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Rated 4.2 out of 5 by 206 reviewers.
Rated 5.0 out of 5.0 by Service with a smile The staff at the front desk, parking garage and breakfast room were exceptional. Always friendly and helpful. Convenient to wonderful restaurants, shopping and site seeing. Able to walk to most places. October 14, 2014
Rated 5.0 out of 5.0 by 3 nights in LA Very pleasantly surprised by my visit. Our room and the common areas were spotless, the bed was extremely comfortable and the room was spacious. The level of service is what really blew me away. Front desk staff, particularly Omar, were extremely attentive and helpful. I had added an extra night to our reservation last minute which would have made us change rooms since they were booked nearly full. Omar was able to shuffle a few things around and keep us in our original King room for all 3 nights rather than switch to a double room for our last night. The valets were prompt and very polite, and also offered suggestions on how best to deal with LA traffic - and the damage that my rental car received due to said traffic. You can't beat this location if you're looking to be a tourist - walking distance to so many iconic attractions and tours, and only a few miles from studios and other venues (comedy clubs, clubs, concert venues). October 13, 2014
Rated 4.0 out of 5.0 by Great hotel within walking distance to tourist spots My husband and I loved this hotel! Upon check-in, his Platinum Elite status was immediately recognized and Omar asked us if we would like welcome bags with water and trail mix or 500 points. We opted for the points. I explained that we were actually staying for three nights, but I made a separate reservation for the third night since we were using reward points. Because the room type was different, Omar said he would do everything he could to allow us to stay in the same room all three nights. Because of the wait, he ended up giving us the welcome bags in addition to the points. On our second to last night, Maria was able to allow us to stay in the same room, which was very nice that we didn't have to check-out only to check back in. We were on the 800 level, which meant we took elevator A to the 4th floor....walked down the hall and around the corner to elevator B to the 8th floor. Kind of weird but it was always quiet in our room so that was a plus. Breakfast was better than expected, especially with the pancake machine and the warm cinnamon rolls. I took one star off because of the parking fee. It's not per night you stay there...it's per DAY. So, even though we checked out on Thursday at 10am, we were charged for Thursday parking. I'm all for tipping a valet; however, there was one time our car was right in the front so we could have just hopped in but the valet insisted on backing it out of the parking spot for us to work for the tip. Other than that, the hotel was great. We only took our car out twice since most of the touristy things were within walking distance. October 13, 2014
Rated 5.0 out of 5.0 by Excellent Freindly Helpful Staff I would like to thank all staff at hotel. They were all extremely helpful, friendly and nice. My overall experience was great. Only 3 general recommendations to make coming visits even more wonderful: 1- Breakfast: Not all people eat pork at breakfast...halal meat would be recommended for some nationalities; plus some sort of cheese or vegetables at breakfast. 2- Toilette Amenities: Shower gels should be added. 3- It would be great if you can add electric kettles instead of the coffee machines in the rooms, as electric kettles can do both coffee and tea, while coffee machine can only make coffee. I enjoyed my stay very much. Thanks to everyone and all the staff there, specially Omar at the front desk/reception. October 13, 2014
Rated 5.0 out of 5.0 by Clean Clean, quiet room considering how close it is to tourist attractions. October 6, 2014
Rated 4.0 out of 5.0 by Liesure time in LA Great location, walking distance to walk of fame and has washer and dryer so I didn't have to pack as much. The only thing with it was small eating area and small lobby. October 2, 2014
Rated 5.0 out of 5.0 by Great stay in the City of Angels Good location and great staff. Would recommend and come back. September 26, 2014
Rated 5.0 out of 5.0 by servicio excelente me parecio, excelente el servicio de el personal, la higuiene de la habitacion, y facil acceso a los lugares de diversion September 26, 2014
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