a great customer service person for the Holiday Inn. We hope to see him again next time we come to Longview and stay at Holiday Inn. Thanks, Aaron!!! July 9, 2014
Rated 4.0 out of 5.0 by Staff During the monther of June, our family members reserved several rooms at the south Longivew location. The front desk staff (Aaryn) was wonderful, helpful and polite. Thank you, Aaryn. July 8, 2014
Rated 5.0 out of 5.0 by Great young man on staff at reception area Traveling from Florida to Fort Worth Texas and we were totally worn out and couldn't drive another mile! Young man at the front desk was a delight and got us settled in quickly and in a quiet room July 5, 2014
Rated 5.0 out of 5.0 by Great weekend getaway! Great weekend getaway and it was great for our church conference July 1, 2014
Rated 5.0 out of 5.0 by great staff needed a place to stay on our last nite of vacation. Booked this facility based on our previous experience with another HI Express a few nites prior. Were not disappointed. June 27, 2014
Rated 5.0 out of 5.0 by longview Thank you for offering fruit thru out the day. I wish all your hotel offered fruit and eggs thru out the day. June 15, 2014
Rated 2.0 out of 5.0 by Recommendations No Wi Fi or internet connection no refrigerator or microwave these are standard items in rooms I would think. All together I think hotel needs updated. June 12, 2014
Rated 5.0 out of 5.0 by Night manager very welcoming We were tired and did not have a reservation and at midnight your manager was very courteous and helpful. He allowed us to look at a couple of smoking rooms and pick the best one since all he had left was smoking rooms. One was acceptable and we enjoyed our overall experience. Great night manager. June 11, 2014
Rated 5.0 out of 5.0 by Return Trip Home This was the third time we have stayed at this particular Holiday Inn Express Hotel and we have been completely satisfied on all three occasions. Both Joshua and Karrington are very gracious and accommodating. In fact, we are so impressed with this Hotel that we plan on staying there each time we go to visit our daughter and her family in Cedar Park, TX. What else can I say, except thank you Holiday Inn Express for a good experience in our travels. George May 31, 2014
Rated 1.0 out of 5.0 by Did not get a handicap room as requested I made my reservation for a handicap room with roll in shower. I got a room that was not handicap accessible with no roll in shower I had also asked for 2 queen size beds and got 1 bed and a sofa!! The staff was very nice, but put the blame on the central booking office. We had a terrible time trying to make the room comfortable for our handicap daughter. Another guest we talked with had to move to another room about midnight due to their air conditioning unit not cooling! We weren't the only ones not happy, May 28, 2014
Rated 4.0 out of 5.0 by WI FI signal too weak If you want to get a top rating, you have to offer a high speed wi fi connection. Connection was unsatisfactory. Would not stay here again. March 30, 2014
Rated 4.0 out of 5.0 by Nice stay Room was clean, quiet and had a good access to interstate. March 23, 2014
Rated 2.0 out of 5.0 by Won't fix anything 4 days in a row I had to have someone from the hotel to let me in my room after I tried 2-3 times with different cards... Who ever owns it won't spend the money to fix anything I heard other ppl complain about there doors as we'll ..... Worst holiday inn I have ever stayed at and I've stayed at a bunch March 20, 2014
Rated 4.0 out of 5.0 by great staff Hotel has some of best staff anywhere. Stayed a week and missed having a microwave and frige. February 25, 2014
Rated 4.0 out of 5.0 by Longview HIE Clean comfortable room. Good Job Holiday Inn. See you next time. February 3, 2014
Rated 1.0 out of 5.0 by Disappointing My stay here was appalling. The room was dirty--hair in the sink, dirty carpet and furniture. The blow dryer was unusable because the plug was cracked in half. When I checked in I asked the staff member about the new policy of giving 500 points instead of the snack for platinum members. They didn't seem to have any idea what I was talking I got no bonus points and no consideration at all as a platinum member. I spoke to the manager the next morning on my way out and she told me she had been brought in to make changes. She offered me bonus points for the problems but didn't give them to me. Overall it was a disappointment for HI standards. January 31, 2014
Rated 4.0 out of 5.0 by Comfortable beds and friendly staff-good service I was rushed to Longview due to a family emergency. Holiday Inn Express took care of many details opon my arrival. Not having the comfort of my own home to care for my daughter who is attending a college in Longview, concerned me. Holiday Inn Express was very accommidating to our needs. Very helpful and room service was excellant. They also provided a good variety of breakfast foods January 29, 2014
Rated 2.0 out of 5.0 by disappointed This is the first time I have ever been disappointed at a Holiday Inn the front desk agent was not friendly he put us in 3 different rooms before we finally stayed in a room with full size beds instead of the queen we were quoted and we did not get a discount for the down grade, when ask to bring a crib he told us to come to the front desk and get it, next visit to Longview our family will not be staying in this hotel. November 27, 2013
Rated 5.0 out of 5.0 by Always perfect after a long drive. We always look for Holiday Inn Express when we travel. They are a sure thing to be clean neat and quiet. Staff is always helpful and polite. November 17, 2013
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