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Rated 4.1 out of 5 by 394 reviewers.
Rated 5.0 out of 5.0 by Clean and comfortable bedding Breakfast was outstanding. Thought it would have been continental did not expect full service of hot foods. Employees were very friendly and helpful. Easy access to and from airport April 9, 2013
Rated 5.0 out of 5.0 by Comfortable, Clean and Convenient From the moment we walked in, Liz at the front desk was so friendly and helpful. When I mentioned I was returning my rental car after checking in, she quickly handed me a card and said, please call this number and the shuttle will pick you up and return you to the hotel. Business center allowed us to go online and check-in with the airlines the night before our flight and to print our boarding passes. Bedroom was plenty large; bed comfortable. Breakfast was very good with good variety to choose from. Free shuttle to LAX was prompt and the driver deftly maneuvered through the airport traffic, dropping us curbside to our airline check-in counter. Excellent stay April 9, 2013
Rated 4.0 out of 5.0 by Excellent service and accommodation We were picked up promptly at LAX and taken to the hotel. Check-in was very easy and fast. They even brought our bags to our room for us. Rooms were cleand and fresh smelling. Breakfast was abundant. Shuttle back to airport was right on time! April 8, 2013
Rated 4.0 out of 5.0 by Always excellent service Always excellent and friendly service. Good location to LAX. Great breakfast. April 7, 2013
Rated 5.0 out of 5.0 by My new choice for stays near LAX Conveniently close to LAX, yet far enough away not to be overly aware of airport noise. The hotel value for the price is excellent. My room was clean and well-appointed. The bed was great! The t.v. picture kept pixilating which was annoying, but bearable. I suspect this is due to satellite reception. The staff were friendly and helpful and the breakfast was delicious though there needs to be more seating or more tables for less than four persons. Overall a pleasant stay and my new choice for a hotel near LAX.. I had a great view of LAX, of planes landing and taking off, but very little noise. April 6, 2013
Rated 5.0 out of 5.0 by I would stay here again... While visiting in the Los Angeles area I found my stay here at the HIE to be quite nice. The front desk staff was over the top and nothing short of excellent. Your hotel was able to accommodate me immediately upon arriving ahead of check in time. I do understand this is not practice but I graciously appreciate it. The only things I would change when staying here again is ask for a room away from the elevator. April 5, 2013
Rated 5.0 out of 5.0 by Convinient near LAX We had a great night's stay after long flight arriving late in LAX. We were sleeping within 1 hr from landing at LAX. Front desk was quick and everything was ready at check-in. I had to do one signature, pick up Priority club gift and everything was done in 2 min. Check-out was as easy as well. Breakfast was good and had sufficient variety for adults and kids. April 3, 2013
Rated 5.0 out of 5.0 by Great staff, updated hotel This is one of the nicer hotels I've stayed at for this price range. The staff was exceptionally helpful - the front desk even worked with the cleaning service to get me checked in to my room several hours early! April 2, 2013
Rated 3.0 out of 5.0 by shortcomings This facility needs a Precor eliptical machine and free weights. Your guests stay elsewhere because of it March 31, 2013
Rated 5.0 out of 5.0 by Very Convienent to LAX Shuttle service to and from LAX was great. Hotel was priced fairly. March 29, 2013
Rated 5.0 out of 5.0 by Great breakfast! This is location is perfect if you don't want to travel after landing at LAX or need to get to the airport early. The breakfast was not the typical muffins and bagels. It included plenty of juice options, ceretal, eggs, bacon, pancakes and fruit. There was plenty of staff on hand to keep the items fresh at all times. The front desk was also very professional. March 24, 2013
Rated 4.0 out of 5.0 by Comfortable Stay Very convenient to car rental service and LAX airport. Quiet, good breakfast and free WIFI internet in room. Free and available car parks space for those who rent cars. For those who drive, the location is quite convenient. The only issue I have is the breakfast time should be longer. March 22, 2013
Rated 5.0 out of 5.0 by Great Hotel for LAX I stayed here because I had an early flight out of LAX. The hotel is close the LAX rental car return. Not sure how old the hotel is but it felt new, all of the furniture is in good condition. The staff is very friendly. I was staying at the Holiday in Airport in Long Beach before I moved here and there is no comparison. The Long Beach Holiday Inn is old and a little run down so I was much more pleased with the LAX location. March 22, 2013
Rated 5.0 out of 5.0 by Holiday Inn, Airport Rd., LAX We were treated well upon arrival. Rested well. Had a terrific breakfast to start our day! March 21, 2013
Rated 4.0 out of 5.0 by Great Service, Very Good accomodations. My experience was very good, my only observation is when I did the reservation, wasn't clear the requirement to call from the airport for the shuttle.......normally the others hotels have a permanent shuttle picking the passangers up to the hotel..... Comfortable bed, good breakfast and very good location from the airport, all what a businessman needs..... March 21, 2013
Rated 5.0 out of 5.0 by Comfortable room and great service I stayed just for a quick overnight between an evening flight and a morning flight. When I called the front desk to ask about how to catch the shuttle, the woman was very nice and helpful with specific directions. Upon arrival, check in was easy and prompt. There is a great little Lebanese place around the corner from the hotel (which also serves Italian food) which was great because I had not had a chance to eat all day. The bed was comfortable, the room spacious, and the amenities all very clean. I would stay here again should the need arise. March 21, 2013
Rated 5.0 out of 5.0 by Comfortable and quiet My room was on the top floor facing the flight path for planes landing at LAX. My daughter lives nearby and I know how noisey the jets can be. But my room was surprisingly quiet for being so close to incoming traffic. Bed was very comfortable, room was very clean, and the heater/air conditioner kept it at my ideal temperature. The pool is a bit small for a workout, but the jacuzzi worked great. March 20, 2013
Rated 5.0 out of 5.0 by Awesome service We recently stayed at the LAX Express hotel, we arrived late into LA and had a long customs wait, when we arrived at the hotel at 12:30am we were quite hungry. When checking in we asked if there were any restaurants near by that might still be open, the front desk attendant offered the shuttle service and said they could take us to a restaurant near by, the shuttle driver was so sweet and said that it was no problem and he would glady drive us. I don't know if it was part of his job, or if the shuttle is simply an airport only shuttle, but either way, we really appreciated it. March 15, 2013
Rated 4.0 out of 5.0 by Good airport Location Perfect location for getting to LAX flights or car hire companies. Also bus to Santa Monica pier. No facilities in room if you drink tea. March 14, 2013
Rated 4.0 out of 5.0 Layover at LAX The HIE-LAX is a very suitable stop for a layover at LAX, It was reasonably quiet and quite comfortable. A good value made it that much better. March 14, 2013
Rated 5.0 out of 5.0 by Excellent service After being on the road for 6 straight days and staying in various hotels, this was by far the best one. The room was ready before actual check in time. It was clean, modern, lots of room for 2 and very quiet. No problems at all. Really appreciated the free and fast Internet connection. As we were waiting for the airport shuttle, the hotel manager came up to each person and asked about our stay. No one that I heard had anything but praise. March 12, 2013
Rated 4.0 out of 5.0 by Good, convenient Since I was flying out early the next day, I needed a reasonable place to catch some sleep for the night. Arrived late in the day (8:30PM), check in was painless and fast, and left early the next day to return car and fly out. Room was quiet and room temperature was easy to adjust. A good nights sleep before a big travel day was had. March 12, 2013
Rated 5.0 out of 5.0 by Great Service Each time I've stayed at the hotel, I was warmly greeted by Carlos. He is so professional and has a great sense of humor. Wlhat a difference that makes. Please let him know how appreciative this customer is of his service. March 7, 2013
Rated 5.0 out of 5.0 by Great LAX location If you need to stay by LAX, this hotel is the best value plus no charge for parking and very helpful staff and management.. Also minutes from beaches or downtown. March 4, 2013
Rated 5.0 out of 5.0 by Nice location The staff is really friendly and accommodating. The rooms are comfortable and clean. The location is affords easy access to the airport and freeways. I cannot think of a single issue during my stay. March 1, 2013
Rated 2.0 out of 5.0 by Bad shuttle service The night I arrived. I asked if the shuttle could pick me up at my rental car return. The lady at the front desk said yes they could. After I dropped my car off I waited for the shuttle. They did arrive, but all they did is drove through the pick up area. I tried to run after them. The the driver stopped on the street, just as I approached the van and he drove off. I had to call the hotel again for him to pick me up. When I arrived back at the hotel, I asked about shuttles to the airport for the next morning. The lady mentioned they run all the time just come down and they will call for me. I arrived at 6:35AM the next morning and I was informed the shuttle runs every half hour. This was not stated to me the night before. So I didn't miss my flight I had to take a cab to the airport. Your front desk people need to inform the guests properly on how the shuttle works. This was not a good experience. February 26, 2013
Rated 5.0 out of 5.0 by Great front desk customer service I always have a good experience when I stay at your hotel. Everyone is always helpful and friendly. I look forward to staying there again. February 26, 2013
Rated 4.0 out of 5.0 by Good value for an LAX hotel The only issue I have is the time the AM breakfast starts. I recommend it begin at 5:00AM just like the HIE at the Sea Tac airport!! Everything else was fine! February 25, 2013
Rated 1.0 out of 5.0 by Airport Shuttle I picked this hotel because of the free airport to hotel shuttle service. I called the front desk when I was ready to be picked up from the airport. The staff said the shuttle would be right over. 1 hour and 4 phone calls to the same staff member, still no shuttle. I ended up paying for a cab ride to the hotel and when I arrived and checked in the same staff member who I had called 4 times prior didn't acknowledge me, my ambassador status, or take any responsibility for the events that had just occurred. Not the kind of service I expect and will never stay at this property again. February 25, 2013
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