Rated 4.1 out of 5 by 271
Rated 5.0 out of 5.0 by SWolf Great Stay, Airport shuttle was a bit slow
The room was clean and comfortable. The staff was very nice. The airport shuttle driver was very nice as well but a bit slow getting to the airport to pick me up. This is the second time I have taken the shuttle from the airport to this hotel and both times, it took at least 1 hr after I called to get from the airport to the hotel. It seems to be due to the bad traffic in the late afternoon. So, 2 shuttles would help cut that time in half. I was waiting there long enough to see the other hotel properties shuttles come by 2-3 times before this property showed up. My first phone call (after I had my luggage in hand) was at 7:10 pm.. They told me he would be there on the half hour which would have been about a 20 minute wait.. At 7:50, I called the hotel back and they told me that he was on the way. He showed at around 7:55. Then we made multiple stops and we finally made it to the hotel at around 8:20. The front desk told me that there was only 1 driver which is why it took so long. To me, this is UN-acceptable. a 30 minute from the airport to hotel trip seems fair....but 1 hr 10 minutes seems a bit long, especially after a long day of work / travel.
I will continue to stay at an LAX Holiday Inn brand hotel, but I am a bit hesitant about staying at this property again due to the slower than normal shuttle service.
Even though the shuttle was slow, the driver was very nice and professional.It just appears that the airport shuttle service is under staffed at this hotel..
February 28, 2014
Rated 5.0 out of 5.0 by Levita Very nice employees
Very nice front desk people. Very nice shuttle driver. Nice room. Would stay there again!
February 26, 2014
Rated 5.0 out of 5.0 by Christine and Paul Excellent hotel
Excellent experience. Clean room, comfortable bed, great breakfast. Staff was very helpful!
February 26, 2014