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Rated 4.1 out of 5 by 434 reviewers.
Rated 5.0 out of 5.0 by Very convenient Great extra service from airport shuttle driver: he dropped us off at a pharmacy on his way to the airport and picked us up again on his way back to the hotel. Hotel staff very welcoming and efficient. Nice stay. October 26, 2014
Rated 4.0 out of 5.0 by Convenient location, comfortable, clean and friendly Chose this hotel based on convenient location to LAX as well as car rental return location. Staff was friendly, all amenities were available and room was modern, clean and comfortable. Value for money perhaps a little on the low side as it was bordering on expensive, but considering it's convenient location and services offered this was to be expected. Definitely would recommend this hotel for a short stay. October 26, 2014
Rated 4.0 out of 5.0 by Nice clean room I'd like more charging outlets and a quieter AC, but it was a very pleasant stay for a very good price overall. October 23, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express The LAX Holiday Inn is a very nice hotel. This is a great Hotel, Its clean, and the breakfast is woth it. THe staff is constantly restocking items October 20, 2014
Rated 4.0 out of 5.0 by Nice amenitites The van service to the airport, the USA Today, and the Breakfast buffet are excellent amenitites. October 20, 2014
Rated 1.0 out of 5.0 by Bad Experience Not what it says it was. We reserved a non smoking executive room with fridge and microwave and did not get what we asked. The hallways smells like cigars, our room did not have microwave or fridge. On top of that when we got back to our hotel around 2:30-3 a.m, there were no parking space for us to park and when we went inside to look for the counter person there was no one around.. We waited for awhile (15-20 min). Then we were told to park on the back and instead of explaining why the counter man only pointed out and said the back. When we got to the back there it was dark and we were confused so my husband had to run out and around to the front to ask where in the back was the parking space. This should've never happened and because of this one bad experience with Holiday Inn, I will not even try to reserve a room from them. October 20, 2014
Rated 1.0 out of 5.0 by Front desk staff poor Worst IHG property ever stayed at. Breakfast room cannot keep up. No yogurt the entire week. Can't someone run out and buy yogurt at Ralph's 2 blocks away in like 15 minutes? Front desk staff runs away when faced with a problem, the Korean girl. Manager will probably respond he's looking into when in fact you'll never hear from him again. Don't stay here! October 19, 2014
Rated 2.0 out of 5.0 by holiday Inn express at LAX The hotel itself is OK. The problem was with the front desk staff. During my visit, the room key card machine at the front desk did not always work. Some guest keys did work, and some did not. My room key never worked despite repeated attempts by the desk staff. the maintenance man had to let me in my room several times. They stated the manager needed to come and reset the machine. When i asked when he would be there to do that, they said the next morning. If no ones cards had worked, they would have called him right away to come and fix it. But since only a few key cards were not working, they would not call the manager. In other words, i was not important enough of a guest for the manager to come in and fix the key card machine. It seems to me that EVERY guest should be important enough for the manager to make a special trip in to fix a problem. Especially so i could have a working room key. I was not impressed by staffs attitude, and doubt i will stay there again. October 17, 2014
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