Rated 4.2 out of 5 by 37
Rated 3.0 out of 5.0 by Moosegrin Reliable Holiday Inn
This is a typical, reliable Holiday Inn. The service and room were fine. Convenient location to town; a grocery coop is next door and offers prepared foods. It was nice that the rooms have a microwave and refrigerator. The walls are a little thin between rooms--could hear our neighbors in the next room talking. Considering how very few guests were staying the night we visited (night before Thanksgiving), it would be helpful if the staff could stagger the occupied rooms with unoccupied rooms so that rooms would be quieter. Instead, all the guests were bunched together in adjacent rooms. Seems like this would be a minimal inconvenience for housekeeping.
Breakfast fare was identical to the other Holiday Inn Express hotels. Would be really great if Holiday Inn could start offering a large pot of home-made oatmeal with toppings (raisins, nuts) like some other hotels. Would be healthier and tastier than the oatmeal packets.
December 2, 2013
Rated 5.0 out of 5.0 by Viki3 Excellent staff
Your staff is unbelievable. They bent over backwards to help us. Could not get computer printer to work and they took care of that. Very knowledgable about the weather conditions and safety in driving in the area.
November 29, 2013
Rated 4.0 out of 5.0 Very comfortable and quiet hotel
The Holiday Inn Express in Los Alamos is a very quiet and comfortable place to stay. The staff is friendly, and place is new and clean. Manny went out of his way to be accommodating and take care of our needs, on several occasions. We will return.
November 15, 2013
Rated 3.0 out of 5.0 by Discouraged48 Long wait at counter
Waited 15 minutes or longer at counter to check in because no one was there to wait on people. I finally called the phone number to find out the agent was behind the counter the entire time. Not happy that they pay that little attention to their customers. If I had not already paid I would've went somewhere else. Pretty sad sense it's a new hotel and already has service issues.
October 2, 2013
Rated 3.0 out of 5.0 by sdh1 poor breakfast
pancake machine was not working
bacon was soggy and undercooked
nice magnifying mirror in bathroom
September 23, 2013
Rated 5.0 out of 5.0 by dpmccan Very good customer service and nice decor
Traveling by motorcycle and with a storm nearby, they allowed us to park underneath the entrance canopy, which we really appreciated when we arrived. Had pizza delivered for supper, which worked out great. Really wasn't a restaurant nearby to walk to. Rooms were clean and comfortable, although 2 rooms for our group had issues. They were quickly resolved by the front desk by upgrading them into suites. Hotel also had a patio outside the lower pool area where we could sit outside and watch the storm roll by. Lobby chairs were really comfortable and the local newspaper was available to read. Little pop/snack store was available & prices were reasonable.
September 4, 2013
Rated 5.0 out of 5.0 by Kat5150 Great Service
We showed up after having a very unpleasant experience at another hotel in the area where I had made reservations. The gentleman at the counter (I think his name was Manny) was sooo kind! We loved our room and will stay there again when we are back in that area.
August 26, 2013
Rated 5.0 out of 5.0 by zzzzzzzz Nice facility and good stay
i have stayed at this property many times and have always been happy with my stay
August 7, 2013