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Rated 4.1 out of 5 by 406 reviewers.
Rated 4.0 out of 5.0 by nice stay / close to LAX We only booked a room once we landed at LAX and getting there was very easy. Free parking, free WLAN, nice room, clean hotel, and free breakfast (simple but enough). Good value. Nothing negative to mention. Will come again. January 8, 2014
Rated 3.0 out of 5.0 by Clean place Very clean hotel, however they need to upgrade its towels for the price the charge. January 5, 2014
Rated 2.0 out of 5.0 by Hotel needs updating I was a little disappointed seeing the hotel in person versus the website. My room was very outdated, and the door jam around the lock had damage from where it had to be broken into in the past. It is not really what I have become accustomed to when staying at the Holiday Inn. January 5, 2014
Rated 4.0 out of 5.0 by Mostly good...but Overall really good, cleanliness was good except for the smell coming from the air conditioner and the loudness of the blower. Somewhat tolerable, though. January 3, 2014
Rated 4.0 out of 5.0 by Reasonable rates for LA This Holiday Inn is a good place to stay if you are looking for a clean room, great breakfast and free shuttle to and from LAX. The rooms are fine, however the hotel needs a fresh coat of paint on the inside as it looks worn out. The staff were great and very helpful. January 3, 2014
Rated 5.0 out of 5.0 by Great Experience I stayed at this holiday inn location for a week over the christmas holidays. The hotel staff are very efficient, our check in and out was very swift. The hotel is very well kept. My kids and I really enjoyed the breakfast, the food selection was very great. My only disappointment was that they did not have microwaves and mini refrigerators in the rooms which meant we couldn't save food bought from the outside. Overall, my stay at this location was great. January 2, 2014
Rated 4.0 out of 5.0 by Helpful Staff I stayed here to catch my flight early in the morning next day. The staff was very helpful to provide me information on how to catch the shuttle to airport, rental car company location and how to get back from there. January 2, 2014
Rated 4.0 out of 5.0 by Friendly staff & good location Conveniently located close to LAX and the rental car facilities. I have stayed at this hotel on numerous occasions and it has always been a pleasant experience - good value for money, friendly staff along with internet, free parking and breakfast included. January 1, 2014
Rated 4.0 out of 5.0 by Always a great stay...however the room is getting a little "used" This is our second time staying at the property. The staff were incredibly courteous, the breakfast was as I remembered (incredible cinnamon rolls , the location can't be beat (at least for us!), and how can you top an airport adjacent hotel that doesn't charge (us at least) for internet or parking? That being said, the elevators are still slow (think: crawl), the breakfast area is still undersized for the property (probably out of their control, but good luck finding a seat at 8:00AM), and quite frankly certain elements of the room are in need of a re-fresh. While room furnishings remain predominantly in very good shape, all power outlets were "worn out" (read: loose connections) and really need to be replaced. Additionally, while I can understand the rationale for doing so, having the iron "chained" to the ironing boards was a nuisance. Perhaps I'm just being too picky, we still liked the property, clearly enjoying our stay, and will definitely consider the Holiday Inn Express the next time we're in L.A. December 31, 2013
Rated 5.0 out of 5.0 by Saved on rental car and breakfast We were visiting kids in Lompoc, 3 hours from LAX. Rather than get up super early to get to the airport, opted to spend the night in LA. This was a great location, a few blocks from rental car drop and minutes from the airport. We were able to drop off the rental car the night prior to our flight, so we saved a day there. The hotel also had a free breakfast. With three of us, that was a decent savings as well. Our room was facing the airport, so there was some air traffic noise, but it didn't bother us much with the fan kept on for a sound filter. December 31, 2013
Rated 5.0 out of 5.0 by Great Staff Again, everything was great... Especially the staff and the Manager Carlos made our stay SUPER December 31, 2013
Rated 4.0 out of 5.0 by Convenience to LAX The hotel is located very close to LAX, which is convenient when flying out from the airport. The staff was friendly and we were recognized as rewards club members and got a nice room upgrade. In the room, the beds were comfortable and were very clean, but they did show some age. The carpet had been slightly torn around the tile and exposed sharp tile edges that had to be avoided when moving around the room. December 30, 2013
Rated 5.0 out of 5.0 by Great experience Convenient and comfortable accommodation. Close to airport. Staff were fantastic very helpful and welcoming!!!!!! December 23, 2013
Rated 5.0 out of 5.0 by Great staff = Great stay Our 2 day stay turned into 5 days mainly due to the staff at the hotel - especially Noella at the front desk. The shuttle,free parking and the breakfast also contributed to our extended stay The help we received from all the staff made our stay a relaxing and enjoyable experience. We would definitely stay here again! December 20, 2013
Rated 5.0 out of 5.0 by great hotel We stay at Holiday Inn Express whenever we travel. The LAX HI Express was superb! Friendly and helpful staff, very clean and attractive lobby and pool. Rooms were clean and comfortable December 20, 2013
Rated 2.0 out of 5.0 by disappointment Disappointed in both the priority club program and this hotel. I had insects in the room and they continued to be a presence up to and including the day of checkout. I requested insect spray to use since the critters were all over my laptop each morning from the desk and was told the room would be serviced. Upon leaving after waiting for half an hour (I delayed my departure) the desk said they would provide a new bill. I did not have more time to wait and left. Now I remember why I have been hesitant to stay at Holiday Inn properties-I guess the points I had accrued mean nothing my loyalty means nothing-Oh well I will return to the area this coming week and stay at a different hotel. December 10, 2013
Rated 4.0 out of 5.0 by 100% solid Exactly what I was looking for: well-priced, well-maintained hotel near LAX. Small but functional gym, decent breakfast, nice staff. Nothing fancy but I'd definitely stay there again. December 7, 2013
Rated 5.0 out of 5.0 by Go to stay for LA LAX HIE is our go to stay for when we are in LA. The staff is courteous, rooms are clean, the breakfast-room well tended, and the pool warm enough to enjoy at 8:30 am! December 3, 2013
Rated 5.0 out of 5.0 by Professional and great service We enjoyed our stay at this hotel. The staff (front desk, bell desk, housekeeping, dining-room) were very helpfull and professional. We will recommend this hotel Thanks a lot December 3, 2013
Rated 2.0 out of 5.0 by Missing Essentials I have stayed at many Holiday Inn Express Hotels and I never thought that they would not have Microwave and Refrigerator. This is important especially when traveling with kids. From now on, I will have to read their amenities. I always took it for granted that it the microwave and fridge came with the room. Besides this, the receptionist was wonderful of giving us ideas on where to go eat. We also missed our shuttle to airport because we were 2 minutes late getting down to lobby. Therefore, we missed our flight. So, need to be prompt if you want to be shuttled to airport. December 3, 2013
Rated 2.0 out of 5.0 by The bad but good shuttle Returned my rental late at night and was told that the shuttle would be able to pick me up from the Avis. Called and was told that they were going to send the shuttle. After waiting 30 min, no shuttle so I called again but no answer. Waited again but still no shuttle. Looked on my phone and saw that it was less than a mile away so I just walked. Walking in an unknown neighborhood at 11pm isn't fun and it wouldn't have been an issue if somebody would've just told me to go to the airport to get picked up. Shuttle the next morning was easy though and on time with zero issues. Breakfast was good. Was recognized as an IHG Rewards member but not of status. November 28, 2013
Rated 5.0 out of 5.0 by Comfortable convenient room at a fair price Due to an oversight on my outgoing flight booking, stuck in LA for an extra night. Quick lookup online and was able to book my room from the airport for that night even this late in the evening. Great service from airport shuttle and reception on arrival. Useful information for next days visit to Santa Monica via public transport. Assisted with looking after bags for the whole day and shuttle return to the airport. The room itself was fantastic with a large King bed, relaxing chair, great TV and a nice hot shower. Would defintiely be comfortable staying again. Free wifi was also an added bonus with no further phone service on my temp phone. No restaurant November 27, 2013
Rated 5.0 out of 5.0 by Great staff The staff was so polite, helpful and knowledgeable. I would stay here again on my next visit November 24, 2013
Rated 5.0 out of 5.0 by Hector I checked in at the hotel to find that my travel agent booked the wrong Holiday Inn Express at LAX. Hector, the manager on duty, was able to cancel the reservation in the other location without a cancellation fee, and booked me in at the same rate. Thank you Hector!! November 23, 2013
Rated 4.0 out of 5.0 by close to the airport and great breakfast Clean and comfortable -- wish the breakfast had fresh fruit -- there wasn't any kind of fresh fruit November 18, 2013
Rated 4.0 out of 5.0 by convenient location Liz the desk clerk upon arrival provided excellent service in a very professional and congenial manner. It would have been nice to have a restuarant. The two close by suggested by the staff were a good substitue. Thanks! November 17, 2013
Rated 4.0 out of 5.0 by Customer Service Customer service at this location is by far accross the board the best in L.A. From front desk to cleaning staff to shuttle driver and service they are all truly accomodating to my needs. November 15, 2013
Rated 4.0 out of 5.0 by overnight stay for single traveller Shuttle service was handy and room was comfortable. Quiet environment-no planes heard overhead. No refridgerator for food or medication. Comfortable bed and pillows. Free wifi. Sizzlers a 1 minute walk and a corner store next door with cash machine. . Sadly-disposable plates,cups and cutlery at breakfast. Breakfast is adequate but seating was not . Staff at th front desk were efficient,helpful and friendly. Not really a great location for a lengthy stay but suitable for an overnight stay and I would stay in the future if needed November 13, 2013
Rated 4.0 out of 5.0 by Great stop over hotel This was the perfect stop over before our long haul flight. We had a late checkout and then our bags were safely kept for us till our departure. There is a great sizzler nearby to eat at and also a 7/11 to get other snacks. November 12, 2013
Rated 4.0 out of 5.0 by Holiday In Express LAX Spent 1 night here with my husband and kids as we had an early flight from LAX the next morning. Check in staff were nice and let us leave our car right at reception while we unpacked our bags. We arrived late, they told my husband where to get pizza for us when he returned the hire car. Best part about Holiday Inn Express is their breakfast. Lots of choice and its very nice. Its such a pain to have to find breakfast if its not included in your room rate. They then had a free shuttle to the airport which is also great. Great value for money. They had a pool but we didn't use it. Room was clean. Thank you. November 10, 2013
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