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Rated 4.1 out of 5 by 395 reviewers.
Rated 5.0 out of 5.0 by Great service and very nice people on the desk Very good location and very helpful friendly people on the desk April 30, 2014
Rated 1.0 out of 5.0 by Nice staff.... VERY little rest Much of our poor experience was not due to the staff. It was a horrible night for us trying to sleep. Around 12am, people were walking in the hallways talking / laughing VERY loudly. It amazes me sometimes how RUDE people are. Then...I finally thought I was going to get a good night's rest. At 4:30am a garbage truck directly outside our room backed up to empty the dumpster..."Beep, Beep, Beep....CLANK...BOOM" waking me up. I then hoped to get more rest but at 5:30am (YES! 5:30am!!) a man was outside my window with a motorized blower blowing off the parking lot (Dude, get a broom!). The blower was so loud that I couldn't sleep. So, I did get 4.5 hours of sleep. Worst night trying to sleep I've had in a LONG time. Staff nice. Breakfast nice. Room nice. Room needs sound reducing windows (triple pane) and signage in the hallways reminding guests that they aren't the only one's in the building. April 28, 2014
Rated 5.0 out of 5.0 by Awesome Staff Enjoyed the period in which I stayed. The room is comfortable, the staff was always very friendly and especially one of the managers, Mr. Claudius, was extremely helpful in helping me to arrange a cake for my girlfriend's birthday, considering that I am from Brazil and did not know the neighborhood to go buy myself even more I decided to make a last minute surprise. I consider this attitude as special. Congratulations to the hotel for the commitment of the staff to please guests. April 25, 2014
Rated 4.0 out of 5.0 Front desk staff was outstanding Front desk manager Carlos was outstanding and very friendly April 25, 2014
Rated 3.0 out of 5.0 by Shuttle delay Place is decent. Close to hertz rental. I had to shuttle on this trip and it took 1:15 mins to get picked up on a Thursday night at 7:30pm. Not happy, April 21, 2014
Rated 4.0 out of 5.0 by Clean Hotel and Convenient to Airport The hotel was very clean, staff was friendly, and it was very close to the airport and easy to navigate. Standard Holiday Inn Express breakfast but I had to ask for whole fruit, it was not put out otherwise April 18, 2014
Rated 5.0 out of 5.0 by Great for LAX Incredibly convenient for LAX - took my mom to airport in the morning and it took 5 minutes to get there. Staff is very friendly and on the ball. Great experience. April 15, 2014
Rated 2.0 out of 5.0 by Do not stay for airport LAX The hotel room is fine, but the shuttle service is horrible. They only run once every 30 mins, if that. We were left waiting for an hour, being told by the front desk that it runs every 30 mins 24 hours a day and was told this again when we called them after waiting 35 mins and saying we're waiting at terminal 2. Then when we called after 50 mins of waiting, the same person told us they only pickup upon calling. There are many other and better choices of hotels in the area for LAX, whose shuttles we saw 4 or more times during our wait. April 11, 2014
Rated 3.0 out of 5.0 by Long long long wait for shuttle We stayed at this hotel during a stopover en route to HI. We only had a short time to get to the hotel, sleep and get back to the airport. And we ended up spending 1 hr getting to the hotel! We called for a ride around 10:30p (as soon as we had all our stuff at baggage claim as directed). Then we waited on a narrow median strip between 2 busy streams of traffic with 2 small children in hand for nearly an hour for the shuttle. I called the hotel numerous times. The manager had no idea where the shuttle was or when it would arrive. He did mention that they only had 1 shuttle. On one phone call, he said it was change of shift.(!) He never offered an alternative- such as deducting cab fare off our room rate. Hotel itself was basic and in need of a renovation. It was clean though. April 1, 2014
Rated 5.0 out of 5.0 by great service The front desk staff were wonderful we were helped by Carlos. You can tell he loves his job. he was very informative, professional and friendly. The room was clean, bed very comfortable, quiet. Breakfast was great, amazing variety to choose from. would stay here again. March 29, 2014
Rated 5.0 out of 5.0 by great choice for lax area excellent value for staying near lax...breakfast, internet , parking included in rate.., all other major chain hotels in the area charge for these extras, rooms spotless, comfortable beds and pillows. I also liked the amernites offered in case you forgot things like , toothbrush, toothpaste, combs, shaving cream etc. decent meal choices within walking distance and convience stores located right behind hotel March 21, 2014
Rated 5.0 out of 5.0 by Convenient and confortable property with friendly staff Great convenient location and comfort rolled into one. And if you're really lucky you'll experience a 4.5 earthquake at no extra charge. March 20, 2014
Rated 4.0 out of 5.0 by Breakfast and parking My stay in the hotel was very good. I have nothing to complain about the room or any service. My two cents are the breakfast and parking. I have a 2 year old boy and the breakfast ending @ 9h30 am is a little bit early for him. Everyday I came back to the hotel late night and the parking lot was always full. Two out of four night the car had to sleep @ Sizzlers parking lot behind the hotel. March 19, 2014
Rated 5.0 out of 5.0 by Great Service The front desk staff are wonderful and saved an upgrade for us even though we arrived late! March 17, 2014
Rated 5.0 out of 5.0 by yes Comfortable bed good service. Gentleman that picked me up at the airport was very attentive and took my luggage to my room Checking in/out was easy. Breakfast was good. Close to car rentals. I have used the hotel before and it was as good then as it was this time. Certainly recommend it to anybody March 14, 2014
Rated 5.0 out of 5.0 by Wow great Everyone was so good to us. The shuttle was so good. the hotel was so clean March 13, 2014
Rated 3.0 out of 5.0 by A great place to stay when in LA This hotel has many features to attract both the personal and business traveler. I would definitely recommend this property to anyone looking for a reasonably priced hotel in the LA area. March 12, 2014
Rated 4.0 out of 5.0 by Very Nice What was really nice with this property was it was close to the car rentals. I was able to drop the car off the night before my flight out and take the shuttle to the Airport. this really makes your morning go smooth March 12, 2014
Rated 4.0 out of 5.0 by Close to LAX The friendly staff welcomes you as soon as you enter the building, which was very nice to see in LA! This hotel is very close to an excellent food just around the block (walking distance). Try Jino's Pars for Persian and American Cuisine. you will love it!. The hotel even though close to the airport is fairly quite. I would stay here again when coming to LA! March 11, 2014
Rated 5.0 out of 5.0 by Shuttle and front desk customer service Great shuttle service, picked me up at the car rental location. The front desk guy had excellent customer service. Klaus? March 8, 2014
Rated 4.0 out of 5.0 by Airport stop I use this hotel as a one night stop over from Australia before heading to Europe. Always clean, efficient and a choice of points or a healthy snack welcome bag. Note: for now the shuttle is 'on call' for arrivals at the airport, which for me is great. Right after baggage claim I call and they are there in 10 minutes or less. Breakfast is getting a little worn out with the same almost rotten bananas, dry cereal etc....but coffee is ok and there is a variety of juices. A 7-11 is next door and I found some other items. Looks like a McDonalds is opening across the street as a food alternative. I will be back. March 8, 2014
Rated 4.0 out of 5.0 by Good place to spend the night Stayed one night waiting for a plane home. Comfortable bed and a quick shuttle to the airport. No time for breakfast. March 7, 2014
Rated 2.0 out of 5.0 by Expensive room for just an overnight bed not comfortable I was just spending the night so I did not have to get up early to drive someone to the airport. The bed was uncomfortable. The remote control on the TV was lousy and the TV had no buttons on it to use instead of the remote. Too late to bother the night staff. Bed was uncomfortable and it was a very rainy night and the window leaked inside and the drip drip noise was unbearable. Finally put thick material on sill to catch the noisy drips. The guy behind the desk when I checked out had the gall to say they would send someone up right away, alot of good that would do me as I had checked out and wasn't staying another night. For what we got it was way overpriced and I will find someplace else to stay next time. March 7, 2014
Rated 5.0 out of 5.0 by Platinum Elite If I could give them a 6 on a scale of 1 to 5, I would. Outstanding staff. Their quality of service should be the standard for all of Holiday Inn properties. I checked in for a lay over and stopped by the desk to request an blanket for my wife. It was brought to our room within 5 minutes. I have over 500000 points so I have spent some time at various hotels with in the IHG chain. This is without doubt my favorite. March 4, 2014
Rated 5.0 out of 5.0 by Great Staff From pickup at the airport to check-in and departure - staff was second to none! Great Job!! March 2, 2014
Rated 5.0 out of 5.0 by Nice Hotel This is a great location and very nice property that is close to the LAX airport. Makes it convenient to get to the highways. March 2, 2014
Rated 5.0 out of 5.0 by Great Stay, Airport shuttle was a bit slow The room was clean and comfortable. The staff was very nice. The airport shuttle driver was very nice as well but a bit slow getting to the airport to pick me up. This is the second time I have taken the shuttle from the airport to this hotel and both times, it took at least 1 hr after I called to get from the airport to the hotel. It seems to be due to the bad traffic in the late afternoon. So, 2 shuttles would help cut that time in half. I was waiting there long enough to see the other hotel properties shuttles come by 2-3 times before this property showed up. My first phone call (after I had my luggage in hand) was at 7:10 pm.. They told me he would be there on the half hour which would have been about a 20 minute wait.. At 7:50, I called the hotel back and they told me that he was on the way. He showed at around 7:55. Then we made multiple stops and we finally made it to the hotel at around 8:20. The front desk told me that there was only 1 driver which is why it took so long. To me, this is UN-acceptable. a 30 minute from the airport to hotel trip seems fair....but 1 hr 10 minutes seems a bit long, especially after a long day of work / travel. I will continue to stay at an LAX Holiday Inn brand hotel, but I am a bit hesitant about staying at this property again due to the slower than normal shuttle service. Even though the shuttle was slow, the driver was very nice and professional.It just appears that the airport shuttle service is under staffed at this hotel.. February 28, 2014
Rated 5.0 out of 5.0 by Very nice employees Very nice front desk people. Very nice shuttle driver. Nice room. Would stay there again! February 26, 2014
Rated 5.0 out of 5.0 by Excellent hotel Excellent experience. Clean room, comfortable bed, great breakfast. Staff was very helpful! February 26, 2014
Rated 5.0 out of 5.0 by Accessible, Comfortable, Great Staff Hands down my preferred hotel near LAX. I appreciate everything about the hotel, the location, room accommodations, and all of the staff: maintenance, housekeeping, food services, front desk and the general manager! February 25, 2014
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