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Rated 4.4 out of 5 by 99 reviewers.
Rated 5.0 out of 5.0 by Friendly staff and comfortable staff We felt very comfortable here. Our kids especially enjoyed the spiral staircase to the loft in our room. The staff was always very friendly. Our only complaints were the tiny breakfast room and the necessity of a valet to retrieve our car that was parked 20 feet away (that always felt awkward). June 29, 2014
Rated 2.0 out of 5.0 by Incessant Noise Olympic Boulevard Unfortunately, the incessant traffic noise from Olympic Boulevard made it practically impossible to sleep. I hardly slept the night. This is an older hotel and has seen its better days as it evident from the furnishings. Valet parking at a Holiday Inn Express is ridiculous to say the least... On a positive note, the hotel staff and valet were very courteous and helpful... The room, bed, and bathroom were quite clean as one is accustomed at other Holiday Inn Express establishments. June 25, 2014
Rated 5.0 out of 5.0 by Great service Great staff, very friendly and made me feel at home. Would definitely stay again June 24, 2014
Rated 5.0 out of 5.0 by Century City-Sincere Staff and an Upgrade a Bonus My family and I were travelling for a job interview in the LA area and this is the sixth of eight hotels where we stayed. We found the staff pleasing very accommodating as well as giving us the bonus of an upgrade to a multi-level suite with a swivel staircase. The hotel also had trays for the food as the dinning facility was small and the food staff was quick to replenish items well beyond the late closing time for a Sunday morning. I appreciated this accomodation as we had criticism from another Holiday Inn Express property when we tried to take food back to our room (we learned later that people were accessing the breakfast that were friends of guests and not guests, therefore, taking advantage of the "free breakfast") My kids absolutely loved the "loft" idea and large picture framed windows. We missed out on the pool as we spent our Saturday evening visiting the 3rd Street Promenade amentities with friends from Santa Monica. Lastly, be prepared to have someone park your car as this is and LA tradition which helps the economy running for the friending attendants who also get your bags. June 23, 2014
Rated 5.0 out of 5.0 by great hotel - terrific staff Janet helped us with advice on LA freeway system and how to get to our destination. Hotel is quiet, clean, and is centrally located we got upgraded to a suite! June 19, 2014
Rated 5.0 out of 5.0 by Great people, excellent shower water pressure and air conditioning Enjoyed our stay at LA Holiday Inn. Good cleanliness, room well maintained, friendly people. Only complaint was cost of car garage. June 18, 2014
Rated 4.0 out of 5.0 by Nice hotel out of the way If you don't want to be in the hustle and bustle then this hotel is good. We found it a bit too far removed. Very isolated and not much to do in the vicinity. June 10, 2014
Rated 5.0 out of 5.0 by Excellent service by all staff My family of four had a great experience at this hotel. The entire staff was outstanding, from answering our questions, to suggesting areas to visit, to providing great valet service. They even offered us bottled water when we left every morning for our outings. The room was excellent for a group of 4, with the loft queen bed above on the upper level and the queen bed on the main floor. Worked out great for us! I would definitely stay here again if I were in the area and would most likely stay at a Holiday Inn Express anywhere else we might travel. The check in and check out were fast and easy and I even had to extend our stay 1 night (cancelled flight)which they handled with no problem and gave us the same great rate as our previous nights. Overall, an excellent experience. June 6, 2014
Rated 3.0 out of 5.0 by Let down in LA, HIE disappoints During this most recent leisure trip, we stayed in several HIE properties. With the Century City exception, they have all been above average, more than satisfactory, doing what motels do best - supplying convenient affordable lodging. The CC HIE is a motel with aspirations to be a hotel. Lose the valet parking; it is a major disappointment. In motel settings, guests expect access to their cars without constant tipping. HIE is not the Ritz. The interior of the room was barely satisfactory. The carpet was stained as was the chair upholstery, the drapery lining was full of holes letting in morning sunlight. Traffic noise was constant as was the noise from the room upstairs. I understand that a major renovation would be required to change the windows but it should be considered. Other properties worldwide do not offer guests this constant street noise. When we made the reservation, we were told that our room had "an Olympic view". To those who don't know, that means a view of the street, Olympic Blvd! We were not told about the $18 valet charge until we checked in. Open your wallet and lower your expectations if you plan to stay here. NB - I have read the previous reviews. There is no need for a canned answer from corporate for my review. June 2, 2014
Rated 5.0 out of 5.0 by Very nice hotel and staff We stayed 2 nights at the hotel. The staff was very friendly and went out of their way to be helpful. The rooms were nice very quiet. The breakfast had multiple choices which were very good. Would certainly stay here again. May 21, 2014
Rated 2.0 out of 5.0 by Unclean Our first impression of the elevator and stairway was of of a bad odor. We were given an "upgrade" by a nice man at the front desk but when we entered the suite, we were overwhelmed by a nicotine smoke smell. This was supposed to be a smoke-free hotel. Not so. We changed our room back to our original room. Smelled better, but to disgust discovered long strands of hair in various places on the "newly made" bed. So gross. We stayed two nights, and still, hair on the bedding. We do not recommend this place. May 14, 2014
Rated 5.0 out of 5.0 by Hidden Gem When I got off from my taxi at this hotel I was quite dissappointed by seeing the external appearance of this hotel but what happened next was quite exceptional. The staff at the front desk were very friendly and I was so thrilled when I first saw the bed room which was very spacious and it had all the facilities you need in a hotel room. Good breakfast. Location close to the LA airport. Very friendly and helpful staff. This was a excellent value for money. May 12, 2014
Rated 4.0 out of 5.0 by Very Comfortable Bed and Pillows We really enjoyed our stay. Staff very nice, great free breakfast daily. Rooms a bit small but adequate. Only complaint would be size of bathroom sink area, but everything else just fine. Would definitely stay another time. May 9, 2014
Rated 5.0 out of 5.0 by Perfect Great location, safe, good price, friendly staff, and comfortable bed! Across the street from a grocery store and a few blocks from a mall. I would stay there again. April 16, 2014
Rated 5.0 out of 5.0 by Great location, room and people Was so pleased to receive an upgrade to a suite - had an extra bedroom on a loft, tall ceilings and windows. It was just great. Staff friendly. Did have to pay $18 for parking. Overall highly recommend this property -- it was great! March 21, 2014
Rated 5.0 out of 5.0 by Great for Business Trips and Family Vacations I returned to the Holiday Inn Express Century City last week -- more than a decade after my previous stay here. The first time, my family came from the East Coast for a great vacation that was accentuated by our stay at this hotel. Last week, I was here for business, and although the purpose was much different, my stay here once again was a five-star experience. I was fortunate enough to have a loft room once again, which really adds to the comfort, space and ambiance. The hotel and my room were very clean, and I rested well after long days of meetings. The staff was friendly and engaging, including employees on the registration desk and in the breakfast nook. I was within five minutes of my meetings in Century City, so the location was convenient and provided a far greater value than the more expensive hotels on the Avenue of the Stars. I felt like I was being a responsible steward of my organization's resources while not having to sacrifice on anything I need in a hotel. Some people may need a restaurant on site, but that was not important to me because I prefer to explore other dining establishments in and around Los Angeles. March 19, 2014
Rated 2.0 out of 5.0 Room clean, staff nice, but .... the room was right next to a busy road that was noisy all night and there was not hot water when I woke up. March 7, 2014
Rated 4.0 out of 5.0 by Spiral staircase & Valet parking Upon arrival I was surprised to be greeted by Valet parking. Most people would consider this a plus, but this is not what I would expect when booking a HIE. Personally I prefer to come and go as I please and not be dependent on the valet to fetch my car. And of course I feel compelled to tip, which is adding to my costs for a service which I could certainly do without. My advice would be to ditch the valet and reduce the $18 per day parking fee. On the plus side, I was upgraded to a nicer room which had a spiral staircase that went up to a loft. This was pretty cool for a HIE and made me wish I wasn't traveling by myself for business. This would have been a good room to have for a family trip. Everything else was as expected for a HIE. I only had one minor complaint. There wasn't a pen and paper in my room when I needed to write something down. It was probably a minor oversight from the cleaning crew. March 4, 2014
Rated 5.0 out of 5.0 by Good inexpensive biz hotel close to Century City An older property with friendly staff and a very short walk to Century City business (agencies, etc) and Westfield. I stayed in one of their loft rooms, which is incredibly spacious and highly recommended. Would definitely stay again. February 24, 2014
Rated 4.0 out of 5.0 by Nice staff and service Not a fan of vale parking only. The staff was great and helpful. The rooms were nice but the noise from rooms above was loud, steps and voices can be heard. Lots of movements of the building also. Breakfast was very good compaired to all other Holiday Inns theirs was about the best. The biscuits were actually soft and not the hockey pucs you normally get. For the prices in the area I would stay there again. February 9, 2014
Rated 5.0 out of 5.0 by Thanksgiving we stayed at this ptoperty over Thanksgiving Holidays and the staff was very friendly and efficient. Large, clean room and all our needs were adressed with curteous professionalism. February 4, 2014
Rated 4.0 out of 5.0 by Friendly, fast and clean Checked in a bit early as my meeting was taking place earlier than expected. Rozi was very quick and offered great suggestions on where to drive/walk to for dinner & shopping. Friendly, fast and clean. Will be coming back to LA for more business trips and will likely stay here again. Thanks Rozi! January 29, 2014
Rated 5.0 out of 5.0 by Great room and even better service The staff was exceptionally helpful and friendly. My upgraded room was too nice for the price! The quality of the breakfast was surprisingly good for what it was - not a restaurant, but if you are OK with good self-service ready-made buffet style there should be no complaints (except perhaps for fresh fruit side, which was minimal (but no complaints from me--just trying to be objective)... What a great value!! January 17, 2014
Rated 4.0 out of 5.0 by Friendly Staff and Spacious Room The staff were very welcoming at the hotel and made the check-in and check-out process easy and both were done with smiles and efficiency. The room was very spacious with two TVs and everything I needed for the stay. While the traffic noise was noticeable the hotel can't really be blamed for that. All in all a very pleasant stay. January 17, 2014
Rated 3.0 out of 5.0 by Confortable room, Bad breakfast Room was confortable and clean, good localization, but VERY small and unconfortable place for breakfast, had to eat standing up. Tried to change my reservation because of familiar médical situation and could never talk to the Manager, always busy... After 8-9 international long distance calls in a whole week, I desisted. January 4, 2014
Rated 5.0 out of 5.0 by Wonderful stays so far Kamran and his staff are incredible. They've been an absolute pleasure to stay with and I'm booking all my subsequent stays in Los Angeles at this property. November 12, 2013
Rated 5.0 out of 5.0 by great staff The staff, espcially Rozi, were very courteous and helpful! November 4, 2013
Rated 5.0 out of 5.0 by Rozi and the Crew.... Superb!!! Comfortable & Relaxing and Great Staff! Location for me in LA was Accurate! November 3, 2013
Rated 4.0 out of 5.0 by Helpful staff Troy, Sohaib, Edwin @front desk very courteous. Other staff in hotel also friendly and helpful at all times. Will stay again if business takes me back to area. October 31, 2013
Rated 5.0 out of 5.0 by Thanks Rosey Rosey was fantastic. I accidentally left my laptop, when I realized going through the TSA checkpoint at the airport. There was no way I could drive back to get it. She packaged it up that same day (Saturday) and shipped it FedEx to my house. I received it Monday morning with no snags. THANKS SO MUCH, ROSEY!!! That was above and beyond the call of duty. October 23, 2013
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