Rated 4.0 out of 5 by 68
Rated 5.0 out of 5.0 by LAduringReadingWeek Great stay all around
I stayed at the Holiday Inn Express because of it's location near downtown LA and a metro line. I'm very glad that I did.
1. It's easily reached, from the airport, by the Super Shuttle service. The shuttle takes you to the hotel from the airport for about $16.
2. The hotel has it's own shuttle service. Between 10am-1pm, 4pm-10pm, the shuttle would take you anywhere you wanted within a 4 mile radius. They would also pick you up from your location as well. I thought this was a great service, and it was certainly something that I used from time to time to get to locations Downtown without having to take the metro.
3. The people working at the front desk were great! I loved how welcoming they were. Aida and Mario were especially great because they got be checked in a little earlier than the normal check in time. They both also made sure that I was comfortable during my stay.
Overall I enjoyed my stay at the Holiday Inn Express. If I come back to LA (hopefully I do), then I would absolutely stay here again.
February 27, 2014
Rated 3.0 out of 5.0 Don't accept Travellers cheques
I've never heard of a hotel that doesn't accept American Express Travellers cheques, especially in the USA. Quite ridiculous - and I was told I could not check in until I paid, despite a credit card in the booking. There is something very wrong with this - Holiday Inn brand issue.
February 26, 2014
Rated 4.0 out of 5.0 by Isthisnicknametaken Great ??? Service
For my purposes, this is a great place to stay - clean, secure, free parking & internet; and, an all around GREAT staft - hats off to Martin, again. Great shuttle service.
I've stayed at this location twice, and paid for multiple rooms (approx $1,400 total), and here's my first and valid complaint. I reported the hair dryer not working after the first night. This is excusable, since the previous occupant "may" have not reported it. Very disappointed that it was not fixed that day, and I went out a second day with a wet head. No excuse is acceptable.
February 23, 2014