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Rated 4.0 out of 5 by 96 reviewers.
Rated 2.0 out of 5.0 by Great hotel a shame about the service I stay at a lot of HI around the world whether on holiday or with work. As usual the quality of the hotel was great. However, with the exception of 1 courtesy vehicle driver on the second day of our visit, the staff were unhelpful and rude. On the first evening of our stay we asked the driver to take us somewhere nearby. We were dressed in shorts/t-shirts and after a long drive wanted something quick and easy. We were dropped off at a very expensive and upmarket place. Not the sort of place you would go dressed as we were. Feeling like this was a misunderstanding we continued on with our evening. Roll on the second evening when, after we asked to go to a restuarant reasonably close we had driven past in the day, the driver tried to take us somewhere else and would only argue about where we went. I decided enough was enough and checked out the following morning. On checkout, the receptionist who checked us in on 1 card, decided they couldn't accept that same card for payment. A second card was used only to find out on return to the UK that she had billed both cards for both rooms. I would recommend ANY HI I have ever been to with this one exception. If I knew better I would swear that some of the staff were on the take. July 18, 2014
Rated 5.0 out of 5.0 by Good Option for Downtown LA If you are staying in downtown LA, this place is great because you can park for free, you have the ability to take the free shuttle within a 4-mile radius of the hotel, and there is a hot tub, although not a pool. The staff members are very friendly and attentive to your needs. An excellent choice if your pocketbook is the bottom line. July 17, 2014
Rated 5.0 out of 5.0 by Attention to detail I've attended conferences/expos in Los Angeles and stayed at other properties. I was thrilled to find not only the room price reasonable but more thrilled to discover there was a free shuttle to my event! Between that and the great breakfasts I am definitely going to book here in the future! July 9, 2014
Rated 4.0 out of 5.0 by Very nice staff. Comfortable stay. I was not sure what to expect upon arriving based on other reviews. But the ones I had read mentioning the neighborhood made sense once I got there. I felt safe walking around in the daytime, but would probably not have ventured out at night on foot. The shuttle service was excellent. Food options in the area were sparse. Langers Deli down the street was great, but expect to pay $17 for a sandwich. The staff were welcoming, warm, and courteous. This hotel is a great place to stay. It kind of seems out of place for the area. July 7, 2014
Rated 5.0 out of 5.0 by Excellent Staff and Comortable Place We are very happy with the front desk staff and all the other staff as well. They made our stay very comfortable and enjoyable. July 6, 2014
Rated 5.0 out of 5.0 by Good Value The neighborhood is sketchy but the hotel itself is clean and up to date. July 6, 2014
Rated 5.0 out of 5.0 by Close to Everything in LA County and Great Service is a Bonus Access isn't right at the highway exit, but hotel location relative to sights west of downtown LA excellent. Neighborhood is mostly business, some working class residences. Metro only 2 blocks from the hotel, though we didn't take Metro at night to find out if it appears safe (you're on your own!). Staff service was excellent, not a single complaint there. Hotel certainly didn't skimp on towels--plentiful and plush (my wife has a habit of automatically asking for another towel because many hotels are stingy with towels). Plenty of parking in the garage below. July 3, 2014
Rated 1.0 out of 5.0 by Disappointed! Inconveniently located, you are almost far to every where. Stayed on the second floor, the room was very noisy. The breakfast was far below expectation. July 3, 2014
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