Rated 4.3 out of 5 by 75
Rated 1.0 out of 5.0 by 33Www Reservation not correct, Night clerk Unbelievably Rude
We had a late arrival reservation for a queen suite and when we checked in and went to our room we had been put in a regular double queen room without a sleeper sofa. We went to the front desk to inform the night clerk. She was not a reservation clerk, but someone in the back office who was filling in. She was also the only desk employee working that night. She did not know how to use the computer system and it took her 15-20 minutes to straighten out their mistake and find an available room. When we explained the problem and told her we needed a remedy to the situation, she said " this is not my problem, stop harassing me". Expecting our reservation to be correct or expecting a reasonable solution is not harassing. To say that their failure to have our reservation correct was "not my problem" was rude and unprofessional.
August 27, 2014
Rated 5.0 out of 5.0 by sam110 nice room and friendly staff
On arrival the staff was pleasant and had everything ready for my stay. The room was clean and quiet. And the breakfast was good and hot. The coffee was fresh and it was a good start to my day.
August 27, 2014
Rated 5.0 out of 5.0 by nuclear Internet speed
Internet speed was less than adequate compared to my stay at the Fairfield Inn in Albuquerque on the same trip. Considering the fact that the main business in Los Alamos is Los Alamos National Laboratory where thousands of physicists and other scientists visit every year, Internet access and performance is particularly important to these travelers. Scientists are actually doing work over the internet and are not just checking email or their Facebook page. They often remote log on to computers at their own institutions, transmit graphical images that are data intensive. In my opinion, internet speed at the Holiday Inn Express in Los Alamos is much more important than the fact the hotel has an indoor pool.
August 23, 2014
Rated 5.0 out of 5.0 by Bailee & Me 40th Los Alamos Triathlon
The rooms was great for us to rest the night before our event. Breakfast was a great start to the day. The location worked out for us. Best place in town.
August 20, 2014
Rated 5.0 out of 5.0 by LORENZO1198 GREAT STAY
ALL COMFORTABLE CLEAN GREAT MATTRESS AND HAD IRON AND IRON BOARD.
August 17, 2014
Rated 5.0 out of 5.0 by none 2190 Room accessories
Room had a faulty chair and some unusable electrical outlets. Electrical switches were somewhat difficult to locate.
August 14, 2014
Rated 4.0 out of 5.0 by Jules4real Loved the pool/jacuzzi and comfortable beds
The pool was nice. The jacuzzi had some power to it and felt great as compared to other hotels. The beds were comfortable! Everything was good except I was disappointed the room did not have a microwave or fridge for the price that was paid. Thank you.
August 11, 2014
Rated 4.0 out of 5.0 by RS_nl Great Stay at the edge of Los Alamos
We were very happy with our accommodation. Reception was not super friendly. As we live in Europe, I often miss the proper hot breakfast meals that are not served in the US. Since we were coming for a trail race at the Caldera we instead had to buy our own food at the Smith's marketplace because the breakfast really wasn't sufficient for our specific needs, however, in general the breakfast looked acceptable. Rooms clean, nice, tidy and modern.
August 8, 2014