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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.3

based on 227 reviews
91%
Recommend This Property

Ratings Breakdown

227reviews

  • 5 Stars
    135
  • 4 Stars
    54
  • 3 Stars
    23
  • 2 Stars
    11
  • 1 Stars
    4

HOTEL STAFF TURNOVER

By

July 14, 2016

The amount of turnover in staff makes the hotel difficult for frequent stays. No continuity. the gym needs drastic improvement. The treadmill needs replaced and has for a long time. Staff complains about other staff members to hotel guests. rooms rarely get cleaned in a timely manner, I can return from work at 5 pm and room still has not been serviced. Rooms are never ready prior to 3 pm even when early arrival requested.

Posted byHotelStaff
July 16, 2016
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Just like every business, turnover happens and we do our best to control it and finding the right staff to make all our guest experience great. Regarding the fitness equipment, we are in the final stages of approval for all new equipment. As this cannon just happen overnight, we are waiting for final approval of the approved brand standards equipment. Once that is completed, equipment will be ordered. I do apologize and regret that this impacted your experience at our hotel. I would like to thanks for being a Spire IHG Rewards Platinum Member.
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Excellent Way to Rest

By

July 13, 2016

The hotel was in a great location which offered us an excellent way to relax and recuperate from travel and hiking at the local national park.

Posted byHotelStaff
July 15, 2016
Thank you for wonderful comments regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. I hope you had a great hike in the national park!!
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Great value in Los Alamos area

By

July 13, 2016

club

Pros: Staff was very friendly
Lots of amenities
-24 hour fitness room, nice indoor pool and hot tub
Great fresh selection for breakfast included in stay
comfortable bed and pillows
room came with microwave and refrigerator
Spacious room

Cons: Desk Lamp in room was dusty and sheets looked like it had oil stains on one side of it.

Posted byHotelStaff
July 15, 2016
Thank you for wonderful comments regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. I will discuss your comments regarding the desk lamp dusty and the possible oil stain on the bed sheets to our housekeeping department. Again I would like to thank you for being an IHG Rewards club member.
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Weekend Getaway!

By

July 10, 2016

club

I really enjoy the Holiday Inn Express Hotel Chains. I stay in them when ever the opportunity comes forward.

Posted byHotelStaff
July 12, 2016
Thank you for wonderful comments regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. See you the next time you are traveling to Los Alamos. I would also like to thank you again for being an IHG Rewards Club Member.
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july 3 2016

By

July 07, 2016

club

The stay was great. The pool was dirty. As well as the hot tub.

Posted byHotelStaff
July 11, 2016
Thank you for wonderful comments regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. I am truly sorry about the condition of the pool and hot tub that you experienced while you were staying with us. I have passed your comments to our maintenance department.
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los alamos

By

July 04, 2016

club

I stayed there because I was working at the Los Alamos National Laboratory and this is the best hotel in the area. My stay was pleasant.

Posted byHotelStaff
July 05, 2016
Thank you for wonderful comments and recommendation regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service.
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Your best choice when visiting LANL

By

July 04, 2016

club

Nice, well maintained hotel. Stayed here for about 3 weeks a couple years ago and had zero complaints then, and zero now.

Posted byHotelStaff
July 07, 2016
Thank you for wonderful comments regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. See you the next time you are back in Los Alamos for business.
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Los Alomos Hotel

By

July 01, 2016

Nice Hotel, would stay there again. The location was perfect and easy to find.

Posted byHotelStaff
July 04, 2016
Thank you for wonderful comments and the recommendation regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. Hopefully we will see you back in the near future if your travel takes you to our area.
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One of the best HI I stay at

By

June 29, 2016

I really enjoy stating at the HI in Los Alamos. The facility is fairly new. The rooms are large, the shower is awesome and the view of the Santa Fe mountains is incredible. The property is clean and the front staff is very welcoming.

Posted byHotelStaff
July 04, 2016
Thank you for wonderful comments regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. You are so correct that the views of the mountains are “incredible.” Finally, I would like to thank you again for being an IHG Rewards club member
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Good service

By

June 21, 2016

club

Clean room; helpful staffs; good choices of breakfasts; nice internet connection and good environment.

Posted byHotelStaff
June 26, 2016
Thank you for wonderful comments and the recommendation regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service with great internet service. Finally, I would like to thank you again for being an IHG Rewards Gold Member
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I enjoyed my stay.

By

June 18, 2016

I prefer to stay at Holiday Inn Express hotels. I was not disappointed with this location. Happy staff - nice rooms - plenty of coffee all day and night - easy access - reasonable price. I will stay there again.

Posted byHotelStaff
June 22, 2016
Thank you for wonderful comments and the recommendation regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. Finally, I would like to thank you again for being an IHG Rewards Gold Member
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Los Alamos

By

June 17, 2016

club

This is probably the best hotel to stay at in Los Alamos.

Posted byHotelStaff
June 22, 2016
Thank you for wonderful comments regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. We hope to see you again if your travel takes you back to Los Alamos. Finally, I would like to thank you again for being an IHG Rewards Club Member
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