Rated 4.1 out of 5 by 228
Rated 2.0 out of 5.0 by JCase The bad but good shuttle
Returned my rental late at night and was told that the shuttle would be able to pick me up from the Avis. Called and was told that they were going to send the shuttle. After waiting 30 min, no shuttle so I called again but no answer. Waited again but still no shuttle. Looked on my phone and saw that it was less than a mile away so I just walked. Walking in an unknown neighborhood at 11pm isn't fun and it wouldn't have been an issue if somebody would've just told me to go to the airport to get picked up.
Shuttle the next morning was easy though and on time with zero issues. Breakfast was good. Was recognized as an IHG Rewards member but not of status.
November 28, 2013
Rated 5.0 out of 5.0 by OzJohn Comfortable convenient room at a fair price
Due to an oversight on my outgoing flight booking, stuck in LA for an extra night. Quick lookup online and was able to book my room from the airport for that night even this late in the evening. Great service from airport shuttle and reception on arrival. Useful information for next days visit to Santa Monica via public transport. Assisted with looking after bags for the whole day and shuttle return to the airport. The room itself was fantastic with a large King bed, relaxing chair, great TV and a nice hot shower. Would defintiely be comfortable staying again. Free wifi was also an added bonus with no further phone service on my temp phone. No restaurant
November 27, 2013
Rated 5.0 out of 5.0 by KWall Great staff
The staff was so polite, helpful and knowledgeable. I would stay here again on my next visit
November 24, 2013
Rated 5.0 out of 5.0 by MEGq Hector
I checked in at the hotel to find that my travel agent booked the wrong Holiday Inn Express at LAX. Hector, the manager on duty, was able to cancel the reservation in the other location without a cancellation fee, and booked me in at the same rate. Thank you Hector!!
November 23, 2013
Rated 4.0 out of 5.0 by RTQ1 close to the airport and great breakfast
Clean and comfortable -- wish the breakfast had fresh fruit -- there wasn't any kind of fresh fruit
November 18, 2013
Rated 4.0 out of 5.0 by jld007 convenient location
Liz the desk clerk upon arrival provided excellent service in a very professional and congenial manner.
It would have been nice to have a restuarant. The two close by suggested by the staff were a good substitue. Thanks!
November 17, 2013
Rated 4.0 out of 5.0 by umex1998 Customer Service
Customer service at this location is by far accross the board the best in L.A. From front desk to cleaning staff to shuttle driver and service they are all truly accomodating to my needs.
November 15, 2013
Rated 4.0 out of 5.0 by LyndaMcc overnight stay for single traveller
Shuttle service was handy and room was comfortable.
Quiet environment-no planes heard overhead.
No refridgerator for food or medication. Comfortable bed and pillows. Free wifi.
Sizzlers a 1 minute walk and a corner store next door with cash machine. . Sadly-disposable plates,cups and cutlery at breakfast. Breakfast is adequate but seating was not .
Staff at th front desk were efficient,helpful and friendly.
Not really a great location for a lengthy stay but suitable for an overnight stay and I would stay in the future if needed
November 13, 2013