Rated 4.0 out of 5 by 96
Rated 2.0 out of 5.0 by Blue508 Great hotel a shame about the service
I stay at a lot of HI around the world whether on holiday or with work. As usual the quality of the hotel was great. However, with the exception of 1 courtesy vehicle driver on the second day of our visit, the staff were unhelpful and rude. On the first evening of our stay we asked the driver to take us somewhere nearby. We were dressed in shorts/t-shirts and after a long drive wanted something quick and easy. We were dropped off at a very expensive and upmarket place. Not the sort of place you would go dressed as we were. Feeling like this was a misunderstanding we continued on with our evening.
Roll on the second evening when, after we asked to go to a restuarant reasonably close we had driven past in the day, the driver tried to take us somewhere else and would only argue about where we went. I decided enough was enough and checked out the following morning. On checkout, the receptionist who checked us in on 1 card, decided they couldn't accept that same card for payment. A second card was used only to find out on return to the UK that she had billed both cards for both rooms. I would recommend ANY HI I have ever been to with this one exception. If I knew better I would swear that some of the staff were on the take.
July 18, 2014
Rated 5.0 out of 5.0 by LBRC Good Option for Downtown LA
If you are staying in downtown LA, this place is great because you can park for free, you have the ability to take the free shuttle within a 4-mile radius of the hotel, and there is a hot tub, although not a pool. The staff members are very friendly and attentive to your needs. An excellent choice if your pocketbook is the bottom line.
July 17, 2014
Rated 5.0 out of 5.0 by Ozzmeister12 Attention to detail
I've attended conferences/expos in Los Angeles and stayed at other properties. I was thrilled to find not only the room price reasonable but more thrilled to discover there was a free shuttle to my event! Between that and the great breakfasts I am definitely going to book here in the future!
July 9, 2014