Rated 2.0 out of 5.0 by Ellen59 Staff and Room
My husband and I asked for a wake up call and to reserve a ride on the transport to the airport at 4:30 AM. We arrived in the lobby at 4:32 only to find that the bus had left right at 4:30. I do believe that given fluctuations in clocks the bus could have waited 5 minutes. Or the desk clerk could have called our room to see if we were coming or not. Very rude and unhospitable.
I would also like to say that the hotel is old and dark and dingy.
April 30, 2013
Rated 5.0 out of 5.0 by JohnSTM Easy to and from Airport
Shuttle service and staff made the stay enjoyable. Able to get some sleep before my next flight.
April 29, 2013
Rated 2.0 out of 5.0 by milansp001 Not Satisfied
The actual rooms don't look like the pictures. The staff was not rude, but not at all friendly. I was expecting more for what we paid for the room. The pool was difficult to access because you had to walk out the hotel loby through the parking lot to the pool. The stairways were creepy, and did not lead outside. The lobby seemed to be the only way in or out. The beds were not horrible, but not comfy. The rooms were overall outdated, and the television only had a few channels. There was no fridge or microwave, and the rooms felt empty. I also could not find the ice machine, so i could not even keep things cool that way! The fan did not control the temperature very well, and smelled like stinky wet feet. The only good thing about this hotel is the proximity to the airport and rental car returns. Would not return.
April 29, 2013
Rated 4.0 out of 5.0 by Lucy1 Great location to LAX, comfortable and clean
I stayed here for one night before a flight. It was clean, the staff was professional and helpful. The lobby area was very nice - one of the best I've seen and I stay at a lot of HIEs. The rooms were clean and quiet. I didn't even hear airport noise.
There is a small store in the lobby but it didn't open until 5pm which is well after check in and check out time. 7/11 is next door. There is also a Sizzler nearby. I didn't see any other restaurants within easy walking distance.
The shuttle to the airport was quick, efficient and on time. Although getting picked up FROM the airport took 45 min from the time I called.
I didn't have trouble finding a parking spot but I did hear a couple of other guests say they couldn't find a spot. I don't know what the hotel does in this case.
The breakfast choices were typical HIE fare. Just fine to start the day.
Smoking is allowed right outside the lobby doors which bothered me.
I would stay here again if travelling in/out of LAX.
April 25, 2013
Rated 1.0 out of 5.0 by PlatinumFrequentStayer Poor Room and Not as Advertised
I stayed at this hotel several times when they first reopened and I had beautiful and comfortable rooms. The last two times, including this recent time, however, I have booked rooms billed as "Executive rooms" and found them very lacking and of poor quality. NOTHING about these rooms had anything to do with "executive" and frankly the rooms weren't even adequate for a plain, old room in an old hotel. We didn't even have two styrofoam cups for coffee both times! I paid extra for the "executive" label, and I asked for Platinum Upgrades #I'm a long-time platinum member# and both times was not given an upgrade either. This last time, I booked a two-bed executive room, and when I asked for Platinum Upgrade, the desk clerk said there were none availalbe, but then he asked if I needed the two beds and said I didn't, assuming that meant he could give me an upgrade. When we got to this room #a king# however it was so tiny we couldn't even open our suitcases in it. It was surely much smaller than the one I actually booked and paid for. I brought this to the attention of the desk clerk and manager the first time, and to the desk clerk the next time #who did not even suggest speaking to the manager# and I might have well have spit in the wind. I stay in IHG hotels a lot, and I am a stockholder in the company, so this is unacceptable. I would call that a big downgrade. Although I complete surveys I receive on IHG properties all the time, I never get one for THIS hotel. Hmmm... We will NOT stay at this hotel again!
April 25, 2013
Rated 2.0 out of 5.0 by xvarkdrver Comfortable bed but...
Someone previously had a pet in the room. This caused my wife's allergies to flare up. We did not realize this until late and were not able to get another room. Breakfast had very poor selections. Good areas: reception, clean (above exception), convenient to airport and good shuttle service.
April 22, 2013
Rated 4.0 out of 5.0 by hope2208 nice stay near airport
This is a nice hotel near the airport LAX. Everything was allright. The shuttle service was excellent. When arriving at midnight we didn't have to wait for it. This was a great pro.
We could see the planes landing from our room. And although very close we almost didn't hear them. Within walking distance of car hire companies.
April 21, 2013
Rated 5.0 out of 5.0 by SMB48 Perfect Welcome Back
My wife and I reserved a room at the LAX Airport Holiday Inn Express for the transition from our Flight from New Zealand to Florida. It was perfect. It allowed us to begin the transition in time differences and a respite form air travel in a relaxing, comfortable, clean and quiet setting. And the Persian restaurant right around the corner was an added treat!
April 17, 2013
Rated 5.0 out of 5.0 by babyboomer no fee for parking worth the distance
we stayed here because we were visiting family and not needing to get to LAX quickly. It is very convenient right on manchester blvd and has big spacious rooms. They did not provide the fridge you normally find in holiday inn express hotels so be ready for that. The little shop downstairs has a rather unfriendly person that would not let my wife try on the different sizes and fabric content tee shirts because even though she said she did not wear make up he didn't want her to try them on. They were all different sizes even though they all said the same size so we only bought one (the price was right but it wasn't worth the argument). Its better to go get food at the friendly and close 7-11 just next door on the corner.
the staff were super friendly and the hotel manager and his asst actually came down to greet us at breakfast. It isn't the safest area but we felt REALLY SAFE here. I'd stay here again in a hearbeat! Oh, the the pool was delightful! Nice size, good separate jacuzzi.
April 15, 2013
Rated 5.0 out of 5.0 by RobertC Went Out Of Their Way!
I arrived late, and when I got to my room it was well lit, soft music playing.... awesome. In the morning I did not look at the time and rushed to catch the hotel shuttle to LAX. When I got on the shuttle, I discovered that I had left my phone charger in the room, I called the front desk from my phone. The clerk said that she would send the charger on the next shuttle. And they did, the driver brought it to me at my departing terminal. This was service the staff should be commended! Thank you so much.
April 14, 2013
Rated 4.0 out of 5.0 by kayak1 Shuttle service
Once at the hotel everything was very good. Hotel needs to make their shuttle service information from the airport more obvious to customers as it is not clear that one has to phone the hotel to bring the shuttle. ie I booked online and it would be easy to add a note about this on the booking confirmation.
April 12, 2013
Rated 4.0 out of 5.0 by Rebra Good Airport stay hotel
This hotel was clean and comfortable, all that was required for an early morning flight.
Not sure the area would a great location to holiday in though, outside of LA is better.
Quick check in, friendly staff.
April 12, 2013
Rated 5.0 out of 5.0 by Eberhart Clean and comfortable bedding
Breakfast was outstanding. Thought it would have been continental did not expect full service of hot foods. Employees were very friendly and helpful. Easy access to and from airport
April 9, 2013
Rated 5.0 out of 5.0 by CAtoTXtoVABob Comfortable, Clean and Convenient
From the moment we walked in, Liz at the front desk was so friendly and helpful. When I mentioned I was returning my rental car after checking in, she quickly handed me a card and said, please call this number and the shuttle will pick you up and return you to the hotel. Business center allowed us to go online and check-in with the airlines the night before our flight and to print our boarding passes. Bedroom was plenty large; bed comfortable. Breakfast was very good with good variety to choose from. Free shuttle to LAX was prompt and the driver deftly maneuvered through the airport traffic, dropping us curbside to our airline check-in counter. Excellent stay
April 9, 2013
Rated 4.0 out of 5.0 by whyodyouneedthis Excellent service and accommodation
We were picked up promptly at LAX and taken to the hotel. Check-in was very easy and fast. They even brought our bags to our room for us. Rooms were cleand and fresh smelling. Breakfast was abundant. Shuttle back to airport was right on time!
April 8, 2013
Rated 4.0 out of 5.0 by CarolJ Always excellent service
Always excellent and friendly service. Good location to LAX. Great breakfast.
April 7, 2013
Rated 5.0 out of 5.0 by Fred71 My new choice for stays near LAX
Conveniently close to LAX, yet far enough away not to be overly aware of airport noise. The hotel value for the price is excellent. My room was clean and well-appointed. The bed was great! The t.v. picture kept pixilating which was annoying, but bearable. I suspect this is due to satellite reception. The staff were friendly and helpful and the breakfast was delicious though there needs to be more seating or more tables for less than four persons. Overall a pleasant stay and my new choice for a hotel near LAX.. I had a great view of LAX, of planes landing and taking off, but very little noise.
April 6, 2013
Rated 5.0 out of 5.0 by RenataH I would stay here again...
While visiting in the Los Angeles area I found my stay here at the HIE to be quite nice. The front desk staff was over the top and nothing short of excellent. Your hotel was able to accommodate me immediately upon arriving ahead of check in time. I do understand this is not practice but I graciously appreciate it.
The only things I would change when staying here again is ask for a room away from the elevator.
April 5, 2013
Rated 5.0 out of 5.0 by PRB1 Convinient near LAX
We had a great night's stay after long flight arriving late in LAX. We were sleeping within 1 hr from landing at LAX. Front desk was quick and everything was ready at check-in. I had to do one signature, pick up Priority club gift and everything was done in 2 min. Check-out was as easy as well. Breakfast was good and had sufficient variety for adults and kids.
April 3, 2013
Rated 5.0 out of 5.0 by justaguyinLA Great staff, updated hotel
This is one of the nicer hotels I've stayed at for this price range. The staff was exceptionally helpful - the front desk even worked with the cleaning service to get me checked in to my room several hours early!
April 2, 2013
Rated 3.0 out of 5.0 by Richard111 shortcomings
This facility needs a Precor eliptical machine and free weights. Your guests stay elsewhere because of it
March 31, 2013
Rated 5.0 out of 5.0 by RichieC Very Convienent to LAX
Shuttle service to and from LAX was great. Hotel was priced fairly.
March 29, 2013
Rated 5.0 out of 5.0 by Maggie24 Great breakfast!
This is location is perfect if you don't want to travel after landing at LAX or need to get to the airport early. The breakfast was not the typical muffins and bagels. It included plenty of juice options, ceretal, eggs, bacon, pancakes and fruit. There was plenty of staff on hand to keep the items fresh at all times. The front desk was also very professional.
March 24, 2013
Rated 4.0 out of 5.0 by WChung Comfortable Stay
Very convenient to car rental service and LAX airport. Quiet, good breakfast and free WIFI internet in room. Free and available car parks space for those who rent cars. For those who drive, the location is quite convenient. The only issue I have is the breakfast time should be longer.
March 22, 2013
Rated 5.0 out of 5.0 by penguinpete Great Hotel for LAX
I stayed here because I had an early flight out of LAX. The hotel is close the LAX rental car return. Not sure how old the hotel is but it felt new, all of the furniture is in good condition. The staff is very friendly.
I was staying at the Holiday in Airport in Long Beach before I moved here and there is no comparison. The Long Beach Holiday Inn is old and a little run down so I was much more pleased with the LAX location.
March 22, 2013
Rated 5.0 out of 5.0 by Grossie Holiday Inn, Airport Rd., LAX
We were treated well upon arrival. Rested well. Had a terrific breakfast to start our day!
March 21, 2013
Rated 4.0 out of 5.0 by ES49 Great Service, Very Good accomodations.
My experience was very good, my only observation is when I did the reservation, wasn't clear the requirement to call from the airport for the shuttle.......normally the others hotels have a permanent shuttle picking the passangers up to the hotel.....
Comfortable bed, good breakfast and very good location from the airport, all what a businessman needs.....
March 21, 2013
Rated 5.0 out of 5.0 by CarolynFNP Comfortable room and great service
I stayed just for a quick overnight between an evening flight and a morning flight. When I called the front desk to ask about how to catch the shuttle, the woman was very nice and helpful with specific directions. Upon arrival, check in was easy and prompt. There is a great little Lebanese place around the corner from the hotel (which also serves Italian food) which was great because I had not had a chance to eat all day. The bed was comfortable, the room spacious, and the amenities all very clean. I would stay here again should the need arise.
March 21, 2013
Rated 5.0 out of 5.0 by pblainey Comfortable and quiet
My room was on the top floor facing the flight path for planes landing at LAX. My daughter lives nearby and I know how noisey the jets can be. But my room was surprisingly quiet for being so close to incoming traffic.
Bed was very comfortable, room was very clean, and the heater/air conditioner kept it at my ideal temperature. The pool is a bit small for a workout, but the jacuzzi worked great.
March 20, 2013
Rated 5.0 out of 5.0 by Laney29 Awesome service
We recently stayed at the LAX Express hotel, we arrived late into LA and had a long customs wait, when we arrived at the hotel at 12:30am we were quite hungry. When checking in we asked if there were any restaurants near by that might still be open, the front desk attendant offered the shuttle service and said they could take us to a restaurant near by, the shuttle driver was so sweet and said that it was no problem and he would glady drive us. I don't know if it was part of his job, or if the shuttle is simply an airport only shuttle, but either way, we really appreciated it.
March 15, 2013