Rated 4.3 out of 5 by 110
Rated 2.0 out of 5.0 by deilia Not what I expected
Too many issues with this hotel to recommend it to anyone. It seemed like the perfect choice for a quick weekend ski trip in a darling little town but I was very disappointed. I travel very often and have always been happy with HIE. Too bad this hotel isn't attended to better.
January 29, 2015
Rated 5.0 out of 5.0 by Sales34 Excellent staff
Everything was great and the service was exceptional. I needed a small meeting room on very short notice and the staff at check-in as well as the next day made it happen to make my trip a successful one.
Great staff at this hotel.
January 19, 2015
Rated 3.0 out of 5.0 by Matthews4 Mixed Emotions
Overall, our stay was fine. We have family in the area and two large dogs, so this is our only viable option. We stay here twice a year.
We got to the motel at 2 and were told our room would be ready at 3. When we returned, we were given key cards. Unfortunately, the beds in our room were not made and the ice machine across the hall reeked of mold. We were given another room about an hour later and a discount on the first night. There was a family with two kids waiting as long as we were.
Everything was fine (kids out in the hall were noisy, but that can't be helped) until we were checking out and my husband wanted a cup of coffee. The lady in the breakfast room had her two kids there who were watching a loud cartoon on the TV provided for company. She was too busy talking on her cell phone to make coffee and argued with my husband when he asked for help.
January 12, 2015
Rated 5.0 out of 5.0 by PEB1 Great Property
If you have reason to visit Los Alamos, you won't find a better property. This hotel is relatively new and has been maintained so it continues to show fresh. It is a very modern property. The location is very quiet allowing for a great nights rest. The staff is very friendly and is a real asset. (Jessica is GREAT) Overall I highly recommend this property, it is great place to hang out.
January 3, 2015
Rated 3.0 out of 5.0 by Hockey mom H Good for Los Alamos
We've stayed in a few places in Los Alamos and this is the best looking hotel so far. The rooms are spacious and updated with suites that offer a true kitchenette. They offer a continental breakfast, however during our stay the staff stated the food truck did not come in and they ran out of food. Some of the staff were very hospitable while others could benefit from a few hospitality classes. Overall a good hotel, but could be better.
January 2, 2015
Rated 5.0 out of 5.0 by ladybuglinz Great Christmas stay
Great stay in Los Alamos
The pool is heated and was a big hit with the kids. Breakfast was good, only knock was no toaster
January 2, 2015
Rated 4.0 out of 5.0 by Dave591 Great Stay
If you are doing business or pleasure in Los Alamos you must stay here.
December 7, 2014
Rated 4.0 out of 5.0 by SciQ Room for Improvement
The hotel architecture and interior decoration is very nice; staff is very friendly; continental breakfast OK; indoor pool a nice feature. The elevators smelled like a barnyard (disinfectant?); opaque curtains did not close (designed that way); the bathroom did not appear to be thoroughly cleaned (dull-looking sink and tub). Despite the negatives, we would probably stay there again.
December 3, 2014