Rated 4.3 out of 5 by 145
Rated 4.0 out of 5.0 by scottg22 Comfortable bed and great service.
Enjoyed my stay. Room was clean, comfortable and quiet.
June 22, 2015
Rated 2.0 out of 5.0 by Guest24312 Room fine, but poor internet, shower, and workout room
The room in this hotel was clean and spacious, and the bed was comfortable. Climate controls were easy to use and provided good temperature adjustment.
However, the in-room internet was unacceptably slow, the water pressure in the shower made it nearly impossible to rinse off in a timely fashion, and the workout room was substandard (not enough equipment, too cold, not clean and the wipes dispenser was empty).
June 21, 2015
Rated 2.0 out of 5.0 by Wontstayagain2 Be careful when planning a multi-night stay
When making reservations, I made it clear to the staff that I was not sure if I would stay one or two nights and it that my stay was dependent on how much work was accomplished on the first day. I was given two options:
1) go ahead and make the reservation for two nights. In this case, I would have to inform the desk before 1200 if I wanted to cancel the second night, otherwise I would be charged for the second night. Now I don't know about anyone else, but in my book 1200 is HARDLY a full work day and at that time it would be almost impossible for me to know if I would need to stay the second night.
2) just make the reservation for one night and then HOPE that, if I needed to stay a second night, that there would be a room available. REALLY? Cross my fingers and hope for a room? This is really the hotel's recommendation?
The fact that you can cancel a reservation before 600PM only on the first day of the reservation is an utterly asinine reservation policy and is not helpful if you are not certain if you will need to stay additional nights, which is especially true if you are travelling on business. I was told that they have this policy because the cleaning staff is gone by 1200 and they can't have the room prepped after that time. Guess what? Not my problem. Train your desk staff how to vacuum and fold a sheet and, in a pinch, the problem is solved.
Otherwise, the rooms were fine and the staff was mostly pretty good, but I would not stay here again based just on their reservation policy because it reflects poorly in the customer service department.
June 19, 2015
Rated 5.0 out of 5.0 by typical mom not so comfortable bed
I was not so comfortable in the bed due to it was a little soft, but also, it is not easy to sleep anywhere but your own bed. So for the most part the experience was great.
June 17, 2015
Rated 4.0 out of 5.0 by jd143 Great place to stay in Los Alamos
This location is very typical of a Holiday Inn Express. The rooms were nice, clean and comfortable. Gracious staff, decent WiFi and a good (better than average) breakfast.
June 15, 2015
Rated 4.0 out of 5.0 by Janet3333333 Good for the price
The room was very clean and the hotel close to many hiking trails. I enjoyed my stay and will be back
June 8, 2015
Rated 3.0 out of 5.0 by Truck Stop Not the best Holiday Inn
Have you ever been in a Holiday Inn that didn't provide a microwave and a refrigerator? Well, this is a first for me. Shower nozzle had two setting drip and scrub you raw. Reported it. Maint "fixed" it. Had the original two and an indifferent third setting.
June 3, 2015
Rated 4.0 out of 5.0 by morgan2142 Nice Place
Room was clean, and the staff was polite. Breakfast was okay and available for a good amount of time. The only qualm I have is that the front desk people were not always available, because the hotel is not that busy. It makes sense, but they should add a bell or something so you don't have to yell for someone to come help you.
June 1, 2015