Rated 4.2 out of 5 by 64
Rated 5.0 out of 5.0 by Gwen22 great customer service
The nose on my eye glasses came off and the young lady at the lobby counter was on point with assisting me in getting it repaired. She also alerted me to a Walmart on loop 281. However, by the time i got settled in the eye glass place was closed. Thanks for everything. A special shout out to Crystal the manager who also assisted me with her knowledge and hospitality.
March 11, 2014
Rated 5.0 out of 5.0 by Travel32 Stayed for Business
The hotel was clean, well kept, the staff was courteous and knowledgeable. If you are passing through its a better choice and better value for your price. If through the area again we will be staying there again.
March 1, 2014
Rated 5.0 out of 5.0 by Smith23 Hotel recommended
We love this hotel! Clean room, comfortable bed, nice continental breakfast, and the pool and Jacuzzi are awesome!
December 7, 2013
Rated 5.0 out of 5.0 by ozarkdude Very nice Hotel
Good location and nice staff
would visit every time.
November 27, 2013
Rated 3.0 out of 5.0 by DavefromTN OK, nothing really good or bad
Good location and nice staff. Good parking situation. Reasonable rates.
Please start breakfast at 0600! 0630 is too late for working folks.
Rooms ok....hard to regulate temp and bed was not very comfortable.
My only real complaint it the TV.....hard to navigate and the direct TV is not very good.
November 25, 2013
Rated 5.0 out of 5.0 by Shan40 We got a upgrade!!!
The hotel itself was beautiful. The staff were all very sweet and helpful! Beds were great and ac worked great! The first night everything was perfect....the second night someone snuck in a little dog in the room next to ours that would not shut up!!!!!! My husband called the front desk, they promptly moved us to a beautiful king suit at no extra charge! (Long story....people rented the room, then left the dog unattended while they went out on the town!!!) Would definetly stay again anytime I'm in the longview area!!!!
October 23, 2013
Rated 5.0 out of 5.0 by JagGrrl77 Excellent Hotel
This was a clean, peaceful, relaxing hotel. The staff was AMAZING and made our expirience absolutely wonderful.
October 17, 2013
Rated 5.0 out of 5.0 by sdwharris Felt like home!
We enjoyed our stay this past weekend very much. From check in to check out the staff made our stay enjoyable. Our room was well appointed, everything was as expected. The bed was very comfortable. I noticed when I woke up before dawn that I felt as if I were in my own bed at home, which was somewhat different than what I normally experience in a different place. I appreciated the nice fluffy white towels and toiletries provided in the bath. Overall we were very pleased with our stay.
October 9, 2013
Rated 5.0 out of 5.0 by Buck59 Great location and fabulous service
Probably one of the nicest HI Expresses I have stayed at. The bed was phenomenal, staff was very professional and quick to respond to our needs. I highly recommend this location to everyone. Beats the heck out of staying at your in-laws!
September 25, 2013
Rated 1.0 out of 5.0 by FrequentFlyer5 Disappointment with stay
We have stayed at this hotel several times. I choose this hotel because it was close to the relative that I visit. The quality over the last 6 months has changed. I always request room with double beds because of an issue with my back. When we checked in, the room that was given to us had one bed. I immediately called down to the front desk and was told that there were no rooms available with double beds. A fold up bed was offered but was not a solution to my situation because a fold up bed is not comfortable for someone with back problems. We had an uncomfortable noisy night. While we were trying to check out, the housekeepers came several times within minutes checking to see if we had left, once open door while we were trying to get dressed. I had mention when we checked in that I wanted to pay cash for my stay, but upon checking out, was told that payment had been applied to my credit card and the clerk stated he was not sure how to remove payment from card to apply cash. I was quite dissatisfied with this entire stay. We always look for the Holiday Inn hotels because I trusted the comfort of the hotels. I don't think we will stay at this particular hotel again, which disappoints me since it fitted so well with our plans.
September 19, 2013
Rated 5.0 out of 5.0 by tricky1303 Great service
The staffs were very friendly and the great location is great with all the restaurants around.
September 6, 2013
Rated 4.0 out of 5.0 by aggie08 good location
nice and clean place for visitors whom staying for couple days, nice location wise for the city of longview. its kind in the middle of where all the restaurants at.
August 19, 2013
Rated 1.0 out of 5.0 by elisha32 very comfortable bed, great staff, HORRIBLE MANAGEMENT
clean, comfortable rooms, very comfortable beds, extremely nice staff other than Manager.
August 10, 2013
Rated 3.0 out of 5.0 by Shhhilo Poor Breakfast
Out of all hotels I've stayed in this Holiday Inn served the worst scrambled eggs very very NASTY!
August 2, 2013
Rated 5.0 out of 5.0 by Greid1963 Holiday Inn Express Does it again!
Checked in and was treated like a VIP!!!
Rooms were clean, the staff was great, the location of the Holiday Inn Express is great as you have a great selection of Restaurants just around the corner.
July 5, 2013
Rated 5.0 out of 5.0 by Sheila88 Short business trip
Stayed 2 nights and room was in excellent condition
June 17, 2013
Rated 5.0 out of 5.0 by deedee6 great beds and very nice people at the front desk. they were very helpful.
great beds, great service and very nice and helpful people at the front desk..
June 2, 2013
Rated 5.0 out of 5.0 by Pink2 Comfort
The perfume was over bearing in the room. That is all I have to say.
April 3, 2013
Rated 5.0 out of 5.0 by tc54 Ex. V P of operations Mountain Supply and Service
I moved to Longview TX about a 8 months ago. Before I purchased a permanent residence I was booked at this facility on and off for 4 months. The rooms were always clean and neat. I was always greeted with a friendly smile each time I arrived. The staff was always courteous and very helpful in what ever I asked of them. We have since started using this facility in Longview for all of our hotel stays as well as utilizing their conference rooms for national meetings. Hats off to Crystal and her staff for making my stay and any business we do a pleasure. Thanks
March 19, 2013
Rated 5.0 out of 5.0 by Texans Excellent location
We love to stay at this property - it is close to everything, very clean and hospitable. , Crystal, always greets us like family, and when traveling, we consider this home.
January 30, 2013
Rated 2.0 out of 5.0 by Budrow Long weekend stay
No hot water during my 2 nights there. The staff/management was not going to do anything until I used social media and then they took 1 night off the bill. The room down the hall had major leak from floor above. Seems like the facility is lacking. If there is another hotel in Longview, I'm choosing it next time. Staff was pleasant.
January 20, 2013
Rated 5.0 out of 5.0 by Jussslim Convenient
This location was easy to find, accessible and near a wide selection of restaurants. The mall, albeit small, was also nearby.
Government rates are offered so that was a major plus.
Once you enter the hotel lobby the view inside was breathtaking.
I was there for business and I was able to relax without any interruptions. Would stay again if I am ever in the area.
January 3, 2013
Rated 4.0 out of 5.0 by Babyruth Front desk service
The nicest young lady at the front desk. She follows through on every promise
January 2, 2013
Rated 5.0 out of 5.0 by Eugene62 excellent complete stay
Our stay at Holiday Inn was very enjoyable .We had all excellent
serv ice from checking in to checking out.
December 8, 2012
Rated 4.0 out of 5.0 by KTT54 Comfort better than most
This hotel was a little hard to find but once there it was a very nice weekend stay. The map on the brochure was confusing. It's not that visible from the main road. The bed was firm but not hard and the pillows were very nice. Overall I liked it and would stay there again if in the area.
October 12, 2012
Rated 5.0 out of 5.0 by smurdock GREAT spa suite
We were so comfortable at this hotel.
We arrived after a long nite on the Amtrak train and we were hot and exhausted. The staff worked hard to get our room ready as quickly as possible since we were a bit early for checkin. The room was so cool, spacious, and comfortable. We were able to take advantage of your laundry services which really helped us and later we utilized your work out room as well. The hot breakfast was good and the service was also. I always like to make suggestions since I am and Administrator at an assisted living community and I really like getting the feedback ; the only suggestions that I would make would be to keep your vending machine in the laundry room stocked ( they were out of softner in that machine), and although the carpet in our hotel room was clean it had patches and a bit worn in some areas.
Yet, apart from those few suggestions - we were VERY pleased and well taken care. THANKS SO MUCH!!
October 4, 2012