Rated 4.1 out of 5 by 231
Rated 5.0 out of 5.0 by CinemaAdvertising Excellent hotel and staff
I travel 25 days a week. This hotel catered to all my needs and even went above and beyond to help me out. I have a massive tool case that needs to be back in Los Angeles and to send it home was not feasible in any way for five days/ The general manager, Carlos, allowed me to store my case for the week in his office, and I will be picking it up when I fly back in on the eighth. Because of this hospitality, the overall cleanliness, professionalism, and general hotel itself, I will always stay at this hotel when I am staying near the airport. Also, for the other business travelers, the internet is pretty stable and fast.
July 6, 2013
Rated 5.0 out of 5.0 by GrandmaSimone Perfect for Picking up our Grandsons at LAX
This makes the 4th time we've used this hotel when driving down to LAX from the San Luis Obispo, CA area to pick up or drop off our grandsons, who fly out alone.
We get a suite and the boys have their own TV and sleeping area, and we have our privacy and can watch what we want.
We use the shuttle service from the hotel to do the actual airport pick-up and drop-off.
July 5, 2013
Rated 4.0 out of 5.0 by Peter43 Holiday Inn Express- LAX
Good choice for a reasonably priced stopover. Free breakfast, internet and shuttle service. Breakfast room very busy but understandable in a high turnover hotel close to the airport.
Shuttle is able to drop you off at a nearby bus station for connecting buses to nearly everywhere in LA. We went to Santa Monica for a dollar per person each way. Also went to Del Amo shopping mall for same price but got a cab back for $40.
We would stay here again.
July 4, 2013
Rated 5.0 out of 5.0 by solosojourner Great place for a business traveller with a car
I travel to Los Angeles 3 or 4 times a year, and when I do, I stay in this hotel whenever I am arriving at LAX on a late evening flight or if I am flying out early in the morning. This hotel is a few blocks farther away from the airport than the other hotels - it is tucked into a residential neighborhood, and that's a good thing because it means it is quieter and you do NOT hear the planes landing and taking off so loudly like you do in the other hotels which are too close to the runways. The staff is very friendly, the hotel is clean and well maintained, and best of all the parking is free, self-parking - no valet. Other hotels in the area have valet-only parking and they charge you for parking - and some of those overnight parking fees are outrageous - so the easy come-and-go aspect of free self-parking at this hotel suits me much better. Also, there are not really any dining spots near this hotel, except for a Sizzler around the corner, so having a car with easy in-and-out access gives me the freedom to eat where I want - again, at the other hotels in this area, getting your car from the valet takes forever and hinders one's willingness to venture beyond the hotel. SO, if you have a car with you on your trip, and you want to easily explore area restaurants beyond the confines of your hotel, then stay here! And if you don't have a car, they DO have a shuttle bus that runs regularly to and from the LAX airport.
July 2, 2013
Rated 2.0 out of 5.0 by ReneeBag disappointed!!!
The moment I stepped in the lobby to checked in I already asked myself If I made the right choice . There are no guest in the lobby except for 2 receptionist and the concierge. The 2 receptionist seems to be busy with the screen in front of them not even giving a greeting. a simple good morning will do!!! I talked to one of the receptionist for check in and she seems so disinterested!!! She said its too early to check in and I said fine will come back! We have 5 big baggage and I have to take the hotel "trolley" to our car so I can haul the bags to the concierge for storage ... oh and yes, nobody from the staff care to ask if i need help. Will I come back to this hotel? NO!
Service and staff friendliness always makes the lasting impression on me and this hotel has not given me a good one although the rooms are not bad at all.
July 1, 2013
Rated 4.0 out of 5.0 by mayflower Great service
This time we got the room was some kind of smell. And we feel the bed a little small.
June 29, 2013
Rated 5.0 out of 5.0 by Sactogirl Great for LAX
The location of this hotel was perfect for leaving from LAX. The shuttle worked very well for getting my kids to their midnight flight as well as getting me back to the hotel. The room was very quiet and clean. Every staff member I came in contact with was friendly and helpful. Breakfast was great and checkout was a breeze. Overall, I would recommend this HI Express to my family and friends.
June 23, 2013
Rated 1.0 out of 5.0 by wolkm Unhappy with service
Our family had been traveling for several days and each time we needed a hotel we always looked to stay at a Holiday Inn. When we went to check in at this Holiday Inn and my husband asked if they offered a government discount and the gentlemen behind the counter said no. My husband asked if there was something going on that maybe prevented them from offering a discount and the stafff member just replied back with, "no, I just can" meaning because he didn't want to offer it to us he didn't. Every other Holiday Inn we stayed in offered this to us and because we didn't have any options and it was late we stayed and paid the price without the government discount. I will say that because of that two nights later we needed to stay in the same location and we choice a different hotel chain, they offered us a discount.
June 21, 2013
Rated 2.0 out of 5.0 by paul2837 Bad Room Odor
Our room at this HIE was definitely not up to the usual high standards we have come to trust with this hotel chain. Our room smelled bad, reminding us of a mix of urine, mildew and body odor. Time for a major cleaning or renovation.
The pool and hot tub close at 8:30 pm, so not much use for evening relaxation.
Will still stay with the HIE chain in the future, but never visit the LAX Airport HIE again.
June 21, 2013
Rated 5.0 out of 5.0 by Plod holiday break
Close to airport. Excellent service and very accommodating staff.
June 19, 2013
Rated 5.0 out of 5.0 by Frieda Great if you are flying out of LAX
We ahve stayed here several times on the night before we are flying home out of LAX. Great location for rental car return and then to get to the airport. Even had a luggage scale so we could check our bags before boarding. Close to Randy's donuts. YUM!
June 18, 2013
Rated 5.0 out of 5.0 by GrandmaSimone Great Location & nice Suite
We had come to pick up our 2 grandsons traveling alone from Ohio (ages 10 & 12) at LAX. Location was perfect and the room layout was excellent for our purposes - kids and we had the necessary privacy and the 2 TV's were perfect.
June 15, 2013
Rated 4.0 out of 5.0 by JMP27 good front desk person
The room was not that nice. I expected a nicer room with my priority card. The rate was reasonable but not for the quality of the room.
June 13, 2013
Rated 3.0 out of 5.0 by anonimax Basic but does the job.
Very disappointed after flying in from a 11 hour flight that the airport transfer shuttle didn't turn up and I was left to get a taxi who wanted a minimum of 20 bucks. I did follow the process and phoned through requesting the pickup but after an hour I gave up and got taxi.
Room was ok and breakfast was basic. Not really a fan of plastic cutlery or paper plates though ... would rather HI Express charged a little extra and provided cutlery and plates.
Platinum member where I got water and a cookie but no upgrades available.
June 9, 2013
Rated 5.0 out of 5.0 A terrific experience -- worth doing again!
The hotel staff was OUTSTANDING, from the nice lady who made my reservation to the night manager who checked me in to the general manager who took time to chat with guests in the lobby. The room was spacious, well appointed, spotlessly clean, well lighted, and entirely excellent in every way. The ONE problem was the long delay waiting on the sidewalk outside the airport for the free shuttle, which came after about an hour and ten minutes (explanation: the driver was "at lunch"). I should have been told that initially and I would have taken a cab, because I was exhausted after a full day of airline travel, Nevertheless, the hotel was well worth the long wait, and I will venture back again (and again!); but I will never stand on the sidewalk waiting for a shuttle that long again.
June 8, 2013
Rated 5.0 out of 5.0 by Tigerman Great staff and perfect location
We were on an overnight layover in LA and needed a hotel close to LAX. This HI Express was perfect - they picked us up with their shuttle and whisked us quickly to the hotel. The staff at the hotel was really helpful - they accommodated our every request. We caught the shuttle the next morning and were on our way. The room was quiet, clean and safe.
June 8, 2013
Rated 4.0 out of 5.0 by grumbles69 Very handy for LAX
A good clean efficient hotel, very close to car hire - breakfast good and plentiful - no problems we would thoroughly recommend.
June 7, 2013
Rated 4.0 out of 5.0 by ShezDette Tucked Away In A COZY Fashion
I must say that I enjoyed staying at this location, the staff was friendly and professional. My room was COZY and get this ladies...they had Bath & Body "White Citrus" lotion and other products for your bathroon needs...even though I was STOCKED with my own Bath & Body....I was impressed! There's a Sizzler restaurant in walking distance right next door and other places to eat. Plus a 7-11 right next door :-) Not to mention...awesome shuttle service straight to the airport. Pool setting was nice with a STEAMY jacuzzi to relax in.
June 3, 2013
Rated 2.0 out of 5.0 by Sollacerta Convenient, but . . .
Close to LAX, and I can return my car and walk back to the hotel. Dinner around the corner at Jino's Pars is the best part of my stay. The hotel staff is not friendly (though I don't need anyone to hold my hand), the AC was too noisy to run through the night, so the room was a little to stuffy for me to rest comfortably. Shuttle service to the airport the next morning was timely and convenient. Breakfast? What breakfast? I will be considering other hotels in the area. Who knows? They may all consider their airport traffic their hapless victims.
June 3, 2013
Rated 5.0 out of 5.0 by Eric58 Close to LAX Airport
The hotel was better than anticipated. The employees were nice, friendly & accommodating. The breakfast exceeded my expectations and the pancakes were hot and fresh. I would stay there again.
May 31, 2013
Rated 5.0 out of 5.0 by LCatherine Fresh and clean
Our room was fresh and clean, the bed was comfortable, the staff was friendly... One of the nicest Holiday Inn Express hotels we have ever stayed in!
May 30, 2013
Rated 5.0 out of 5.0 by Nibu Best choice
Best choice between LAX and beaches, also if you have to return a car at the LAX airport.
May 27, 2013
Rated 5.0 out of 5.0 by JND13 Very nice rooms and easy to access from airport
Our overnight stay at the hotel was very comfortable. The room was very nice and the bed was comfortable. Everything was clean and updated. Breakfast was great! The only complaint is that we waited almost 30 minutes for the hotel shuttle at the airport. Other than that it was a very good and convenient stay.
May 26, 2013
Rated 4.0 out of 5.0 by Bob1027 It worked for what I needed.
Hotel had a good price. Very clean room and good view. Breakfast was good and stocked, but wish they had oatmeal. Was able to get to my destination in downtown LA in 35 minutes each day (not on freeways). Close to airport.
Down side was lack of restaraunts nearby (only a Sizzler) and neighborhood was little run down.
In general will stay there again if closer hotel to my work downtown is not available.
May 25, 2013
Rated 5.0 out of 5.0 by Mysbev Front desk people very friendly
My biggest complaint if I really had to have one was the elevators were very slow. But I enjoyed my stay at this hotel and would recommend it to others. Great value for the money. Also very surprised and pleased that it was very quiet even being that close to airport
May 25, 2013
Rated 4.0 out of 5.0 by Davejay Comfortable room with excellent service
Excellent motel found with last minute reservation at the airport. They found a quality room quickly and efficiently and even arranged a tour for us within twenty minutes. Transfers to and from the airport were efficient.
May 25, 2013
Rated 5.0 out of 5.0 by Manoahoney Just right!
While this is not a 5 star hotel, this hotel provided me with everything I needed on my six day stay in LA. This is a small hotel and amenities are not elaborate, but very adequate. The room was comfortable, quiet, no airplane noise. Beds were also comfortable with double sheeted comfortors. Parking was free and I always found a space close to the entrance. Free internet, free breakfast for the three of us. Breakfast was good - good variety- scrambled eggs, sausages and pancakes for me. Bacon on somedays. The only fruit was banana, however. There's a pool, hot tub, business area to print boarding passes and an exercise room. No long lines at the front desk (or anywhere, actually), free shuttle to the airport. No refrig in the room, but I was able to put my flower lei in refrigeration with the front desk. Coffee maker with coffee in the room too. HBO. No additional charges were on my bill. Friendly staff. I recommend this place and will stay again.
May 21, 2013
Rated 4.0 out of 5.0 by stefano67 Great location for West L.A. for us
We enjoyed our time here. Most all of the amenities for a HIE are here.
I was surprised that the bkft area did not serve coffee 24/7.
I was also surprised that there was not a microwave in all the rooms.
The G.M. was going to look into a public microwave and also the coffee being made available 24/7 like all other US HIE properties.
I was very impressed with the G.M. and his staff. My early check in was handled very well. I was impressed.
May 19, 2013
Rated 5.0 out of 5.0 by Colorguy Top Shelf Holiday Inn Express
I love Holiday Inn Express Hotels for business. The worst ones are better than the other business class hotel's best. This hotel has fast professional service. They acknowledge Priority Club Members and go out of their way to accommodate special requests. The hotel is clean, comfortable and quiet except when runway 21 is in use. The shuttle was guilt and the driver was friendly but professional. I'll be back.
May 19, 2013
Rated 5.0 out of 5.0 by stevelton Very convenient to airport and rental cars
Clean, quiet and within walking distance of rental cars if necessary. 24 hour shuttle to airport is great.
May 14, 2013