Rated 4.4 out of 5 by 138
Rated 5.0 out of 5.0 by Lorri59 Outstanding Customer Service
I hold our small meeting event at this hotel annually because the customer service is beyond excellent. The property manager and the staff make you feel welcomed and take care of all our needs eagerly and promptly. The sleeping rooms are clean and comfortable. I enjoy all the amenities that Holiday Inn Express offers their customers, exercise room, pool, nice breakfast, etc. and this hotel is very centrally located. You can walk to Papacita's which shares the same parking lot and the mall is just across the way. This hotel is being updated and remodeled, but we did not experience any construction noise during our stay. I'm looking forward to the new look. Well done Holiday Inn Express, once again, our stay was wonderful!
August 22, 2015
Rated 2.0 out of 5.0 Become a smoke free property.
Update the property and make the property smoke free.
August 15, 2015
Rated 5.0 out of 5.0 by nickholland Excellent staff
The hotel front desk staff and housekeeping staff made the stay wonderful. It is not a 5 star or resort but the service was of the same quality I would expect.
The room was clean and the beds were comfortable. The only complaint I have is the carpet was filthy. They need to have the carpet in the rooms steam cleaned.
August 12, 2015
Rated 5.0 out of 5.0 by TXGigi Friendly and comfortable
This review is long past due. I have stayed at this location on and off for the last 4 months(on more than off). Everyone has been so helpful and friendly. Hats off to Krystal and Marcie! I recommend staying here for business or pleasure. My rooms have always been clean and the beds comfortable. When you walk in there is always a friendly face to welcome you. Love the cookies and coffee every afternoon after working all day. I really enjoy soaking in the hot tub in the evening.
August 10, 2015
Rated 5.0 out of 5.0 by Wendy2010 Highest customer service I've seen!!
We travel a lot for softball and absolutely loved this hotel for our weekend stay! Front desk customer service was the best I have seen in a while, especially Jessica. She went over and above what was necessary just to make sure my family had an enjoyable stay. When I couldn't get a room a month later at another hotel down the road, I called her and she was able to hook us up! Everyone there was amazing and we would very much like the opportunity to stay at this hotel again.
July 9, 2015
Rated 5.0 out of 5.0 by dont have one yet Bed
The bed was perfect...luxury firm instead of too soft. I brought my own pillows because the pillows in all hotel are too soft and I cannot sleep on a soft pillow.
July 1, 2015
Rated 5.0 out of 5.0 by tbam301 Great Service
Friendly Staff. Easy access to breakfast. Great Mexican Restaurant just walking distance
June 29, 2015
Rated 2.0 out of 5.0 by QFree Great Staff, Great value, Needs major cleanliness improvements
The staff and housekeeping were very hospitable and the price was great. Great location based on our needs. However, we needed to use the fold out sofa for our son. The linens were visibly dirty along with the comforter when we took them out of the dresser where they were stored. There were food markings from previous use on the sheets and I'm not certain what the stain was on the comforter. The pillows on the couch were dirty as well and could use cleaning. It looked like house keeping just flipped over the dirty side to show the clean side. Although I could not visibly see anything on the bed, it led me to question if those sheets had been changed prior to our use.
June 24, 2015