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Rated 4.1 out of 5 by 19 reviewers.
Rated 5.0 out of 5.0 by Stay Here! Our room was spacious, clean and comfortable. The staff was the same...well, maybe not exactly the same but exceptional service! March 19, 2013
Rated 5.0 out of 5.0 by Stay Nice hotel. Every thing was fine here. Just a little bit pricey February 19, 2013
Rated 5.0 out of 5.0 by Outstanding! We often use this establishment for our guests to the area. The staff is beyond helpful and we appreciate the outstanding service! February 11, 2013
Rated 5.0 out of 5.0 by Coffee at breakfast Terrible coffee- Another Holiday Inn Express had an excellent coffee labeled European blend. I believe that the young lady attending the breakerfast area was not very attentive and was engaged in conversation with a male guest for the entire time we were eating breakfast. The front desk was excellent both days we stopped at this hotel. February 6, 2013
Rated 1.0 out of 5.0 by Refreshing To Know Outstanding Guest Service Still Exists... I travel frequently for my job as a foodservice district manager with CEFCO convenience stores. I spent this past week in Longview as we opened a brand new location. I stay at Holiday Inn exclusively and have NEVER recieved such great guest service. I was contacted the day prior to my stay asking if I needed anything and then the night before I left I went to wash my laundry only to find the guest wash machine out of order, I went to the front desk and asked if there was another guest laundry machine, LaMarcus said no,but without hesitation said he'd wash and dry my cloths. A few hours later he called to let me know they we ready and when I asked how much did I owe him he simply stated nothing, truly refreshing!!! I will recommend this properly to all the folks I work with when traveling Interstate 20. January 20, 2013
Rated 5.0 out of 5.0 by Our Stay We were greeted by a very friendly staff. Our stay was really nice. We got good service and everyone was very nice to work with. We will stay there agan in the future. January 4, 2013
Rated 4.0 out of 5.0 by Great Staff I stay here occasionally to visit Eastman's chemical plant nearby. It is a freeway side hotel so I wouldn't say its memorable. But, it's close to where I need to be. The staff is also extremely friendly and the rooms are comfortable. The breakfast is nothing to write home about, but it's pretty typical for this class of hotel and the cinnamon rolls are very tasty. December 22, 2012
Rated 3.0 out of 5.0 by Ok To check into this hotel, I had to wait more than 5 minutes, not because there was a line but because there was no one at the front desk. Additionally, the treadmills and recumbent bike were not in the best shape. One treadmill stopped every time I started to jog and the chair on the recumbent would not lock. Other than this two small items, the hotel was comfortable. December 21, 2012
Rated 5.0 out of 5.0 by Awesome What an experience. I have been in a lot of Holiday Inn's and this one top's it all. From the moment you walk in till the moment you leave it was wonderful. A very warm and inviting atmosphere. Two day's before my booked arrival i called and ask if I could come a day earlier. Not sure if i spell the name right, but LaMarcus was very pleasant and went out of his way to make me happy. Upon my arrival, Jessica welcomed my like i was part of her family. So, here is to LaMarcus and Jessica: Thank you so much for been such wonderful people. You two made my stay at this Hotel perfect. December 9, 2012
Rated 5.0 out of 5.0 by Superb Staff This HI property has without a doubt the highest customer service agents at any hotel I have been in. I am an event coordinator and stayed at this hotel for a personal emergency trip. I was treated with kindness and polite from the young lady who checked me in to the young man who checked me out. The owner of this property should be proud of their staff. October 23, 2012
Rated 5.0 out of 5.0 by very quiet very quiet and wonderful staff. was a little difficult to find, and not close to many restaurants October 11, 2012
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