Rated 4.3 out of 5 by 95
Rated 2.0 out of 5.0 by cjl505 Not So Great
I've never rated a hotel before but after our last experience at this hotel forced me to do this.
We've stayed here before and it was always ok but a few things happened that need to be mentioned.
Check in was fine, it was a busy weekend and the front desk person was a little frazzled. No "hi how are you?" just can I help you? No problem, we weren't in the mood for chit chat either.
Checked into the room and there was a half full glass of water in the bathroom. There was a mostly empty bottle of ketchup in the fridge along with yogurt from the breakfast buffet. There was a used bar of soap in the shower and at least 3 left over room keys on the desk.
Once again it was a busy weekend and they were in a hurry to get the room cleaned #I guess# but these should be basic things to check for regardless.
We like staying here because they allow pets and we have family in the area but we will look at other places before we come back.
October 13, 2014
Rated 5.0 out of 5.0 by Edie50 very nice accommodations and helpful staff
We really enjoyed our three night stay here. Everything was clean and comfortable. The grounds were very nice and the view out of the breakfast room was lovely. The staff was excellent. We will certainly stay here again. We were impressed that when we called the day after checking out about an item we left there, that the manager personally went out of his way to locate the item and mail it to us at no charge to us!!
October 6, 2014
Rated 3.0 out of 5.0 by Jlo1957 Just ok
Rooms are decent but the cleaning staff runs through the rooms quickly forgetting to replenish soap, kleenex and other toiletries. Breakfast staff is even worse putting out black bananas, rotten apples and moldy bagels. If you want pancakes, don't count on it unless there's an inspection.
For my entire stay I never saw the pancake maker and maids staying late to clean until I over heard they were anticipating an inspection.
October 6, 2014
Rated 4.0 out of 5.0 by DadsTransportService Good value
Stayed for business purposes. Staff helpful and polite. Room was a good size and bathroom was clean and very usable. Beds were too soft for me (but I didn't mention it at the time).
October 3, 2014
Rated 4.0 out of 5.0 by gbelange Quiet place, good sleep
Stayed a couple of nights. Worked most of the first night, and it was really quiet: just the sound of the crickets. I slept very well, for those few hours on the first night, and very the second night, although there was more traffic that night it seems. Breakfast food was not appropriate for me, and I didn't eat anything at all: there were danishes, bread, sausages and scrambled eggs. The great thing about this place is that it is steps away from the Natural Food Coop Market. This is where I hung out on their outdoor tables while working on the first day during the day, and ate my evening meals on both days.
October 3, 2014
Rated 5.0 out of 5.0 by Juanita111 Holiday Inn Express in Los Alamos, NM
It was the best Holiday Inn Express I've ever stayed at.. The staff was professional and courteous, the lobby and breakfast rooms were modern and clean and my guest room had a beautiful view and was clean and quiet. I would high recommend this hotel.
October 2, 2014
Rated 4.0 out of 5.0 by Rich7779 Nice hotel for the area
Great wstaff and a clean room but the breakfast was average and the coffee weak.
September 30, 2014
Rated 5.0 out of 5.0 by MalMc Large and comfortable rooms
Room was very well laid out for the business traveler, with a practical desk as well as a table for in-room dining. Wireless was strong and consistent, a must for anyone working in their room. New and clean. Coffee maker in room could have been higher quality.
September 27, 2014