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Rated 4.0 out of 5 by 68 reviewers.
Rated 5.0 out of 5.0 by Great stay all around I stayed at the Holiday Inn Express because of it's location near downtown LA and a metro line. I'm very glad that I did. 1. It's easily reached, from the airport, by the Super Shuttle service. The shuttle takes you to the hotel from the airport for about $16. 2. The hotel has it's own shuttle service. Between 10am-1pm, 4pm-10pm, the shuttle would take you anywhere you wanted within a 4 mile radius. They would also pick you up from your location as well. I thought this was a great service, and it was certainly something that I used from time to time to get to locations Downtown without having to take the metro. 3. The people working at the front desk were great! I loved how welcoming they were. Aida and Mario were especially great because they got be checked in a little earlier than the normal check in time. They both also made sure that I was comfortable during my stay. Overall I enjoyed my stay at the Holiday Inn Express. If I come back to LA (hopefully I do), then I would absolutely stay here again. February 27, 2014
Rated 3.0 out of 5.0 Don't accept Travellers cheques I've never heard of a hotel that doesn't accept American Express Travellers cheques, especially in the USA. Quite ridiculous - and I was told I could not check in until I paid, despite a credit card in the booking. There is something very wrong with this - Holiday Inn brand issue. February 26, 2014
Rated 4.0 out of 5.0 by Great ??? Service For my purposes, this is a great place to stay - clean, secure, free parking & internet; and, an all around GREAT staft - hats off to Martin, again. Great shuttle service. I've stayed at this location twice, and paid for multiple rooms (approx $1,400 total), and here's my first and valid complaint. I reported the hair dryer not working after the first night. This is excusable, since the previous occupant "may" have not reported it. Very disappointed that it was not fixed that day, and I went out a second day with a wet head. No excuse is acceptable. February 23, 2014
Rated 3.0 out of 5.0 by Shuttle???? Only stayed at hotel because they offered shuttle service to downtown concert. There was confusion with shuttle vans that night so they called cabs. i thought they would comp the cab fares becuse they screwed up shuttle service, i was wrong. Location a little sketchy but hotel is nice and secure. Sheets had a smell. not bad just different . Maybe the soap or water. The best thing about the say was Martin who help us find a good place to eat near by and was very helpful for other LA destinations. February 15, 2014
Rated 2.0 out of 5.0 by Poor Experience I have stayed at your hotel on multiple occasions and had good experiences, but this past experience I was very disappointed. Upon check in I signed up for a shuttle ride to Staples Center. At the time I checked in there was a 430 and a 615 shuttle designated. I signed up for the 615 shuttle. Upon arriving to the desk at 610 I was told that the shuttle had been oversheduled, and "we" (Holiday Inn Express, would have to call you a cab). I inquired if Holiday Inn would pay for it since they overscheduled the shuttle, but was told, "No, you will have to pay for it". A black town car showed up and took us to Staples Center, it was a nice ride, but we were charged $20 for the 2.5 - 3 mile ride. Our taxi ride home, from an L.A. city cab only cost $9.00. In being an IHG rewards member I was VERY disappointed in the way in which I was treated. Also I was never acknowledged as being an IHG rewards member or given the gift bag as I have been in the past. If this is the treatment that I should come to expect in future visits I will have to pick a new hotel chain to stay with when in Los Angeles. February 12, 2014
Rated 5.0 out of 5.0 by Warm, welcome experience I always enjoy staying at this hotel. The staff are very warm and friendly, with a special shout- out to Aida at the front desk. New, spacious accommodations, good breakfast buffet included and free parking all make this an excellent choice for visiting LA. February 9, 2014
Rated 5.0 out of 5.0 Great Service Team My wife and I had a wonderful two-night stay at the LA Downtown West Hotel while attending the BCS National Championship in Pasadena. Shuttle Drivers Martin and Dennis were extremely helpful and willing to take and pickup us up multiple times within the City. They also gave some good suggestions on restaurants for us. The Desk Staff was also very accommodating. Please tell the Team there how much we appreciated their hospitality. January 11, 2014
Rated 5.0 out of 5.0 by Excellent Stay I always expect that Holiday Inn will be clean, the staff will be friendly and the breakfast will be an added value. This location went above and beyond with friendly knowledgable staff who truly seemed to care about the customers and the facility. Specifically, Jose the Breakfast attendant was personable and friendly and truly took ownership of the breakfast area. Very impressed with him and the facility as a whole:) January 9, 2014
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