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Rated 4.2 out of 5 by 682 reviewers.
Rated 5.0 out of 5.0 by Friendly and helpful staff Probably the nicest staff I have ever encountered at a HIE. Ana at the front desk and the evening shuttle driver were extremely hospitable and very accommodating. I will return here on my next trip to LAX. August 27, 2015
Rated 1.0 out of 5.0 by awful service When I booked the hotel on the phone, it said there was Chinese service for my family member. However, there was not. My family member had to call me to speak to the front desk to complete the room check in, which make us feel embarrassed and be cheated. The stuffs in this hotel just want to rush to the next customer and take no care with my family member with a Gold Ambassador ordered room for them. August 25, 2015
Rated 4.0 out of 5.0 by Last night in L.A. If you need to sleep near LAX airport, this hotel is the perfect place. August 24, 2015
Rated 5.0 out of 5.0 by The Best This was honestly the nicest Holiday Inn I've stayed in. Everything from the room to the hospitality was excellent. August 24, 2015
Rated 1.0 out of 5.0 by Fair bed and bath, poor atmosphere Atmosphere itself inside the room was musty and thick. The carpets and room didn't smell pleasing. The ac also blew musty air probably coupled with the room so it felt this was. The felt as though anyone could barge in and break it down. The bathroom was average and provided good hot and cold water with clean towels and soap. The bed was made up nicely. August 20, 2015
Rated 5.0 out of 5.0 by Better than expected My husband, myself and 14 year old daughter stayed 4 days and really enjoyed it. We got to LAX around 1 am, called the shuttle, and it came within 20 minutes. The room was ready and we had no trouble checking in. The next morning the staff was great at helping us get a rental car, and they printed out directions to Disneyland for us. The free breakfast was a great plus each morning, with plenty of options. The pool was clean, and housekeeping did an amazing job. The staff was very friendly. I also had some relatives book (a month after we did) and they managed to give us rooms across the hall from each other. All around a great trip, and if I am in LA again, I would definitely book Holiday Inn Express. Thanks to all who made our stay great! Only suggestion is to have a fridge in the room; we bought bottled water, but couldn't kleep it cold. Used the bathroom sink and ice from the ice machine. August 20, 2015
Rated 5.0 out of 5.0 by Great experience I came into town for a class reunion. We stayed 3 nights, 2 on points. We were upgraded to a suite with Jet Tub. Loved the room. They had their pancakes till midnight promotion going. It was fun to have a midnight snack after a busy day. Staff was very helpful. August 18, 2015
  • 2015-08-28T10:42:49.811-05:00
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