Rated 4.1 out of 5 by 56
Rated 4.0 out of 5.0 Good service and value.
Good service and value.
Close to Downtown Los Angeles, located in the center of the Los Angeles area.
December 15, 2013
Rated 3.0 out of 5.0 by CJ1113 Great service and staff, outdated facilities and poor housekeeping
The check in staff were friendly and responsive. The room upgrade (as Platinum Ambassador) was processed automatically, and a request for early check-in (noon instead of 3PM) was also honored immediately. The free parking (considering the location) was also nice, and the parking garage is underground and isolated from the seemingly rough neighborhood.
The issues we faced were following: inadequately cleaned bathrooms - it appeared that one of the towels was left on a wet spot, drenching the towel. We did not have to request extra as there were sufficient other towels available. The toilet was also not properly cleaned. The temperature of the shower was difficult to control. The breakfast, while free, was low quality. If not for the excellent staff (minus housekeeping), the free and safe parking, and its proximity to both K-town and the heart of downtown LA, we would not have stayed here.
November 26, 2013
Rated 1.0 out of 5.0 by gauravs Rude Staff and General Manager
Told us room would be ready in 30 mins, Had 2 rooms, none of which were ready. Changed story around a few times, first the system was down then they were waiting on Priority club rooms. Made up numerous excuses all while having us wait in the lobby for over 3 hours while telling us the rooms would be ready in 30 mins. Called the General Manager who told me I didnt know what I was talking about and basically called me a liar (i have been in the hotel industry for 15+ years). I am a priority club and this was the worst experience I have ever had at an IHG property.
November 14, 2013