Rated 4.0 out of 5 by 96
Rated 4.0 out of 5.0 by JimfromAlbuquerque Great service and large rooms
Really enjoyed staying here! The area's a bit sketchy (I think it's on the mend though), but they have underground parking and felt completely safe. Street noise was a bit loud, but room was fantastic! I think it's a bit expensive considering the area it's in, but close to downtown and conveniently located.
June 30, 2014
Rated 1.0 out of 5.0 by Zackns Holiday Inn Express LA Downtown West
in short, find some where else to stay in Los Angeles. The wireless network does not work. The hotel too far from anywhere to walk comfortably.
June 27, 2014
Rated 3.0 out of 5.0 by phone2 okay
I have stayed at many IHG facilities. I chose to stay here because it was within my price range and close to where I needed to do business. I am a solo traveler.
The area is very populated and noisy. The hotel is between 2 large hospitals. So if you are sensitive to siren noises be aware.
Safety wise I did not feel comfortable walking around alone. So I stayed in the hotel most of the time outside of my business.
My room was somewhat comfortable. The fan in the bathroom was extremely loud. The bathtub drain barely worked so it was like taking a bath and a shower at the same time. I did not report this as I would think it would be obvious for the cleaning staff to report. But very inconvient for me.
The fitness center is very warm with no ability to control the temperature nor does it have a fan. The variety of aerobic equipment was good though.
June 24, 2014
Rated 5.0 out of 5.0 by frankieh Wonderful service
wonderful service, gracious hosts, fine location in downtown Los Angeles.
June 23, 2014
Rated 4.0 out of 5.0 by Marc2332 Friendly staff and convenient to downtown
I stayed at the Holiday Inn one night as I was in town for a vacation day before I had to start work. I did not have a car, so convenience to the subway in LA was very important. I wanted to be close to downtown, but also able to take the subway to sunset blvd and universal studio. The surrounding area was so-so, but the hotel was only 2 blocks from the subway. The area is fine in the day, but so-so at night. I came home at night on the subway and had no issues. The staff was very friendly, and mentioned some options of tours that included transportation to and from the hotel. I was able to to the FLY direct shuttle bus from LAX to union station subway, and the hotel subway stop was 5-10 mins from union station, so I was very greatful to be able to get from LAX to the hotel with out using a taxi, or renting a car. A couple or single man will be fine. A single girl use to city living should be ok too.
June 18, 2014
Rated 4.0 out of 5.0 by PA LED Guy Good Value But the Walls Are Thin!
The walls are thin and it is difficult to tune out conversations from your next door neighbors.
June 12, 2014
Rated 5.0 out of 5.0 by maej Excellent Service, Excellent Stay, Excellent Price
Super friendly staff.
Free parking, which is hard to find in the area; some hotels/motels don't even have their own parking, and at most, you have to pay.
Free breakfast - sausage/him, eggs, pastries, pancakes, waffles, toast, biscuits w/ gravy, fruit, cereal, juice, etc.
Fridge and microwave in room, which is a PLUS when traveling with kids.
June 5, 2014
Rated 4.0 out of 5.0 by wulfe comfortable ,clean room , outstanding service
Although the hotel is not in a central location for walking the courtesy shuttle is available and helps with transportation. downtown is only a short ride away.
Really the only reasons I did not give a full 5 stars were because there are no restaurants within walking distance and the surrounding area did not appear to be safe for walking in the evening, had no problems with it during the daytime.
We have not stayed at Holiday Inns for awhile because of past experiences but this Holiday Inn experience will put this chain back on our list of hotels to choose from again.
June 1, 2014
Rated 5.0 out of 5.0 by Mopacfanil recent stay
I enjoyed my stay. I would stay again. The room was quiet and comfortable. Front desk staff very polite and knowledgeable. The shuttle was very helpful. The neighborhood seemed a little questionable. But I did not have any trouble walking 1 block to city mass transit. Location was near to mass transit.
June 1, 2014
Rated 2.0 out of 5.0 Fair expectation hotel
Good for people who have fair expectations from hotels
June 1, 2014
Rated 4.0 out of 5.0 by rlopez Internet
We were on the 4th floor of the hotel. I could never get onto the internet. I've stayed at this hotel at least 10 times. It's wonderful, but the internet is not. It's very frustrating and it needs to be overhauled.
May 21, 2014
Rated 4.0 out of 5.0 by Cavio loco Friendly Staff
I was in town putting a tower crane up downtown, the temp was insane hot, 110* in the hole.
As soon as I stepped through the door a gentleman went and got me a bottle of half frozen water.
Its the little things in life! he didn't have to get me that But he did!!
He also drove me downtown in the van. Nice guy!! Sorry cant remember his name. Good Man!!!!
For that reason I will come back!
May 20, 2014
Rated 4.0 out of 5.0 by Daddio44 Once inside: awesome relaxation
This is a no-nonsense no-frills well-run Holiday Inn express. The staff are incredibly well-trained and hospitable. There is ample safe And secured parking in the back and also underneath the hotel. Upon arrival we were greeted by an extremely courteous receptionist and quickly checked in. The room is not fancy but well maintained.
Our room faced away from the street and was very quiet. Breakfast is also very efficiently run - it was very crowded but even with the crowd there was ample food and attention to detail and replenishing items as they ran out. Breakfast consisted of eggs bacon sausage one of those fancy make your own pancakes in one minute time gadgets, plenty of coffee juice oatmeal cereal etc.
The hotel has no pool but it does have a very large spa with water temperature of 104°. My daughter and I loved it but you cannot stay into long because it was very hot.
Please note that inside the hotel is very inviting but once you go out of the driveway it is NOT the kind of place that you would walk around and check out the neighborhood. Especially at night.
May 17, 2014
Rated 5.0 out of 5.0 by DrH1895 Centrally Located, Great Staff
This was a very nice property located in the heart of the City. Comfortable beds, clean room in an excelente physical state. The surrounding área was a little run down and unsure if it was safe at night to walk around. The property had plenty of secure parking underground with easy access to elevators. Staff was very friendly, breakfast was typically good for a HIE location, love the coffee. It was nice to return there after a long day. Only thing wrong was a dripping airconditioner that made a constant chinese water torchure noise...drip, drip, drip all night. I would still highly recommend this property if you want to play tourist in downtown LA and be minutes away from many sites and attractions.
May 15, 2014
Rated 5.0 out of 5.0 by Scottandvicky Holiday Inn LA
Wonderful room. Good tasty food. Pool was perfect size for our toddler. Housekeeping was perfection. Staff at greeting and exiting hotel really met our needs and we found them exceptionally friendly. 5 star visit!!!
May 14, 2014
Rated 5.0 out of 5.0 by DrH1895 Nice Property, not so nice location
Firstly upon check in, I was not acknowledged as an IHG member nor offered water or a snack. I checked in early and got a room so I didn't want to rock the boat. Unfortunate to have to think that way. I am a regular HI Express guest all over the country and this is the first time I was not acknowledged. When I asked, they said it was only for Platinum or Gold members.
The hotel was very nice, the rooms were large and comfortable. The bed was very comfortable and the room was in very good condition. The scented air freshener was very strong and overwhelming but the aircon took care of that.
The staff were friendly and professional. The hotel is located about ten minutes drive from the airport, making it very convenient. Overall experience was positive.
May 13, 2014
Rated 4.0 out of 5.0 by JerrodnotJerry Great Stay in Downtown LA
We were in a bind trying to find an affordable and comfortable place downtown LA while visiting a friend in the hospital. This was a good location, good price with good service making our experience an overall great one.
Felt safe, clean, friendly & would come back with my family anytime.
p.s. there pancake machine at breakfast was awesome!
April 28, 2014
Rated 4.0 out of 5.0 Only 1 thing wrong
Room was very comfortable except for inability to close drapes to block early morning light. Sorry but smoggy daylight at 6 am is not what I needed!
April 9, 2014
Rated 5.0 out of 5.0 by GKay Convenience & Quality
My husband & I found our stay at the Holiday Inn Express to be quite to our liking. We appreciated the free parking & breakfast which provided some hot items like eggs & meats. Coffee was good, too. Staff was friendly & helpful, the facility was attractive & in good repair, bed comfortable. We had no issues with noise. The free shuttle service was very helpful as we were attending a convention in the area. We found the cost/value to be quite good.
March 20, 2014
Rated 5.0 out of 5.0 by Aaron77 Standard Express hotel made amazing by exceptional staff
Sometimes, it is the small things can elevate an average stay to greatness:
My colleague and I had a very early arrival from a Long Haul flight into LAX - tired and a touch dishevelled, we presented at check in around 9.30 am... Amazingly, we were able to get access to our room right away! (If this was a perk of being Platinum, I am not sure). The check in staff were all friendly, efficient and welcoming - even inviting us to enjoy the free breakfast before crashing out in our room.
Later in the day, we needed to attend an Oscars event in Hollywood - but my collegue had forgot to pack a tie for the night. Firstly, the manager offered for us to use HIS tie (amazing for him to offer) - but it did not quite match the suit worn - so he then arranged for the hotel van to take us to a shop and then onwards to the Oscars... FOR FREE!!!!!! Later that night (around 3am) when we rolled in a little under the weather - the staff arranged for a pizza to be delivered - amazing !! I can not thank the guys here enough for making our evening flow so smoothly!!!
The hotel itself is in kind of a iffy area BUT it is very close to the Metro and Downtown... If going to events at the Staples Centre / Disney Hall etc etc, it is only 2 stops away on the Metro (or a free ride in the hotels van).
The rooms are standard HI Express standard - but very clean and well maintained. There is a small hot tub downstairs and breakfast (not great - but free) is included in the rate.
To all the amazing staff there - especially Martin and Rocco - Thanks again for an amazing stay in LA.
March 12, 2014
Rated 5.0 out of 5.0 by LAduringReadingWeek Great stay all around
I stayed at the Holiday Inn Express because of it's location near downtown LA and a metro line. I'm very glad that I did.
1. It's easily reached, from the airport, by the Super Shuttle service. The shuttle takes you to the hotel from the airport for about $16.
2. The hotel has it's own shuttle service. Between 10am-1pm, 4pm-10pm, the shuttle would take you anywhere you wanted within a 4 mile radius. They would also pick you up from your location as well. I thought this was a great service, and it was certainly something that I used from time to time to get to locations Downtown without having to take the metro.
3. The people working at the front desk were great! I loved how welcoming they were. Aida and Mario were especially great because they got be checked in a little earlier than the normal check in time. They both also made sure that I was comfortable during my stay.
Overall I enjoyed my stay at the Holiday Inn Express. If I come back to LA (hopefully I do), then I would absolutely stay here again.
February 27, 2014
Rated 3.0 out of 5.0 Don't accept Travellers cheques
I've never heard of a hotel that doesn't accept American Express Travellers cheques, especially in the USA. Quite ridiculous - and I was told I could not check in until I paid, despite a credit card in the booking. There is something very wrong with this - Holiday Inn brand issue.
February 26, 2014
Rated 4.0 out of 5.0 by Isthisnicknametaken Great ??? Service
For my purposes, this is a great place to stay - clean, secure, free parking & internet; and, an all around GREAT staft - hats off to Martin, again. Great shuttle service.
I've stayed at this location twice, and paid for multiple rooms (approx $1,400 total), and here's my first and valid complaint. I reported the hair dryer not working after the first night. This is excusable, since the previous occupant "may" have not reported it. Very disappointed that it was not fixed that day, and I went out a second day with a wet head. No excuse is acceptable.
February 23, 2014
Rated 3.0 out of 5.0 by m3tk Shuttle????
Only stayed at hotel because they offered shuttle service to downtown concert. There was confusion with shuttle vans that night so they called cabs. i thought they would comp the cab fares becuse they screwed up shuttle service, i was wrong.
Location a little sketchy but hotel is nice and secure.
Sheets had a smell. not bad just different . Maybe the soap or water.
The best thing about the say was Martin who help us find a good place to eat near by and was very helpful for other LA destinations.
February 15, 2014
Rated 2.0 out of 5.0 by Greg Santa Barbara Poor Experience
I have stayed at your hotel on multiple occasions and had good experiences, but this past experience I was very disappointed. Upon check in I signed up for a shuttle ride to Staples Center. At the time I checked in there was a 430 and a 615 shuttle designated. I signed up for the 615 shuttle. Upon arriving to the desk at 610 I was told that the shuttle had been oversheduled, and "we" (Holiday Inn Express, would have to call you a cab). I inquired if Holiday Inn would pay for it since they overscheduled the shuttle, but was told, "No, you will have to pay for it". A black town car showed up and took us to Staples Center, it was a nice ride, but we were charged $20 for the 2.5 - 3 mile ride. Our taxi ride home, from an L.A. city cab only cost $9.00. In being an IHG rewards member I was VERY disappointed in the way in which I was treated. Also I was never acknowledged as being an IHG rewards member or given the gift bag as I have been in the past. If this is the treatment that I should come to expect in future visits I will have to pick a new hotel chain to stay with when in Los Angeles.
February 12, 2014
Rated 5.0 out of 5.0 by Tuesday regular Warm, welcome experience
I always enjoy staying at this hotel. The staff are very warm and friendly, with a special shout- out to Aida at the front desk. New, spacious accommodations, good breakfast buffet included and free parking all make this an excellent choice for visiting LA.
February 9, 2014
Rated 5.0 out of 5.0 Great Service Team
My wife and I had a wonderful two-night stay at the LA Downtown West Hotel while attending the BCS National Championship in Pasadena. Shuttle Drivers Martin and Dennis were extremely helpful and willing to take and pickup us up multiple times within the City. They also gave some good suggestions on restaurants for us. The Desk Staff was also very accommodating. Please tell the Team there how much we appreciated their hospitality.
January 11, 2014
Rated 5.0 out of 5.0 by Dbarbs12 Excellent Stay
I always expect that Holiday Inn will be clean, the staff will be friendly and the breakfast will be an added value. This location went above and beyond with friendly knowledgable staff who truly seemed to care about the customers and the facility. Specifically, Jose the Breakfast attendant was personable and friendly and truly took ownership of the breakfast area. Very impressed with him and the facility as a whole:)
January 9, 2014
Rated 4.0 out of 5.0 by Sugar54 Hotel itself excellent
I stayed at this Holiday Inn Express because of the accessibility to a convalescent home where I was visiting a friend. The location outside the hotel was kind of iffy. Since was traveling alone, I would not venture outside after dark in this area or if unfamiliar with the area..
January 9, 2014
Rated 2.0 out of 5.0 by Cornbear1 Comfortable bed but not the room size for the price
Myself and my family stand in a regular two bed room for 14 nights and I have to say for the price I paid I wasn't happy. The people that worked at this location was very nice and knowledgeable of the area but the price was way to high. I would have thought the place would have been bigger and would have had a microwave oven in it but it didn't. When we asked if we could get one in the room they said no because they didn't have any and that we could take our food to the front desk and they would be able to heat it up for us. The first night we were there the fire alarm went off and I got my family down stairs to found the worker at the desk crying and didn't know what to do. I helped calm her down and walked her through what her supervisor on the phone was saying.
I will never stay there again in the future.
January 6, 2014